--- title: Text Reviews meta_title: 'Text Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 12 reviews by the users' company size, role or industry to find out how Text works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 12 scale: '5' date_modified: '2026-08-19' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Text Reviews **Vendor:** Text **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.1/5.0 **Total Reviews:** 12 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About Text Text is an AI-first customer service platform built for ecommerce and digital-first businesses that want to grow volume without growing the team. The idea behind Text is simple: your support team is already your biggest sales channel - no matter if it's working on email, tickets, live chat or messaging apps. And now there's a way to unlock their potential with Text! πŸ›’ Text AI doesn't just support - it sells In Text, AI agents and human agents share one inbox. But unlike most platforms, the Text AI doesn't just answer questions and close chats. It: β€’ detects checkout hesitation and steps in with the right offer; β€’ spots buying signals hiding in routine inquiries β€’ qualifies leads, captures details, and hands your team warm conversations with full context The result? Your support becomes the place where revenue happens. πŸ’‘ 74% resolution rate, around the clock The AI agent works 24/7, resolving repetitive queries end-to-end - order status, returns, FAQs, product specs - all grounded in your own knowledge base. And it's good at it: 74% resolution rate versus 59% industry average. When no one's online, Text AI agents keep working: β€’ capturing leads β€’ qualifying visitors β€’ collecting what your team needs for a meaningful follow-up When your team's back, it shifts gears - triaging by intent and routing high-value conversations to the right person. πŸ“‘ Every channel, one inbox One omnichannel inbox in Text covers chat, email, Facebook Messenger, SMS, WhatsApp, Instagram, Telegram and more. Full conversation history, customer context, and Shopify order data visible per contact. Tickets and chats are unified in one Text interface with shared tagging and routing between communication channels. πŸ€– Automation at every level Workflows in Text handle tagging, routing, follow-ups, and notifications - connected to HubSpot, Shopify, Slack, and more. Text AI agents resolve conversations autonomously, with custom skills you define in plain language. Copilot assists your human agents with reply suggestions and summaries. You stay in control: tone, answer length, language - all configurable per AI agent. Conversations in Text can be supervised in real time, with human takeover at any point.. 🌍 Minutes to set up. Built to scale. Whether you're a growing ecommerce brand or a digital-first team scaling fast - setup takes minutes. Point the Text AI at your website and it's handling conversations the same day. Text products are trusted by over 35,000 companies including Unilever, Wembley Stadium, and MIT. πŸ”’ Text is built for enterprise trust and security β€’ SOC 2 audited β€’ GDPR compliant β€’ CCPA compliant β€’ PCI DSS certified Start your free 14-day Text trial today and see how Text transforms support into measurable ROI. No credit card required. Visit text.com for more! ## Text Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users appreciate the **simplicity and helpful notification options** of the product, enhancing their overall experience. (1 reviews) - Users value the **simplicity of the layout** in Call Management, enhancing their interactions through effective navigation and support. (1 reviews) - Users love the **simplicity of the layout** , appreciating the helpful notification options and the Copilot feature. (1 reviews) - Users appreciate the **ease of use** provided by the simple layout and helpful notification options. (1 reviews) - Users appreciate the **simplicity of the layout** and find Copilot exceptionally helpful for efficiently accessing information. (1 reviews) - Helpful (1 reviews) - Simple (1 reviews) - Tools Availability (1 reviews) ## Text Reviews ### 1. Integrated Tickets & Live Chat with Great Canned Responses and Smart Notifications **Rating:** 4.0/5.0 stars **Reviewed by:** Hussein M. | Marketing Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 02, 2026 **What do you like best about Text?** Canned responses. I use those quite a bit. I also like that the tickets and livechat are integrated. The notification panel is well designed, I can test my set up quickly - making sure I don't miss a chat. I like seeing what chatters type before they hit send, because it gives me more time to formulate a response. **What do you dislike about Text?** Very little. The tagging feature is somewhat inconsistent. Based on canned responses in chats - its very accurate, but in chats where canned responses are not used its hit or miss. Good feature to have though! **What problems is Text solving and how is that benefiting you?** Clients who wouldn't like to chat on the phone have another option to reach us. Clients often chat with us in the middle of their work day so they can monitor responses ask for schedule changes and get an immediate response. For new clients who'd like questions answered, it helps us cath high intent leads that we can work towards converting down the road. ### 2. ​​We stopped losing sales at the finish line **Rating:** 5.0/5.0 stars **Reviewed by:** Jerry H. | Marketing Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: G2 invite:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** March 13, 2026 **What do you like best about Text?** It changed how I think about support. We're not just solving problems anymore – we're closing deals while we do it. A customer asks about sizing, we answer, and before they leave we've suggested the matching piece. That used to require a trained sales rep. Now it just happens. The real-time part is underrated too. Being there at the exact moment someone's stuck – that's when loyalty gets built. **What do you dislike about Text?** Setup takes more thought than the onboarding suggests. The AI agent is good out of the box, but if you want it to cross-sell intelligently, you need to put in the work on knowledge sources and skills configuration. It's worth it, just plan for it. **What problems is Text solving and how is that benefiting you?** Text solved the gap between support and sales. Our customers often had questions right before buying, and without real-time help those moments turned into abandoned carts. With Text, we can answer instantly, see order and cart context, and recommend the right products while the conversation is happening. The AI also handles routine questions on its own and surfaces upsell opportunities automatically. That means our team focuses on complex cases while support interactions start generating revenue instead of just closing tickets. ### 3. All-in-One Messaging Hub: Chat, SMS, and Email in One Place **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 03, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Text?** Multiple features are available at one place. I can chat, send sms, send and read emails, etc. **What do you dislike about Text?** The text mobile application is not so great as some of the features are hard to use on a mobile phone and it's not too easy to navigate **What problems is Text solving and how is that benefiting you?** I can send multiple emails at the same time to multiple people, which saves me time and effort. It’s straightforward to use, and new employees can learn to use it effectively without much trouble. The AI features also make it easier to write responses to customers, and that helps boost sales. ### 4. Easy to Use with Plenty of Features for a Smooth Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas M. | Chat agent, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 04, 2026 **What do you like best about Text?** I love how easy to use it is and that there are so many features made just to make the experience smoother **What do you dislike about Text?** There is nothing I actually dislike about Text **What problems is Text solving and how is that benefiting you?** The platform is helping me connect with my prospects in a direct and meaningful way. We struggled with providing them with quick and easy information but now that we communicate with them in live, we saw a huge increase in engagement and satisfaction ### 5. Easy Organization with Clear Ticket and Live Chat Separation **Rating:** 4.5/5.0 stars **Reviewed by:** Azeez K. | Sales Assosciate, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 04, 2026 **What do you like best about Text?** The best part about text is the easiness and how it organizes everything so easily. Can easily differentiate tickets and live chats. **What do you dislike about Text?** There is nothing as such which I dislike. Maybe the tickets can be done and handled better as some important tickets go to spam folder. **What problems is Text solving and how is that benefiting you?** The easiness and the way in which I can organize my work. The ticketing and texting feature such as canned responses is worth mentioning. ### 6. Good Support with Room for Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Peter S. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 08, 2026 **What do you like best about Text?** I like the archive feature, which lets me browse customer info after the chat completes, making it easy to gather certain customer info. I also appreciate the time-out feature after 10 minutes because it helps manage existing chats more effectively. **What do you dislike about Text?** Archive could be better organized. Not that easy to find recent chats. **What problems is Text solving and how is that benefiting you?** I use Text for quick customer support. It helps with quick tips and solving questions. The archive feature lets me access customer info post-chat, and the 10-minute time-out aids in managing chats. ### 7. Easy to Use, Low-Maintenance, and Great Nonprofit Pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 02, 2026 **What do you like best about Text?** It's genuinely easy to use and requires almost no ongoing maintenance. Our team adopted it quickly, and it's been a reliable way for prospective students to reach us in real time without adding administrative overhead on our end. Nonprofit pricing was a real benefit. **What do you dislike about Text?** When we have needed support, the help chat appears to be bot-driven, which makes it harder to reach a live agent quickly. It hasn't been a significant issue since the platform rarely requires troubleshooting, but it's worth noting. **What problems is Text solving and how is that benefiting you?** It gives prospective students a low-barrier way to reach us in real time while they're actively browsing our website. Rather than waiting for an email response or navigating to a contact form, they can get quick answers in the moment. ### 8. Promising chatbot navigation, but still room for improvement in intuitiveness and training **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from German using AI. **Reviewed Date:** June 03, 2026 **What do you like best about Text?** We use text for our chatbot on the website to guide our customers. Initial tests were very promising. **What do you dislike about Text?** The navigation is not very intuitive and the chatbot currently learns mainly from the prompt. The training options could be improved. **What problems is Text solving and how is that benefiting you?** Fewer customer inquiries by having them answered by the chatbot. Customers receive the information they need faster and don't have to click through the website themselves. ### 9. Clean Interface, Instant Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Ken M. | Sales agent, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 02, 2026 **What do you like best about Text?** I like that the Text app is clean and easy to use. The live chat feature is particularly valuable for instant communication and is also easy to use. **What do you dislike about Text?** I think the only part that could be improved is the way the analytics are delivered **What problems is Text solving and how is that benefiting you?** Text resolves customer communication, offering instant live chat, which is easy and clean to use. ### 10. Easy-to-Use Platform with a Simple, Navigable Left-Hand Menu **Rating:** 4.0/5.0 stars **Reviewed by:** Joseph H. | Sales Team Leader, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 02, 2026 **What do you like best about Text?** Ease of use, I like how the left hand menu is easy to navigate **What do you dislike about Text?** The constant notifications about website visitors, it can be annoying **What problems is Text solving and how is that benefiting you?** Communicate with website visitors which we were not able to do ### 11. Efficient Customer Interaction, Limited CRM Integration **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Music | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 06, 2026 **What do you like best about Text?** I like that Text is an all-in-one solution for both text and chat. It really helps that we don't have to jump between apps, making the whole process more streamlined. **What do you dislike about Text?** It doesn't directly interface with our bespoke CRM. **What problems is Text solving and how is that benefiting you?** Text shortens customer wait time, is more cost-efficient, and eliminates the need to jump between apps because it's an all-in-one solution for text and chat. ### 12. Simple Layout and Helpful Copilot, But Needs Custom Greeting Option **Rating:** 4.5/5.0 stars **Reviewed by:** Nick P. | Customer Service Representative, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: G2 invite:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** October 22, 2025 **What do you like best about Text?** Love the simplicity of the layout. The notification options are helpful. Copilot is my favorite; as a newer staff member I find myself frequently defaulting to utilizing this feature to search for any information a caller or visitor to the website might request, about which I may know little. **What do you dislike about Text?** I would like the option to personalize my own default greeting. **What problems is Text solving and how is that benefiting you?** Compiling information from our website into a central application (like Copilot) is helpful. - [View Text pricing details and edition comparison](https://www.g2.com/products/text/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-22+13%3A08%3A37+-0500&secure%5Bsession_id%5D=bd1062d5-8e6d-4d0f-baac-69a77fce26f5&secure%5Btoken%5D=3137c3f0185f40918d784a0c657093bde51af0c2cbc8dfb6e3a6d62934b33b4d&format=llm_user) ## Text Integrations - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Webflow](https://www.g2.com/products/webflow/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) ## Text Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Customer Support** - Text - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **Self-Service Experience** - Knowledge Base - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Text Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,738 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,693 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,971 reviews)