--- title: The Receptionist Reviews meta\_title: 'The Receptionist Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 432 reviews by the users' company size, role or industry to find out how The Receptionist works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 432 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software --- ### The Receptionist Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **easy setup** of The Receptionist, noting quick installation and helpful support instructions. [(13 mentions)](https://www.g2.com/products/the-receptionist/reviews?filters%5Bsentiment_snippet%5D=1737512&qs=pros-and-cons#reviews) Users appreciate the **user-friendly interface** of The Receptionist, making setup and onboarding hassle-free for all. [(11 mentions)](https://www.g2.com/products/the-receptionist/reviews?filters%5Bsentiment_snippet%5D=1737647&qs=pros-and-cons#reviews) Users praise the **exceptional customer support** provided by The Receptionist, enhancing their onboarding and overall experience. [(7 mentions)](https://www.g2.com/products/the-receptionist/reviews?filters%5Bsentiment_snippet%5D=1737695&qs=pros-and-cons#reviews) Users love the **intuitive interface** of The Receptionist, reporting ease of setup and great user experience. [(6 mentions)](https://www.g2.com/products/the-receptionist/reviews?filters%5Bsentiment_snippet%5D=1737575&qs=pros-and-cons#reviews) Users find the **helpfulness of the customer support** and the ease of setup particularly beneficial for their practice. [(5 mentions)](https://www.g2.com/products/the-receptionist/reviews?filters%5Bsentiment_snippet%5D=1737564&qs=pros-and-cons#reviews) Users express a desire for more **customization options** to improve the overall look and functionality of The Receptionist. [(4 mentions)](https://www.g2.com/products/the-receptionist/reviews?filters%5Bsentiment_snippet%5D=2031103&qs=pros-and-cons#reviews) Users find the **lack of customization** limiting, wishing for improved flexibility in design and functionality. [(3 mentions)](https://www.g2.com/products/the-receptionist/reviews?filters%5Bsentiment_snippet%5D=1737610&qs=pros-and-cons#reviews) Users criticize the **limited features** of The Receptionist, expressing frustration with connectivity issues and restrictions on options. [(2 mentions)](https://www.g2.com/products/the-receptionist/reviews?filters%5Bsentiment_snippet%5D=2031093&qs=pros-and-cons#reviews) Users find the **location issues** of The Receptionist problematic, affecting visitor awareness and iPad account management. [(2 mentions)](https://www.g2.com/products/the-receptionist/reviews?filters%5Bsentiment_snippet%5D=2053538&qs=pros-and-cons#reviews) Users face **access issues** requiring daily adjustments for device connectivity in The Receptionist app. [(1 mentions)](https://www.g2.com/products/the-receptionist/reviews?filters%5Bsentiment_snippet%5D=1737601&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of The Receptionist ##### 1. Easy Setup Users love the **easy setup** of The Receptionist, noting quick installation and helpful support instructions. [ See 13 mentions ](https://www.g2.com/products/the-receptionist/reviews?filters%5Bsentiment_snippet%5D=1737512&qs=pros-and-cons#reviews) See Related User Reviews YM Yolanda M. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Setup and Quick Start" What do you like about The Receptionist? The ease of getting started and settin up. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Effortless Setup, But Lacks AI Features" What do you like about The Receptionist? Easy Set-Up. Once it set up there isn't much maintence ##### 2. Ease of Use Users appreciate the **user-friendly interface** of The Receptionist, making setup and onboarding hassle-free for all. [ See 11 mentions ](https://www.g2.com/products/the-receptionist/reviews?filters%5Bsentiment_snippet%5D=1737647&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Easy to Use with All the Features I Need—Just Wish for More Customization" What do you like about The Receptionist? It's very easy to use and pretty much has all the features I need. ![Vanya K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vanya K.") VK Vanya K. Mid-Market (51-1000 emp.) 5.0/5 "Highly Customizable and Effortless to Use" What do you like about The Receptionist? Very customizable and easy to use. Maybe add a dual screen function for a weather app on the side? ##### 3. Customer Support Users praise the **exceptional customer support** provided by The Receptionist, enhancing their onboarding and overall experience. [ See 7 mentions ](https://www.g2.com/products/the-receptionist/reviews?filters%5Bsentiment_snippet%5D=1737695&qs=pros-and-cons#reviews) See Related User Reviews MR Maggie R. Mid-Market (51-1000 emp.) 4.0/5 "User-Friendly Visitor Management with Excellent Support" What do you like about The Receptionist? We like that all visitors are documented online instead of paper like we used to have. The receptionist can notify an employee when they have a visito ![Samuel S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samuel S.") SS Samuel S. Small-Business (50 or fewer emp.) 5.0/5 "Love it!" What do you like about The Receptionist? I like how simple it is and straightforward. The onboarding process was easy, fast and simple and even those who are not technologically inclined can ##### 4. Intuitive Users love the **intuitive interface** of The Receptionist, reporting ease of setup and great user experience. [ See 6 mentions ](https://www.g2.com/products/the-receptionist/reviews?filters%5Bsentiment_snippet%5D=1737575&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "User-Friendly and Customizable, But Missing Salesforce Integration" What do you like about The Receptionist? The app interface is straightforward and user-friendly for our students. Customizing the software to fit our needs was simple, allowing us to create a GL Gabriel L. Small-Business (50 or fewer emp.) 5.0/5 "User friendly" What do you like about The Receptionist? The simplicity of the setup. The platform is user friendly and easy to understand. The number of options to get notified is appropriate for our compan ##### 5. Helpful Users find the **helpfulness of the customer support** and the ease of setup particularly beneficial for their practice. [ See 5 mentions ](https://www.g2.com/products/the-receptionist/reviews?filters%5Bsentiment_snippet%5D=1737564&qs=pros-and-cons#reviews) See Related User Reviews MR Maggie R. Mid-Market (51-1000 emp.) 4.0/5 "User-Friendly Visitor Management with Excellent Support" What do you like about The Receptionist? We like that all visitors are documented online instead of paper like we used to have. The receptionist can notify an employee when they have a visito ![Olivia G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Olivia G.") OG Olivia G. Mid-Market (51-1000 emp.) 5.0/5 "This has helped with the digitalization within our facility." What do you like about The Receptionist? Being able to translate into other languages has been helpful! ### 5 Cons or Disadvantages of The Receptionist ##### 1. Limited Customization Users express a desire for more **customization options** to improve the overall look and functionality of The Receptionist. [ See 4 mentions ](https://www.g2.com/products/the-receptionist/reviews?filters%5Bsentiment_snippet%5D=2031103&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Easy to Use with All the Features I Need—Just Wish for More Customization" What do you dislike about The Receptionist? There isn’t much I dislike about it. The only thing I’d mention is that I wish it were a bit more customizable—especially in terms of the overall look JM Jeremy M. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Setup and User-Friendly Experience" What do you dislike about The Receptionist? Some additional customization would be nice on placement of logos, and consistent backgrounds. The button screen background has only light/dark option ##### 2. Lack of Customization Users find the **lack of customization** limiting, wishing for improved flexibility in design and functionality. [ See 3 mentions ](https://www.g2.com/products/the-receptionist/reviews?filters%5Bsentiment_snippet%5D=1737610&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Easy to Use with All the Features I Need—Just Wish for More Customization" What do you dislike about The Receptionist? There isn’t much I dislike about it. The only thing I’d mention is that I wish it were a bit more customizable—especially in terms of the overall look JM Jeremy M. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Setup and User-Friendly Experience" What do you dislike about The Receptionist? Some additional customization would be nice on placement of logos, and consistent backgrounds. The button screen background has only light/dark option ##### 3. Limited Features Users criticize the **limited features** of The Receptionist, expressing frustration with connectivity issues and restrictions on options. [ See 2 mentions ](https://www.g2.com/products/the-receptionist/reviews?filters%5Bsentiment_snippet%5D=2031093&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Effortless Setup, But Lacks AI Features" What do you dislike about The Receptionist? No AI Functions Available, Once set up there isn't much aftwards ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 3.0/5 "Limited options, system issues" What do you dislike about The Receptionist? The devices do not always communicate and often become disconnected from the network and/or Bluetooth stops working occasionally. There are limitation ##### 4. Location Issues Users find the **location issues** of The Receptionist problematic, affecting visitor awareness and iPad account management. [ See 2 mentions ](https://www.g2.com/products/the-receptionist/reviews?filters%5Bsentiment_snippet%5D=2053538&qs=pros-and-cons#reviews) See Related User Reviews GL Gabriel L. Small-Business (50 or fewer emp.) 5.0/5 "User friendly" What do you dislike about The Receptionist? The only downside we noticed is the fact that we can't put a schedule in. For example, if i'm away from 1pm to 4pm on a given day, there's no way the ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "The Receptionist is very user friendly and the staff have been so knowledgeable." What do you dislike about The Receptionist? The only downfall we experience at this time is that we need a new account for each iPad. We would ideally like to have more than 1 iPad for each loca ##### 5. Access Issues Users face **access issues** requiring daily adjustments for device connectivity in The Receptionist app. [ See 1 mentions ](https://www.g2.com/products/the-receptionist/reviews?filters%5Bsentiment_snippet%5D=1737601&qs=pros-and-cons#reviews) See Related User Reviews ![Jana J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jana J.") JJ Jana J. Small-Business (50 or fewer emp.) 5.0/5 "We love the ease of The Receptionist." What do you dislike about The Receptionist? We have two iPads and two printers. We have to go in and make sure each ipad is hooked up to the correct printer every morning through the Receptionis ![Sarah T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah T.") ST Sarah T. Vice President/Interior Design Group Manager Small-Business (50 or fewer emp.) 7/27/2021 "Efficient Gatekeeping with Minimal Hassle" 4/5 What do you like best about The Receptionist? The Receptionist is great for gatekeeping at the front door, whether it's for clients, guests, vendors, or even UPS delivery drivers. I appreciate that it is convenient and connects guests to the necessary people either via email or text, making it much quicker to alert someone that a guest has arrived. It's also easy for users or guests who come to the lobby and quickly alerts people that they have guests, making the process fairly seamless in that regard. Additionally, the initial setup was very easy. Review collected by and hosted on G2.com. What do you dislike about The Receptionist? The app seems to log out quite a bit. Sometimes I walk by the iPad, either in the morning or the middle of the day, and notice that we've been logged out. It might be an iPad update or something unrelated to the reception app, but I do find myself having to relog in from time to time, which would not be ideal if a guest came and they couldn't access it. Review collected by and hosted on G2.com. What problems is The Receptionist solving and how is that benefiting you? The Receptionist saves us an entire salary and is convenient for connecting with the right people quickly via email or text. It's easy for visitors to use and alerts staff seamlessly. Review collected by and hosted on G2.com. Show More 4/30/2026 Current UserValidated ReviewerSource: Thank You page MR Maggie R. Labor Relations Manager Mid-Market (51-1000 emp.) 12/12/2025 "User-Friendly Visitor Management with Excellent Support" 4/5 What do you like best about The Receptionist? We like that all visitors are documented online instead of paper like we used to have. The receptionist can notify an employee when they have a visitor. There is a QR code to scan in. The system is very user friendly and was easy to implement. We use the Receptionist on a daily basis. Customer support responds quickly when needed. Review collected by and hosted on G2.com. What do you dislike about The Receptionist? We had a hard time at first getting the machine up and running but once we figured out our own issues, it was easy to integrate. It took a few of us to get it going, but it was unfamiliar to us. Review collected by and hosted on G2.com. What problems is The Receptionist solving and how is that benefiting you? The Receptionist documents all visitors online so it reduces our time spent logging visitors and creating sign in sheets. It is a plus to have everything documented immediately. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Small-Business (50 or fewer emp.) 10/27/2025 "User-Friendly and Customizable, But Missing Salesforce Integration" 5/5 What do you like best about The Receptionist? The app interface is straightforward and user-friendly for our students. Customizing the software to fit our needs was simple, allowing us to create an effective check-in solution. We implemented it in our lobby a few weeks ago, and it has functioned smoothly ever since. The onboarding process was uncomplicated, and working with the company has been a pleasant experience. Review collected by and hosted on G2.com. What do you dislike about The Receptionist? I really wish it offered integration with the Salesforce CRM system. Review collected by and hosted on G2.com. What problems is The Receptionist solving and how is that benefiting you? The Receptionist has provided an effective solution to our challenge of staffing the front desk for appointment check-ins. Since we rely on student employees to staff the front desk, there are often gaps in coverage due to their varying schedules or when they participate in events. This has made it difficult to ensure someone is always available for check-ins, especially if all the students need to step out of the office at the same time, even if only for a few minutes. Now, with the iPad stationed at the front desk, it can be used alongside our student employees for check-ins. If they need to leave briefly, the iPad remains available for students who need to check in, helping us maintain a smooth process. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jeanett C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeanett C.") JC Jeanett C. COO Small-Business (50 or fewer emp.) 1/7/2026 "Instant Visitor Notifications Make a Difference" 4.5/5 What do you like best about The Receptionist? We really appreciate receiving notifications about our visitors, as well as having the option to notify them immediately. Review collected by and hosted on G2.com. What do you dislike about The Receptionist? Clients occasionally select the incorrect button, which leads them to contact the wrong person. Review collected by and hosted on G2.com. What problems is The Receptionist solving and how is that benefiting you? The system provides clear identification of client and visitor names, along with precise entry times. It also offers a comprehensive record of daily activities, making it easy to track and review past events. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JM Jeremy M. Safety Health Environment and Quality Manager Mid-Market (51-1000 emp.) 10/24/2025 "Effortless Setup and User-Friendly Experience" 4.5/5 What do you like best about The Receptionist? Ease of setup and use. An easy process to implement for the business. Review collected by and hosted on G2.com. What do you dislike about The Receptionist? Some additional customization would be nice on placement of logos, and consistent backgrounds. The button screen background has only light/dark options which may not match the home/welcome screen. Review collected by and hosted on G2.com. What problems is The Receptionist solving and how is that benefiting you? It replaced the paper logbook, allowing us to not only require visitors to review safety protocols, but also allows us to remotely see who has been in the building and who is still in the building at any time. Perfect for safety drills when contractors or visitors are in the building. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 1/21/2026 "Easy to Use with All the Features I Need—Just Wish for More Customization" 5/5 What do you like best about The Receptionist? It's very easy to use and pretty much has all the features I need. Review collected by and hosted on G2.com. What do you dislike about The Receptionist? There isn’t much I dislike about it. The only thing I’d mention is that I wish it were a bit more customizable—especially in terms of the overall look and the way information and elements are displayed. Review collected by and hosted on G2.com. What problems is The Receptionist solving and how is that benefiting you? It helps our clients when the office coordinator can't be at the desk. This way, clients can still check in or send a message without someone at the front desk at all times. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SM Sandra M. Administrative Assistant Mid-Market (51-1000 emp.) 6/17/2025 "Greatest Team" 5/5 What do you like best about The Receptionist? I wanted to share my appreciation for the receptionist program. It's been incredibly helpful to access real-time information about visitor arrivals and departures. Having this visibility enhances our ability to manage office traffic efficiently and ensures a welcoming environment for our guests. Additionally, the program's feature of storing company information for future reference has been invaluable. It allows us to quickly retrieve details as needed, streamlining our administrative processes. Overall, this program has significantly improved our front desk operations, and I look forward to continuing its use. Review collected by and hosted on G2.com. What do you dislike about The Receptionist? One aspect I will miss is the direct contact I previously had with my representatives. While the program offers many features, I appreciate the personal interaction that facilitated more tailored support. Despite this, I have confidence in the team's ability to provide efficient assistance, and I look forward to continuing to utilize the program's capabilities. Review collected by and hosted on G2.com. What problems is The Receptionist solving and how is that benefiting you? It has been instrumental in streamlining our visitor management process, providing real-time insights into guest arrivals and departures. In the event of an emergency, the ability to quickly access a comprehensive list of individuals currently on-site is invaluable. Additionally, the program's feature of storing company information for future reference has been incredibly helpful. It allows us to efficiently manage and retrieve important details as needed. Overall, The Receptionist has significantly enhanced our operational efficiency, and I highly recommend it to companies of all sizes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CM Caree M. Office Manager Mid-Market (51-1000 emp.) 6/23/2025 "A Very Satisfied Customer" 5/5 What do you like best about The Receptionist? Setting up The Receptionist was very easy and intuitive. I have never set up a product that was that easy and without one headache. I also have used the Customer Service and found them to be so helpful and informative. We use it for every visitor that enters our facility, and they have also found it easy to use. Review collected by and hosted on G2.com. What do you dislike about The Receptionist? I haven't found one dislike about The Receptionist hardware or software. Review collected by and hosted on G2.com. What problems is The Receptionist solving and how is that benefiting you? We need to have our visitors sign waivers as they enter our facility and this makes it so easy for them to sign. I am able to email them the waivers for their records. It also helps us keep track of who is entering and when they enter. I also like that it notifies the person they are here to visit so it eliminates a step for me. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Vanya K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vanya K.") VK Vanya K. Trustee - Hobart Village Board Mid-Market (51-1000 emp.) 12/17/2025 "Highly Customizable and Effortless to Use" 5/5 What do you like best about The Receptionist? Very customizable and easy to use. Maybe add a dual screen function for a weather app on the side? Review collected by and hosted on G2.com. What do you dislike about The Receptionist? It works very well. Maybe make the edit check in and check out a bit easier to see/more accesible? Review collected by and hosted on G2.com. What problems is The Receptionist solving and how is that benefiting you? The Receptionist is increasing check in accountability, security and visitor logs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Airlines/Aviation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Airlines/Aviation") AA Verified User in Airlines/Aviation Mid-Market (51-1000 emp.) 11/5/2025 "Exceptionally User-Friendly and Seamless for Customers" 5/5 What do you like best about The Receptionist? I like that The Receptionist is very user-friendly. Our customers had no issues filling out their information, and everything was sent to the correct contacts without any complications. Review collected by and hosted on G2.com. What do you dislike about The Receptionist? There is nothing to dislike. The system works smoothly and meets all our needs. Review collected by and hosted on G2.com. What problems is The Receptionist solving and how is that benefiting you? The Receptionist helps us manage customer check-ins during our conferences. It allows us to easily track when customers arrive to meet with our sales representatives, and the system automatically notifies the appropriate rep right away. We first used it in October, and it worked so well that we plan to continue using it for all our conferences in 2026. Review collected by and hosted on G2.com. 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