UserGems Reviews & Product Details

I like how UserGems turns passive relationship equity into actionable, revenue-driving opportunities without adding manual work for global sales, CS, and RevOps teams. It's specifically designed for B2B and avoids unnecessary features, focusing instead on solving specific pain points and ensuring global team alignment. I appreciate its advanced contact intelligence, which accurately identifies and enriches contact information, and its ability to identify changes in job titles or companies, helping our sales and marketing teams adjust their outreach strategies. Another valuable feature is its integration capabilities, especially with CRM systems, which streamline our workflow by eliminating the need for manual data entry and providing a unified view of customer relationships. The initial setup of UserGems is also relatively easy. Review collected by and hosted on G2.com.

Integrating UserGems with some less-common or custom-built CRM systems can be a challenge. The tool seems to have more seamless integrations with popular CRMs like Salesforce and HubSpot. But for companies using niche or in-house developed CRM platforms, the on-boarding process may require significant technical resources. This could be improved by expanding the range of supported integrations and providing more detailed documentation for custom integrations. Review collected by and hosted on G2.com.

I like that with UserGems, identifying and following/engaging potential leads is always easy. It is AI powered and makes running outreaching campaigns easy.

I like UserGems promotes sales efficiency and comes with great automation features.

I like ease of identifying better leads signals and following up on them for fast conversion.

The data accuracy is amazing and ensures smooth CRM integration. Review collected by and hosted on G2.com.

Never had issues with UserGems. It is an amazing solution. Review collected by and hosted on G2.com.

I used UserGems regularly in my previous role, and it quickly became one of my favorite sales tools. It made it so easy to stay on top of buyer and customer job changes — something that used to take hours of manual research.

Every week, I’d get new alerts when champions or key contacts moved to new companies, which gave me warm leads and helped kick off new conversations right away. The integration with our CRM was smooth and saved a ton of time.

If your team relies on relationships and warm intros to drive pipeline, UserGems is a must-have. It’s simple to use, delivers high-quality data, and helps you turn previous customers into your next best leads. Review collected by and hosted on G2.com.

Occasionally, the job-change alerts came a bit late — usually just a few days behind LinkedIn updates — but it wasn’t a dealbreaker given how accurate the data was overall. Review collected by and hosted on G2.com.

UserGems turns job changes into pipeline gold. I love how it surfaces warm leads at exactly the right time—no more cold prospecting guesswork.

What is most helpful about UserGems? What are the upsides of using UserGems?

The automation is a game-changer. It tracks champions as they move companies, syncs seamlessly with Salesforce, and alerts me when they land at a new account. It’s like having a prospecting assistant that never sleeps. Review collected by and hosted on G2.com.

Would love to see deeper enrichment on smaller accounts and slightly faster sync times—but overall, very minor compared to the value it brings. Review collected by and hosted on G2.com.

Usergems makes it easy for me to track the highest intent and warmer prospects without having to spend hours every week building manual lists for myself to track through Review collected by and hosted on G2.com.

Nothing, they are fast accurate and do the job they are supposed to very easily. Review collected by and hosted on G2.com.

As we approach our fifth anniversary as a UserGems client it is a great time to share with others what a fantastic resource UserGems is.

Our Account Executives appreciate the leads as these are former users who have moved to a different organization that is not a current client. It sounds so simple and it works! We have sales every week from these leads. UserGems also provides additional contacts for opportunities that we are already working and this multi-threading has been beneficial. We have also set up target accounts and UserGems notifies us when a new person is promoted or hired into a position that we would want to reach out to.

If you have users that move to another organization and you believe they would be a good prospect then you must have UserGems! Review collected by and hosted on G2.com.

The only downside may be the volume of leads. We have a dedicated BDR to vet the leads and create opportunities for the Account Executives. Review collected by and hosted on G2.com.

UserGems automates the hours I would normally spend hunting for potential champions. It surfaces contacts at prospect accounts who've recently moved over from accounts using our software. These indivuduls have proven to be strong champions time and again. If they already have firsthand experience with the value our software provides, they're exactly the type of person I want to speak to at a new account. Review collected by and hosted on G2.com.

It can sometimes takes a while for new suggestions to populate. Realistically, it's competely fine because reaching out to someone who's been a at a new org for a week is much too early. Once they've been there for a few monhts and have an understanding of how the new org operates, that's the best time to talk with them. Review collected by and hosted on G2.com.

UserGems has proven to be an invaluable tool in our outreach and customer relationship strategies. One of the standout features of this platform is its ability to identify former Lattice users who have transitioned to new organizations. This functionality has greatly enhanced our efforts in reconnecting with past users and leveraging their familiarity with our products to establish new opportunities.

The platform’s intuitive interface and comprehensive database make tracking and reaching out to these individuals a seamless process. By keeping us informed about where our former users have moved, UserGems ensures that we can maintain and reignite relationships that might otherwise have been lost. This has not only helped in retaining customers but also in expanding our network within new organizations.

Overall, UserGems has significantly boosted our efficiency in identifying and engaging with key contacts, making it an essential tool for any business looking to maximize their customer connections. Review collected by and hosted on G2.com.

I would love if there is a web portal instead of being through Salesforce Review collected by and hosted on G2.com.

What I like best about UserGems is its ability to seamlessly track job changes and provide timely alerts on key decision-makers, which ensures we never miss a beat when it comes to identifying new opportunities. Its intuitive AI-driven insights allow us to stay proactive in our outreach, ultimately driving more meaningful conversations and accelerating our deal flow. The efficiency and accuracy UserGems brings to our revenue operations have truly been transformative. Review collected by and hosted on G2.com.

I want to provide a real criticism so you know this isn't a fake review. I would love updates more than once per month. Review collected by and hosted on G2.com.

Most helpful thing about UserGems: My team gets monthly batches of UserGems to reach out to and I've found in my previous role as a BDR and in my current role as an AE that UserGems consistently outperforms other leads that we self-generate. We're constantly using UserGem reports for outreach within my organization because it's easy & straightforward.

Upsides: Direct source to people who are familiar with the platform I sell, saving time regarding the necessary steps in our sales process and leading to higher deal sizes. Review collected by and hosted on G2.com.

Least helpful: On rare occasions I'll have UserGems that are not in industries or job roles that would make my outreach valid to that prospect, but that's rarely an issue if you spend a few seconds looking at the person's LinkedIn profile before reaching out.

Downsides: None! Who can complain about hotter leads and higher deal sizes from previous happy customers? Review collected by and hosted on G2.com.