---
title: Talisma KnowledgeBase Reviews
meta_title: 'Talisma KnowledgeBase Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Talisma KnowledgeBase works for a business like yours.
aggregate_rating:
  rating_value: 4.3
  review_count: 2
  scale: '5'
date_modified: '2025-10-31'
parent_category:
  name: Knowledge Management
  url: https://www.g2.com/categories/knowledge-management
---

# Talisma KnowledgeBase Reviews
**Vendor:** Talisma  
**Category:** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software)  
**Average Rating:** 4.3/5.0  
**Total Reviews:** 2
## About Talisma KnowledgeBase
Customizable enterprise software streamlines document management, customer support, reporting, etc.




## Talisma KnowledgeBase Reviews
  ### 1. Tool to knowledge access

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.)

**Reviewed Date:** June 13, 2022

**What do you like best about Talisma KnowledgeBase?**

It helps us to search the database with the required information which helps us to interact using the available or searched data. It also provides the history of the conversation.

**What do you dislike about Talisma KnowledgeBase?**

The UI is not user friendly. It is difficult to access all features without proper knowledge. Speed is the software is slow and it depends on our local system as well. Newly opened application takes longer time to open.

**What problems is Talisma KnowledgeBase solving and how is that benefiting you?**

It's used for searching any data with respect to the person. If the number is provided the entire data is provided which is helpful. It also provides the callback.

  ### 2. Very useful crm tool in industry

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sushobhan B. | Lead Software Engineer, Enterprise (> 1000 emp.)

**Reviewed Date:** June 14, 2022

**What do you like best about Talisma KnowledgeBase?**

It creates a link for older queries,so that it's easy to track and solve.best and good feature in talishma analytics also.

**What do you dislike about Talisma KnowledgeBase?**

Sometimes it's pretty slow,and so much clumpsy in interface

**What problems is Talisma KnowledgeBase solving and how is that benefiting you?**

Managing historical and huge amount adta this helps us a lot.


## Talisma KnowledgeBase Discussions
  - [What is Talisma KnowledgeBase used for?](https://www.g2.com/discussions/what-is-talisma-knowledgebase-used-for)

- [View Talisma KnowledgeBase pricing details and edition comparison](https://www.g2.com/products/talisma-knowledgebase/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-22+02%3A40%3A01+-0500&secure%5Bsession_id%5D=4624a0f5-b9c9-41d9-9144-21825b8ff140&secure%5Btoken%5D=8ff88b95cbe4c8315b74480a3ed8e7ae184eb2e1fb1fb30ba99695cdf260c19a&format=llm_user)

## Talisma KnowledgeBase Features
**Administration**
- Database Management 
- Data Workflows
- Issue Management

**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Knowledge Management**
- Knowledge Base
- Publishing Workflows
- Analytics

**Generative AI**
- AI Text-to-Speech

**Compliance**
- Policies and Controls
- Data Governance
- Compliance
- Auditing

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Customer Support**
- Intelligent Search
- Suggestions
- Decision Trees

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Data Security**
- Risk Data Attributes
- Data Transport
- Access Management
- Multi-Factor Authentication

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

**Administration**
- Integrations
- User, Role, and Access Management
- Performance and Reliability

**Generative AI**
- AI Text Summarization

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