Top 10 Text Alternatives & Competitors

Top 10 Alternatives to Text Recently Reviewed By G2 Community

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Fin
By Intercom, Inc.
4.5/5
(3,851)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Categories in common with Text:
AI Customer Support Agents
Help Desk
Live Chat
Customer Self-Service
Digital Customer Service Platforms

Zendesk for Customer Service
By Zendesk
4.3/5
(6,936)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Categories in common with Text:
AI Customer Support Agents
Help Desk
Live Chat
Customer Self-Service
Digital Customer Service Platforms

Agentforce Service (formerly Salesforce Service Cloud)
By Salesforce
4.4/5
(7,327)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Categories in common with Text:
Help Desk
Live Chat
Customer Self-Service
Digital Customer Service Platforms
Customer Service Automation

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Plivo
By Plivo
4.5/5
(746)
Product Description
Global SMS & Voice calls for businesses of all sizes
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Categories in common with Text:
AI Customer Support Agents
Help Desk
Live Chat
Customer Self-Service
Digital Customer Service Platforms

Jotform AI Agents
By Jotform
4.5/5
(677)
Product Description
Jotform AI Agents are the future of customer service. They are powerful automated customer service tools that provide real-time assistance to users. Use your own AI Agent to streamline support operations, enhance user engagement, and improve response times. Train and customize AI Agents to answer FAQs, help users fill out forms, field phone calls and SMS messages, and provide users with 24-7 support. Build your ultimate customer service agent with our free, AI-powered tool.
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Categories in common with Text:
AI Customer Support Agents
Help Desk
Live Chat
Customer Self-Service
Customer Service Automation

Five9 Intelligent Cloud Contact Center Platform
By Five9
4.1/5
(611)
Product Description
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
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Categories in common with Text:
AI Customer Support Agents
Help Desk
Live Chat
Digital Customer Service Platforms
Customer Service Automation

Kapture CX
By Kapture CX
4.5/5
(356)
Product Description
Kapture is a business automation platform that helps organisations manage sales, operations and customer service through a simple interface.
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Categories in common with Text:
AI Customer Support Agents
Help Desk
Live Chat
Customer Self-Service
Digital Customer Service Platforms

HubSpot Service Hub
By HubSpot
4.4/5
(2,912)
Product Description
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup.
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Categories in common with Text:
AI Customer Support Agents
Help Desk
Live Chat
Customer Self-Service
Digital Customer Service Platforms

Talkdesk
By Talkdesk
4.4/5
(2,504)
Product Description
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
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Categories in common with Text:
AI Customer Support Agents
Live Chat
Customer Self-Service
Digital Customer Service Platforms
Customer Service Automation