--- title: Text Reviews meta_title: 'Text Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 12 reviews by the users' company size, role or industry to find out how Text works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 12 scale: '5' date_modified: '2026-06-30' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Text Reviews **Vendor:** Text **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.1/5.0 **Total Reviews:** 12 ## About Text Text is an AI-first customer service platform built for ecommerce and digital-first businesses that want to grow volume without growing the team. The idea behind it is simple: your support team is already your biggest sales channel. And now there's a way to unlock it. πŸ›’ AI that doesn't just support - it sells AI agents and human agents share one inbox. But unlike most platforms, the AI doesn't just answer questions and close chats. It: β€’ detects checkout hesitation and steps in with the right offer; β€’ spots buying signals hiding in routine inquiries β€’ qualifies leads, captures details, and hands your team warm conversations with full context The result? Your support becomes the place where revenue happens. πŸ’‘ 74% resolution rate, around the clock The AI agent works 24/7, resolving repetitive queries end-to-end - order status, returns, FAQs, product specs - all grounded in your own knowledge base. And it's good at it: 74% resolution rate versus 59% industry average. When no one's online, it keeps working: β€’ capturing leads β€’ qualifying visitors β€’ collecting what your team needs for a meaningful follow-up When your team's back, it shifts gears - triaging by intent and routing high-value conversations to the right person. πŸ“‘ Every channel, one inbox One omnichannel inbox covers chat, email, Messenger, SMS, and more. Full conversation history, customer context, and Shopify order data visible per contact. Tickets and chats unified with shared tagging and routing. πŸ€– Automation at every level Workflows handle tagging, routing, follow-ups, and notifications - connected to HubSpot, Shopify, Slack, and more. AI agents resolve conversations autonomously, with custom skills you define in plain language. Copilot assists your human agents with reply suggestions and summaries. You stay in control: tone, answer length, language - all configurable per AI agent. Conversations can be supervised in real time, with human takeover at any point.. 🌍 Minutes to set up. Built to scale. Whether you're a growing ecommerce brand or a digital-first team scaling fast - setup takes minutes. Point the AI at your website and it's handling conversations the same day. Trusted by over 35,000 companies including Unilever, Wembley Stadium, and MIT. πŸ”’ Built for enterprise trust and security β€’ SOC 2 audited β€’ GDPR compliant β€’ CCPA compliant β€’ PCI DSS certified Start your free 14-day trial today and see how Text transforms support into measurable ROI. No credit card required. ## Text Pros & Cons **What users like:** - Users appreciate the **simplicity and helpful features** of the product, especially enjoying the Copilot for quick information retrieval. (1 reviews) - Users appreciate the **simplicity and helpful notification options** in Call Management, enhancing their overall experience and efficiency. (1 reviews) - Users appreciate the **simplicity of the layout** and find the Copilot feature very helpful for information retrieval. (1 reviews) - Users appreciate the **ease of use** with a simple layout and helpful notification options. (1 reviews) - Users love the **simple layout** and find the notification options and Copilot feature immensely helpful for information searches. (1 reviews) - Helpful (1 reviews) - Simple (1 reviews) - Tools Availability (1 reviews) ## Text Reviews ### 1. Integrated Tickets & Live Chat with Great Canned Responses and Smart Notifications **Rating:** 4.0/5.0 stars **Reviewed by:** Hussein M. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Text?** Canned responses. I use those quite a bit. I also like that the tickets and livechat are integrated. The notification panel is well designed, I can test my set up quickly - making sure I don't miss a chat. I like seeing what chatters type before they hit send, because it gives me more time to formulate a response. **What do you dislike about Text?** Very little. The tagging feature is somewhat inconsistent. Based on canned responses in chats - its very accurate, but in chats where canned responses are not used its hit or miss. Good feature to have though! **What problems is Text solving and how is that benefiting you?** Clients who wouldn't like to chat on the phone have another option to reach us. Clients often chat with us in the middle of their work day so they can monitor responses ask for schedule changes and get an immediate response. For new clients who'd like questions answered, it helps us cath high intent leads that we can work towards converting down the road. ### 2. ​​We stopped losing sales at the finish line **Rating:** 5.0/5.0 stars **Reviewed by:** Jerry H. | Marketing Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Text?** It changed how I think about support. We're not just solving problems anymore – we're closing deals while we do it. A customer asks about sizing, we answer, and before they leave we've suggested the matching piece. That used to require a trained sales rep. Now it just happens. The real-time part is underrated too. Being there at the exact moment someone's stuck – that's when loyalty gets built. **What do you dislike about Text?** Setup takes more thought than the onboarding suggests. The AI agent is good out of the box, but if you want it to cross-sell intelligently, you need to put in the work on knowledge sources and skills configuration. It's worth it, just plan for it. **What problems is Text solving and how is that benefiting you?** Text solved the gap between support and sales. Our customers often had questions right before buying, and without real-time help those moments turned into abandoned carts. With Text, we can answer instantly, see order and cart context, and recommend the right products while the conversation is happening. The AI also handles routine questions on its own and surfaces upsell opportunities automatically. That means our team focuses on complex cases while support interactions start generating revenue instead of just closing tickets. ### 3. Easy to Use with Plenty of Features for a Smooth Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas M. | Chat agent, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about Text?** I love how easy to use it is and that there are so many features made just to make the experience smoother **What do you dislike about Text?** There is nothing I actually dislike about Text **What problems is Text solving and how is that benefiting you?** The platform is helping me connect with my prospects in a direct and meaningful way. We struggled with providing them with quick and easy information but now that we communicate with them in live, we saw a huge increase in engagement and satisfaction ### 4. Easy Organization with Clear Ticket and Live Chat Separation **Rating:** 4.5/5.0 stars **Reviewed by:** Azeez K. | Sales Assosciate, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about Text?** The best part about text is the easiness and how it organizes everything so easily. Can easily differentiate tickets and live chats. **What do you dislike about Text?** There is nothing as such which I dislike. Maybe the tickets can be done and handled better as some important tickets go to spam folder. **What problems is Text solving and how is that benefiting you?** The easiness and the way in which I can organize my work. The ticketing and texting feature such as canned responses is worth mentioning. ### 5. All-in-One Messaging Hub: Chat, SMS, and Email in One Place **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Text?** Multiple features are available at one place. I can chat, send sms, send and read emails, etc. **What do you dislike about Text?** The text mobile application is not so great as some of the features are hard to use on a mobile phone and it's not too easy to navigate **What problems is Text solving and how is that benefiting you?** I can send multiple emails at the same time to multiple people, which saves me time and effort. It’s straightforward to use, and new employees can learn to use it effectively without much trouble. The AI features also make it easier to write responses to customers, and that helps boost sales. ### 6. Good Support with Room for Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Peter S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2026 **What do you like best about Text?** I like the archive feature, which lets me browse customer info after the chat completes, making it easy to gather certain customer info. I also appreciate the time-out feature after 10 minutes because it helps manage existing chats more effectively. **What do you dislike about Text?** Archive could be better organized. Not that easy to find recent chats. **What problems is Text solving and how is that benefiting you?** I use Text for quick customer support. It helps with quick tips and solving questions. The archive feature lets me access customer info post-chat, and the 10-minute time-out aids in managing chats. ### 7. Easy to Use, Low-Maintenance, and Great Nonprofit Pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Text?** It's genuinely easy to use and requires almost no ongoing maintenance. Our team adopted it quickly, and it's been a reliable way for prospective students to reach us in real time without adding administrative overhead on our end. Nonprofit pricing was a real benefit. **What do you dislike about Text?** When we have needed support, the help chat appears to be bot-driven, which makes it harder to reach a live agent quickly. It hasn't been a significant issue since the platform rarely requires troubleshooting, but it's worth noting. **What problems is Text solving and how is that benefiting you?** It gives prospective students a low-barrier way to reach us in real time while they're actively browsing our website. Rather than waiting for an email response or navigating to a contact form, they can get quick answers in the moment. ### 8. Promising chatbot navigation, but still room for improvement in intuitiveness and training **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Text?** We use text for our chatbot on the website to guide our customers. Initial tests were very promising. **What do you dislike about Text?** The navigation is not very intuitive and the chatbot currently learns mainly from the prompt. The training options could be improved. **What problems is Text solving and how is that benefiting you?** Fewer customer inquiries by having them answered by the chatbot. Customers receive the information they need faster and don't have to click through the website themselves. ### 9. Clean Interface, Instant Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Ken M. | Sales agent, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Text?** I like that the Text app is clean and easy to use. The live chat feature is particularly valuable for instant communication and is also easy to use. **What do you dislike about Text?** I think the only part that could be improved is the way the analytics are delivered **What problems is Text solving and how is that benefiting you?** Text resolves customer communication, offering instant live chat, which is easy and clean to use. ### 10. Easy-to-Use Platform with a Simple, Navigable Left-Hand Menu **Rating:** 4.0/5.0 stars **Reviewed by:** Joseph H. | Sales Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Text?** Ease of use, I like how the left hand menu is easy to navigate **What do you dislike about Text?** The constant notifications about website visitors, it can be annoying **What problems is Text solving and how is that benefiting you?** Communicate with website visitors which we were not able to do ### 11. Efficient Customer Interaction, Limited CRM Integration **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Music | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2026 **What do you like best about Text?** I like that Text is an all-in-one solution for both text and chat. It really helps that we don't have to jump between apps, making the whole process more streamlined. **What do you dislike about Text?** It doesn't directly interface with our bespoke CRM. **What problems is Text solving and how is that benefiting you?** Text shortens customer wait time, is more cost-efficient, and eliminates the need to jump between apps because it's an all-in-one solution for text and chat. ### 12. Simple Layout and Helpful Copilot, But Needs Custom Greeting Option **Rating:** 4.5/5.0 stars **Reviewed by:** Nick P. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Text?** Love the simplicity of the layout. The notification options are helpful. Copilot is my favorite; as a newer staff member I find myself frequently defaulting to utilizing this feature to search for any information a caller or visitor to the website might request, about which I may know little. **What do you dislike about Text?** I would like the option to personalize my own default greeting. **What problems is Text solving and how is that benefiting you?** Compiling information from our website into a central application (like Copilot) is helpful. - [View Text pricing details and edition comparison](https://www.g2.com/products/text-text/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-03+08%3A38%3A50+-0500&secure%5Bsession_id%5D=32a4216f-6651-4358-a379-877867560e4d&secure%5Btoken%5D=99072860b349b5bed913d00f5aab0926105632e787854aef57579f6586807e26&format=llm_user) ## Text Integrations - [2way.app](https://www.g2.com/products/2way-app/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) ## Text Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Customer Support** - Text - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Self-Service Experience** - Knowledge Base - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Text Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,709 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,629 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,967 reviews)