The calendar is clear but that's where it ends. The calendar hanging on my fridge is is also clear. Review collected by and hosted on G2.com.
I find the user experience of Valant to be terrible. Patients often have difficulty logging on to the portal, which can be frustrating and hampers the functionality of the service. The video feature only works about two-thirds of the time, posing a significant reliability issue and impacting virtual consultations negatively. I used Facetime frequently as a backup. I also experienced poor customer support. Impossible to get customer service on the phone. Takes at least two days to get resolution after opening a ticket. Furthermore, the management appears to be rigid and indifferent, and, frankly, uncaring. I tried reaching out to senior management before I left but was unable to do so. Zero confidence in the Valant's ability to improve. The technology did was not updated in my seven long years of being their client. On several occasions the whole platform just crashed and we had chaos for the whole day. usually after an update. Not even an apology. Could not even access my calendar. So stressful. Overall, the setup of Valant was initially hard, indicating a steep learning curve and challenging onboarding process. I also found it to be expensive. For every so called innovation they up-billed me. Due to these significant problems, I would not recommend Valant to colleagues or friends or even my worst enemy. Review collected by and hosted on G2.com.
