--- title: UserGems Reviews meta_title: 'UserGems Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 161 reviews by the users' company size, role or industry to find out how UserGems works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 161 scale: '5' date_modified: '2026-07-17' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # UserGems Reviews **Vendor:** UserGems **Category:** [Sales Intelligence Software](https://www.g2.com/categories/sales-intelligence) **Average Rating:** 4.7/5.0 **Total Reviews:** 161 ## About UserGems UserGems is the AI command center for go-to-market teams. Powered by best-in-class contact data, its AI agents automatically surface high-intent buyers, prioritize them, and deploy personalized outbound and ABM to drive more pipeline. ## UserGems Pros & Cons **What users like:** - Users commend UserGems for its **efficient lead generation** , making outreach and follow-ups smooth and effective. (7 reviews) - Users appreciate the **s seamless CRM integration** of UserGems, enhancing efficiency and ensuring accurate, actionable data. (6 reviews) - Users value the **seamless automation** of UserGems, effortlessly converting relationship equity into actionable sales opportunities. (5 reviews) - Users commend the **amazing data accuracy** of UserGems, enhancing CRM integration and supporting effective sales strategies. (5 reviews) - Users find the **ease of use** of UserGems essential for streamlining lead engagement and maximizing sales efficiency. (5 reviews) - Efficiency (5 reviews) - Users value the **effective contact tracking** feature of UserGems, enhancing strategic selling and improving outreach efforts. (4 reviews) - Features (4 reviews) - Intent Data (4 reviews) - Time-saving (4 reviews) **What users dislike:** - Users note that **some information is outdated** , affecting timeliness, but overall accuracy remains satisfactory. (2 reviews) - Users note the **slow updates** in job-change alerts, wishing for more frequent notifications despite overall data accuracy. (2 reviews) - Users report concerns about **lack of transparency and poor data quality** , impacting the overall effectiveness of UserGems. (1 reviews) - Users face challenges due to **poor data quality** , leading to concerns about the reliability of insights provided. (1 reviews) - Users find **difficult setup** when integrating UserGems with niche or custom CRM systems, requiring significant technical resources. (1 reviews) - Filtering Difficulty (1 reviews) - Filtering Issues (1 reviews) - Users face **inaccurate data** issues with UserGems, although these instances are rare and verifiable on LinkedIn. (1 reviews) - Integration Issues (1 reviews) - Lack of Tutorials (1 reviews) ## UserGems Reviews ### 1. Usergems is my #1 source of self-sourcing revenue **Rating:** 4.5/5.0 stars **Reviewed by:** Jeremy G. | Mid Market Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2024 **What do you like best about UserGems?** When you know your prospect already loves using your tech, booking and closing deals is so much easier. The challenge is just finding those people without having to dig through Salesforce or LinkedIn constantly. Thankfully, UserGems 💎 takes care of that for me by sending me a weekly list of leads in my accounts that were previous Gong customers. And because Gong's product is so good, it's usually safe to assume these folks are already raving fans of our platform. If you're in the revenue org and not using UserGems yet, highly recommend taking a look. **What do you dislike about UserGems?** sometimes the data is wrong. but that's rare, and easy enough to verify via linkedin **What problems is UserGems solving and how is that benefiting you?** The problem it solves is the time it takes to find leads leads in my accounts that were previous customers. ### 2. Account Executive **Rating:** 5.0/5.0 stars **Reviewed by:** Zachary O. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2024 **What do you like best about UserGems?** UserGems saves me tons of research time by surfacing key info on prospects, letting me focus on strategic selling. Allows me to laser focused on actually outbounding vs just trying to find people to outbound to. **What do you dislike about UserGems?** Sometimes there are "Gems" that are missed, its few and far between but every once and a while I'll talk to someone that has used us before and we missed them in the report **What problems is UserGems solving and how is that benefiting you?** Finding the right people to go after that 1) Understand what we do 2) Are likely to enter into an evaluation ### 3. Fantastic Finds! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy D. | Account Executive, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2024 **What do you like best about UserGems?** I love the ability to see where people are going and seeing the connection they have now **What do you dislike about UserGems?** I have not found any downsides thus far in my usage **What problems is UserGems solving and how is that benefiting you?** In the nonprofit world, turnover is very high, so having a tool like UserGems be able to tell me when people have left, and where they ended up is invaluable. ### 4. Great tool, incredible support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2024 **What do you like best about UserGems?** I have been really impressed with UserGems so far. We've been onboarding/looking at various new tools lately, and UserGems is by far the easiest and most pleasant to work with. The CSM and implementation rep we've been working with are both phenomenal, and have been ready to support us with any questions. They go above and beyond to make UserGems work exactly how we want it to with our CRM. **What do you dislike about UserGems?** There are quite a few steps required to get it up and running, but the team has been super helpful in troubleshooting any issues we've encountered, and they do as much of the work behind-the-scenes for us as they can. **What problems is UserGems solving and how is that benefiting you?** They're helping us track job changers which will turn into warm leads in new accounts. They're also helping us find the right contacts at our target accounts. ### 5. Great Insight **Rating:** 5.0/5.0 stars **Reviewed by:** David W. | Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2024 **What do you like best about UserGems?** Usergem has helped our team create meaningful conversations with champs of past customers. Truley high value conversations. **What do you dislike about UserGems?** I have not seen any down sides to the Usergem platform yet. **What problems is UserGems solving and how is that benefiting you?** More insight into where users are heading next in there career. ### 6. Account Executive **Rating:** 5.0/5.0 stars **Reviewed by:** Philip M. | MM AE, Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2024 **What do you like best about UserGems?** UserGems is incredibly helpful for me as a seller to find former users super easily. Every time we have an account shuffle, UserGems is my first source of truth to ID who I should be targetting first. **What do you dislike about UserGems?** Nothing comes to mind as things I dislike **What problems is UserGems solving and how is that benefiting you?** UserGems helps me target new contacts in accounts I'm prospecting + helps me ID former users mid-cycle to find new champions ### 7. Makes my job easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about UserGems?** I have a lot to do in the run of the day and always doing outreach. Usergems is key to knowing there has been a change in a role/client. Makes the process of finding the right contact at the right time easy! I get updates directly in Salesforce and via email. **What do you dislike about UserGems?** Nothing to ad din this area. I have yet to find something I do not like. **What problems is UserGems solving and how is that benefiting you?** Finding the right contact/new contact. ### 8. Finding fish in a barrel **Rating:** 3.5/5.0 stars **Reviewed by:** David K. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2024 **What do you like best about UserGems?** Helps hone in where to look, rather than seacrhing for a needle in a haystack. **What do you dislike about UserGems?** Sometimes the information can be a little inaccurate. **What problems is UserGems solving and how is that benefiting you?** Helps me with where to look. ### 9. How UserGems streamlined our outbound process **Rating:** 4.5/5.0 stars **Reviewed by:** Patrick S. | Director, Sales and Business Development, Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2023 **What do you like best about UserGems?** UserGems has been instrumental in helping us reconnect with lost contacts and expand our reach. The platform makes it easy to build sequences tailored to our messaging and outreach strategy. I especially appreciate how UserGems analyzed our existing database to identify lost contacts - this has enabled us to restart conversations with previous champions and expand our opportunities. The team was extremely knowledgeable and helpful in guiding us to build effective sequences that deliver value to potential customers. Overall, UserGems has streamlined our outbound process tremendously. **What do you dislike about UserGems?** One of the key challenges we aimed to solve was rebuilding relationships with contacts we've lost touch with over the years. Our sales team simply didn't have the bandwidth or capabilities to prospect efficiently. UserGems solved this by leveraging our database to uncover those lost connections. Now we can reach out in a scalable way to re-engage previous champions. Overall, UserGems has enabled us to restart critical conversations and expand our pipeline. The platform gives us capabilities that were simply missing before. I'm confident UserGems will be helping us meet our growth goals next year. **What problems is UserGems solving and how is that benefiting you?** Reconnecting with former champions and decision makers who were crucial to bringing our technology into their company. ### 10. Seamless Account Tracking and Lead Intelligence **Rating:** 5.0/5.0 stars **Reviewed by:** Greg D. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2024 **What do you like best about UserGems?** UserGems provides seamless tracking of our target accounts, surfacing key contacts that change roles or companies. The data quality and match rates are strong, correctly identifying new companies and titles in almost all cases. This level of automated intelligence enables our marketing and sales teams to capitalize on relationship history and seniority changes across thousands of accounts. **What do you dislike about UserGems?** There is nothing that I dislike about UserGems. **What problems is UserGems solving and how is that benefiting you?** UserGems listened to our concerns around incomplete contact data on some records. They swiftly investigated the issues, identifying quick fixes like consolidating phone number fields in Salesforce, while also uncovering areas for our team to clean up outdated emails that could be causing complications. Their transparency and solutions-focused approach gives us confidence that together we'll achieve 100% accuracy. ### 11. Usergems rocks **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel K. | account executive, Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2024 **What do you like best about UserGems?** Finding the right people to go after is hard, Usergems makes it easy to identify who i need to talk to as soon as they join my target account **What do you dislike about UserGems?** To be honest, not much. its only helpful. **What problems is UserGems solving and how is that benefiting you?** Helping me target the right people, who are more likely to be open buyers ### 12. So essential to my success! **Rating:** 5.0/5.0 stars **Reviewed by:** Cameron A. | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about UserGems?** UserGems is the easiest way for me to find a quick sale. It allows me to find previous users of Gong and so the learning curve and proving value is so much shorter. **What do you dislike about UserGems?** There is nothing I dislike about UserGems! **What problems is UserGems solving and how is that benefiting you?** Identifying prospect that will be easy to sell into. ### 13. Helpful insights provided automatically **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about UserGems?** I like the automated emails that are sent with links to the former contacts **What do you dislike about UserGems?** Sometimes i will receive the same contacts in repeated emails, or contacts who changed jobs a long time ago instead of recently **What problems is UserGems solving and how is that benefiting you?** Helping me to proactively engage new contacts ### 14. The Key to a More Efficient Sales Process **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2023 **What do you like best about UserGems?** UserGems has been invaluable for tracking our customer champions and nurturing relationships with existing customers. The job change alerts create warm, highly converting leads by enabling us to promptly reach out when a contact moves to a new company. This personal outreach makes customers feel appreciated and turns them into brand advocates. **What do you dislike about UserGems?** I love it all! I have had a great experience. **What problems is UserGems solving and how is that benefiting you?** UserGems saves our sales team countless hours by automating outreach to customer champions when they change jobs. This enables my reps to spend time on high-value activities like working inbound leads and conducting site visits, rather than manually researching contacts. With UserGems handling the busywork, my team can focus on driving revenue, not backfilling vacant roles. The platform aligns perfectly with our goals for sales efficiency and profitability. ### 15. Game changer in today's market **Rating:** 5.0/5.0 stars **Reviewed by:** Pablo L. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2023 **What do you like best about UserGems?** The ability to track champions and power users in a scalable way. We get new UG leads through Slack, and have built dashboards in our CRM that showcase the UserGems leads in each account. It helps our Sales, BDR, Customer Marketing, and CSM teams in countless ways. **What do you dislike about UserGems?** I would love for UG to integrate with Hubspot CRM in a more seamless way so we can maximize the impact we get from the product. **What problems is UserGems solving and how is that benefiting you?** We used to monitor champion job changes using Linkedin Sales Nav. It worked well when we had a handful of customers, but it became a pain to manage as we grew. UserGems gives our team a scalable way to track job changes. We're preventing churn, increasing conversion, and driving revenue with UserGems. Huge UG fan! ### 16. User Gems are part of our regular work cadence,. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Philanthropy | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about UserGems?** Very Easy to use, and has worked great for me **What do you dislike about UserGems?** There is nothing about User Gems that I have found that I dislike yet. **What problems is UserGems solving and how is that benefiting you?** Staying in touch with contacts as they grow in their careeer. ### 17. UserGems is a must have! Continued success and top notch support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2022 **What do you like best about UserGems?** UserGems makes it easy to target and track easy wins. At the beginning of each month, UserGems sends us a list of leads that we can assign to our SDRs. This list includes previous customers that have moved into a similar role at a new company. The support given by UserGems is also top notch. Monthly checkins with support and they make sure you are succeeding **What do you dislike about UserGems?** Nothing to dislike here. UserGems has been good to us. We see continued success to this day. They also ensure that you are set up for success. **What problems is UserGems solving and how is that benefiting you?** It helps us keep track of when people leave our customer accounts. This then allows us to target them and sell them our product since they are already familiar with it. ### 18. Uncovering hidden gems in our database! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2024 **What do you like best about UserGems?** The results, our sales team loves leveraging UserGems! **What do you dislike about UserGems?** Sometimes there can be overlap in contact and lead creation, but, that's to be expected. **What problems is UserGems solving and how is that benefiting you?** Quickly identifying past customers who have moved on to new customer or prospective organizations. ### 19. Identify Potential Opportunities Early **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2023 **What do you like best about UserGems?** UserGems is great for gaining visibility into employee movement across our target accounts. The data they provide on job changes happening in our space is very insightful. I appreciate that we can see details like when someone joined a company or changed roles, and filter the results by criteria like our target accounts. This helps our sales team spot potential opportunities. **What do you dislike about UserGems?** UserGems helps our sales team by enabling more relevant and potential prospects. The detailed job change alerts they surface help us instantly understand career transitions our prospects are making. This level of context enables our SDRs to reach out at the perfect moment to discuss how Procore can help in a new role. The insights UserGems provides create an advantage compared to generic outreach. They equip us to have meaningful conversations that add value right from the initial touch point. Overall, UserGems job change data is a game changer that makes our outreach more effective. **What problems is UserGems solving and how is that benefiting you?** UserGems is helping us reconnect with our Champions and building new relationships. ### 20. Great concept and platform to keep on top of past users of Showpad. **Rating:** 5.0/5.0 stars **Reviewed by:** Heather K. | Account manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2023 **What do you like best about UserGems?** Great concept and platform to keep on top of past users of Showpad. We can see when someone has previously been a champion of our platform and target them as they move to different companies to get them to invest again. **What do you dislike about UserGems?** The sales force integration can be difficult to use and sometimes the data is out of date leading to confusion and potentially incorrect reach out to the wrong individuals. **What problems is UserGems solving and how is that benefiting you?** It allows us to be notified when a user of our product moves company, particular benefit includes that we know how involved they were with our product at that role. ### 21. Good tool to track old customers at new accounts **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2024 **What do you like best about UserGems?** Ability to track customers/past clients moving to new accounts **What do you dislike about UserGems?** Hard to test new features without paying, janky Hubspot integration **What problems is UserGems solving and how is that benefiting you?** Helps top of funnel lead generation ### 22. If you have a good product, UserGems will help you **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen B. | Manager, Global Business Development , Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about UserGems?** Easily packages leads to me and digs through my database of previous job changes. Good CSM support. **What do you dislike about UserGems?** Sometimes we don't have complete email/contact info as the contact has moved to their new role recently. We have to manually find that info. **What problems is UserGems solving and how is that benefiting you?** Allows us to hyper target previous users who are recognize our brand/product. So it's a much warmer conversation. ### 23. Hit the ground running **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2024 **What do you like best about UserGems?** Usergems makes conversations so much warmer. Almost always they've had a positive experience and can be a champion for a given deal. **What do you dislike about UserGems?** This sounds cheesy, but the only thing I dislike is that I don't have more of them! **What problems is UserGems solving and how is that benefiting you?** UserGems helps solve for cold convserations. If someone has previosly been a user of your product at a different company, UserGems flags that and notifies you. This has made me come into calls more prepared and move deals along faster. ### 24. Game changer for multithreading and organic internal feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Clara K. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about UserGems?** I love that when I have an open opportunity, UserGems will email me alerting me of past users at that company. This can help me be strategic and creative in my multithreading efforts. At the very least, I can point to a person in the company that the champion could get an organic review of our product from (and who better to trust than someone internal?) **What do you dislike about UserGems?** I don't dislike anything about Usergems. They literally only do me favors! **What problems is UserGems solving and how is that benefiting you?** I love that when I have an open opportunity, UserGems will email me alerting me of past users at that company. This can help me be strategic and creative in my multithreading efforts. At the very least, I can point to a person in the company that the champion could get an organic review of our product from (and who better to trust than someone internal?) ### 25. Great product, excellent for pipeline generation **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriella F. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2023 **What do you like best about UserGems?** Ability to give us low hanging fruit leads for pipeline **What do you dislike about UserGems?** Workflow, product interface/tracking of leads a bit timely **What problems is UserGems solving and how is that benefiting you?** Low hanging fruit leads to track contacts at clients who leave and go to new companies ### 26. Game changer in the demand-gen tech stack **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel B. | I, Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about UserGems?** Amazing support team, great user interface, flawless integration **What do you dislike about UserGems?** Nothing that stands out at the moment, really superb **What problems is UserGems solving and how is that benefiting you?** Adding engaged contacts and adding intel to our CRM ### 27. Unlocking Customer Intelligence for Business Growth **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2023 **What do you like best about UserGems?** 1. Usergems has provided me valuable insights into customer behavior, allowing me to make data-driven decisions and implement targeted strategies to drive growth. 2. Usergems helped meidentify customers likely to refer others, enabling companies to tap into the power of word-of-mouth marketing and leverage their existing customer base for acquiring new customers. 3.Usergems offers integration with popular CRM systems and marketing tools, making it convenient for businesses to incorporate customer intelligence into their existing workflows without disrupting their established processes. **What do you dislike about UserGems?** 1.While Usergems offers integration with popular CRM systems and marketing tools, some limitations or compatibility issues exist with specific platforms. 2.Usergems primarily caters to B2B companies, which means its features and functionalities may not be as suitable for businesses in other sectors or those with different customer profiles. **What problems is UserGems solving and how is that benefiting you?** Usergems assists me in identifying customers who are likely to refer others to their products or services. By leveraging this information, I can focus their marketing efforts on cultivating strong relationships with these customers, incentivising referrals, and tap into the power of word-of-mouth marketing to acquire new customers more effectively. ### 28. Reduce time and increase the quality of your conversations! **Rating:** 5.0/5.0 stars **Reviewed by:** Ethan D. | Commercial Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2023 **What do you like best about UserGems?** User Gems has been highly beneficial in allowing me to be more productive during the day. Before using UserGems, I would spend at least 30 minutes in the morning reviewing the calls I had for the day, confirming the people I would be meeting with while also taking a moment to be refreshed with where we are in the conversation. UserGems provides all the information quickly and efficiently as the tool integrates with my calendar. **What do you dislike about UserGems?** UserGems produces an email of recommended leads in my name that have recently switched jobs. At times it feels like the list is showing recommendations for who I should contact that don't always fit my ideal customer. **What problems is UserGems solving and how is that benefiting you?** UserGems is saving me time each morning, and when that gets added over a week or even a month, it becomes hours' worth of time that I'm now redirecting into more strategic thinking/planning. ### 29. Great tool for PLG companies to track champions changing jobs **Rating:** 4.5/5.0 stars **Reviewed by:** Matt A. | Director of Marketing Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2023 **What do you like best about UserGems?** This is the only automated way that I know of to seamlessly track a large database of users when they change jobs, and update the info directly in salesforce without manual uploads. Generally it works well and the team is super helpful. This is great for PLG companies who really invest in a large volume of power users, and then want to keep them as they change jobs, rather than starting from scratch. **What do you dislike about UserGems?** While UserGems is a great resource, I'm surprised when some of the data comes in so long after the fact. Most data is super prompt, but some data lags a few months or longer, or never appears. Sometimes, our reps manually find job changes on linkedin that UserGems never caught. But by and large, UserGems is the only way to do this at scale and much more effective than our reps doing it by hand! **What problems is UserGems solving and how is that benefiting you?** UserGems solves the problem of tracking and updating contacts as they change roles. Benefits me because we don't spend money to re-acquire all of those users, and our team keeps in touch with them much easier. Also a great resource for expansions. ### 30. Closed one of my biggest deals at the end of our fiscal year **Rating:** 4.0/5.0 stars **Reviewed by:** Josh M. | Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2023 **What do you like best about UserGems?** The best thing about usergems is that it does alot of the work for you. How else would you know that you have an advocate at a target company? Usergems is like selling with rocket fuel. **What do you dislike about UserGems?** Sometimes the information can be a little out of date or vague, for example you might reach out to someone tagged as a former customer who was part of an entirely different team, its not perfect! **What problems is UserGems solving and how is that benefiting you?** We are always looking for ways to increase velocity to close on our sales team. We sell a great product so the chances are high that folks who have used it will advocate for us. Usergems helps us find those people, ### 31. Positive experience with using UserGem **Rating:** 5.0/5.0 stars **Reviewed by:** Renato J. | Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2023 **What do you like best about UserGems?** In my current role, I am using UserGem to track accounts that have changed positions or companies. I really like its ability to deliver real-time updates on account movements. The platform's database is constantly updated, ensuring that the information I accessed is current and reliable. This proved to be crucial in staying ahead of the competition and identifying emerging opportunities. **What do you dislike about UserGems?** Sometimes the information on accounts can get confused by similar names. **What problems is UserGems solving and how is that benefiting you?** I receive information when a former employee of the company that is our client moves to a new company. ### 32. Does what it advertises, but may not be meant for everyone. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2023 **What do you like best about UserGems?** I absolutely love the idea. I think that in the right situation, UG could be an excellent addition to a tech stack. **What do you dislike about UserGems?** Our current situation was just not quite optimized to get the most out of UG. This was not a problem with the product, but just something we didn't realize early enough. **What problems is UserGems solving and how is that benefiting you?** Providing warm opportunities when contacts leave accounts and move to a new org. ### 33. UserGems is a fantastic tool for outbounding! **Rating:** 5.0/5.0 stars **Reviewed by:** Parker H. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2022 **What do you like best about UserGems?** UserGems is a great way to identify low hanging fruit. One great part about our software is that when a user joins a new organization, they love brining our tool onboard. This allows us to start those conversations sooner rather than later. **What do you dislike about UserGems?** At the moment, there is not a whole lot I dislike about using the tool. The automations make it very easy to not have to go out of my way to interact with the tool **What problems is UserGems solving and how is that benefiting you?** UserGems helps me identify the right people to go after at the right time. It's simple, and the email notifications take the work out of using the tool. Great way to outbound ### 34. Surfacing your long lost champions **Rating:** 4.5/5.0 stars **Reviewed by:** Michael P. | Senior Business Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about UserGems?** The tool directly integrates with our CRM (SalesForce) allowing us to manage/track where our champions are moving to within companies and organizations. I really like that I get a summary email every few days with newly surfaced contacts to help my prospecting numbers for the day....and yes, each surfaced contact in those emails has a direct SalesForce link! Here is a quick win story for you: The company I work for onboarded UserGems about 6 months prior to when this "win" occurred. Our team had been using UserGems and getting a lot of traction with prospects + referrals from prospects that weren't within our ICP anymore. I ended up getting ahold of someone great! UserGems had surfaced this person who would have otherwise flown under the radar because they worked at a few companies before starting this new position. I reached out to congratulate him and offer some lunch, on me, to reconnect. He was happy I reached out and said he loved our product back in the day. From there it was easy. I put him in touch with our Account Executive and the deal closed a few weeks later (about 50% faster than our average sales cycle). With a sale AND a quick sales cycle, I definitely would say that's a UserGems Win! **What do you dislike about UserGems?** The only downside I can think of is that not every contact will be a good one. The company they move to might fall outside of your ICP or their job title no longer includes relevance to our product. We might be able to correct this with the perimeters we establish in UserGems, but that doesn't fall in my purview. **What problems is UserGems solving and how is that benefiting you?** At an enterprise scale, how do you track what all your champions are doing? The people that have helped you onboard your product and got signatures to close deals might leave the company or go into consulting/freelance work. UserGems can surface these prospects for you and let you know when they start a new job, so you can reach out to them once again! ### 35. The easiest way to build pipeline **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha L. | Commercial Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2022 **What do you like best about UserGems?** I’m a huge believer in working smarter with prospecting. Account tiering, creative outreach and ABM strategy were my go-tos. But then, Gong brought onboard UserGems, and I discovered this would be an excellent fourth pillar to my prospecting strategy. I was receiving emails weekly on customers who were old Gong champions that moved into my list of accounts and suddenly had a faster approach to booking meetings and subsequently customers. Fast forward to December of last year, a typically slow month in Saas sales. I received a UserGems report and noticed a past Gong champion had moved into an account I lost to a competitor just 6 months back. I decided to reach out to him and he immediately booked a meeting. Because he was already a Gong customer in his past role, he was familiar with our value prop, and our sales cycle was significantly quicker. In fact, the customer was so excited about Gong, the deal was sold at list price and in just under a week. UserGems continues to be a source of quick, easy customer wins and I’m so excited to say that a good portion of my closed won business has started from a simple UserGems email. If you aren’t using them in your day to day prospecting efforts, you are missing out! **What do you dislike about UserGems?** I wish the date ranges of past jobs matched up with when our tool was used there but that might be too difficult :) **What problems is UserGems solving and how is that benefiting you?** Who to prospect and who is familiar with my tool so I can target more effectively. ### 36. User Friendly and Smart Tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Hannah H. | Senior Sales Manager of New Business, Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2022 **What do you like best about UserGems?** It's opened up a new customer base for us to target and prospect. It's user-friendly and has been straightforward in receiving the leads. Our account manager Steven has been accommodating throughout our time using Usergems; he has bi-weekly calls to ensure we get the most value from the service. He's also been invaluable for advice on contact strategy, how we can convert higher and the best way to deal with any challenging situation. **What do you dislike about UserGems?** Initially, we found it slightly complex to provide our Salesforce reports to receive the new Usergem leads, but the process was significantly more straightforward once our RevOps team stepped in. Steven was also able to provide us support, manageable steps and screenshots and ensure the process was more simple. **What problems is UserGems solving and how is that benefiting you?** UserGems has given us a new customer base that we previously couldn't tap into. It's made a very manual process more automated which has increased our capacity and ability to reach customers that have moved on from our company. ### 37. UserGems - Hot Leads to Your Inbox **Rating:** 5.0/5.0 stars **Reviewed by:** Brian L. | Commercial Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about UserGems?** My favorite part of UserGems is the ROI per time I spend. They send us automated emails of new previous users (i.e. UserGems) on a weekly basis without any work on my end. From there, I have a curated list of potential hot leads that could be raving fans of our product at a new company. **What do you dislike about UserGems?** I wish there was even deeper CRM integration that easily highlight the involvement of the previous UserGem - a scoring method per se of value. A couple of ideas would be if they were a power user, simply had a log in, or were involved in the original deal cycle. **What problems is UserGems solving and how is that benefiting you?** One of the hardest parts of my job is finding out which account to target and within that account, who the best person to target would be. From a prospecting sense, this is solving one of the most difficult parts of my job with literally zero effort on my end. The ability to then book those people and close them as well feels like at least 2-3x of colder prospects. ### 38. Great support and great ROI quickly! **Rating:** 5.0/5.0 stars **Reviewed by:** Adam S. | Vice President of Demand Generation, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2023 **What do you like best about UserGems?** Their support team and resources make using the product a breeze. Just follow what they say and you'll be off to a great start. **What do you dislike about UserGems?** Nothing specific comes to mind. I have not had any issues present themselves. **What problems is UserGems solving and how is that benefiting you?** Usergems makes it easy to uncover contacts that have moved to new jobs. This automation has allowed us to quickly reach out as they are building new programs. ### 39. UserGems is all Seller's Hidden Gem **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about UserGems?** I think the entire concept of UserGems is fantastic. Perfect tool for anyone in sales. Gaining insight into prospects who have worked with our company in the past is a huge key to success and growth. **What do you dislike about UserGems?** As many leads outsourced by third parties come, it's sometimes hard to have the most update information (new phone number, new email, new title) but it's a part of growing and learning with the third party vendors and in this case UserGems is one for my company. **What problems is UserGems solving and how is that benefiting you?** UserGems solves the issues of sourcing new leads for our sales department. It creates insights into previous customers who may have moved on and provides details on that customer (or prospect) so that we can engage and bring that back to our product. ### 40. Hit your sales revenue targets with one of the best tool User gems by going after Right buyers. **Rating:** 5.0/5.0 stars **Reviewed by:** Akshata D. | marketing consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2022 **What do you like best about UserGems?** User gems helped our Revenue i.e sales team to drive out Bigger pipeline and faster sales cycles by delivering our partners that are most likely to buy. It offers an Untapped channel for High-Conversion leads. **What do you dislike about UserGems?** User gems don't offer a free trial which becomes difficult for people who want to test and try on free versions. But it's ok as it gives the best in class accuracy. **What problems is UserGems solving and how is that benefiting you?** It is easy to act on the data of prospects as it integrates with our existing tool. It also has unique data/signals that no one has for monitoring job movements of our users. The conversion rates are also high as of 3X. ### 41. Finally a way to find quick opportunities from previous users that turn into more revenue! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2023 **What do you like best about UserGems?** It gives our BDR team a better area to focus that will turn into my opps and turn into actual revenue! **What do you dislike about UserGems?** So far, I have no issues, super easy to use and alerts go straight to BDR's! **What problems is UserGems solving and how is that benefiting you?** Solving part of the prioritizing for BDR's in prospecting! This allows them to focus on prospects that are familiar with your product and potentially buy again ### 42. Usergems help me prospect into companies that were not on my radar before. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2022 **What do you like best about UserGems?** I like that it shows me their new and old title and when they transferred companies. **What do you dislike about UserGems?** I'm not entirely sure. I've only been using them for the last couple months and they seem to help me prospect companies faster and provide a warm outreach. **What problems is UserGems solving and how is that benefiting you?** It's helping me find new companies to reach out to as a warm outreach since one of the users has used the product at their previous company. I'm not entirely sure if my business performance has increased but I know my coworkers have had success but they've been using it longer. ### 43. Awesome job hunting down former users **Rating:** 4.5/5.0 stars **Reviewed by:** Tyler R. | D, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about UserGems?** UserGems does a great job making it easy to find former users/decision makers of our software. **What do you dislike about UserGems?** The dashboards could use a little work, but those are secondary. **What problems is UserGems solving and how is that benefiting you?** UserGems is helping us get back in front of former users, helping us sell to people who are already familiar with our value prop. ### 44. Most helpful tool for learning of past users **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2022 **What do you like best about UserGems?** UserGems automates who is a past user of your product quickly and efficiently. Love the auto emails telling me of new usergems for my accounts and how it makes it so easy to reach out. **What do you dislike about UserGems?** I've found on very few usergems that the information (either email or name or whether that person even currently works at said company) is accurate. This is very rare though. **What problems is UserGems solving and how is that benefiting you?** Understanding who has used our product in the past and being able to reach out to the best contact to get immediate interest. ### 45. Outstanding technology and great Success team **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel B. | Ecommerce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2022 **What do you like best about UserGems?** UserGems allows you to get data that is game-changing for your business **What do you dislike about UserGems?** The UI of the dashboards could be a little more comprehensive in terms of the insights **What problems is UserGems solving and how is that benefiting you?** Being able to track leads that have left their company and have been engaged with us before ### 46. As it gets harder to prospect, UserGems is gold **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2022 **What do you like best about UserGems?** UserGems surfaces the most valuable intel to a salesperson: past champions in your current book. It has made it a lot easier to build champions and fortify deals. **What do you dislike about UserGems?** It could be more specific by integrating with tools that measure usage. Currently it's binary and doesn't give intel around the specifics of that individual's usage. **What problems is UserGems solving and how is that benefiting you?** They make it much easier to prospect into accounts and build champions within your opportunties. ### 47. Potential Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel S. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2022 **What do you like best about UserGems?** It has been nice to communicate with people that have used PagerDuty before and could possibly use it in their new company. **What do you dislike about UserGems?** Not sure... Everything seems to be working well to be honest. **What problems is UserGems solving and how is that benefiting you?** Potential customers that are now interested whereas they weren't before. ### 48. Fantastic insight **Rating:** 5.0/5.0 stars **Reviewed by:** Cara B. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2022 **What do you like best about UserGems?** What a fantastic tool to be strategic and help you organize. This allows a warmer touch with contacts that are familiar with your services and enables your ability to bring value to your conversations immediately. **What do you dislike about UserGems?** Honestly, none I can think of at this time **What problems is UserGems solving and how is that benefiting you?** Which companies are already familiar with our software and services from companies they worked at previously. ### 49. A must-have for your demand gen tech stack **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about UserGems?** Easy to roll out and use over time. The SFDC integration and reporting capabilities are pretty good. In addition to the functionalities, I really appreciate the ever-present support from their CSM team, ability to jump in on requests quickly and work with us to find the best solution. **What do you dislike about UserGems?** Due to the nature of certain industries, it's difficult to obtain UserGems data **What problems is UserGems solving and how is that benefiting you?** Overall, that's a great tool to help your demand gen efforts and engage with warm leads. ### 50. A FastPass to closed won deals **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2022 **What do you like best about UserGems?** Surfaces the best targets for new business outreach. Provides a thorough breakdown of who the person is and why they are an ideal target for your outreach. **What do you dislike about UserGems?** I've found it doesn't always catch all the UserGems **What problems is UserGems solving and how is that benefiting you?** Making an extremely manual process into a seamless experience for finding out any past-users of your product. This has given me warm leads into several new businesses that I wouldn't have otherwise known to target. ## UserGems Discussions - [Do you recommend UserGems for lead generation, and what features do you find most effective?](https://www.g2.com/discussions/do-you-recommend-usergems-for-lead-generation-and-what-features-do-you-find-most-effective) - 1 upvote - [What is UserGems used for?](https://www.g2.com/discussions/what-is-usergems-used-for) - 1 upvote - [View UserGems pricing details and edition comparison](https://www.g2.com/products/usergems/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+05%3A39%3A50+-0500&secure%5Bsession_id%5D=88930519-3dab-4311-8be1-74875d15b7ac&secure%5Btoken%5D=a879c472cc9533812e7bc341971b252d247af9815fdc814ffbdca9bdffea14c4&format=llm_user) ## UserGems Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) ## UserGems Features **Data Availability** - Contact Data Availability - Company Data Availability - Industry Research Availability - Technographic Data Availability **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Data Availability** - Contact Data Availability - Account Data Availability - Offline Data **Platform Basics** - Centralization - Account Identification and Segmentation - Lead-to-Account Matching - Multichannel Engagement - Personalized Content and Messaging **Lead Intelligence** - Lead Validation - Lead Enrichment - Lead Quality - Lead Analysis - Browser Extension **Automation** - Sales Follow-Up - Feedback Collection - Document Processing - Lead Generation - Customer Interaction Automation **Agentic AI - Visitor Identification** - Cross-system Integration **Agentic AI - Marketing Account Intelligence** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Data Accuracy** - Contact Data Accuracy - Company Data Accuracy - Technographic Data Accuracy **Lead Intelligence** - Market Insights - Account-level Insights - Lead Analysis **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Platform Additional Functionality** - Integrations - Topic Customization - Natural Language Processing (NLP) - Alerts - Real-time Intent **Platform Data** - Measurement - Revenue Analytics **Autonomy** - Problem Solving - Task Execution - Adaptive Responses - Independent Decision Making **Agentic AI - Lead Intelligence** - Cross-system Integration **Lead Management** - Segmentation - Predictive Scoring - Account Identification **Performance Analysis** - Coaching - Peformance Tracking **Platform Additional Functionality ** - Integrations **Outbound Sales** - Follow-Up Scheduling - Prospect Prioritization - Multichannel Campaign Execution - Personalized Outreach - Outreach Performance Analytics **Agentic AI - Sales Intelligence** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - APIs **Marketing Campaigns** - Omni-Channel Tracking - Revenue Planning - Media Attribution - Opportunity Timeline - Customization **Sales Analysis** - ROI Forecasting - Sales Forecasting **Agentic AI - Account-Based Orchestration Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Generative AI** - AI Text Generation - AI Text Summarization **Data Availability - Marketing Account Intelligence ** - Technographic Data Availability **Data Accuracy - Marketing Account Intelligence ** - Technographic Data Accuracy **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Artificial Intelligence** - AI-Powered Data Analysis - AI Personalization **Features** - Lead Builder - Integration to CRM/Marketing Automation - Data Cleaning/Enrichment - Data Segmentation/Filtering - Search - News/People Alerts - Reporting **Inbound Sales** - Data Enrichment - Inquiry Routing - Feedback Collection - Real-Time Engagement - Lead Qualification ## Top UserGems Alternatives - [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) - 4.5/5.0 (8,876 reviews) - [LinkedIn Sales Navigator](https://www.g2.com/products/linkedin-sales-navigator/reviews) - 4.4/5.0 (2,172 reviews) - [Lusha](https://www.g2.com/products/lusha/reviews) - 4.3/5.0 (1,602 reviews)