# Text Reviews
**Vendor:** Text  
**Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)  
**Average Rating:** 4.8/5.0  
**Total Reviews:** 2
## About Text
Text is an AI-first customer service platform built for ecommerce and digital-first businesses that want to grow volume without growing the team. The idea behind it is simple: your support team is already your biggest sales channel. And now there's a way to unlock it. 🛒 AI that doesn't just support - it sells AI agents and human agents share one inbox. But unlike most platforms, the AI doesn't just answer questions and close chats. It: • detects checkout hesitation and steps in with the right offer; • spots buying signals hiding in routine inquiries • qualifies leads, captures details, and hands your team warm conversations with full context The result? Your support becomes the place where revenue happens. 💡 74% resolution rate, around the clock The AI agent works 24/7, resolving repetitive queries end-to-end - order status, returns, FAQs, product specs - all grounded in your own knowledge base. And it's good at it: 74% resolution rate versus 59% industry average. When no one's online, it keeps working: • capturing leads • qualifying visitors • collecting what your team needs for a meaningful follow-up When your team's back, it shifts gears - triaging by intent and routing high-value conversations to the right person. 📡 Every channel, one inbox One omnichannel inbox covers chat, email, Messenger, SMS, and more. Full conversation history, customer context, and Shopify order data visible per contact. Tickets and chats unified with shared tagging and routing. 🤖 Automation at every level Workflows handle tagging, routing, follow-ups, and notifications - connected to HubSpot, Shopify, Slack, and more. AI agents resolve conversations autonomously, with custom skills you define in plain language. Copilot assists your human agents with reply suggestions and summaries. You stay in control: tone, answer length, language - all configurable per AI agent. Conversations can be supervised in real time, with human takeover at any point.. 🌍 Minutes to set up. Built to scale. Whether you're a growing ecommerce brand or a digital-first team scaling fast - setup takes minutes. Point the AI at your website and it's handling conversations the same day. Trusted by over 35,000 companies including Unilever, Wembley Stadium, and MIT. 🔒 Built for enterprise trust and security • SOC 2 audited • GDPR compliant • CCPA compliant • PCI DSS certified Start your free 14-day trial today and see how Text transforms support into measurable ROI. No credit card required.



## Text Pros & Cons
**What users like:**

- Users appreciate the **simplicity and helpfulness of the layout** , especially enjoying the convenience of the Copilot feature. (1 reviews)
- Users appreciate the **simplicity of call management** , finding Copilot particularly helpful for efficiently addressing caller inquiries. (1 reviews)
- Users love the **simplicity of the layout** and find the notification options and Copilot feature incredibly helpful. (1 reviews)
- Users appreciate the **ease of use** with the simple layout and helpful notification options, enhancing workplace efficiency. (1 reviews)
- Users enjoy the **user-friendly layout** and find the Copilot feature particularly helpful for quick information retrieval. (1 reviews)
- Helpful (1 reviews)
- Simple (1 reviews)
- Tools Availability (1 reviews)

## Text Reviews
  ### 1. ​​We stopped losing sales at the finish line

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jerry H. | Marketing Manager, Marketing and Advertising, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 13, 2026

**What do you like best about Text?**

It changed how I think about support. We're not just solving problems anymore – we're closing deals while we do it. A customer asks about sizing, we answer, and before they leave we've suggested the matching piece. That used to require a trained sales rep. Now it just happens.
The real-time part is underrated too. Being there at the exact moment someone's stuck – that's when loyalty gets built.

**What do you dislike about Text?**

Setup takes more thought than the onboarding suggests. The AI agent is good out of the box, but if you want it to cross-sell intelligently, you need to put in the work on knowledge sources and skills configuration. It's worth it, just plan for it.

**What problems is Text solving and how is that benefiting you?**

Text solved the gap between support and sales. Our customers often had questions right before buying, and without real-time help those moments turned into abandoned carts. With Text, we can answer instantly, see order and cart context, and recommend the right products while the conversation is happening.
The AI also handles routine questions on its own and surfaces upsell opportunities automatically. That means our team focuses on complex cases while support interactions start generating revenue instead of just closing tickets.

  ### 2. Simple Layout and Helpful Copilot, But Needs Custom Greeting Option

**Rating:** 4.5/5.0 stars

**Reviewed by:** Nick P. | Customer Service Representative, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 22, 2025

**What do you like best about Text?**

Love the simplicity of the layout. The notification options are helpful. Copilot is my favorite; as a newer staff member I find myself frequently defaulting to utilizing this feature to search for any information a caller or visitor to the website might request, about which I may know little.

**What do you dislike about Text?**

I would like the option to personalize my own default greeting.

**What problems is Text solving and how is that benefiting you?**

Compiling information from our website into a central application (like Copilot) is helpful.



- [View Text pricing details and edition comparison](https://www.g2.com/products/text-text/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+05%3A28%3A24+-0500&secure%5Bsession_id%5D=a68f9763-5589-4f6f-98d1-47d38869232c&secure%5Btoken%5D=a18fa1288377e088245fa8348692400a3898c86cd78bc35650774cd553a021ed&format=llm_user)
## Text Integrations
  - [Shopify](https://www.g2.com/products/shopify/reviews)
  - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews)

## Text Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Responses**
- Personalization
- Route To Human
- Natural Language Understanding (NLU)

**Responses**
- Customization
- Control
- Route To Human
- Menu bars
- Drip sequences

**Customer Support**
- Text
- Knowledge Base

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Automation - AI Agents**
- Sales Follow-Up
- Customer Interaction Automation
- Lead Generation
- Document Processing
- Feedback Collection

**Self-Service Experience**
- Knowledge Base
- Mobile Optimization
- Personalization

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing

**Platform**
- Conversation Editor
- Integration
- Human-In-The-Loop

**Platform**
- Live chat
- Integrations
- Branding
- Analytics
- A/B testing
- Role-based access
- Collection of information

**Automation**
- Ticket Resolution
- Customization
- Intelligent Routing

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Autonomy -  AI Agents**
- Independent Decision Making
- Adaptive Responses
- Task Execution
- Problem Solving

**Self-Service Platform**
- Branding
- Automation
- Artificial Intelligence
- Integrations

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Artificial Intelligence**
- Learning
- Language
- Conversational AI

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Customer Query Resolution - AI Customer Support Agents**
- Automated Ticket Resolution
- Contextual Response Generation
- Sentiment Analysis
- Knowledge Base Utilization
- Multilingual Support

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - AI Agents**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Customer Interaction Automation - AI Customer Support Agents**
- Proactive Customer Outreach
- Feedback Collection
- Escalation Handling
- Workflow Optimization

**Agentic AI - Customer Self-Service**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

**Automation**
- Customer Interaction Automation
- Feedback Collection
- Document Processing

**Autonomy**
- Independent Decision Making
- Adaptive Responses
- Task Execution
- Problem Solving

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