Valant Reviews & Product Details

The calendar is clear but that's where it ends. The calendar hanging on my fridge is is also clear. Review collected by and hosted on G2.com.

I find the user experience of Valant to be terrible. Patients often have difficulty logging on to the portal, which can be frustrating and hampers the functionality of the service. The video feature only works about two-thirds of the time, posing a significant reliability issue and impacting virtual consultations negatively. I used Facetime frequently as a backup. I also experienced poor customer support. Impossible to get customer service on the phone. Takes at least two days to get resolution after opening a ticket. Furthermore, the management appears to be rigid and indifferent, and, frankly, uncaring. I tried reaching out to senior management before I left but was unable to do so. Zero confidence in the Valant's ability to improve. The technology did was not updated in my seven long years of being their client. On several occasions the whole platform just crashed and we had chaos for the whole day. usually after an update. Not even an apology. Could not even access my calendar. So stressful. Overall, the setup of Valant was initially hard, indicating a steep learning curve and challenging onboarding process. I also found it to be expensive. For every so called innovation they up-billed me. Due to these significant problems, I would not recommend Valant to colleagues or friends or even my worst enemy. Review collected by and hosted on G2.com.

Valant bills itself as a strong tool for delivering data and reporting on activities. Unfortunately, most are not useful. Review collected by and hosted on G2.com.

Valant has literally set our business back by a year. Since we migrated off of it, billing has passed through insurance reliably, where it would be hung up and contested with Valant.

Its reporting library, while extensive, is not clear as to what report to use or their source of data. Two seemingly similar reports will frequently deliver different numbers.

Our practitioners have also considered it difficult to use, which has led to a delay in their entering encounter notes, leading to late billing and lost revenue.

Valant was a 6-month+ integration process and has lost us thousands of dollars in lost revenue, and wasted training effort. Review collected by and hosted on G2.com.

Nothing. This platform is trash. I have nothing good to say about it. Review collected by and hosted on G2.com.

I was informed that there were functions that were simply not available OR were poorly executed. Telehealth component which was an unexpected add-on (which I was told this was included) was absolute trash. Patient appointment reminders, which were supposed to be included ARE inlcuded, but only 2 with each reminder incurring a charge. Sales rep was very misleading and now I'm stuck in a 12 month contract that I can't get out of. I was not aware that signing on was a 12 month committment. I've reached out to customer service regarding my concerns and was told that I can not opt out. Worst mistake was believing the sales rep that the platform had capabilities that it did not have. Review collected by and hosted on G2.com.

This is a great system when it comes to appointment scheduling for a team of providers. Automated appointment reminders can be set up via call/text/email and the record fields are extensive, although not very customizable. They have a great support team too. Review collected by and hosted on G2.com.

Not many features/fields can be customized, but Valant does try to cover all the bases. You are not able to retrieve the stored data very easily (so if you ever change systems you might have an interesting time getting all your documents out of the system). Also really struggling to set up eLabs on Valant. Review collected by and hosted on G2.com.

1. Valant offers as a component of the admission note, various appraisals that are naturally scored!

2. Adaptable for how you might want to see catches.

3. Gathering Notes consequently extend from the principal note in the general segment, VERY supportive!

4. Prepopulated from the last note, so you don't have to return to audit.

5. Client administration is astounding. Follow up email or telephone questions are immediately replied without steady requirement for development.

6. Cloud based.

7. 100% good with Mac, iPad, iPhone and Windows. Review collected by and hosted on G2.com.

it's a great program, Honestly, I can't think of much I don't like about Valant Review collected by and hosted on G2.com.

I really enjoyed the home page which gave helpful pie charts describing which notes and charts were up to date, how many notes you were missing, and how many still needed to be approved by your supervisor. It was clear and concise and provided a good overview. I also enjoyed that you could have your schedule in the application. Review collected by and hosted on G2.com.

Sometimes Valant would not save the note that took a long while to type. It was very frustrating. Also, occasionally clients would not show up on the schedule for a few hours and if you have someone scheduling for you, it was sometimes easily missed and two clients were scheduled in the same space. Review collected by and hosted on G2.com.

It's incredibly easy to use. I can check patients in effortlessly and because of the simple check-out process, submitting CPT codes for billing is easy as pie. Review collected by and hosted on G2.com.

I'm not too fond of the external prescription service. It's not exactly self-explanatory in regards to the title menu, and I really feel it could use with some aesthetic updates. Review collected by and hosted on G2.com.

Work flow and documents that are relevant to psychiatric care Review collected by and hosted on G2.com.

No down time availability to see patient chart

Marked decrease of expert customer service after we were up and running Review collected by and hosted on G2.com.

Ease of administration (setting up new users, granting access, etc) Review collected by and hosted on G2.com.

Constant software/server issues; crashes, technical glitches, browser incompatibility Review collected by and hosted on G2.com.

Able to follow previous appts in new note Review collected by and hosted on G2.com.

Too hard to see scanned docs. Like labs or previous provider ingo Review collected by and hosted on G2.com.