TeamViewer Reviews & Product Details

I like how easy it is to access and control a PC with TeamViewer. I can access my own PC remotely, troubleshoot someone else’s PC without being there, and help clients in other countries without traveling. It’s useful when I’m working from home or helping someone in another place, and I can take control of their PC instead of just telling them what to do. I can get started by asking for their TeamViewer code, without needing both PCs to be signed in to the same account. The initial setup was very easy. Review collected by and hosted on G2.com.

I think TeamViewer could do a better job with security, since I’ve seen people get scammed through access to other people’s PCs. Giving someone limited temporary access currently takes technical knowledge. I’d like an easy way to set access permissions or get a warning about a potential scam, but I also wouldn’t want added security steps to stop people from getting the tech support they need. Review collected by and hosted on G2.com.

Honestly, the best part for me is how fast and smooth the remote connection is. I work as a remote tutor and there are times when my session crashes or I can't connect properly to a student call. Our IT support team uses TeamViewer to remotely access my laptop and sort things out - and it usually connects within a minute or less. Once they're in, they can take full control, run diagnostics, restart apps, tweak settings- everything they'd do if they were physically sitting next to me. What I also appreciate is that I can watch everything they do on my screen in real time, so I actually get to understand what went wrong. The performance during these remote sessions is solid, no major lag, no freezing, which matters a lot when you need a quick fix before a student is waiting. The interface is clean enough that even someone like me who's not deeply technical can understand what's happening. Review collected by and hosted on G2.com.

A couple of things bother me a little. First, there are times when the connection takes longer than expected to establish, especially if the network is a bit unstable which can be frustrating when you're already in the middle of a problem and just want it fixed quickly. Also, every time the IT team needs to connect, I have to share the session ID and password with them separately, it's a minor thing but it adds a step each time. I've also noticed that TeamViewer can be a bit heavy on system resources while the remote session is running, the laptop slows down noticeably sometimes, which is not ideal when you're already dealing with a technical issue. And occasionally the connection just drops mid-session for no clear reason, which means IT has to reconnect and start over. Nothing deal-breaking, but these are small friction points that add up over time. Review collected by and hosted on G2.com.

TeamViewer offers a reliable, easy-to-use remote access platform that enables secure support for users no matter where they are. It’s quick to deploy, works across multiple operating systems, and lets administrators troubleshoot issues efficiently without needing complex VPN connectivity. We especially appreciate its stability, unattended access options, file transfer functionality, and strong remote support features, which help shorten resolution times and improve overall operational efficiency. Review collected by and hosted on G2.com.

Licensing costs can become expensive as usage scales, especially for larger organizations with multiple support technicians. At times, connection quality may be affected by network conditions, and some advanced administrative and reporting features require extra configuration to set up properly. Although the platform is feature-rich, understanding the licensing options and usage limitations can still be challenging. Review collected by and hosted on G2.com.

I really like how easy TeamViewer has become to use for remote work. The connection setup is quick and the interface is simple to understand. I also find the file transfer and remote access features very useful when I need to access my work computer from home. The overall experience feels more convenient and reliable than many other remote access tools I have tried. Review collected by and hosted on G2.com.

The remote control can sometimes feel a little slow or laggy when the internet connection is not very stable. It would be great if the connection could be optimized further for slower networks. I would also like to see a smoother experience when switching between screens or transferring larger files. Review collected by and hosted on G2.com.

Recently accessing teamviewer is used to have access to our demo system where I m connected to our demo platform to run demos at customer sites for our enterprise imaging solution Review collected by and hosted on G2.com.

Continuous work on improving security for the different cyber security threats increasing on a fast pace Review collected by and hosted on G2.com.

TeamViewer Remote makes it easy for IT to connect to any laptop/computer remotely whenever they need to apply updates or make changes. They can also hop onto someone's machine to help with troubleshooting when something comes up. Overall, TeamViewer Remote is straightforward to use and works reliably and consistently. Review collected by and hosted on G2.com.

I wish a password were always required whenever someone from IT connects to my machine remotely to provide support. As an end user, that would give me more confidence in the overall security of my computer. In the past, TeamViewer Remote required a password before anyone could gain access to my computer, but now it seems users can connect without being prompted for a password. Review collected by and hosted on G2.com.

For me, there are three things I like about Teamviewer:

1. The ability to customize access with a company agent, which provides greater security for the remote client to trust the support being provided.

2. The ability to create a permanent host for unattended connection, which allows me greater efficiency when updating what I need on the remote client.

3. The ability to create an agent for assistance with the remote client's acceptance, which gives the client certainty that they are receiving good support from people they trust. Review collected by and hosted on G2.com.

I don't like that with the updates the docking window disconnects, it prevents me from providing adequate support when it matters. Review collected by and hosted on G2.com.

The connection is fast and reliable, which matters a lot when supporting users remotely here in Zambia. It's also very easy for end users: they just open TeamViewer and share their ID and password, so I can get onto their machine in a minute without walking them through complicated steps. This saves me travel time and lets me resolve most support issues remotely. Review collected by and hosted on G2.com.

The licence cost is high for small and medium businesses, especially in markets like Zambia where IT budgets are tight. A more affordable tier for small teams would help a lot. On weak or unstable internet connections the session can also lag and become choppy, which slows down support work. Review collected by and hosted on G2.com.

What I like most is the stability and speed of the remote connection, even when the user is on a weaker network. I can quickly access the machines of the Grupo Capitale collaborators to resolve support tickets, without requiring the person to have much technical knowledge to authorize access. The file transfer and remote restart features also save a lot of time in the IT team's daily routine. Review collected by and hosted on G2.com.

At the beginning, the learning curve was a bit more difficult than I expected, mainly to understand all the available configuration options and permissions. Additionally, I feel that the interface does not make it very clear, immediately, which machine or user is being accessed at the moment — this can cause confusion when we have multiple sessions open at the same time. Review collected by and hosted on G2.com.

Teamviewer is really easy to use. With just a few settings options, we can set a personal password and allow users to connect using that password. Whenever I try to use my Teamviewer account on a new system, it sends me an email to confirm that the device is actually being used by me. This is a good security feature. Review collected by and hosted on G2.com.

With the new update, searching for the computers I’ve added to my list isn’t as good as it used to be. It’s not about how it looks, but about how it returns search results compared to earlier versions. Because of that, I uninstalled the new version and reinstalled an older one (v15.64.5). Review collected by and hosted on G2.com.