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Compare Doxy.me and Updox 
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At a Glance
Market Segments
Small-Business (84.5% of reviews)
Small-Business (87.1% of reviews)
Entry-Level Pricing
$0.00 1 Provider Per Month
Priced per Provider Month-to-month or Annual
Doxy.me
Star Rating
(97)4.5 out of 5
Market Segments
Small-Business (84.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 1 Provider Per Month
Browse all 4 pricing plansUpdox
Star Rating
(103)4.4 out of 5
Market Segments
Small-Business (87.1% of reviews)
Pros & Cons
Entry-Level Pricing
Priced per Provider Month-to-month or Annual
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Doxy.me excels in Ease of Setup with a score of 9.9, making it particularly user-friendly for new practices. In contrast, Updox has a lower score of 8.9 in this area, indicating a more complex setup process.
- Reviewers mention that Doxy.me offers superior Patient Case Management with a score of 9.5, highlighting its robust features for managing patient interactions. Updox, while still effective, does not match this level of functionality.
- G2 users indicate that Doxy.me shines in Secure Communications, scoring 9.4, which is crucial for maintaining patient confidentiality. Updox, while also compliant, has a slightly lower score of 9.0, suggesting it may not be as strong in this area.
- Users on G2 report that Updox has a better EHR Integration score of 8.7 compared to Doxy.me's 7.4, making it a more suitable choice for practices that rely heavily on electronic health records.
- Reviewers mention that Doxy.me's Quality of Support is rated at 8.2, which is lower than Updox's 8.9. This suggests that users may find more reliable assistance with Updox when issues arise.
- Users say that Doxy.me's Patient Communications features are highly rated at 9.2, providing effective tools for engaging with patients. Updox, while still effective, scores slightly lower, indicating that Doxy.me may offer a more comprehensive communication suite.
Pricing
Entry-Level Pricing
Doxy.me
Free
$0.00
1 Provider Per Month
We believe that everyone should have access to telemedicine and cost should not stand in the way of delivering equitable virtual care.
- Unlimited call minutes
- Meets HIPAA requirements
- Free BAA agreement
Updox
Patient Experience
Priced per Provider
Month-to-month or Annual
On average, for every 100 appointments on a healthcare schedule 7 will not show. Updox Patient Experience allows you to decrease patient no-shows, deliver targeted messages and alleviate the back-and-forth phone calls or need for paper documents before and after visits.
- Secure Texting
- SMS Texting
- Automated Appointment Reminders
Free Trial
Doxy.me
Free Trial is available
Updox
No trial information availableRatings
Meets Requirements
9.1
62
9.0
78
Ease of Use
9.4
68
9.2
79
Ease of Setup
9.9
15
8.9
39
Ease of Admin
9.5
11
9.3
41
Quality of Support
8.2
53
8.9
77
Has the product been a good partner in doing business?
9.1
11
8.9
40
Product Direction (% positive)
7.8
63
8.7
74
Features by Category
Information Flow
Not enough data
9.5
28
Not enough data
9.1
27
Not enough data
9.6
27
Patient Experience
Not enough data
8.8
24
Not enough data
8.4
24
Not enough data
9.4
29
Not enough data
9.0
27
Platform
Not enough data
9.3
48
Not enough data
9.3
44
Not enough data
9.1
40
Not enough data
9.1
46
Not enough data
9.4
46
Not enough data
9.3
44
Not enough data
9.2
38
Not enough data
9.1
45
Patient-Centered Functions
Not enough data
8.0
27
Not enough data
7.7
27
Not enough data
8.4
28
|
Verified
Not enough data
9.2
33
|
Verified
Not enough data
7.6
24
Operations
Not enough data
8.8
38
|
Verified
Not enough data
8.7
34
|
Verified
Not enough data
8.6
33
|
Verified
Not enough data
7.6
26
|
Verified
Not enough data
8.0
25
|
Verified
Not enough data
8.6
34
|
Verified
Not enough data
8.0
24
Generative AI
Not enough data
7.2
9
Technology
9.2
45
8.6
19
Feature Not Available
8.0
15
7.6
18
8.7
17
Administration
8.7
21
8.2
15
9.0
34
8.3
16
6.2
15
8.3
18
Compliance
9.7
46
9.5
21
9.6
39
9.6
19
Categories
Categories
Shared Categories
Doxy.me and Updox are categorized as Telemedicine
Unique Categories
Doxy.me has no unique categories
Updox is categorized as Patient Engagement, HIPAA Compliant Messaging, and Patient Relationship Management (PRM)
Reviews
Reviewers' Company Size
Doxy.me
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Updox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Mental Health Care
44.3%
Hospital & Health Care
16.5%
Health, Wellness and Fitness
16.5%
Medical Practice
10.3%
Individual & Family Services
4.1%
Other
8.2%
Medical Practice
45.5%
Hospital & Health Care
28.7%
Health, Wellness and Fitness
12.9%
Mental Health Care
5.9%
Public Relations and Communications
2.0%
Other
5.0%
Discussions
Screen Sharing
1 Comment
GJ
Thanks for your question. Screen sharing is available in the Professional-level subscription. Read more
What is Doxy me used for?
1 Comment
KU
free (or very inexpensive paid solution) for teleheath visits - easy to set up and BAA available for HIPAA complianceRead more
How do you use Doxy as a patient?
1 Comment
KU
As a patient, your provider will email or text you a unique web link (no credentials needed to log in), it takes you to their virtual waiting room, you...Read more
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