Link copied to clipboard # Doxy.me vs Updox Comparison - What are their main differences? Share [ Export ](/compare/doxy-me/updox/export.csv) Doxy.meUpdox[+ Add Product](#) Pricing **Doxy.me** Free Trial **$0.00** flat\_rate Per Month · Free **$29.00** flat\_rate Per Month · Premium **Contact doxy.me for pricing** Per Month · Custom **Updox** **Priced per Provider** Month-to-month or Annual · Patient Experience **Priced per Provider** Month-to-month or Annual · Office Productivity **Priced per Provider** Month-to-month or annual · Telehealth **Pricing Insights** from reviews Perceived Cost **Doxy.me** $$$$$ **Updox** $$$$$ Average Discount **Doxy.me** Not enough reviews yet **Updox** 8% Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Doxy.me** 6 months Based on 100 responses **Updox** 6 months Based on 100 responses Return on Investment **Doxy.me** 6 months Based on 100 responses **Updox** 6 months Based on 100 responses ![Doxy.me](https://images.g2crowd.com/uploads/product/hd_favicon/ed43a791e8c0a91fb959432f341c1fca/doxy-me.svg "Doxy.me") ![Updox](https://images.g2crowd.com/uploads/product/hd_favicon/86d7158c430d7566846d91fd4fe6e28f/updox.svg "Updox") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Doxy.me** [ Ease of Use (4) ](https://www.g2.com/products/doxy-me/reviews?filters%5Bsentiment_snippet%5D=1739569&qs=pros-and-cons#reviews)[ Easy Access (1) ](https://www.g2.com/products/doxy-me/reviews?filters%5Bsentiment_snippet%5D=1739536&qs=pros-and-cons#reviews)[ Video Conferencing Issues (1) ](https://www.g2.com/products/doxy-me/reviews?filters%5Bsentiment_snippet%5D=2108427&qs=pros-and-cons#reviews) **Updox** Not enough data Integrations **Doxy.me** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b2231a414cb9f3f7c194f65af32b723e/cloudflare-application-security-and-performance.png "Product Avatar Image") Cloudflare Application... ](https://www.g2.com/products/cloudflare-application-security-and-performance/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ff1c555802e8f5583e002098100141e9/eclinicalworks.png "Product Avatar Image") eClinicalWorks ](https://www.g2.com/products/eclinicalworks/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_685fcffbb1d262ce4dbe736eb3c92266/okta%282%29.png "Product Avatar Image") Okta ](https://www.g2.com/products/okta/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1705b85e1cfa571866791ea4a064a3ab/stripe-stripe-payments%282%29.jpg "Product Avatar Image") Stripe Payments ](https://www.g2.com/products/stripe-stripe-payments/reviews)[ View all ](https://www.g2.com/products/doxy-me/integrations) **Updox** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_073348254bbfbc3001cb4a3c2504477d/pointclickcare-skilled-nursing-platform.jpg "Product Avatar Image") PointClickCare Skilled... ](https://www.g2.com/products/pointclickcare-skilled-nursing-platform/reviews)[ View all ](https://www.g2.com/products/updox/integrations) Screenshots **Doxy.me** ![Doxy.me screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/152326/doxyme-Screen02-Waiting.jpg) **Updox** ![Updox screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/136676/communication-tabs-whitebg-2.gif) **Ratings** from reviews Meets Requirements **Doxy.me** **9.2** /10 Based on 63 responses **Updox** **9.0** /10 Based on 79 responses Ease of Use **Doxy.me** **9.4** /10 Based on 69 responses **Updox** **9.1** /10 Based on 80 responses Ease of Setup **Doxy.me** **9.9** /10 Based on 16 responses **Updox** **8.8** /10 Based on 40 responses Ease of Admin **Doxy.me** **9.6** /10 Based on 12 responses **Updox** **9.2** /10 Based on 42 responses Quality of Support **Doxy.me** **8.2** /10 Based on 53 responses **Updox** **8.7** /10 Based on 78 responses Has the product been a good partner in doing business? **Doxy.me** **9.1** /10 Based on 11 responses **Updox** **8.7** /10 Based on 41 responses Product Direction (% positive) **Doxy.me** **7.8** /10 Based on 64 responses **Updox** **8.6** /10 Based on 75 responses **Features** ratings from reviews Telemedicine **8.6** /10 Based on 47 responses **8.7** /10 Based on 21 responses Patient Relationship Management (PRM) Not enough data **9.1** /10 Based on 32 responses HIPAA Compliant Messaging Not enough data **9.2** /10 Based on 57 responses Uncover more feature rated insights from real users to improve your shopping experience. See it for free Patient Engagement Not enough data **8.2** /10 Based on 44 responses User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 84.7% Mid-Market(51-1000 emp.) 11.2% Enterprise(\> 1000 emp.) 4.1% Small-Business(50 or fewer emp.) 84.7% Mid-Market(51-1000 emp.) 11.2% Enterprise(\> 1000 emp.) 4.1% Small-Business(50 or fewer emp.) 86.3% Mid-Market(51-1000 emp.) 7.8% Enterprise(\> 1000 emp.) 5.9% Small-Business(50 or fewer emp.) 86.3% Mid-Market(51-1000 emp.) 7.8% Enterprise(\> 1000 emp.) 5.9% **Reviewers' Industry** [![Doxy.me](https://images.g2crowd.com/uploads/product/hd_favicon/ed43a791e8c0a91fb959432f341c1fca/doxy-me.svg "Doxy.me")](https://www.g2.com/products/doxy-me/reviews) Doxy.me Mental Health Care 43.9% Hospital & Health Care 16.3% Health, Wellness and Fitness 16.3% Medical Practice 10.2% Individual & Family Services 4.1% Other 9.2% [![Updox](https://images.g2crowd.com/uploads/product/hd_favicon/86d7158c430d7566846d91fd4fe6e28f/updox.svg "Updox")](https://www.g2.com/products/updox/reviews) Updox Medical Practice 45.1% Hospital & Health Care 28.4% Health, Wellness and Fitness 13.7% Mental Health Care 5.9% Public Relations and Communications 2.0% Other 4.9% Alternatives **Doxy.me Alternatives** ![SimplePractice](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9ab67021aa0b9e905fcac281a4da1c04/simplepractice.png "SimplePractice") [ SimplePractice ](/products/simplepractice/reviews) ![Spruce Health](https://images.g2crowd.com/uploads/product/hd_favicon/93e8f434dc843131d58a3a10e481d2c5/spruce-health.svg "Spruce Health") [ Spruce Health ](/products/spruce-health/reviews) ![VSee](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_399593f8cdd49e883cfacc22fd839216/vsee.png "VSee") [ VSee ](/products/vsee/reviews) ![Klara](https://images.g2crowd.com/uploads/product/hd_favicon/a006e0e3081e1053335901ae253c280e/klara.svg "Klara") [ Klara ](/products/klara/reviews) **Updox Alternatives** ![OhMD](https://images.g2crowd.com/uploads/product/hd_favicon/d83973218c5581ff37977ce08eb76336/ohmd.svg "OhMD") [ OhMD ](/products/ohmd/reviews) ![Spruce Health](https://images.g2crowd.com/uploads/product/hd_favicon/93e8f434dc843131d58a3a10e481d2c5/spruce-health.svg "Spruce Health") [ Spruce Health ](/products/spruce-health/reviews) ![Weave](https://images.g2crowd.com/uploads/product/hd_favicon/b409b22ce786b9a3b9e9aaef1169cea0/weave-weave.svg "Weave") [ Weave ](/products/weave-weave/reviews) ![Klara](https://images.g2crowd.com/uploads/product/hd_favicon/a006e0e3081e1053335901ae253c280e/klara.svg "Klara") [ Klara ](/products/klara/reviews) ## Doxy.me vs Updox FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between Doxy.me vs Updox? Doxy.me stands out for its higher Ease of Setup and slightly higher G2 rating, while Updox is noted for its strong Quality of Support score. | | [Doxy.me](https://www.g2.com/products/doxy-me/reviews) | [Updox](https://www.g2.com/products/updox/reviews) | | --- | --- | --- | | G2 Rating (reviews) | 4.5/5 (98 reviews) | 4.4/5 (103 reviews) | | Largest Segment | Small-Business | Small-Business | | Ease of Setup score | 9.9 | 8.9 | | Quality of Support score | 8.2 | 8.9 | | Top Reviewer-Cited Strength | Ease of Use (4 all-time mentions) | — | ### How do the pricing models of Doxy.me and Updox compare? Doxy.me is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Updox. - **Doxy.me:** In recent reviews, many highlight the free version as a strong value, especially for small practices and nonprofits, with several noting cost savings and satisfaction with the available features. - **Updox:** Recent reviewers frequently cite high costs and dissatisfaction with price increases, with some mentioning unexpected contract renewals and a desire for more budget-friendly packages. - **Switching reasons:** Several reviewers mention switching to Doxy.me for its lower cost and straightforward pricing, especially when seeking a HIPAA-compliant telehealth solution without high overhead. ### What are the best alternatives to Doxy.me and Updox? OhMD, Spruce Health, and SimplePractice are the top three alternatives to Doxy.me and Updox according to G2 rankings. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Doxy.me](https://www.g2.com/products/doxy-me/reviews) | 4.5/5 (98 reviews) | Small-Business | Free version praised for value | Ease of Use (4 all-time mentions) | | [Updox](https://www.g2.com/products/updox/reviews) | 4.4/5 (103 reviews) | Small-Business | Reviewers cite high cost and price hikes | — | | [OhMD](https://www.g2.com/products/ohmd/reviews) | 4.8/5 (170 reviews) | Small-Business | — | — | | [Spruce Health](https://www.g2.com/products/spruce-health/reviews) | 4.7/5 (346 reviews) | Small-Business | — | — | | [SimplePractice](https://www.g2.com/products/simplepractice/reviews) | 4.1/5 (129 reviews) | Small-Business | — | — | ### Which Telemedicine features should I prioritize when comparing Doxy.me and Updox? Buyers comparing Doxy.me and Updox should prioritize Ease of Setup, Quality of Support, Ease of Use, Patient Portal, and Pricing Satisfaction. - **Ease of Setup:** Doxy.me scores 9.9, Updox 8.9. - **Quality of Support:** Updox scores 8.9, Doxy.me 8.2. - **Ease of Use:** Doxy.me scores 9.4, Updox 9.2; Doxy.me has 4 all-time mentions for Ease of Use. - **Patient Portal:** Both products offer Patient Portal functionality, with Updox reviewers noting its use for secure messaging and document access. - **Pricing Satisfaction:** Doxy.me is frequently praised for its free version and value, while Updox receives negative sentiment on cost and contract terms. ### What are the pros and cons of Doxy.me vs Updox? Doxy.me's headline strength is ease of use, while Updox is recognized for strong support and document management features. - **Doxy.me strengths:** Ease of Use (4 all-time mentions), easy access, efficient setup, user-friendly interface, HIPAA compliance, and cost savings with a free version. - **Doxy.me trade-offs:** Video conferencing issues (1 all-time mention), occasional connectivity problems, limited group meeting features in the free version, and some support response delays. - **Updox strengths:** Reviewers highlight robust document management, secure faxing, integration with EHRs, and strong Quality of Support (score 8.9). - **Updox trade-offs:** High cost and price hikes, contract rigidity, manual work required for integrations, and occasional technical issues or downtime. ### Is Doxy.me or Updox better for small businesses? Doxy.me is the better fit for small businesses, with a strong small-business segment and positive sentiment on ease of use and value. - **Doxy.me:** Largest segment is Small-Business; reviewers consistently praise its affordability, ease of setup, and suitability for solo practitioners and small clinics. - **Updox:** Largest segment is Small-Business; reviewers note its features but frequently mention cost concerns and contract challenges for smaller organizations. ### Which Telemedicine platform has better integrations? Reviewer sentiment does not favor either Doxy.me or Updox for integrations, with no third-party integration tools cited in recent reviews for either product. - **Doxy.me:** No reviewer-cited integrations in recent reviews. - **Updox:** No reviewer-cited integrations in recent reviews. ### How do Doxy.me and Updox compare on customer support? Quality of Support scores are within 0.7 points, with Updox rated slightly higher at 8.9 versus Doxy.me's 8.2. - **Doxy.me:** Reviewers describe support as generally responsive, with improvements noted over time, though some mention delays or lack of live support for troubleshooting. - **Updox:** Many reviewers praise Updox's support as helpful and accessible, though a minority cite challenges with contract-related support and response times during critical issues. ### Which is easier to implement, Doxy.me or Updox? Doxy.me is easier to implement, with a materially higher Ease of Setup score (9.9 vs 8.9). - **Doxy.me:** Reviewers consistently highlight fast setup, minimal learning curve, and straightforward onboarding for both clinicians and patients. - **Updox:** Reviewers note that setup is generally easy once learned, but some cite initial complexity, manual configuration, and challenges with integration workflows. ### Which product has better Patient Portal? Updox is more frequently cited for its Patient Portal functionality, with reviewers noting secure messaging and document access features. - **Doxy.me:** Patient Portal is present but not a major theme in recent reviews; no all-time mention count supplied. - **Updox:** Reviewers frequently mention the Patient Portal for secure communication, document uploads, and patient access to records, with positive sentiment on its utility. ## Doxy.me vs Updox When assessing the two solutions, reviewers found Doxy.me easier to use, set up, and administer. Reviewers also preferred doing business with Doxy.me overall. - Reviewers felt that Doxy.me meets the needs of their business better than Updox. - When comparing quality of ongoing product support, reviewers felt that Updox is the preferred option. - For feature updates and roadmaps, our reviewers preferred the direction of Updox over Doxy.me.