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Compare OhMD and Updox 
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At a Glance
Market Segments
Small-Business (53.8% of reviews)
Small-Business (87.1% of reviews)
Entry-Level Pricing
Starting at $300.00 Per Month
Priced per Provider Month-to-month or Annual
OhMD
Star Rating
(170)4.8 out of 5
Market Segments
Small-Business (53.8% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $300.00 Per Month
Browse all 2 pricing plansUpdox
Star Rating
(103)4.4 out of 5
Market Segments
Small-Business (87.1% of reviews)
Pros & Cons
Entry-Level Pricing
Priced per Provider Month-to-month or Annual
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that OhMD excels in "Quality of Support" with a score of 9.8, while Updox falls behind at 8.9, indicating that users find OhMD's customer service to be more responsive and helpful.
- Users report that OhMD's "Patient Communications" feature is highly rated at 9.9, providing seamless interaction between patients and providers, whereas Updox's similar feature scores lower at 9.2, suggesting a less effective communication experience.
- Reviewers mention that OhMD offers superior "Ease of Setup" with a score of 9.6, making it easier for practices to implement, compared to Updox's score of 8.9, which indicates a more complex setup process.
- G2 users highlight OhMD's "Patient Feedback Management" feature, scoring 9.4, as a strong point, while Updox's score of 7.7 suggests that its feedback management capabilities may not be as robust or user-friendly.
- Users on G2 appreciate OhMD's "Workflow Management" feature, scoring 9.6, which enhances operational efficiency, while Updox's score of 8.8 indicates that its workflow tools may not be as effective in streamlining processes.
- Reviewers mention that OhMD's "HIPAA Compliance" is rated a perfect 10.0, ensuring top-notch security for patient data, while Updox's score of 9.5, although still strong, suggests there may be slight concerns regarding compliance features.
Pricing
Entry-Level Pricing
OhMD
Communicate
Starting at $300.00
Per Month
Turn endless phone calls into simple, secure digital conversations managed from a single inbox. Two-way texting, call deflection, video visits, web chat, voicemail transcription, and broadcast messaging free staff from phones and make communication effortless.
- Two-way SMS & Secure Texting
- Text-enabled Landline
- Unified Inbox for All Communications
Updox
Patient Experience
Priced per Provider
Month-to-month or Annual
On average, for every 100 appointments on a healthcare schedule 7 will not show. Updox Patient Experience allows you to decrease patient no-shows, deliver targeted messages and alleviate the back-and-forth phone calls or need for paper documents before and after visits.
- Secure Texting
- SMS Texting
- Automated Appointment Reminders
Free Trial
OhMD
No trial information availableUpdox
No trial information availableRatings
Meets Requirements
9.5
139
9.0
78
Ease of Use
9.5
139
9.2
79
Ease of Setup
9.6
64
8.9
39
Ease of Admin
9.2
53
9.3
41
Quality of Support
9.8
126
8.9
77
Has the product been a good partner in doing business?
9.6
52
8.9
40
Product Direction (% positive)
9.5
131
8.7
74
Features by Category
Information Flow
9.7
54
9.5
28
9.1
47
9.1
27
9.2
45
9.6
27
Patient Experience
8.8
42
8.8
24
9.2
50
8.4
24
9.8
54
9.4
29
9.7
51
9.0
27
Platform
9.8
102
9.3
48
9.8
104
9.3
44
Feature Not Available
9.1
40
9.8
99
9.1
46
9.8
103
9.4
46
9.7
98
9.3
44
Feature Not Available
9.2
38
9.7
94
9.1
45
Patient Convenience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Patient-Centered Functions
9.4
62
8.0
27
9.3
61
7.7
27
9.3
58
8.4
28
|
Verified
9.9
85
9.2
33
|
Verified
8.8
52
7.6
24
Operations
9.6
74
8.8
38
|
Verified
9.4
57
8.7
34
|
Verified
9.2
66
8.6
33
|
Verified
9.1
61
7.6
26
|
Verified
9.3
61
8.0
25
|
Verified
9.2
65
8.6
34
|
Verified
9.2
48
8.0
24
Generative AI
7.3
17
7.2
9
Technology
9.7
37
8.6
19
9.8
30
8.0
15
9.6
30
8.7
17
Administration
9.7
32
8.2
15
9.9
32
8.3
16
9.0
10
8.3
18
Compliance
10.0
38
9.5
21
10.0
36
9.6
19
Categories
Categories
Shared Categories
OhMD and Updox are categorized as Patient Engagement, HIPAA Compliant Messaging, Telemedicine, and Patient Relationship Management (PRM)
Unique Categories
OhMD is categorized as Patient Intake and Patient Scheduling
Updox has no unique categories
Reviews
Reviewers' Company Size
OhMD
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Updox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Medical Practice
39.1%
Hospital & Health Care
32.0%
Health, Wellness and Fitness
8.9%
Mental Health Care
6.5%
Individual & Family Services
5.3%
Other
8.3%
Medical Practice
45.5%
Hospital & Health Care
28.7%
Health, Wellness and Fitness
12.9%
Mental Health Care
5.9%
Public Relations and Communications
2.0%
Other
5.0%
Discussions
OhMD has no discussions with answers
What is Updox used for?
5 Comments
JR
Telemedicine platform, sending and receiving faxes electronically, bulk communication with patients through text and/or email.Read more
When when we get a custom link for each provider.
1 Comment
KM
Custom login for each provider. Username and Password.Read more
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