--- title: The Receptionist Reviews meta_title: 'The Receptionist Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 432 reviews by the users' company size, role or industry to find out how The Receptionist works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 432 scale: '5' date_modified: '2026-08-07' parent_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software --- # The Receptionist Reviews **Vendor:** Sign In Solutions **Category:** [Visitor Management Software](https://www.g2.com/categories/visitor-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 432 ## About The Receptionist The Receptionist for iPad, now Sign In App, helps protect your time when you're in the office. Our system handles tasks like guest check-in and notifications, visitor information storage, and badge printing so you can focus on making more meaningful connections with your visitors. With Sign In App, you can create unique, customizable, button-based visitor workflows to match your visitor types and business policies. The system also includes message forwarding, the capture and storage of visitor logs, drag-and-drop badge creation and printing, photo and signature capture, NDA and legal agreement sign-offs, compliance verification, and emergency evacuation notifications that can alert everyone checked into your office of an important event. Our contactless check-in features allow you to check in visitors, have them answer questions, and sign agreements from their mobile devices without having to touch an iPad. Thousands of companies and millions of visitors worldwide rely on our cloud-based visitor check-in solution to help harmonize their visitor and delivery traffic and turn every visit into an advantage. ## The Receptionist Pros & Cons **What users like:** - Users love the **easy setup** of The Receptionist, noting quick installation and helpful support instructions. (13 reviews) - Users appreciate the **user-friendly interface** of The Receptionist, making setup and onboarding hassle-free for all. (11 reviews) - Users praise the **exceptional customer support** provided by The Receptionist, enhancing their onboarding and overall experience. (7 reviews) - Users love the **intuitive interface** of The Receptionist, reporting ease of setup and great user experience. (6 reviews) - Users find the **helpfulness of the customer support** and the ease of setup particularly beneficial for their practice. (5 reviews) - Users praise the **implementation ease** of The Receptionist, finding setup straightforward and quick for daily use. (5 reviews) - Quick Setup (5 reviews) - Simple (5 reviews) - Users value the **convenience** of The Receptionist, with easy check-in and automation enhancing client experience. (3 reviews) - Business Efficiency (2 reviews) **What users dislike:** - Users express a desire for more **customization options** to improve the overall look and functionality of The Receptionist. (4 reviews) - Users find the **lack of customization** limiting, wishing for improved flexibility in design and functionality. (3 reviews) - Users criticize the **limited features** of The Receptionist, expressing frustration with connectivity issues and restrictions on options. (2 reviews) - Users find the **location issues** of The Receptionist problematic, affecting visitor awareness and iPad account management. (2 reviews) - Users face **access issues** requiring daily adjustments for device connectivity in The Receptionist app. (1 reviews) - Users face **check-in issues** due to visitor confusion about the process, suggesting the need for better instructions. (1 reviews) - Users find the **difficult learning curve** challenging, requiring video tutorials to effectively set up The Receptionist. (1 reviews) - Users find the product **expensive** given its limitations and lack of advanced features for the price point. (1 reviews) - Users are frustrated by the **insufficient information** available, lacking features for visitor screening and data retention. (1 reviews) - Limited Functionality (1 reviews) ## The Receptionist Reviews ### 1. The team loves it! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2021 **What do you like best about The Receptionist?** The weight lifts off our team's shoulders. **What do you dislike about The Receptionist?** I can't complain about anything thus far! **Recommendations to others considering The Receptionist:** Get it! It is a huge life saver. **What problems is The Receptionist solving and how is that benefiting you?** It frees up our admin assistance to focus on other duties. It makes our check-in log digital. It provides enhanced security and safety functions. ### 2. Great Addition to ANY Office! **Rating:** 5.0/5.0 stars **Reviewed by:** Caitlin H. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2020 **What do you like best about The Receptionist?** We've had The Receptionist for a month now and LOVE it! It took a few minutes to set up and one email to get all of our questions answered. There are so many customizable options. And best of all, we did not even have to explain to our clients how to use it. We just sat it out front to see how they would react. They started using it day 1 with no complaints! **What do you dislike about The Receptionist?** Nothing! It is a very user-friendly system. And the support staff available to you is amazing and quick to respond. **What problems is The Receptionist solving and how is that benefiting you?** No more stopping in the middle of tasks to greet individuals and tracking their advisor down. It does it all! Plus, with everything going on in the world now with COVID 19, we are able to safely social distance and get the job done! ### 3. excellent service, great product! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2021 **What do you like best about The Receptionist?** support for the product was excellent, highly recommend **What do you dislike about The Receptionist?** I didn't like that each button could only do 1 task, or that we had to program via a 3rd party app. **What problems is The Receptionist solving and how is that benefiting you?** Full check in policy. The touchless check in and badge printing is really nice. ### 4. Excellent Product & Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan T. | Warehouse Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2021 **What do you like best about The Receptionist?** It makes Checking in Drivers & Visitors straightforward and efficient. The program is very easy to use and has helped our office staff immensely. **What do you dislike about The Receptionist?** Have yet to encounter a problem that Customer Service couldn't help fix. **What problems is The Receptionist solving and how is that benefiting you?** Eliminating paper and time. The system is very user friendly. ### 5. The Receptionist, a great option for visitor management **Rating:** 5.0/5.0 stars **Reviewed by:** Chris W. | Executive Director of Technology and Information Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2020 **What do you like best about The Receptionist?** Ease of use. From an Administrator viewpoint, the setup and configuration could not be more intuitive and straight forward. That same experience is carried over to the local site administrator and finally down to the end-user. A simple Google search for any questions or set up items and there is usually a training video that will walk you through it step-by-step. **What do you dislike about The Receptionist?** No dislikes, for visitor management it has been everything we have needed. **Recommendations to others considering The Receptionist:** If you are looking for a visitor management solution, look no further! **What problems is The Receptionist solving and how is that benefiting you?** Replaced our legacy paper sign-in sheets that often left visitor information exposed or unnecessarily available for view ### 6. works well, easy to get up and running **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2021 **What do you like best about The Receptionist?** Great support and staff and easy to get set up. **What do you dislike about The Receptionist?** No access to power on the iPad so if it is powered down it would be nice to be able to access the power without having to remove the case, maybe a small hole for a paper clip? **What problems is The Receptionist solving and how is that benefiting you?** Guest login and tracking ### 7. Help clients with ease! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2021 **What do you like best about The Receptionist?** Quick check-in without staff being heldup. **What do you dislike about The Receptionist?** Not enough buttons for what we need. We would be able to utilize more. **What problems is The Receptionist solving and how is that benefiting you?** We do not have to clog our receptionist desk for check in's. Checking people out and rescheduling is now the main priority for our receptionists, while our clients are served efficiently getting roomed. ### 8. The Receptionist: A good easy to use solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2020 **What do you like best about The Receptionist?** The solution is fairly intuitive and the configuration is simple. They have added additional integrations since implementation as well which extends the functionality further. **What do you dislike about The Receptionist?** Some features are lacking or incomplete for certain use cases. For example, the contactless check-in feature still has a check-in button on the home screen that can't be disabled. **Recommendations to others considering The Receptionist:** Think about the footprint of where you'll be using the solution. The app is a battery hog so plan for being able to have the iPad always plugged in. **What problems is The Receptionist solving and how is that benefiting you?** Beyond the normal benefits of checking in visitors and notifying employees without the need for our human receptionist to track down employees, we are currently utilizing the app to manage occupancy capacity in our facilities during the pandemic. ### 9. Outstanding system. Meets all of our needs and then some. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wine and Spirits | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about The Receptionist?** The ability to check people in without using old, traditional ways. The ability to generate spreadhseets to track event attendee's and to have an electronic log of all visitors. **What do you dislike about The Receptionist?** I haven't found anyting I don't like about The Receptionist. **What problems is The Receptionist solving and how is that benefiting you?** Contactless check-in's is one problem we solved. Having an electronic log of all guests. ### 10. Great customer service, Easy interface, Easy setup **Rating:** 5.0/5.0 stars **Reviewed by:** Joana T. | IT Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2021 **What do you like best about The Receptionist?** The setup was easy. The interface is great. So many options to configure. **What do you dislike about The Receptionist?** Wish there was more colors maybe on the interface **What problems is The Receptionist solving and how is that benefiting you?** Guest checkin system ### 11. Best office assistant EVER **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle M. | Owner/Clinical Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about The Receptionist?** The Receptionist is a user-friendly tool for any office that does not have human administrative support. **What do you dislike about The Receptionist?** I cannot find anything about this tool that I do not like. **What problems is The Receptionist solving and how is that benefiting you?** The Receptionist allows clients to check-in without disrupting the routine of my administrative staff. It's one less thing they have to deal with daily ### 12. Great product with even better support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2021 **What do you like best about The Receptionist?** Support actually calls you back promptly **What do you dislike about The Receptionist?** Wish it had more programming options for the agreements. **Recommendations to others considering The Receptionist:** Use active directory **What problems is The Receptionist solving and how is that benefiting you?** Paper trail eliminated ### 13. Wonderful Tool for Reception Area! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Glass, Ceramics & Concrete | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2021 **What do you like best about The Receptionist?** The Receptionist is so easy to setup. Downloading the app and adding your contacts couldn't have been easier! The badges make our lives so much easier when we know who is on premises and who isn't. With a company as large as ours, you need extra help to know who's here. It's also helped cut down our paper costs with visitors electronically signing forms before entering into the building. **What do you dislike about The Receptionist?** There is nothing I dislike about this app so far. We've had rave reviews on the app and the badge maker we use along with it. It helps distinguish between visitors, contractors, and actual employees. **What problems is The Receptionist solving and how is that benefiting you?** We have honestly solved the problem of employees not knowing they have visitors. They get the notifications STRAIGHT to their phones with no issues. They can respond in real time. ### 14. Easiest way for the visitors to check in and check out **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Packaging and Containers | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2021 **What do you like best about The Receptionist?** The feature to add documents that need to be signed **What do you dislike about The Receptionist?** Everything works perfectly and the harware has the best quality. **Recommendations to others considering The Receptionist:** The Receptionist will help you to facilitate the Visitors Process in your organization and to meet safety and regulatory requirements at the same time. **What problems is The Receptionist solving and how is that benefiting you?** We solved the way the badges are provided to the visitors and keeping track of who is inside the facilities. ### 15. Perfect front desk solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2021 **What do you like best about The Receptionist?** I love that it is so customizable. We can edit to cater to different client or contractor arrivals and to notify with a range of details. **What do you dislike about The Receptionist?** The only thing I dislike is how many times my account manager reaches out to me. The emails feel timed and are sent too often. **Recommendations to others considering The Receptionist:** If you don't have an on-staff receptionist but need a solution for arriving guests, this is for you! **What problems is The Receptionist solving and how is that benefiting you?** We do not have the need for a full-time receptionist, so having an electronic solution is perfect for our company's needs. ### 16. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsay D. | Assistant Finance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2021 **What do you like best about The Receptionist?** That I can edit the interface from our office that is offsite. **What do you dislike about The Receptionist?** Nothing so far but it has only been less than a month. **What problems is The Receptionist solving and how is that benefiting you?** Our last service ceased operation and this was a quick and efficient replacement. ### 17. Purchased this program for a second time. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2021 **What do you like best about The Receptionist?** Easy to use and collect data. Dependable and quick online assistance when I have questions. **What do you dislike about The Receptionist?** No phone app. I would like it to be easier to get the emergency roll call list for visitors. **What problems is The Receptionist solving and how is that benefiting you?** No issues, very easy to use and team members love the ability to talk with their guests. ### 18. Excellent Product **Rating:** 4.0/5.0 stars **Reviewed by:** Duke M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2020 **What do you like best about The Receptionist?** This product is one of the easiest platforms I have ever come across when it came to set up and customization. When I have had to reach out for questions the service and professionalism have been stellar. **What do you dislike about The Receptionist?** We have to reset it just about every other day as it gets stuck and does not complete check ins. While this is a simple matter that takes us about 2 minutes in the morning, it is a concern. **Recommendations to others considering The Receptionist:** Definitely a worthwhile system. We implemented based on assumed users that would need visits, we are slowly increasing that count in order to keep costs down. **What problems is The Receptionist solving and how is that benefiting you?** Due to the pandemic we worked to move to an automated system to help the health and safety of our teammates as well as persons visiting our HQ. This has proven to be an ideal method, we have activated the contactless check in as an option and set up a delivery alert system with it. ### 19. Was very easy to set up and very handy when you have visitors on hand **Rating:** 4.5/5.0 stars **Reviewed by:** Dawn P. | Site Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2021 **What do you like best about The Receptionist?** Visibilty to seeing who is onsite and user friendly and shows the site rules. **What do you dislike about The Receptionist?** I dont like that it asks for an email address for the vistior. **What problems is The Receptionist solving and how is that benefiting you?** We have more visabilty to who has checked in and its prints a badge for them. ### 20. Fits Our Needs for a Virtual Log Book **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony T. | Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2020 **What do you like best about The Receptionist?** I like how easy it is to configure on the management side. Our HR staff has been able to take the wheel and customize it exactly to their needs. **What do you dislike about The Receptionist?** I would add additional API support for more systems to fully integrate it into our existing enterprise solutions. **Recommendations to others considering The Receptionist:** Consider your current needs and weigh that against what you might need within the year to determine which tier to subscribe. **What problems is The Receptionist solving and how is that benefiting you?** Our previous method of logging visitors and vendors was manually with a paper log book. It was not a very sophisticated method and it had a host of inconveniences that took time to work through. The Receptionist has made the recordkeeping at the front desk and delivery desk much easier to manage, increasing our efficiency. ### 21. Great App for Visitor Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2021 **What do you like best about The Receptionist?** Easy to use UI and ease of use for visitors **What do you dislike about The Receptionist?** It needs a bit more customization in the app for a custom experience. **What problems is The Receptionist solving and how is that benefiting you?** We are managing visitors that come into the business. ### 22. Perfect Kiosk **Rating:** 4.5/5.0 stars **Reviewed by:** Liss S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2020 **What do you like best about The Receptionist?** It shows the exact time you alert a client that it is their turn, it's very user friendly. **What do you dislike about The Receptionist?** You can only send one alert. We end up having to call clients who aren't paying attention quite often. **What problems is The Receptionist solving and how is that benefiting you?** We're a very busy office with over 100 clients checking in per day. The Receptionist keeps everything in order and records by date who is checking in. It's more user friendly and budget friendly than any other similar program we've used. ### 23. Easy and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Defense & Space | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2021 **What do you like best about The Receptionist?** So far the receptionist has been much easier to use when needing to make changes. **What do you dislike about The Receptionist?** The downside is the ability to print color and quality badges. **What problems is The Receptionist solving and how is that benefiting you?** We have eliminated our need to have hard copy sign-ins by using the touchless entry feature. ### 24. XPO Logistics review of the Receptionist. **Rating:** 5.0/5.0 stars **Reviewed by:** Kerry E. | IT System Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2021 **What do you like best about The Receptionist?** Easy check in for visitors-email and chat notification is awesome. **What do you dislike about The Receptionist?** Slow response time requiring a restart of the program sometimes. **Recommendations to others considering The Receptionist:** Great tool. Very good use of iPad and cloud technology. **What problems is The Receptionist solving and how is that benefiting you?** Less time checking visitors in. This frees security for other work. ### 25. Great Guest Login Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2021 **What do you like best about The Receptionist?** The options of being able to customize everything to our own specific business needs and requirements. Such as Buttons a guest will use to check in, all the way to the different forms that can be assigned to specific customers. **What do you dislike about The Receptionist?** I really haven't found anything that we dislike about the software just yet. **What problems is The Receptionist solving and how is that benefiting you?** Contactless Check-In, visitor check-in without the need for a receptionist. ### 26. Product fits our needs to a tee!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2021 **What do you like best about The Receptionist?** The simplicity of the UI, the features that are offered and the STELLAR customer support. **What do you dislike about The Receptionist?** Pricing. Just being honest. The monthly cost is very high for just 1-2 visitors per day. But I do like the 30 day opt-out. **What problems is The Receptionist solving and how is that benefiting you?** We have a large office and knowing that someone is at the lobby is essential. ### 27. Great, Easy Product **Rating:** 5.0/5.0 stars **Reviewed by:** Keegan G. | Quality Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2021 **What do you like best about The Receptionist?** Very user friendly both in the app and on the website. **What do you dislike about The Receptionist?** So far, there hasn't been anything I found that i dislike about the Receptionist. **What problems is The Receptionist solving and how is that benefiting you?** We needed to have a secure and streamline way to have guests sign in before entering our building. ### 28. Love the Receptionist! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2020 **What do you like best about The Receptionist?** Not having to hire an additional employee to sit in the reception lobby. This is a far less expensive option and they never call in sick! **What do you dislike about The Receptionist?** I wish it were compatible with our Ring Central messaging system, in addition to Slack (which we don't have). **Recommendations to others considering The Receptionist:** Test run for a few weeks with just staff, to figure out exactly what your needs/wants are, before going live. **What problems is The Receptionist solving and how is that benefiting you?** Approximately 98% of our visitors, are being directed to the appropriate department, therefore, nobody's time is being wasted. Since we require them to enter their name, it's nice to address them when we come to the front, by their name. It's a more welcoming experience for our visitors. ### 29. The Receptionist is Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Beverly M. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2020 **What do you like best about The Receptionist?** The Receptionist is easy to use and easy to make changes to. The notification function is a great function and allows for a back-up person to receive notifications on your behalf in case you're out of the office or running late for a meeting. **What do you dislike about The Receptionist?** So far there is nothing I dislike about the Receptionist. I hope this continues. **What problems is The Receptionist solving and how is that benefiting you?** Using the Receptionist has eliminated wasted time tracking down associates when someone is here to see them. It also ensures that packages get to the right person. Making changes to the software is really easy. I'm so glad I chose this product for our Indianapolis Office. ### 30. Robust Check In Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2021 **What do you like best about The Receptionist?** The flexibility of workflows for check-ins. We liked how the Receptionist was able to address most of our nuanced check-in processes. **What do you dislike about The Receptionist?** Not being able to have multiple employee buttons. It would be beneficial to have multiple buttons to select names from, like the employee button. **What problems is The Receptionist solving and how is that benefiting you?** Managing check-in with new COVID-19 health and safety protocols. ### 31. Great digital receptionist software **Rating:** 4.0/5.0 stars **Reviewed by:** Robret S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2020 **What do you like best about The Receptionist?** The app is easy to use and provides flexibility in setting up components for your organization. I like that as an organization, managers can verify staff and provide guidance on how many staff are in the office at a time. I like that if there are issues, like someone has been exposed to COVID; we can identify who was in the office. **What do you dislike about The Receptionist?** There are some limitations in customization and the process to add users can be simplified. **Recommendations to others considering The Receptionist:** If you are looking for a product that provides sound digital receptionist services and good support; this the application and software for you. **What problems is The Receptionist solving and how is that benefiting you?** Reducing contact with visitors; able to check and verify staff and visitors don't have temperatures BEFORE full entry into the office. Ability to verify who was in the office and when they were in the office. ### 32. Great Product & Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2021 **What do you like best about The Receptionist?** Easy of setup, ability to handle multiple process/use cases (staff, visitors, volunteers etc.) and ease of use. Supported by excellent customer/implementation support services -Thanks Kayleigh!) **What do you dislike about The Receptionist?** None. Compared a few options and this solution met our functional & technical requirements the best. **What problems is The Receptionist solving and how is that benefiting you?** Automated & Assisted check in - enabled with COVID protocols ### 33. Great initial experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2021 **What do you like best about The Receptionist?** The ease of use. Our company can collect more information in one place **What do you dislike about The Receptionist?** I wish it were a bit easier for pre-registering guests. **What problems is The Receptionist solving and how is that benefiting you?** We are more aware of who is in the building, from repair people to interviews. I like the online log. ### 34. Great Receptionist **Rating:** 5.0/5.0 stars **Reviewed by:** Alayna J. | Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2021 **What do you like best about The Receptionist?** The receptionist is great! With so many changes our company made due to COVID, this allowed for self-service for our customers and visitors. **What do you dislike about The Receptionist?** There isn't anything I dislike about the receptionist. **What problems is The Receptionist solving and how is that benefiting you?** We are able to follow CDC guidelines and create a safe environment by using the receptionist. ### 35. Incredible solution for virtual reception problems! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2021 **What do you like best about The Receptionist?** Easy to set up, agile, and the best support!!! **What do you dislike about The Receptionist?** I would like them to make their own hardware like Joan, for example, so I don't have to worry about updates and upgrades. **What problems is The Receptionist solving and how is that benefiting you?** We used to have a receptionist, we no longer use her services, but now there are people knocking on our door, this solved in a second our problems of having to see who was at the door! ### 36. The Receptionist Review **Rating:** 4.5/5.0 stars **Reviewed by:** Chattar Singh R. | Govt. Servant, Enterprise (> 1000 emp.) **Reviewed Date:** July 06, 2020 ### 37. Great addition to any office! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2021 **What do you like best about The Receptionist?** The Receptionist is so easy to set up. I had very few issues setting up the program on our iPad, and it is very user-friendly so it was very easy for our employees to transition. **What do you dislike about The Receptionist?** I do not like how contactless check-in covers the screen and lingers for an extended time. I prefer our company logo background to remain prominent. I wish it were a bit easier to adjust the sleep cycle, I set it once during set up and have found it difficult to adjust as needed. **What problems is The Receptionist solving and how is that benefiting you?** At our old office, we did not require daily sign-in. Due to COVID-19, tracking office traffic for contact tracing is more important than ever. It is great to have a log of all employees and visitors in case of emergency evacuation or illnesses. ### 38. The Receptionist has been a great tool for our employees and company **Rating:** 5.0/5.0 stars **Reviewed by:** Brad B. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2020 **What do you like best about The Receptionist?** No more paper logs and hand written badges, how simple it was to get set up and running. Simple to use for our visitors. **What do you dislike about The Receptionist?** In 3 months of usage, there is nothing I dislike at this time. **Recommendations to others considering The Receptionist:** Out of the services I have reviewed during our search, The Receptionist was the easiest to get started, I could purchase my own equipment, and the support during setup was outstanding. **What problems is The Receptionist solving and how is that benefiting you?** The receptionist has replaced our paper log sheets for visitors. The badges offer great detail about the visitor, and the agreements being signed and downloadable have made visitor auditing simple. ### 39. Visitor Management System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2020 **What do you like best about The Receptionist?** Company is so attentive to our needs. Helped us set up our new system, offered tech support as making sure the smallest detail wasn't missed. **What do you dislike about The Receptionist?** The only thing is having to use a different system if we want to be notified to a desk phone instead of a cell **Recommendations to others considering The Receptionist:** Sometimes going with the local company may not be the best option. We are located in Pennsylvania and while we were concerned with the different time zone and their location it turned out not to be a problem. Their staff from the sales representative to the tech support people are reachable, knowledgeable, and friendly. **What problems is The Receptionist solving and how is that benefiting you?** Monitoring people moving through our location has been a problem With the visitor system we can have them check in which notifies our staff when someone is there to see them as well as wearing badges to identify them. ### 40. Great Employee/Visitor Management System **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberlie P. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2020 **What do you like best about The Receptionist?** For easy to set-up, customer service was great and everyone has adapted well using The Receptionist. I like that our employees can use their phone to check in/out without interacting with the kiosk. **What do you dislike about The Receptionist?** On the phone, its difficult to read the questions (we have a COVID-19 questionnaire) as the top part of the question is not viewable...cut off. **What problems is The Receptionist solving and how is that benefiting you?** Better way to contact trace if necessary, knowing when employees enter/exit the building, make us look more professional and better prepping for visitors. ### 41. Absolutely Outstanding Product **Rating:** 5.0/5.0 stars **Reviewed by:** Jake L. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2020 **What do you like best about The Receptionist?** Other than the amazing customer service? Everything! This setup has made our companies check in process so much more efficient and looks incredibly professional. We were set up within minutes and the staff is constantly checking in on us to make sure we are runnin' smooth! This product helped us to be ITAR compliant and that's huge! Since we are constantly on the move in our shop getting an alert makes a long response to someone waiting a thing of the past! Being a machine shop in the Aerospace industry requires us to comply with a lot of regulations. So no longer having an unprofessional looking binder out on the counter and having this really slick looking check in process really elevates our shop into the 21st century! The amount of options to choose from for the set up really allows you to customize the look that best fits your business. **What do you dislike about The Receptionist?** I honestly do not have any dislikes or see any downsides to it. I would say if someone has a downside to this then they are not properly using it. And if they need help, all they have to do is ask and customer service will help them out immediately! **Recommendations to others considering The Receptionist:** Don't hesitate to grab this product for your company. You will not regret it. **What problems is The Receptionist solving and how is that benefiting you?** We have streamlined our check in process, avoided accidentally missing someone up front. Notifications of deliveries are a huge benefit as well as the SMS text feature. Getting a text alert really saves time. The Slack implementation is wonderful as well and I would highly recommend using at least one of the two. ### 42. The Receptionist Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Semiconductors | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2021 **What do you like best about The Receptionist?** Extremely fast and helpful customer service **What do you dislike about The Receptionist?** So far I have not found anything unhelpful **What problems is The Receptionist solving and how is that benefiting you?** Contactless check in for visitors coming to our front door - security guard now doesn't also have to play the part of receptionist ### 43. A complete, all-inclusive solution that works out of the box **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2020 **What do you like best about The Receptionist?** A very short learning curve, minimal configuration, and generally just worked out of the box. Easy to customize, and the entire sales, account and support staff were very quick to respond (hours not days), and always had the answer - or a link to a support article immediately. **What do you dislike about The Receptionist?** The ipad is still from Apple, so issues related to the hardware are split between The Receptionist and Apple. **What problems is The Receptionist solving and how is that benefiting you?** We are a startup with no "receptionist" in our lobby. This solved the problem of visitors, contracts, cleaning team, and deliveries not being able to reach us. It also tracks everyone who checks in. ### 44. Great Product and Service to our School! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2020 **What do you like best about The Receptionist?** I love the buttons I can create and the reports that I can print to view visitors, tracking them and creating a sense of security. **What do you dislike about The Receptionist?** I would like tutorials of various features that can be reviewed as a refresher in case I forget how to do something on the Receptionist. Other than that, I have no dislikes and neither will you! **What problems is The Receptionist solving and how is that benefiting you?** It solves my tracking in aspects of visitors, parents and staff coming into the building for meetings. It is challenging for visitors with all the questions but I feel it is necessary in the times we are in. It takes a picture of the visitor and stores it into the system. Great for tracking purposes of who is visiting your school buildings and the check out process is seamless. ### 45. The Receptionist is terrific! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2020 **What do you like best about The Receptionist?** After long hours of research for an application that would assist with a Covid-19 questionnaire, The Receptionist was the absolute best option for ease of use and price. The customer service is always available for assistance and very professional. I would highly recommend this application to any business for their employees and visitors. **What do you dislike about The Receptionist?** Not a dislike, but would love an option for 3rd party accessories like digital thermometers to connect and input temperatures automatically. **What problems is The Receptionist solving and how is that benefiting you?** Covid-19 questionnaires for visitors and employees. Love the benefit of receiving daily reports via emails of previous visit logs. ### 46. Excellent choice. **Rating:** 5.0/5.0 stars **Reviewed by:** Hilel V. | Facility Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2021 **What do you like best about The Receptionist?** A software that is customizable and adaptable to certain corporate traffic scenarios. **What do you dislike about The Receptionist?** Nothing but there are some areas for improvement. **What problems is The Receptionist solving and how is that benefiting you?** Less distraction for HR employees and a better flow in reception. ### 47. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2021 **What do you like best about The Receptionist?** Easy to set up. Responsive customer service. **What do you dislike about The Receptionist?** I have no complaints. I had one minor technical issue, but customer service helped resolve it extremely fast. **What problems is The Receptionist solving and how is that benefiting you?** I do not have to hire an in-person receptionist. The service also helps clients' privacy by not talking to anyone upon entering my therapy clinic. ### 48. Great Check-in software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2020 **What do you like best about The Receptionist?** Very easy to use and a lot of configuration options. **What do you dislike about The Receptionist?** A little more design options and icons on some of the screens. The mounts are too expensive compared to the market. Would like to be able to customize the email notification that contacts received when they have a visitor. **Recommendations to others considering The Receptionist:** I demo' d tons of check-in software to find the features I need and found that The Receptionist had the simplest interface and the most customization that I could find. **What problems is The Receptionist solving and how is that benefiting you?** Allowing vendors and contractors to check-in without someone being at the window all the time. ### 49. Great Service Provided by The Receptionist **Rating:** 5.0/5.0 stars **Reviewed by:** David R. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2020 **What do you like best about The Receptionist?** Very easy to implement. Customer service is very prompt and helpful. **What do you dislike about The Receptionist?** iPad stays on all of the time. It would be nice to have the option for the screen to sleep and to set a schedule. **Recommendations to others considering The Receptionist:** Great solution, great product, great service **What problems is The Receptionist solving and how is that benefiting you?** We were able to remove the need of having a live receptionist at the front desk at all times. And have reduced exposure to public. **Official Response from Michael Ashford:** > Hi David! Thank you so much for leaving us such a wonderful review. I'm happy to hear that our support team has been helpful and that our system is helping keep your staff and visitors safer from exposure. Just a heads up, we actually do have the ability to set wake and sleep times for the screen, which you can check out at the support link below. Michael Ashford Director of Marketing ### 50. Great Product, needs a little work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2020 **What do you like best about The Receptionist?** Generally easy to use, great support team. Set up while tedious is pretty straight forward **What do you dislike about The Receptionist?** Sometimes we have had devices that require some kind of app reset/reboot and one of the important features for us is still in Beta and is still buggy sometimes. Set up can be tedious if you have a lot of devices and lots of questions.Would have liked to know that the devices come in some kind of Apple Device Enrollment program before they arrived-could be an issue for those with existing MDM solutions. **Recommendations to others considering The Receptionist:** make sure to think of as many different scenarios as you can before you buy **What problems is The Receptionist solving and how is that benefiting you?** Sometimes when sometime tries to "check in" the device gets stuck at the Thank You page and we either have to quit the app or do a logout which can be cumbersome as describing over the phone how to get the window to appear is hard. The contactless is still in beta and sometimes it does not appear and we have to do the same things. I have also noticed that some Android phones do not accept the QR code as easily as iPhones but that is a device issue and was expected but is still a problem for some users. When it works (which is most of the time) the contactless is great especially in COVID times. **Official Response from Michael Ashford:** > Hi there! Thanks for providing the review and the feedback! It is always helpful to hear where we can improve. Just wanted to clear up a couple of the items you noted: We don't have an MDM setup or a device enrollment program. And regarding the Contactless screen, if you're having time-out problems, please let our support team know. I've passed this information on, but it appears as though the Thank You page is just simply waiting for the allotted time to expire before it goes back to the main screen. This is normal. As always, though, please let us know if this isn't the case. All the best to you! Michael Ashford Director of Marketing ## The Receptionist Discussions - [Is receptionist software allow to integrate with third party application?](https://www.g2.com/discussions/29296-is-receptionist-software-allow-to-integrate-with-third-party-application) - 4 comments, 1 upvote - [Are all features included in the pricing?](https://www.g2.com/discussions/features-54072a2a-e363-4c30-9170-5b5cd1f8acaf) - 3 comments, 1 upvote - [Is support included?](https://www.g2.com/discussions/support-9ec2a076-f67c-4b8d-a38e-119792327f0e) - 3 comments, 1 upvote - [Why The Receptionist?](https://www.g2.com/discussions/6758-why-the-receptionist) - 2 comments, 1 upvote - [View The Receptionist pricing details and edition comparison](https://www.g2.com/products/the-receptionist/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+10%3A49%3A37+-0500&secure%5Bsession_id%5D=017e11e5-b803-46b5-856d-37dd8a372e96&secure%5Btoken%5D=6e37b835b5a70cda649b30e7fe4667839879d6df9fb447058baad1e28749f126&format=llm_user) ## The Receptionist Integrations - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [SimplePractice](https://www.g2.com/products/simplepractice/reviews) ## The Receptionist Features **Platform Basics** - Visitor Check-In - Mail Management - Visitor Database - Reports & Analytics - Blacklist Screenings - Badge Issuance - Automation - Workflow Management - Document Management - Registration Management - Contact Management - Compliance Management - Parking Management - Badge Management - Email Management - Access Management **Platform Data** - Automation - Analytics - Visitor Logs - Dashboard **Platform Interoperability** - Notifications - Hardware - Emergency Notification **Platform Additional Functionality** - Integration **Additional Functionality - Visitor Management** - NDA & Contract Signing - Integrations with Relevant Software - Hardware Integration - Multi-lingual Support - Generative AI - Employee Directory - Security Gate Access Control - Biometric Recognition - Access Controls/Permissions - ID Scanning - Customizable Forms - SMS Messaging - Pre-Registration - Time Tracking - Reporting & Statistics - Facial Recognition - Multi-Language - Digital Signature - Authentication - Visitor Tracking - Multi-Location - Mobile Access - Watch List - Photo Capture - Wireless Internet Access Control - AI Copilot - User Profiles **Agentic AI - Visitor Management** - Decision Making ## Top The Receptionist Alternatives - [Envoy Visitors](https://www.g2.com/products/envoy-visitors/reviews) - 4.7/5.0 (426 reviews) - [Eptura Visitor](https://www.g2.com/products/eptura-visitor/reviews) - 4.6/5.0 (176 reviews) - [FacilityOS](https://www.g2.com/products/facilityos/reviews) - 4.7/5.0 (261 reviews)