--- title: UserGems Reviews meta_title: 'UserGems Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 161 reviews by the users' company size, role or industry to find out how UserGems works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 161 scale: '5' date_modified: '2026-07-12' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # UserGems Reviews **Vendor:** UserGems **Category:** [Sales Intelligence Software](https://www.g2.com/categories/sales-intelligence) **Average Rating:** 4.7/5.0 **Total Reviews:** 161 ## About UserGems UserGems is the AI command center for go-to-market teams. Powered by best-in-class contact data, its AI agents automatically surface high-intent buyers, prioritize them, and deploy personalized outbound and ABM to drive more pipeline. ## UserGems Pros & Cons **What users like:** - Users appreciate the **ease of lead generation** with UserGems, enjoying automated tracking of high-intent prospects. (7 reviews) - Users value the **s seamless CRM integration** of UserGems, streamlining workflows and enhancing lead engagement for teams. (6 reviews) - Users value the **automation features** of UserGems, enhancing sales efficiency while eliminating manual tasks for teams. (5 reviews) - Users praise the **amazing data accuracy** of UserGems, ensuring smooth CRM integration and efficient lead tracking. (5 reviews) - Users love the **ease of use** of UserGems, making lead identification and outreach seamless and efficient. (5 reviews) - Efficiency (5 reviews) - Users value the **effective contact tracking** feature of UserGems, enhancing strategic selling and improving outreach efforts. (4 reviews) - Features (4 reviews) - Intent Data (4 reviews) - Time-saving (4 reviews) **What users dislike:** - Users note that **occasionally outdated information** can delay job-change alerts, though overall data remains accurate. (2 reviews) - Users express concerns about **slow updates** for job-change alerts, preferring more frequent notifications than once a month. (2 reviews) - Users report issues with **lack of transparency and poor data quality** , impacting their trust in UserGems. (1 reviews) - Users are frustrated with the **poor data quality** and lack of transparency affecting their trust in UserGems. (1 reviews) - Users find the **difficult setup** with custom CRM integrations can be resource-intensive and challenging. (1 reviews) - Filtering Difficulty (1 reviews) - Filtering Issues (1 reviews) - Users face **inaccurate data** issues with UserGems, although these instances are rare and verifiable on LinkedIn. (1 reviews) - Integration Issues (1 reviews) - Lack of Tutorials (1 reviews) ## UserGems Reviews ### 1. Usergems enables me to focus on the right prospects who already know my Software. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about UserGems?** UserGems enables me to have conversations with the right contacts at the Companies I am prospecting. I am able to have warm conversations as the contacts already are familiar with the my software solution. **What do you dislike about UserGems?** No downsides with UsersGems, although I use it so often that I can run out of available contacts at times. **What problems is UserGems solving and how is that benefiting you?** UserGems helps make cold conversations warm, as I am talking with prospects who are already familiar with my solution. Given this familiarity, they are more than likely going to give me great intel on whether my solution could be a good fit. ### 2. Easiest way to potentially find your next Champion in your deal! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2021 **What do you like best about UserGems?** A report is sent to me automatically to my inbox, and details where the new leads came from, what past customer they worked for, and their contact information. I have never used a product similar to UserGems. It links directly to SFDC, and both systems appear strongly integrated. Team is very responsive to feedback and customer relationship **What do you dislike about UserGems?** I don't get the reports often enough - this might be because of my accounts, more than anything...not UserGems. I wish I had more active prospects and/or more accounts. I only get the reports when there are a handful of new people to send out. **Recommendations to others considering UserGems:** IDK how important this is as your integrate the software, but I might recommend that you make sure your SFDC data is clean; this will probably product the most significant results, but not sure how much of a requirement it is. it would be awesome if this could sync directly with Linkedin data! that would probably produce a faster, even more accurate, report. **What problems is UserGems solving and how is that benefiting you?** Finding future champions, breaking into new accounts, leveraging past users to find out about internal processes; and using them as a way to break into new accounts. ### 3. Account Executive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2022 **What do you like best about UserGems?** I love that I automatically get an email every week to tell me what new prospects have joined an account in my book that used to work for a company that is already a customer. This is immediately a warm lead and I can say with confidence, that this tool increases my chances at booking opps. Love it! **What do you dislike about UserGems?** There are truly no downsides. Only helpful! **What problems is UserGems solving and how is that benefiting you?** Solving the problem of taking the time to go through each prospect and manually look up if their past company is a current customer. Saves loads of time. ### 4. Very useful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian D. | Enterprise Business Development Rep, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2022 **What do you like best about UserGems?** It gives excellent insight to help with prospecting and preparing for reaching out to prospects. It helps us do a timely check-in to see if the contacts might be keen to secure our product since they have moved to a new company. **What do you dislike about UserGems?** I wish that we would be notified via slack; not sure if there is an option for this, but I don't have it turned on. I haven't looked into it yet besides that, nothing to dislike. **What problems is UserGems solving and how is that benefiting you?** Ideal for supporting your prospecting efforts as it allows you to discover new accounts and update your CRM simultaneously. Adds a personalized touch when reaching out to prospects who have changed companies or roles. ### 5. UserGems has gotten me several wins and meetings set as a BDR. **Rating:** 5.0/5.0 stars **Reviewed by:** Tatsue S. | Enterprise Business Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2022 **What do you like best about UserGems?** I love how it takes hours of client/prospect research and distills it into a single, easy-to-use salesforce report. It's gotten me several meetings and brought business into the company. **What do you dislike about UserGems?** Nothing much to dislike! I suppose a feature including "this client worked with this prospect at a different company" could be a cool addition. That way you could leverage the network and potentially have current clients help to refer the product to prospects. **What problems is UserGems solving and how is that benefiting you?** Before UserGems I wasn't properly leveraging my network of previous buyers who moved to new companies, or if I did, it was because I stumbled upon it by chance. UserGems has totally helped to streamline that process. ### 6. UserGems is a great tool to connect with previous product users **Rating:** 4.0/5.0 stars **Reviewed by:** Joshua M. | Commercial Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2022 **What do you like best about UserGems?** Usergems is very helpful in getting back in touch with people who have used your product before. It automates great into Salesforce which is super helpful. But most importantly, it lets you know who you have an in with at a company your prospecting. **What do you dislike about UserGems?** There isn't anything that I can think of that I dislike about usergems. It has always been helpful. **What problems is UserGems solving and how is that benefiting you?** It solves the issue of finding connections at companies that you may be prospecting. It lets you know where you have a person that has used your product before. Which in sales and prospecting is a huge deal and very helpful. ### 7. UserGems = Easier Wins **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about UserGems?** The ability to see who has used our software in the past is extremely beneficial. **What do you dislike about UserGems?** There is nothing really that i dislike about the product. **What problems is UserGems solving and how is that benefiting you?** Ability to connect with customers who are previous users make it easy to re-connect with them and the new company. ### 8. Highly recommend any BDR/SDR use this program! **Rating:** 5.0/5.0 stars **Reviewed by:** Joanna B. | Enterprise Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2022 **What do you like best about UserGems?** UserGems has made it easier for me to prospect clients, since the data pulls accounts from previous customers. It has saved me a lot of time when creating reference information in salesforce. **What do you dislike about UserGems?** I haven't experienced anything I don't like yet, it's overall a very useful tool! **What problems is UserGems solving and how is that benefiting you?** It's pulling information for me, such as previous clients that used to work with my company. UserGems has helped me create a more personal approach with prospects since I can reference their previous employer. In contrast, before, it was unlikely to happen since it was more time-consuming to gather those types of details from prospects. ### 9. New to my company and UserGems! **Rating:** 4.0/5.0 stars **Reviewed by:** Rebecca E. | Sales Engagement Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about UserGems?** I like the research done to find the individual's LinkedIn profile and email. **What do you dislike about UserGems?** The phone numbers are usually great as well but often are missing. **What problems is UserGems solving and how is that benefiting you?** Providing quality leads that may have slipped by. ### 10. Amazing tool **Rating:** 4.0/5.0 stars **Reviewed by:** Zachary C. | Senior Account Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2021 **What do you like best about UserGems?** UserGems is an amazing tool that will help you build out your sales pipeline. Obviously it's always great to start off a conversation already having a relationship with the prospect. **What do you dislike about UserGems?** Data is key, so would always like to have more data. If there were a way to have Salesforce data interact with Usergems to upfront show the opp info from the previous customer that the prospect worked for, that would speed things up slightly. Not a major thing, just a nice to have. **Recommendations to others considering UserGems:** USE IT **What problems is UserGems solving and how is that benefiting you?** Adds more warm leads to your pipeline. ### 11. AE **Rating:** 5.0/5.0 stars **Reviewed by:** Brendan E. | AE, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about UserGems?** It makes booking meetings & warm intros a lot easier **What do you dislike about UserGems?** I have no issues or problems with user gems. **What problems is UserGems solving and how is that benefiting you?** it helps expose low-hanging fruit or companies I wouldn't have on my radar. ### 12. Key to finding hot accounts **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2022 **What do you like best about UserGems?** It gives me all the information I need to quickly find hot leads/accounts and the best part is that it get's delivered directly to my inbox, so I don't even have to think about it. **What do you dislike about UserGems?** There's honestly nothing to dislike about the UserGems **What problems is UserGems solving and how is that benefiting you?** Solving the problem of finding former champions that have moved onto different companies, which provides reps with a hot list of accounts ### 13. You can’t time the market but you can time when to reach out to leads for maximum response rate **Rating:** 4.5/5.0 stars **Reviewed by:** Adrian T. | Future of Work Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2021 **What do you like best about UserGems?** As a service, it is literally hands off for us as customer. Every month, we simply provide them with a list of new contacts for them to CSI if any of them moved to a new company. That allow us to clean our list and do a timely check in to see if the contacts might be keen to secure our product since they have moved to a new company. **What do you dislike about UserGems?** Would be great if there is a platform to do my list upload where I can easily see historical updates, as well as picking up subsequent updates via notifications. Currently any new contacts are provided across via email. **Recommendations to others considering UserGems:** If you have exhausted all avenues and hacks to grow sales, UserGems is the next thing to experiment with. **What problems is UserGems solving and how is that benefiting you?** Our product is sold to companies and usually they only buy once. By knowing that our decision makers have shifted to a new company, we can easily time our outreach, bypass the education process (since they already were) and do an easy ask. This help us to accelerate our ROI via quick wins. ### 14. Awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about UserGems?** having a warmer call with the prospect/previous customer and bringing up your solution in that aspect. **What do you dislike about UserGems?** Sometimes the prospect doesn't remember what the previous solution was, or it could've been a couple jobs in between from when they last used your solution **What problems is UserGems solving and how is that benefiting you?** Helping to make a warm intro and give you some leads to get meetings! ### 15. User Gems does exactly what it advertises. What more could you want? **Rating:** 4.5/5.0 stars **Reviewed by:** Nolan K. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2021 **What do you like best about UserGems?** I like how they notify me whenever someone leaves a company and joins another one. A lot of our decision makers leave companies every couple of years and they tend to bring our software to their new company so it helps knowing as soon as they join a new company. **What do you dislike about UserGems?** I wish that we would be notified via slack, there may be an option for this but I don't have it turned on. I haven't looked into yet. **What problems is UserGems solving and how is that benefiting you?** Recruiters tend to leave their jobs at a higher rate than other professions so it's nice knowing when they leave and where they go to. It's nice having usergems do the grunt-work so I don't have to create a salesforce report for it. ### 16. Best tool and easy way to drive leads **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2022 **What do you like best about UserGems?** We quickly generated more leads than we could handle and booked more revenue than the annual cost in the first month. **What do you dislike about UserGems?** That I didn't use it sooner and that we didn't purchase more credits sooner **What problems is UserGems solving and how is that benefiting you?** Finding past users and decision makers who are bringing us into their new companies. Also using to retain accounts ### 17. Okay--Useful **Rating:** 3.5/5.0 stars **Reviewed by:** Vivian N. | SDR, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2021 **What do you like best about UserGems?** I love the idea of UserGems -- if you do not have Sales Nav - this is useful because of the concept. I get more responses from people who are familiar with the product, so it is functional and increases your response rate. **What do you dislike about UserGems?** I dislike how it is only monthly and most of the people, I have already reached out because I have done. my own searches on Sales Nav. If you do not know how to do this then I would recommend UserGems but I wish that it would give me even more leads **What problems is UserGems solving and how is that benefiting you?** Benefit - targeted outreach. Problem - timeliness in getting these leads and wish that it would have a bigger net of people who perhaps endorses us with the accounts I have would be awesome. ### 18. Highly recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2022 **What do you like best about UserGems?** Love it, automates what I've been spending countless hours doing on LinkedIn - at a massive scale and volume. **What do you dislike about UserGems?** Never found anything I disliked about UserGems **What problems is UserGems solving and how is that benefiting you?** Identifying folks who have moved from a customer to a prospect company; which strengthens relevance and personalization of outreach ### 19. 11x return in just 6 months **Rating:** 5.0/5.0 stars **Reviewed by:** David H. | Director, GTM Business Systems, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2021 **What do you like best about UserGems?** Being on the Operations side, it was ease-of-use. We were effectively live a week after signing our contract and two very straightforward implementation sessions with much of it on cruise control. **What do you dislike about UserGems?** As the product is consumption-based, meaning number of generated leads (unique job changes) getting contract sizing as well as the size of the initial chort of individuals tracked right was a bit hand wavy. **What problems is UserGems solving and how is that benefiting you?** Two core uses for us: (1) New pipeline generation based on when previous Gem users move to new orgs; (2) Risk mitigation for existing customer accounts when a champion or other evangelist leaves ### 20. Surprisingly Valuable for me as AE **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2021 **What do you like best about UserGems?** I was impressed with the number of contacts that it generated and sorted for me in SFDC. The contacts were good level and I was able to follow up with them. I haven't seen or used a tool like this in my sales time yet. **What do you dislike about UserGems?** The email seemed like spam to me - I almost ignored it until a teammate made mention of it. I would like to have the value/contacts at the beginning so that I don't miss this email next time. **What problems is UserGems solving and how is that benefiting you?** I am trying to set meetings and generate a pipeline for my large accounts. I found this to be added fuel by surfacing contacts and titles of those who were at previous customer accounts. Set 1 meeting ### 21. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about UserGems?** Having better conversations with real ad **What do you dislike about UserGems?** Sometimes the information is not up to date **What problems is UserGems solving and how is that benefiting you?** Finding people who can champion initiatives about our products ### 22. It's definitely helpful having this information **Rating:** 4.0/5.0 stars **Reviewed by:** Odassis C. | Sales Development Representative 2, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2022 **What do you like best about UserGems?** Knowing the previous role they had and if they are in a position to make decisions **What do you dislike about UserGems?** Sometimes the current role is not one that could help push our product through **What problems is UserGems solving and how is that benefiting you?** Seeing who has had previous interactions with us ### 23. UserGems makes life easier **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2022 **What do you like best about UserGems?** Cuts down on daily time spent prospecting and fills my pipeline with leads that I actually want to reach out to. **What do you dislike about UserGems?** Still pretty new to using UserGems and don't have much to compare it to that would help me to identify gaps. **What problems is UserGems solving and how is that benefiting you?** UserGems helps me to identify leads that I might not have noticed otherwise without lots of research. ### 24. Great way to send a tailored email! **Rating:** 4.0/5.0 stars **Reviewed by:** Steven N. | Senior Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2020 **What do you like best about UserGems?** The simplicity of creating a personalized email to someone who is most likely familiar with your product. **What do you dislike about UserGems?** I would like to see a feature where the person's previous company is auto-filled. This would save me time from having to search on Linkedin and in our Salesforce for the previous company that was a customer. **Recommendations to others considering UserGems:** Build an auto-fill feature that fills in the company they were a user at! **What problems is UserGems solving and how is that benefiting you?** It gives us more pipeline and warmer prospects that are familiar with our product. It also makes it easy to personalize an email. Prospects appreciate the email is relevant to them and that we did some due diligence before reaching out. ### 25. Great tool to start with for BDR/SDR **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2022 **What do you like best about UserGems?** For me who sends 50 to 100 emails a day can relax because Usergems will help to find top 5 or 10 accounts that I need to go after using different channels. **What do you dislike about UserGems?** Nothing as such at the moment, fairly new using it **What problems is UserGems solving and how is that benefiting you?** With 10 things that I do manually, using Usergems helps me with a report that I go after and I have seen success in getting meetings with the clients. ### 26. Extremely useful for prospecting **Rating:** 4.5/5.0 stars **Reviewed by:** Célia B. | Senior Account Executive - EMEA, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2021 **What do you like best about UserGems?** It surfaces automatically for you previous champions who have changed company, and it integrates very smoothly with Salesforce. The email reminders also work well. **What do you dislike about UserGems?** Some of the contacts have changed company a while back (months) - it'd be great to be alerted when they just got started with their new role **What problems is UserGems solving and how is that benefiting you?** Ideal for supporting your prospecting efforts as it allows you to discover new accounts and update your CRM at the same time. It's a huge time saver! ### 27. A no brainer if people like what you are selling **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2021 **What do you like best about UserGems?** I had been trying to find past users for years, it was extremely manual and this does all of the hard work for me@ **What do you dislike about UserGems?** Nothing - seriously every company needs this if their customers really love the product **What problems is UserGems solving and how is that benefiting you?** If you want warm leads, buy UserGems. Plain and simple. These are pre sold prospects! ### 28. Usergems is very easy to use and works well **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2022 **What do you like best about UserGems?** It's effective. our product has a 99% customer retention rate so we prospecting prospects that have experience with us is very effective. **What do you dislike about UserGems?** not much to be honest. maybe accesbility? **What problems is UserGems solving and how is that benefiting you?** solving problems that our product solves. benefit- easy to use ### 29. UserGems is a Gem **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2021 **What do you like best about UserGems?** I love that UserGems sends me HOT HOT HOT leads :) **What do you dislike about UserGems?** Haven't experienced anything that I don't like yet! **What problems is UserGems solving and how is that benefiting you?** It's tough to see extremely warm leads, especially those who have used your product before and recently changed companies. Huge benefit to receive an update of when a previous user of my company starts a new role. ### 30. MM AE **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2022 **What do you like best about UserGems?** The emails with updates on new hot leads **What do you dislike about UserGems?** Maybe more accurate title names from prospects and their new roles **What problems is UserGems solving and how is that benefiting you?** Warm and low hanging fruit leads to work with and break into accounts ### 31. Better than manually searching **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2021 **What do you like best about UserGems?** Being able to replace the manual tracking of previous customers with automation is a great value. I just started using this tool so the long-term benefits are still to be determined but I have high hopes. **What do you dislike about UserGems?** Nothing yet. Integrates well with SFDC so far. **What problems is UserGems solving and how is that benefiting you?** Tracking previous customers when they change companies. ### 32. Amazing Support and Fantastic Lead Generation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about UserGems?** The Support from UserGems to utilize their tool is incredible. There is a new batch of leads of people moving jobs that are decision-makers every month. It is all automated with Salesforce and Outreach making it even easier for my team to hit goals and bring in closed-won opportunities. **What do you dislike about UserGems?** So far, I am very happy with how UserGems is working. **What problems is UserGems solving and how is that benefiting you?** We are solving the issue of poor quality leads with UserGems. ### 33. Opens up to unheard of automation. Revenue generating machine **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2021 **What do you like best about UserGems?** -Let's you clean up existing CRM leads and contacts to save SDRs/AEs countless of hours marking leads as no longer with company and adding new contacts before prospecting. -Let's you find previous folks who purchased your solution or at least evaluated -Integrates smoothly with salesforce -Friendly and helpful team **What do you dislike about UserGems?** -A few bugs early on cause leads to catch get withheld for a while and then caught up later. Seems to be fixed now **What problems is UserGems solving and how is that benefiting you?** Finding "hot outbound" leads to prospect. Weapons of mass personalization ### 34. Unique approach to mine key data! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2021 **What do you like best about UserGems?** I like getting a monthly report that shows where I might have relevant connections. **What do you dislike about UserGems?** Some of the accounts aren't former clients. **What problems is UserGems solving and how is that benefiting you?** No benefits yet but this unique approach helps me source new points of contact that are relevant. ### 35. UserGems user review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2021 **What do you like best about UserGems?** Easy to use reports/emails sent ad-hoc & weekly **What do you dislike about UserGems?** Still early in the subscription (~2 weeks) **What problems is UserGems solving and how is that benefiting you?** Ability to more easily find friendly contacts to prospect ### 36. UserGems is an actual Gem! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley C. | Sales Development Rep, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2021 **What do you like best about UserGems?** We’re able to see contacts who have previously used our platform all in once place. It’s more likely too close if they are previous users! **What do you dislike about UserGems?** I would have liked if they were able to come in as contacts instead if leads so it would be easier to throw into an email cadence. **What problems is UserGems solving and how is that benefiting you?** I’m able to save time on looking through thousands of accounts to look for previous users. So time efficiency is perfect right now ### 37. One of the best sources for warm leads **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2020 **What do you like best about UserGems?** My SDRs appreciate how easy it is to work with leads generated by the UserGems service. All leads are automatically populated in Salesforce view, under the right account owners, with the new work email addresses, LinkedIn profiles, and their previous information to ensure no history with the contact is lost. This drastically reduces the time SDRs need to spend on research of leads that used our solution but have moved on to new companies (there is no need to go to other tools such as Sales Navigator or hunt for old Salesforce record, etc. to put all of this information together for a prospecting email. More importantly, since UserGems leads are essentially our former customers, our response rates have been significantly higher compare to other outreach methods. **What do you dislike about UserGems?** While rare, sometimes our former customers change to companies that are outside of our target segments, so it would be great if there was a way to filter out (or prioritize) the ones most relevant to us. **What problems is UserGems solving and how is that benefiting you?** Our company has a strong focus on building a strong relationship with our customers. So when someone transitions roles, our sales team needs to reach out to see if our product would be a good fit for their new organizations. But because we have a large customer base, tracking who changes jobs was very manual and frankly, not every rep remembers to do this regularly - meaning we probably missed a lot of opportunities, especially with folks who switch from hands-on to a decision making role. Now, we can simply go to our SFDC and all of the UserGems (job changer) leads are there, updated monthly. ### 38. Review for Usergems **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2021 **What do you like best about UserGems?** That the leads are relevant to us and our business icp **What do you dislike about UserGems?** nothing in particular as we have less user gems coming in apac region **What problems is UserGems solving and how is that benefiting you?** trying to generate relevant pipeline ### 39. Definitely worth it! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2021 **What do you like best about UserGems?** It's simple and gives you a monthly prompt regarding new UserGems Leads. Makes my life easier! **What do you dislike about UserGems?** Haven't faced any problems as such, so nothing at all! **What problems is UserGems solving and how is that benefiting you?** UserGems tells me how many new leads I have this month, how many in total, and how many of them have I reached out to and how many of them I'm yet to touch base with. ### 40. The easiest SQL's I've made **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew P. | Sales Intern, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2020 **What do you like best about UserGems?** Usergems is a great tool that allows you to find your buyer personas while they are new in their role, have a budget to spend, and are building out a tech stack. Furthermore, It differentiates between new prospects joining a target account, and prospects who were previously a client at a new account which allows me to tailor my outreach. **What do you dislike about UserGems?** The only downside I have experienced is when working a large volume of Usergems quickly, There are a few people who have been at the company for a while which does not provide much value as I could have found them on Linkedin. The true value comes from finding people who are new to a role. **What problems is UserGems solving and how is that benefiting you?** I am solving the problem of "how do we hit prospects in their first 90 days." During my first batch of user gem outreach, I was able to book 7 opportunities which greatly helped me hit my KPI. The best part was I had a premise for outreach already built-in because I knew that they were new to the role. ### 41. Simple, yet effective way to win new accounts **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2020 **What do you like best about UserGems?** I love that UserGems allows me to maintain close relationships with previous champions, and open doors for new sales opportunities with other valuable accounts! And the Prospector tool allows me to easily garner quality leads to include in my outreach. A good UserGems champion leads almost always turns into a valuable sales opportunity - the conversion rate of my outreach is significantly higher. **What do you dislike about UserGems?** Outreach and Salesforce integration is quite slow sometimes, stuck on "loading" state when pulling new leads into SFDC, or sequencing prospects through Outreach. And the UserGems tool only picks up on past contact's job switch to a different company, and does not take into account the size of the champion's new company or their role. Consequently, some UserGems leads often become useless for my pipeline. **What problems is UserGems solving and how is that benefiting you?** I used to think that when a champion leaves, we take a direct hit in terms of maintaining relationships with the current company. But UserGems allows turned loss into another opportunity! ### 42. UserGems are great **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2021 **What do you like best about UserGems?** I love that UserGems provide leads with past experiences of your product allowing you to have tailored messaging and custom outreach to drive new opportunities. **What do you dislike about UserGems?** The one downfall is that you don't know if they had a positive experience with your product or not. **Recommendations to others considering UserGems:** its helpful **What problems is UserGems solving and how is that benefiting you?** UserGems is helping me find new accounts and the appropriate contacts to reach out to. ### 43. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2021 **What do you like best about UserGems?** Love that it helps us connect with strong leads, and makes the job easier! **What do you dislike about UserGems?** I think the user friendliness could be slightly improved - sometimes I have trouble finding the report/info or verifying that the info is correct. Overall, it's been great though. **What problems is UserGems solving and how is that benefiting you?** People are more likely to use our product if they've used it in the past, because the functionalities speak for themselves in how they can help. It helps us get over a huge hurdle of teaching. ### 44. An time efficient way to get qualified pipeline **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2020 **What do you like best about UserGems?** Usergems is a great way to curate data on your former customers. Saved a lot of time from keeping track of hundreds of people in LI or running complicated boolean searches. **What do you dislike about UserGems?** Wish there was a way to better filter the results we got from the lists, which would have made the process even more efficient. Guessing this is coming, or we didn't leverage the native functionality ourselves, but that would have been very helpful. **Recommendations to others considering UserGems:** Think about the factors that go into the usergems that would make the leads most effective. There is not a limit on quantity, so focus on the quality to get the highest impact. **What problems is UserGems solving and how is that benefiting you?** This was a great way to find good leads, and the timing with outreach was usually fairly advantageous as an added bonus as the contacts were often newly arrived at their new company. Our outreach campaign generated a higher than average (for us) number of views and responses. ### 45. Helping me turn cold calls into hot ones! **Rating:** 4.5/5.0 stars **Reviewed by:** Rebecca P. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2020 **What do you like best about UserGems?** It instantly gives me something to talk about when I call or email the prospect. They have worked with a company who has used our software so they are most of the time familiar with us and what we do. **What do you dislike about UserGems?** Sometimes, the leads are not current and had worked for a customer too long in the past. **What problems is UserGems solving and how is that benefiting you?** With these leads, my call is no longer cold because most of the time the prospect is familiar with us. ### 46. Seems simple, but a prospecting miracle **Rating:** 5.0/5.0 stars **Reviewed by:** Anna R. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2020 **What do you like best about UserGems?** This tool has made it so much easier for me as a SaaS AE and former ADR to do my own prospecting, since I always have a warm lead. UserGems has SIGNIFICANTLY increased my pipeline and led to some major deals we've closed for our company. It sounds so simple but every month it gives me at least 2-4 SOLID leads on average to follow up with, and if I can get even one of them to close I've made a significant dent in my quota. I also sell a very technical product, so selling so someone who's already familiar with the product ---rather than me explaining from scratch -- has been so helpful. **What do you dislike about UserGems?** Not sure if this is a a UG thing or a sales ops thing that could be done, but it would be helpful to have a way to identify which former customer profiles were active users of our product, vs just worked at the company that used my product. I would say 80-85% of leads are worth reaching out to -- maybe 15% are leads from larger companies that didn't actually use our product actively. (But even 80-85% is a HUGE win for me) **Recommendations to others considering UserGems:** I cannot even remember how we prospected without UserGems. A significant fraction of all our deals come from UGs! **What problems is UserGems solving and how is that benefiting you?** Finding very relevant, non-cold avenues of prospecting I've realized that UserGems are truly the gift that keep on giving. I've never had higher success outbounding. Our AEs and ADRs always fight over who gets the UserGems when they're released! ### 47. Great product that helps create warm leads **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2020 **What do you like best about UserGems?** I like that our salesforce is able to show the past and current contact information. **What do you dislike about UserGems?** I am a new user so there isn't anything that I don't like at the moment. **What problems is UserGems solving and how is that benefiting you?** We are able to get in touch with prospects that used our product in the past. We are able to either create sales qualified opportunities with these people or get valuable information in terms of their current processes. ### 48. Some of the best leads I've gotten **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2020 **What do you like best about UserGems?** There's no easier sell than someone who has already used your product -- instant champion at their new company! **What do you dislike about UserGems?** Sometimes the data isn't spot-on -- for example, the previous people who've trialed our solution but not purchased it end up in this list at their new company. Also, there's little context about usage from UserGems at their previous company but when they are good, they are the best. Sometimes the contacts don't have emails at their new company. **Recommendations to others considering UserGems:** Clean up the data you input to separate trial users and customers. **What problems is UserGems solving and how is that benefiting you?** UserGems leads are filling my pipeline with net new opportunities, period. Some of the best campaigns launched by our marketing team have been UserGems campaigns. ### 49. User Gems Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2020 **What do you like best about UserGems?** It is an easy way to find former clients that have moved to a new org to make that introduction easy **What do you dislike about UserGems?** Nothing yet it has been helpful and useful **What problems is UserGems solving and how is that benefiting you?** The problem it addresses is saving me time to find contact info on a former client that has moved. It has found me leads and save so much time searching for emails ### 50. UserGems review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2020 **What do you like best about UserGems?** The ability to find individuals that came from companies ive work with in the past and have an opportunity to resell them in their new role **What do you dislike about UserGems?** not enough alerts hitting my inbox to make it a useful tool **Recommendations to others considering UserGems:** Great tool to reengage old prospects **What problems is UserGems solving and how is that benefiting you?** Reengaging old prospects in their new roles ## UserGems Discussions - [Do you recommend UserGems for lead generation, and what features do you find most effective?](https://www.g2.com/discussions/do-you-recommend-usergems-for-lead-generation-and-what-features-do-you-find-most-effective) - 1 upvote - [What is UserGems used for?](https://www.g2.com/discussions/what-is-usergems-used-for) - 1 upvote - [View UserGems pricing details and edition comparison](https://www.g2.com/products/usergems/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-12+15%3A57%3A23+-0500&secure%5Bsession_id%5D=1ddc3d09-2508-4028-93c0-30db51aa1414&secure%5Btoken%5D=a2f514ef8eae5ad5f064dd400665f7b8f59da8d2a0bd4f447c383bf30207cb08&format=llm_user) ## UserGems Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) ## UserGems Features **Data Availability** - Contact Data Availability - Company Data Availability - Industry Research Availability - Technographic Data Availability **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Data Availability** - Contact Data Availability - Account Data Availability - Offline Data **Platform Basics** - Centralization - Account Identification and Segmentation - Lead-to-Account Matching - Multichannel Engagement - Personalized Content and Messaging **Lead Intelligence** - Lead Validation - Lead Enrichment - Lead Quality - Lead Analysis - Browser Extension **Automation** - Sales Follow-Up - Feedback Collection - Document Processing - Lead Generation - Customer Interaction Automation **Agentic AI - Visitor Identification** - Cross-system Integration **Agentic AI - Marketing Account Intelligence** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Data Accuracy** - Contact Data Accuracy - Company Data Accuracy - Technographic Data Accuracy **Lead Intelligence** - Market Insights - Account-level Insights - Lead Analysis **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Platform Additional Functionality** - Integrations - Topic Customization - Natural Language Processing (NLP) - Alerts - Real-time Intent **Platform Data** - Measurement - Revenue Analytics **Autonomy** - Problem Solving - Task Execution - Adaptive Responses - Independent Decision Making **Agentic AI - Lead Intelligence** - Cross-system Integration **Lead Management** - Segmentation - Predictive Scoring - Account Identification **Performance Analysis** - Coaching - Peformance Tracking **Platform Additional Functionality ** - Integrations **Outbound Sales** - Follow-Up Scheduling - Prospect Prioritization - Multichannel Campaign Execution - Personalized Outreach - Outreach Performance Analytics **Agentic AI - Sales Intelligence** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - APIs **Marketing Campaigns** - Omni-Channel Tracking - Revenue Planning - Media Attribution - Opportunity Timeline - Customization **Sales Analysis** - ROI Forecasting - Sales Forecasting **Agentic AI - Account-Based Orchestration Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Generative AI** - AI Text Generation - AI Text Summarization **Data Availability - Marketing Account Intelligence ** - Technographic Data Availability **Data Accuracy - Marketing Account Intelligence ** - Technographic Data Accuracy **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Artificial Intelligence** - AI-Powered Data Analysis - AI Personalization **Features** - Lead Builder - Integration to CRM/Marketing Automation - Data Cleaning/Enrichment - Data Segmentation/Filtering - Search - News/People Alerts - Reporting **Inbound Sales** - Data Enrichment - Inquiry Routing - Feedback Collection - Real-Time Engagement - Lead Qualification ## Top UserGems Alternatives - [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) - 4.5/5.0 (8,876 reviews) - [LinkedIn Sales Navigator](https://www.g2.com/products/linkedin-sales-navigator/reviews) - 4.4/5.0 (2,172 reviews) - [Lusha](https://www.g2.com/products/lusha/reviews) - 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