UserGems Reviews & Product Details

What I like best about UserGems is its ability to seamlessly track job changes and provide timely alerts on key decision-makers, which ensures we never miss a beat when it comes to identifying new opportunities. Its intuitive AI-driven insights allow us to stay proactive in our outreach, ultimately driving more meaningful conversations and accelerating our deal flow. The efficiency and accuracy UserGems brings to our revenue operations have truly been transformative. Review collected by and hosted on G2.com.

I want to provide a real criticism so you know this isn't a fake review. I would love updates more than once per month. Review collected by and hosted on G2.com.

Most helpful thing about UserGems: My team gets monthly batches of UserGems to reach out to and I've found in my previous role as a BDR and in my current role as an AE that UserGems consistently outperforms other leads that we self-generate. We're constantly using UserGem reports for outreach within my organization because it's easy & straightforward. Review collected by and hosted on G2.com.

Least helpful: On rare occasions I'll have UserGems that are not in industries or job roles that would make my outreach valid to that prospect, but that's rarely an issue if you spend a few seconds looking at the person's LinkedIn profile before reaching out. Review collected by and hosted on G2.com.

It is so helpful to understand who within a company I am selling to has used our product, great way to understand champions and who may be able to help get us farther along in a deal. Review collected by and hosted on G2.com.

Sometimes the email pings gets to me after I am far into the deal, and would love to involve the people identified sooner. Review collected by and hosted on G2.com.

UserGems is truly the BEST tool I've ever used for prospecting. UserGems has significantly streamlined our sales and marketing efforts by providing up-to-date contact information and insights about our target prospects. The platform's ability to track job changes and alert us when key contacts move to new companies is invaluable. This feature alone has helped us re-engage with leads who have moved to new roles where they can influence purchasing decisions. Additionally, the integration with our CRM is seamless, ensuring our data is always current and actionable without manual input. If your team relies heavily on maintaining contact with key decision-makers and wants to leverage job changes to re-engage prospects, UserGems is a must-have tool. Review collected by and hosted on G2.com.

Nothing. The Platform is literally perfect. Review collected by and hosted on G2.com.

The fact that they're so automated, once it's set up, it's easy to compile a list of leads to flow into a campaign or cadence. They are integrated with our CRM system and automatically create new contact and account records directly in our salesforce. Their CSMs are great to work with and provide a lot of guidance for how to get the most out of your instance. You can also create parameters around the types of leads you want or don't want so you're not paying for unqualified leads. Review collected by and hosted on G2.com.

They can be a bit expensive, however we've been able to prove the ROI year over year so in the end it's worth the investment for us. Review collected by and hosted on G2.com.

UserGems is an absolute lifesaver for anyone in sales! It's like having a personal assistant who's always on top of the latest job changes and company updates. I love how it automates the process of finding new leads and keeping track of my target accounts. The ability to see when someone from my target account moves to a new company is pure gold. It's definitely helped me close more deals. Review collected by and hosted on G2.com.

While UserGems is fantastic overall, I do wish the platform had a slightly better way to filter leads based on specific criteria. Sometimes it can be a bit overwhelming with the amount of data, and it would be great to have more granular control over the search function. Also, while the data is generally accurate, there have been a few instances where information was slightly outdated. Review collected by and hosted on G2.com.

UserGems is extremely valuable in tracking customers for job changes and resurfacing them to our SDR team. Our SDR team loves their monthly usergems batch because they know these leads will be warm and know our brand. Also, our customer success manager, Steven, has been extremely supportive, creative and really helped us get this off the ground.

We've recently started using the Meeting Assistant functionality as well and it has helped our CS and customer-facing teams be more efficient and ensure key contacts are not slipping through the cracks into our CRM. Review collected by and hosted on G2.com.

It took us a bit to start seeing results but once we did it really took off. Review collected by and hosted on G2.com.

UserGems surfaces high quality leads to our BDR team: ICPs who are new in their role, recently promoted, and people who have used our software who have moved companies (previous users). These leads are surfaced to our BDRs and are easy to action on. It's the tool that's generated the most opportunities for us and often those opps result in closed revenue. Review collected by and hosted on G2.com.

Sometimes the import process can be a little manual. Review collected by and hosted on G2.com.

I love that UserGems delivers on what it promises. It makes it easier to track your champions moving organizations and leveraging that to grow your sales with a former user. Review collected by and hosted on G2.com.

I wish it linked to LI profiles. Sometimes it creates mismatches that have to be manually managed. Review collected by and hosted on G2.com.

Their data on tracking job changes is solid, and their UI is constantly evolving, making it easier to visualize important information. They don't just hand over data, their CS team is terrific, equipping you with playbooks for taking their data and turning it into tactics. Review collected by and hosted on G2.com.

There is not much to dislike about UserGems. If tracking job changes is important to your business, it's very solid. Review collected by and hosted on G2.com.