Top 10 TruRating Alternatives & Competitors

Top 10 Alternatives to TruRating Recently Reviewed By G2 Community

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HubSpot Service Hub
By HubSpot
4.4/5
(2,909)
Product Description
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup.
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Reviewers say compared to TruRating, HubSpot Service Hub is:
Slower to reach roi
Categories in common with TruRating:
Enterprise Feedback Management

UserTesting
By UserTesting
4.4/5
(788)
Product Description
UserTesting is an AI-enhanced human insight platform that helps organizations collect fast, actionable feedback from real users—empowering teams to validate decisions, co-innovate at scale, and deliver better products, services, and customer experiences. Trusted by leading enterprises to reduce risk, accelerate innovation, and exceed customer expectations.
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Reviewers say compared to TruRating, UserTesting is:
Slower to reach roi
Easier to set up
Categories in common with TruRating:
Enterprise Feedback Management

LiveAgent
By QualityUnit
4.5/5
(1,536)
Product Description
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
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Reviewers say compared to TruRating, LiveAgent is:
Slower to reach roi
Easier to set up
Categories in common with TruRating:
Enterprise Feedback Management
Feedback Analytics

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Triple Whale
By Triple Whale
4.5/5
(481)
Product Description
Triple Whale is the agent-powered intelligence platform built for faster, more confident decisions across your entire brand. Powered by AI agents that sit on top of a fully-managed data warehouse, proprietary identity resolution technology that uncovers rich customer behaviors other platforms miss, and powerful tools for customer acquisition, conversion, and retention, Triple Whale turns complex data into clear guidance for profitable growth. More than 30,000 innovative brands like True Classic, OUAI, and OLIPOP trust Triple Whale to scale more efficiently.
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Reviewers say compared to TruRating, Triple Whale is:
Slower to reach roi
Easier to set up
Categories in common with TruRating:
Retail Analytics
Retail Intelligence

Kapture CX
By Kapture CX
4.5/5
(355)
Product Description
Kapture is a business automation platform that helps organisations manage sales, operations and customer service through a simple interface.
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Reviewers say compared to TruRating, Kapture CX is:
Slower to reach roi
Easier to set up
Categories in common with TruRating:
Enterprise Feedback Management
Feedback Analytics

SurveyMonkey
By SurveyMonkey
4.4/5
(23,519)
Product Description
SurveyMonkey is a leading survey and feedback management solution, trusted by millions of users across more than 300,000 organizations around the world. SurveyMonkey and its AI-powered tools empower organizations of all sizes to deliver world-class experiences for their employees, customers, and stakeholders.
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Reviewers say compared to TruRating, SurveyMonkey is:
Slower to reach roi
Easier to set up
Categories in common with TruRating:
Feedback Analytics

Agentforce Service (formerly Salesforce Service Cloud)
By Salesforce
4.4/5
(7,316)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to TruRating, Agentforce Service (formerly Salesforce Service Cloud) is:
Slower to reach roi
Categories in common with TruRating:
Enterprise Feedback Management

Dialpad Connect
By Dialpad
4.4/5
(4,150)
Product Description
Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.
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Reviewers say compared to TruRating, Dialpad Connect is:
Slower to reach roi
Easier to set up
Categories in common with TruRating:
Feedback Analytics

Birdeye
By Birdeye
4.7/5
(4,045)
Product Description
Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specifically for the complexity of multi-location organizations, Birdeye empowers brands to enhance their online reputation, engage customers across social, search, and web, and gain real-time insights into consumer behavior and competitor activity. The result: more leads and foot traffic, reduced costs, and accelerated revenue growth. At the core of Birdeye is its Agentic Platform, which powers a growing suite of specialized AI agents designed to function like always-on teammates. These agents manage reviews, engage leads, respond to customers, streamline social media, run surveys, maintain listings, send reminders, provide insights, and coordinate across locations. By collaborating seamlessly, they form a scalable digital workforce—always learning, always on-brand, and always driving outcomes. Birdeye stands apart with its agentic AI platform that brands can customize using Birdeye’s unique outcome-framework. Businesses can configure agents with specific triggers that deliver measurable tasks and results for each location, while maintaining the authentic voice of the brand across every interaction. With location-aware AI and a fully integrated platform that brings together reputation, messaging, social, surveys, listings, insights, and more, Birdeye eliminates the need for fragmented point solutions. For multi-location and franchise brands in industries such as healthcare, retail, financial services, real estate, restaurants, and beyond, Birdeye delivers scalability without sacrificing precision. By uniting automation with actionable insights, Birdeye enables organizations to boost visibility, increase customer engagement, and grow revenue—faster and more efficiently. With Birdeye, businesses don’t just adopt AI—they gain an agentic workforce dedicated to delivering real business outcomes. Birdeye: Always On. Always On-Brand. Always Driving Outcomes.
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Reviewers say compared to TruRating, Birdeye is:
Slower to reach roi
Easier to set up
Easier to admin
Categories in common with TruRating:
Feedback Analytics