--- title: The Receptionist Reviews meta_title: 'The Receptionist Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 432 reviews by the users' company size, role or industry to find out how The Receptionist works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 432 scale: '5' date_modified: '2026-08-04' parent_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software --- # The Receptionist Reviews **Vendor:** Sign In Solutions **Category:** [Visitor Management Software](https://www.g2.com/categories/visitor-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 432 ## About The Receptionist The Receptionist for iPad, now Sign In App, helps protect your time when you're in the office. Our system handles tasks like guest check-in and notifications, visitor information storage, and badge printing so you can focus on making more meaningful connections with your visitors. With Sign In App, you can create unique, customizable, button-based visitor workflows to match your visitor types and business policies. The system also includes message forwarding, the capture and storage of visitor logs, drag-and-drop badge creation and printing, photo and signature capture, NDA and legal agreement sign-offs, compliance verification, and emergency evacuation notifications that can alert everyone checked into your office of an important event. Our contactless check-in features allow you to check in visitors, have them answer questions, and sign agreements from their mobile devices without having to touch an iPad. Thousands of companies and millions of visitors worldwide rely on our cloud-based visitor check-in solution to help harmonize their visitor and delivery traffic and turn every visit into an advantage. ## The Receptionist Pros & Cons **What users like:** - Users love the **easy setup** of The Receptionist, noting quick installation and helpful support instructions. (13 reviews) - Users appreciate the **user-friendly interface** of The Receptionist, making setup and onboarding hassle-free for all. (11 reviews) - Users praise the **exceptional customer support** provided by The Receptionist, enhancing their onboarding and overall experience. (7 reviews) - Users love the **intuitive interface** of The Receptionist, reporting ease of setup and great user experience. (6 reviews) - Users find the **helpfulness of the customer support** and the ease of setup particularly beneficial for their practice. (5 reviews) - Users praise the **implementation ease** of The Receptionist, finding setup straightforward and quick for daily use. (5 reviews) - Quick Setup (5 reviews) - Simple (5 reviews) - Users value the **convenience** of The Receptionist, with easy check-in and automation enhancing client experience. (3 reviews) - Business Efficiency (2 reviews) **What users dislike:** - Users express a desire for more **customization options** to improve the overall look and functionality of The Receptionist. (4 reviews) - Users find the **lack of customization** limiting, wishing for improved flexibility in design and functionality. (3 reviews) - Users criticize the **limited features** of The Receptionist, expressing frustration with connectivity issues and restrictions on options. (2 reviews) - Users find the **location issues** of The Receptionist problematic, affecting visitor awareness and iPad account management. (2 reviews) - Users face **access issues** requiring daily adjustments for device connectivity in The Receptionist app. (1 reviews) - Users face **check-in issues** due to visitor confusion about the process, suggesting the need for better instructions. (1 reviews) - Users find the **difficult learning curve** challenging, requiring video tutorials to effectively set up The Receptionist. (1 reviews) - Users find the product **expensive** given its limitations and lack of advanced features for the price point. (1 reviews) - Users are frustrated by the **insufficient information** available, lacking features for visitor screening and data retention. (1 reviews) - Limited Functionality (1 reviews) ## The Receptionist Reviews ### 1. Happy new customer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2024 **What do you like best about The Receptionist?** I like that it makes the sign in process for all visitors and contractors seamless with required document acknowledgements. Its easy to set up and very user friendly. **What do you dislike about The Receptionist?** I dont like that the visitors have to enter all of their information every time they visit. **What problems is The Receptionist solving and how is that benefiting you?** We are able to require NDA's to be signed with ease as well as making sure that all visitors sign out or at least get signed out. ### 2. Sign in sheets are a thing of the past **Rating:** 5.0/5.0 stars **Reviewed by:** Darin B. | Ops Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about The Receptionist?** Easy to navigate once set up. No more paper copies. Easy for guests to check in. Text notifications/conversations make visits a breeze. **What do you dislike about The Receptionist?** Initial setup. Having to watch videos to figure out how to use/setup program. **What problems is The Receptionist solving and how is that benefiting you?** Everything is now electronic and don't need to file. Communication to visitors/contractors is streamlined, and communicate directly with their contact they are visiting. ### 3. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about The Receptionist?** It is easy to use for both the visitor and administration. It only took about 2 hours to set up and decide what you wanted on the display. I looked up icons, saved them, and uploaded them to the display super easy. I have had no complaints so far. **What do you dislike about The Receptionist?** The only problem we ran into was that it allows six buttons, and we thought we needed seven, but we combined two of them, and it worked out. **What problems is The Receptionist solving and how is that benefiting you?** We had a sign at the front door with a note to use the phone to call an extension. It worked okay but if the people answering the phone were not available or on vacation it was hard to make sure our visitors were taken care of. ### 4. A must for small companies needing professional coverage in their lobby **Rating:** 5.0/5.0 stars **Reviewed by:** Emily C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about The Receptionist?** The Receptionist makes all the worry and hassle of maintaining multiple businesses in the same building a non-issue, especially if you cannot afford to have an employee manning the lobby during business hours. **What do you dislike about The Receptionist?** No downside off the top of my head. All is great so far! **What problems is The Receptionist solving and how is that benefiting you?** Having clients for multiple businesses checkin when the doctors and therapist are currently in-session ### 5. Very straightforward and our visitor love it **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2025 **What do you like best about The Receptionist?** Easy to configure, great support and service **What do you dislike about The Receptionist?** I wish I could customize a little bit more the pages **What problems is The Receptionist solving and how is that benefiting you?** Easier to reach our employees through the SMS and Email function. Quicker, and proof for the complicance audit ### 6. The Receptionist has saved our Business Time and Money **Rating:** 5.0/5.0 stars **Reviewed by:** Katrina C. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about The Receptionist?** The ease of use and how convient it is for clients to check in. **What do you dislike about The Receptionist?** There have been no downsides of using The Receptionist, thus far. **What problems is The Receptionist solving and how is that benefiting you?** Without The Receptionist we would probably need to hire a person as a Receptionist. At the least it helps us with any congestion that would be caused by clinicians waiting around for their clients to arrive. ### 7. The Receptionist Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about The Receptionist?** less contact with patient; they can just scan and go **What do you dislike about The Receptionist?** need to be able to reuse an email address for siblings of other patients as this frustrates parents having to create extra email addresses **What problems is The Receptionist solving and how is that benefiting you?** Letting clients scan in for insurance purposes and letting the therapist know their patient is here ### 8. Very easy setup and does everything we need it to. Highly recommend. **Rating:** 5.0/5.0 stars **Reviewed by:** Brett H. | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2024 **What do you like best about The Receptionist?** Ease of setup. They walk you through exactly what you need to do. **What do you dislike about The Receptionist?** The price is a little high for us as we'd like to roll out to other offices, but can't afford it right now. **What problems is The Receptionist solving and how is that benefiting you?** We needed digital documentation of who was being seen at our office. ### 9. Perfect solution for our company! **Rating:** 5.0/5.0 stars **Reviewed by:** Charlotte C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about The Receptionist?** The Receptionist is incredibly user friendly, has fabulous customer service, and was easy every step of the way! You really make it easy to implement, train our employees and start to use! **What do you dislike about The Receptionist?** I haven't come across any down sides at all. Over time, it would be great if it integrated with Outlook, but that's a very minor request. **What problems is The Receptionist solving and how is that benefiting you?** The Receptionist is the perfect solution for our visitor process needs. When we have meetings and guests, it makes intake more timely, smooth and saves on paper! Also, being we are a secure facility, The Receptionist gives peice of mind knowing we can see everyone who is in the building. ### 10. Great Option **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about The Receptionist?** This is a great option vs having someone sit in our lobby to greet guests and check them into appointments. **What do you dislike about The Receptionist?** Getting the check-in buttons set up the way we wanted took some time, but once we did, it was super easy. **What problems is The Receptionist solving and how is that benefiting you?** The Receptionist allows us to have our lobby open to the public with out having a dedicated staff person at our front desk. This allows the staff to complete their work without the added workload. ### 11. The Receptionist saves the day everyday **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda L. | Licensed Psychotherapist and Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2024 **What do you like best about The Receptionist?** My staff really love not having to check the lobby repeatedly to see if their client has arrived. It's massively helpful to just get the simple text when they arrive. **What do you dislike about The Receptionist?** No downside other than just having to pay for it. But money well spent! **What problems is The Receptionist solving and how is that benefiting you?** We don't have a physical person to greet clients and notify staff of their arrival. This does it without having to pay an admin. ### 12. Extremely helpful support staff **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about The Receptionist?** Great way for guests to check in when visiting our building. Integrates NDA and a photo for verifying our guests. **What do you dislike about The Receptionist?** Learning curve took a bit, but now it runs like butter. **What problems is The Receptionist solving and how is that benefiting you?** We need to have a highly secure building and every visitor has to be accounted for. We also need an NDA signed before entry. It's also nice to have the ability to let guests pre-register to save time. ### 13. Easy turn-key solution to address a simple but important function. **Rating:** 5.0/5.0 stars **Reviewed by:** Mark G. | Director of Information Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2024 **What do you like best about The Receptionist?** Easy to use, intuitive and professional looking. **What do you dislike about The Receptionist?** We haven't found any downsides yet. If I had to find a problem I would say it would be nice if it could dial phone numbers. **What problems is The Receptionist solving and how is that benefiting you?** Since the pandemic, we no longer employ a receptionist. We needed a simple way to manage visitors to our office. ### 14. Amazing product with phenomenal customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Monica M. | Family Nurse Practitioner and Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2024 **What do you like best about The Receptionist?** Not only is The Receptionist very use friendly and easy to navigate but the customer service was amazing. I jumped on a Zoom call with Raven and in less than 10 minutes she completely resolved my issue and even cropped all our photos to make the images look perfect! I cannot thank Raven enough for her amazing customer service!! **What do you dislike about The Receptionist?** Nothing. This produce is amazing!! I highly recommend it to anyone looking to have a contactless check in. This is like having a receptionist without the paycheck or the HR **What problems is The Receptionist solving and how is that benefiting you?** We don't have a receptionist and this system allows our patients to check in with just a few clicks of a button. ### 15. Great solution for our company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about The Receptionist?** It was very easy to program and easy to visitors to use. **What do you dislike about The Receptionist?** Not everyone is familiar with the concept of checking in via kiosk, so it does take some time to teach visitors what to do. **What problems is The Receptionist solving and how is that benefiting you?** We no longer require someone to get up and answer the door bell each time we receive a visitor. This is saving time and is less disruptive to the office. ### 16. The Receptionist **Rating:** 5.0/5.0 stars **Reviewed by:** Teresa M. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2024 **What do you like best about The Receptionist?** The receptionist made my life easier. I don't always have to be at the front desk anymore to greet, sign in and notify their therapist. **What do you dislike about The Receptionist?** Wish we could have a more streamlined way of adding documents that need to be completed by the client **What problems is The Receptionist solving and how is that benefiting you?** no problems! ### 17. Ease of use, Features, and Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2024 **What do you like best about The Receptionist?** The number of features is great. The evacuation list is the most helpful/resourceful feature on the iPad app for me. **What do you dislike about The Receptionist?** I have not seen any downside to using The Receptionist. **What problems is The Receptionist solving and how is that benefiting you?** This is solving our problem of recordkeeping. It is easier to manage and keep digital records of visits than having to scan and file vistor log books. ### 18. Lots of Features - Great Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about The Receptionist?** Two way chat between visitors and staff. **What do you dislike about The Receptionist?** The cost of SSO is way more than it should be **What problems is The Receptionist solving and how is that benefiting you?** Entry way check in without a human being at the front door. ### 19. Best way to track visitors of all sorts for security purposes. **Rating:** 5.0/5.0 stars **Reviewed by:** Nadine R. | Regional Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about The Receptionist?** The ease of use for visitors and also the ease of the set-up. **What do you dislike about The Receptionist?** I would like to be able to modify the first screen. **What problems is The Receptionist solving and how is that benefiting you?** Security ### 20. Everyone at the Receptionist has been helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Patricia P. | Director of Resident Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2024 **What do you like best about The Receptionist?** Its is easy for our clients , vendors, visitors to use. **What do you dislike about The Receptionist?** THere is nothing I do not like about the device. **What problems is The Receptionist solving and how is that benefiting you?** We can now get rid of paper and have access to an evacuation list. ### 21. Makes life easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2024 **What do you like best about The Receptionist?** The Receptionist was super easy to setup and understand. I really like not being tied the desk or having to worry about clients not being attended to. We are a small'ish group that is growning, so I'm looking forward to The Receptionist scaling with our needs. **What do you dislike about The Receptionist?** The only downside I could see is that some clients might prefer a personal greeting instead of using a device. That might have to be a case by case thing though. **What problems is The Receptionist solving and how is that benefiting you?** Not having to stay in the reception area! I'm freed up to work on other tasks in a environment where I can focus better. ### 22. The system is so easy to set up and start using right away! **Rating:** 5.0/5.0 stars **Reviewed by:** Karol C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2024 **What do you like best about The Receptionist?** The system is so easy to use and the onboarding specialists made set up a breeze! **What do you dislike about The Receptionist?** There is nothing I don't like about The Receptionist! **What problems is The Receptionist solving and how is that benefiting you?** Notifying therapists when a client has arrived. It will also allow us to keep up with who visited during any given time. ### 23. Excellent Product that is easy to use... **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsey N. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2024 **What do you like best about The Receptionist?** Very easy to setup and configure, as well as update when needed. Allows for traceability of all visitors. Customer support is also excellent! **What do you dislike about The Receptionist?** There is nothing that I have found that I dislike thus far. **What problems is The Receptionist solving and how is that benefiting you?** Allowing for full traceability of all visitors. Provides a visitor log for emergency evacuation needs, and allows us to ensure all visitors have read and signed our GMP and NDA agreements. ### 24. Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Heather N. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about The Receptionist?** The Receptionist is very user friendly and easy to use. Once the iPad arrieves with just a few minutes you can be up and running. Customer service is amazing and so helpful. It's easy to set up and start using. The program is great and easy to customize **What do you dislike about The Receptionist?** I have no coplaints or concerns about The Receptionist. **What problems is The Receptionist solving and how is that benefiting you?** Ensureing all students and visitors sign in and out. ### 25. Outstanding product and support team. **Rating:** 5.0/5.0 stars **Reviewed by:** VICKIE R. | Food Production, Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2024 **What do you like best about The Receptionist?** The user friendly system makes checking in easy and efficient in it's instant notifications. **What do you dislike about The Receptionist?** Set up was easy, the usage straightforward and the support team has been tip top. Nothing to dislike so far, but rest assured I will give a fair review and have feedback if the need ever arises. **What problems is The Receptionist solving and how is that benefiting you?** We should be having a better accountabiliity of visitors, contractors, vendors etc., with much improved notifications of arrival times. ### 26. Great product and customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Pablo M. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2023 **What do you like best about The Receptionist?** Great tool to welcome customers and automatize the check in prosses **What do you dislike about The Receptionist?** it doesnt set up appoiments and schedule them **What problems is The Receptionist solving and how is that benefiting you?** no more hand writing the clients visits. we look more profesional and I can get reports **Official Response from Michael Ashford:** > Thank you for the wonderful review, Pablo! I love hearing we've helped streamline your check-in experience! - Michael Ashford, Director of Marketing ### 27. Flawless Deployment **Rating:** 5.0/5.0 stars **Reviewed by:** Jerod R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about The Receptionist?** I like how flexible the web UI is with what is shown on the tablet. The number of options and integrations ensures we can map our complex check-in process. I highly recommend this product for any business looking to automate its check-in process. **What do you dislike about The Receptionist?** I don't have anything to complain about regarding this product. Starting the sales process to the deployment process has been amazing. Great job creating such a great product. I highly recommend this product for any business looking to automate its check-in process. **What problems is The Receptionist solving and how is that benefiting you?** It solves our need to have a person man the receptionist's desk. It will allow us to cut costs, streamline our check-in process and show visitors that we are cutting-edge. ### 28. My experience using The Receptionist **Rating:** 5.0/5.0 stars **Reviewed by:** Ronald M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about The Receptionist?** Straight out of the box, the product was easy to set up. The App was easy to configure. The GUI was user-friendly. A lot of users of mine had no issues navigating. **What do you dislike about The Receptionist?** On a wish list, visitor alert or watch list. I wish it were included with the license that we purchased. **What problems is The Receptionist solving and how is that benefiting you?** It provides more time for our receptionist to focus on more things than checking in visitors. ### 29. Very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Michael F. | Security/Loss Prevention Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2023 **What do you like best about The Receptionist?** This system is excellent and user-friendly, and this also has additional features that can be tailored to your site or use. **What do you dislike about The Receptionist?** It would be nice to have a badge scanner or reader that links to the iPad to swipe a badge for a quicker employee check-in. **What problems is The Receptionist solving and how is that benefiting you?** We now have better tabs and tracking of all vendors/contractors/employees that enter and exit the facility, as well as monitoring of vital documents to be singed prior to joining our facility. ### 30. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Hamed F. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2023 **What do you like best about The Receptionist?** I have been using the Receptionist for years now, and we receive lots of positive comments from our staff and visitors. the easiness of signing in and out at our reception desk, and the user-friendly management portal make our job easy to manage the visitor log, print badge and pull the report. The initial setup was very quick, and the support team is great. **What do you dislike about The Receptionist?** The system is working for our needs, and it has been working all well. **What problems is The Receptionist solving and how is that benefiting you?** Managing the visitors, specially when we have a large events. ### 31. Very High Potential but Limited Accessibility with a Limited Budget. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2022 **What do you like best about The Receptionist?** The Receptionist is incredibly innovative with it's capabilities, helping to minimize our Front Desk Associate's distractions and allows it's users to have power over who they'd like to contact. It's very user-friendly on both the configuring side and on the user side. The Receptionist's employees are also very helpful and willing to help answer any questions we have. **What do you dislike about The Receptionist?** If the basic plan allowed more than 24 total contacts, it would be more beneficial. We wanted to test out The Receptionist to see how it could potentially bring value to our organization first, however with the basic plan only allowing 24 unquie contacts, it was a bit difficult to find a workaround. **What problems is The Receptionist solving and how is that benefiting you?** As a blood bank, we have many individuals walking through our doors, from blood donors to volunteers, interviewees, maintenance, etc. We want our Front Desk Associate's main focus to be on our blood donors, so The Receptionist helps to minimize distractions that could be taking time away from our Front Desk Associate focusing on our blood donors. ### 32. Easy set up and use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2022 **What do you like best about The Receptionist?** I was very impressed with how easy it was to set up. In a few minutes I had the basics done. Then I started exploring all the ways I could customize it and again I was very impressed. **What do you dislike about The Receptionist?** The biggest challenge I faced was setting up a generic Apple ID for the company use. If that is the biggest issue, it says a lot about the system. I have nothing else even remotely negative to say. **What problems is The Receptionist solving and how is that benefiting you?** We have strict visitor tracking requirements due to the type of contracts we handle. I thought it was going to be difficult to find a cost-effective solution to fill the need, but it was not. ### 33. The Receptionist is by far the easiest to use and most customizable digital receptionist software! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2022 **What do you like best about The Receptionist?** I tried four or five different digital receptionist types of software and each one of them was lacking in certain areas. The Receptionist really did excel in all areas and checked every box that I was looking for. It's hard to pick just one thing that I like the best so I'll just say this, the fact that this software did everything I needed for a very fair price makes it the best in my opinion. **What do you dislike about The Receptionist?** Honestly, I cannot think of any downsides or things that I dislike at this time. I wish I could provide some helpful criticism here but I do not have anything meaningful to add... **What problems is The Receptionist solving and how is that benefiting you?** Like many businesses now, we no longer have a full-time receptionist employed just sitting at the front desk "buzzing people in" so to speak. Our business sees a significant amount of truck drivers daily that are picking up and dropping off and having an iPad with The Receptionist installed has made it dead simple for them to get signed in and on their way. ### 34. Perfect Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2022 **What do you like best about The Receptionist?** I love how easy it is to customize The Receptionist visually. You have full control over color themes, box descriptions, and how the user experience runs overall. **What do you dislike about The Receptionist?** Honestly, since we've begun using The Receptionist here at our company, we haven't found any opportunities. It's been working perfectly for what we had in mind initially. Perhaps **What problems is The Receptionist solving and how is that benefiting you?** Given that our office has switched to more of a hybrid working model, The Receptionist has allowed us to continue our day-to-day operations while not worrying about someone not being at the front to greet a potential vendor or package delivery. The features of being able to have a live chat upon signing in has also been great as we've been able to respond whether we are home or in the office. ### 35. Easy to use and robust visitor sign in **Rating:** 5.0/5.0 stars **Reviewed by:** Mark B. | Security Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about The Receptionist?** The ability to create multiple workflows/buttons for different types of visitors. Also very easy to customize. **What do you dislike about The Receptionist?** The fact that it is just an app on the app store **What problems is The Receptionist solving and how is that benefiting you?** Speeds up the visitor sign in process and allows custom workflows . ### 36. Very easy to use and extremely helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Jim M. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2022 **What do you like best about The Receptionist?** Easy setup and ability to manage content and visitor logistics remotely. Robust learning library is available for learning more about the system. Simple setup with many options. **What do you dislike about The Receptionist?** Everything is working well. We have had no issues with the system, or it's configuration. So many practical uses and many options for customization of the system. **What problems is The Receptionist solving and how is that benefiting you?** Did not have a central check-in before using the receptionist. Much easier to determine when patients and customers have arrived. Saves time from checking the waiting room. ### 37. Great app for the front desk area **Rating:** 5.0/5.0 stars **Reviewed by:** Rick F. | SVP, IT, ISO, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about The Receptionist?** Easy to use and excellent UI. Support and onboarding was a breeze. We also got the iPad stand which is solid and easy to place **What do you dislike about The Receptionist?** Didn't ship with larger iPad Pro so it seems a little small and basic **What problems is The Receptionist solving and how is that benefiting you?** None ### 38. Excellent product with a easy to use interface that solves our guest check-in requirements. **Rating:** 5.0/5.0 stars **Reviewed by:** Jason C. | IT Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2022 **What do you like best about The Receptionist?** The Receptionist is extremely customizable to our environment and the user interface makes it easy to customize. A guest can walk right up and input their information without any confusion or questions. Also, the support and documentation for the initial setup were perfect. Any time a question occurred on our end we were able to easily find the answer on the website's support page. **What do you dislike about The Receptionist?** There is very little to dislike about The Receptionist. If I were to nitpick, it would be when using the contactless feature on the home screen. It would be nice when the QR code automatically appears that it wouldn't hide the company logo. A suggestion would be to have the logo move automatically above or below the code when it appears. **What problems is The Receptionist solving and how is that benefiting you?** The Receptionist is providing a more automated way to track our visitors instead of a paper trail. It also provides the benefit of keeping track of US citizenship and documented proof. ### 39. An Effective and Efficient Addition to Our Practice **Rating:** 5.0/5.0 stars **Reviewed by:** Madeline P. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about The Receptionist?** We love the texting features that notify our team members when their guests/clients have arrived. It saves our therapists a lot of back and forth to the front of our office. We also love the reports feature that notifies our front office staff about guest/client information changes. **What do you dislike about The Receptionist?** As of now, we have not identified any feature we necessarily dislike (in a good way)! However, we will continue working with our account managers as we familiarize ourselves with the software if things come up that could improve our overall experience. **What problems is The Receptionist solving and how is that benefiting you?** The Receptionist has helped improve our check-in system at the front office, as we don't have a full-time "receptionist" check people. This software helps improve the client experience when they come to our office. ### 40. Great product, easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Kaleigh B. | owner/director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2022 **What do you like best about The Receptionist?** I like how easy The Receptionist was to set up and how it has given us more freedom to not always have a receptionist on site. It is easy for our clinicians to learn to use also. **What do you dislike about The Receptionist?** I dislike that the cost is the same for multiple locations/addresses. I can't think of anything I dislike about the software itself. I do wish the check out page maybe had an option to put in an outcome measure/survey. **Recommendations to others considering The Receptionist:** The Receptionist has been easy to use and set up. So far I have not had issues with it, so I can't necessarily speak to the customer support part. **What problems is The Receptionist solving and how is that benefiting you?** The Receptionist has solved problems around therapists having to constantly check the waiting room or clients heading down the hallway to look for their therapist or knock on doors. Now clients know to sit in the waiting room and check in, even if our admin is not on site. ### 41. Streamline Visitors **Rating:** 5.0/5.0 stars **Reviewed by:** Tricia K. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2023 **What do you like best about The Receptionist?** The Receptionist has helped with streamlining visitors to our facility. The ease of access for returning visitors; the QR Code is beneficial. **What do you dislike about The Receptionist?** Features are not fully customizable for daily 3rd party return vendors/customers. **What problems is The Receptionist solving and how is that benefiting you?** Directing and speeding up the flow of communication between vendors and company contacts. ### 42. So useful and effecient **Rating:** 5.0/5.0 stars **Reviewed by:** Jana L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2023 **What do you like best about The Receptionist?** It has a very professional appearance. It is efficient and user-friendly for non-tech people and businesses **What do you dislike about The Receptionist?** It is quite expensive for an application. I would prefer a one-time charge with a lower cost subscription for my very basic business needs. **What problems is The Receptionist solving and how is that benefiting you?** Visitor management for clients in a multiple clinician psychotherapy practice. More cost efficient and private than a receptionist. ### 43. Easy to use, all the features, not too complicated **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2022 **What do you like best about The Receptionist?** The team behind the Receptionist is great. They respond very quickly to queries and want to make your experience as easy as possible. The system itself is easy to understand for visitors and admins alike. **What do you dislike about The Receptionist?** The one downside is that when I was initially checking out the Receptionist, I wanted to talk with someone before setting up a trial. There was no easy way to do this online and I needed to reach out to the team directly. **What problems is The Receptionist solving and how is that benefiting you?** The Receptionist is helping us with registering our visitors and digitizing our NDAs. This makes our visitor check-in process more streamlined and puts all our NDAs in one place. ### 44. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa R. | Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about The Receptionist?** My company is excited to begin using The Receptionist! Their staff was very helpful during the set-up process and made customizing and getting this system ready to go very easy. **What do you dislike about The Receptionist?** We would like the option to lock the screen when The Receptionist is running. That will alleviate the possibility of a guest accidently closing the program and not checking in. **What problems is The Receptionist solving and how is that benefiting you?** Our company is going 100% digital and this will alleviate the need for a paper log book as well as take the responsibility off our receptionist. We will also be able to keep contact information on our guests for auditing purposes. ### 45. Efficient Check-In for Clients and Staff Notification **Rating:** 4.5/5.0 stars **Reviewed by:** Jennie Marie B. | Practice Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2022 **What do you like best about The Receptionist?** We no longer need to have a staffed receptionist desk. **What do you dislike about The Receptionist?** Nothing, it works great. There is no suggestion that I have at this time. **What problems is The Receptionist solving and how is that benefiting you?** We no longer need to have staff present at the front desk to receive therapy clients. Very helpful for a large practice with 25 therapists. ### 46. Great addition to our property **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica A. | Senior Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about The Receptionist?** The checkin feature. I love knowing right away that someone is in the lobby waiting. **What do you dislike about The Receptionist?** We havent really ran into anything we dont like. **What problems is The Receptionist solving and how is that benefiting you?** The only struggle we had was setting up but we figured it out quickly. ### 47. Love The Receptionist as our check-in app! **Rating:** 5.0/5.0 stars **Reviewed by:** Carrie N. | Owner & Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2023 **What do you like best about The Receptionist?** It is easy to set up, intuitive to use, and helps our clinicians know when a client has arrived in the office. **What do you dislike about The Receptionist?** Nothing! I would not suggest any changes at this time. **What problems is The Receptionist solving and how is that benefiting you?** Therapists had to peek out of their offices to see if a client has arrived. Now they are notified via email and text message. ### 48. Great device and easy UI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2022 **What do you like best about The Receptionist?** The Reception is straightforward to set up and is crazy intuitive. I didn't read any instructions and figured out the setup by simply diving in. **What do you dislike about The Receptionist?** The nametag was not as easy to set up as the other elements. While I was able to complete what I wanted, it's plain. It'd be nice to include more fonts. **What problems is The Receptionist solving and how is that benefiting you?** We needed a digital solution to log all guests and provide a way to account for everyone in the building(s) at any given time. ### 49. Easy to use, Nice people! **Rating:** 5.0/5.0 stars **Reviewed by:** Hilary T. | Employee Engagement & Events, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2022 **What do you like best about The Receptionist?** I like that it's a small team and that when I reach out via chat or email, I get a real person who loves what they do and cares about me and my team. **What do you dislike about The Receptionist?** The printer connection is a bit difficult but Raven was super helpful and walked me through it, followed up with emailed instructions, etc. **What problems is The Receptionist solving and how is that benefiting you?** Guest Management and Emergency Preparedness ### 50. Positive with a lot of feedback seeking. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2022 **What do you like best about The Receptionist?** The Receptionist is easy and intuitive to use, the set-up process was thorough, individualized, and helpful. Follow up has been amazing. **What do you dislike about The Receptionist?** The fact that we are using it for visual display and cannot unselect unused features, which then make the font small and hard to see; the main reason we have it, so it might not work long term. We have put in a ticket for support and look to hear when/if this small but important change will be available. **What problems is The Receptionist solving and how is that benefiting you?** Quicker check-in without having to have multiple people answer the phones every hour, increased speed with notifying therapists that patients have arrived also. ## The Receptionist Discussions - [Is receptionist software allow to integrate with third party application?](https://www.g2.com/discussions/29296-is-receptionist-software-allow-to-integrate-with-third-party-application) - 4 comments, 1 upvote - [Are all features included in the pricing?](https://www.g2.com/discussions/features-54072a2a-e363-4c30-9170-5b5cd1f8acaf) - 3 comments, 1 upvote - [Is support included?](https://www.g2.com/discussions/support-9ec2a076-f67c-4b8d-a38e-119792327f0e) - 3 comments, 1 upvote - [Why The Receptionist?](https://www.g2.com/discussions/6758-why-the-receptionist) - 2 comments, 1 upvote - [View The Receptionist pricing details and edition comparison](https://www.g2.com/products/the-receptionist/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+23%3A06%3A28+-0500&secure%5Bsession_id%5D=26924b1d-eae9-4fee-94cb-f55d22f270bb&secure%5Btoken%5D=6a669dc8ac4c9841e05c486ab186c9cfc3a5ed61e7a507e2749fb550ad15dfcf&format=llm_user) ## The Receptionist Integrations - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [SimplePractice](https://www.g2.com/products/simplepractice/reviews) ## The Receptionist Features **Platform Basics** - Visitor Check-In - Mail Management - Visitor Database - Reports & Analytics - Blacklist Screenings - Badge Issuance - Automation **Platform Data** - Automation - Analytics - Visitor Logs - Dashboard **Platform Interoperability** - Notifications - Hardware **Platform Additional Functionality** - Integration **Additional Functionality - Visitor Management** - NDA & Contract Signing - Integrations with Relevant Software - Hardware Integration - Multi-lingual Support **Agentic AI - Visitor Management** - Decision Making ## Top The Receptionist Alternatives - [Envoy Visitors](https://www.g2.com/products/envoy-visitors/reviews) - 4.7/5.0 (426 reviews) - [Eptura Visitor](https://www.g2.com/products/eptura-visitor/reviews) - 4.6/5.0 (176 reviews) - [FacilityOS](https://www.g2.com/products/facilityos/reviews) - 4.7/5.0 (261 reviews)