SugarCRM

SugarCRM

3.6
(467)
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An open-source CRM, SugarCRM is easy to customize. Ideal for small and medium-sized companies, large enterprises & government orgs, Sugar runs in the cloud or on-site.

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SugarCRM review by User in Hospital & Health Care
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SugarCRM review by Ben H.
Ben H.
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View Original April 18, 2017
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"Easy to configure, works on Mobile"

What CRM solution do you use?

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SugarCRM review by Matthew L.
Matthew L.
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"Overall this is my first CRM experience and i have enjoyed it"

What do you like best?

I think the best experience is that you can edit a majority of the items and customize it to your liking.

like that you can use the mobile version which is friendly

love the business card reader

i like the fact how you can set timelines on pretty much every subject to filter this

What do you dislike?

1. it needs to be faster when you edit something

2. instead of clicking on the drop down to edit something you should be able to just click in the box

3. you should be able to sort your task by date on the mobile version

4. Android version needs cleaned up to the point where it look more professional like the iphone

5. everything should be in CAPS

6. needs to be faster when you save something

7. outlook sync and Sugar need to work flawlessly, they dont it is hit and miss

8. we created a tab for entering equipment and listing price and that needs to be fast. we typically only have 2-3 pieces of equipment but i can imagine if someone has 20 items

Recommendations to others considering the product

The more you use this and the more you force yourself to turn away from what you previously use and use this you will love this

What business problems are you solving with the product? What benefits have you realized?

organization problems has always been a must for me, this is def helped.

we are able to now predict the sales side which we were never able to do

before sugar we never had a sales funnel and now we are able to see our quote log and what we are predicitng per month

SugarCRM review by Jarold M.
Jarold M.
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"SugarCRM is indispensable when handling leads"

What do you like best?

It has document storage, and an internal chat integration that is really practical. SugarCRM allows you to track the interactions of our contacts, and also allows you to import them and export them completely free. It has tools for prospecting contacts.

What do you dislike?

Its system of calendars and reminders is really confusing because of the user interface. It does not offer the possibility of integrating to social networks, or generating and evaluating leads. It does not allow management of customer knowledge, or follow up on customer assistance.

Recommendations to others considering the product:

It allows you to carry out email marketing, and segment leads in a professional and highly organized manner. It is undoubtedly an excellent tool to manage funnels, and to carry an adequate sales force automation. Fully recommended to do email marketing.

What problems are you solving with the product? What benefits have you realized?

Excellent for categorizing online customers, more than average CRM platforms. It is exceptional in the application of forecasting, and in the management of customer databases. Your field sales management is highly customizable, as is your performance metric system.

SugarCRM review by Shane D.
Shane D.
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"As sweet as Sugar ;)"

What do you like best?

Apart from being able to make sugar related puns, everything about it. It's a VERY easy CRM to use and as a new hire straight out of college it was great to be able to get a grasp of the technology on the first day. It does have a few bugs but most tech does so I wouldn't hold it against it.

What do you dislike?

The search functionality is flawed at the best of times. You can add a lead, work on a contact then close out and come back only for it to tell you that the data doesn't exist, when you know it does. Causes quite a bit of frustration towards the end of the day.. many a tantrum have been thrown

Recommendations to others considering the product

Update the search functionality as it's terribly slow at the best of the time. Also, it shows that data isn't in the CRM when in fact the data is there. You could upload a lead, work on it, close the site then reopen and search for that person to be told it's not there

What business problems are you solving with the product? What benefits have you realized?

cashing cheques and snappin'necks - making bank.. that and data management while facilitating cross team collaboration

SugarCRM review by Callum W.
Callum W.
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"A CRM with great flexibility and custom options"

What do you like best?

I really like the report function that is easily customizable and allows monitoring and tracking of the team's performance. In addition, you can also export the report results to spreadsheets for further analysis. The next amazing feature of this platform is its control panels. They are one of the most important parts of the platform and one of the simplest tools. Using SugarCRM does not require any coding skills. We largely just drag and drop items.

What do you dislike?

The SugarCRM platform doesn't always work without problems. Sometimes there are bugs that are not always solved even after the updates, which is somewhat disappointing. I would also like to mention that the support team is sometimes slow. When you ask for help, it will take a while until you receive the answer and advice on how to solve your problem.

Recommendations to others considering the product

I think SugarCRM is a suitable platform for both large and small organizations, as it can completely cover most sales and general business needs. I would recommend that you use the SugarCRM platform because it adapts well to your tasks and the results you may will should be better than without using it.

What business problems are you solving with the product? What benefits have you realized?

SugarCRM mainly provides our sales and marketing departments with many automated business development tools. It's a great way for all of our teams, including those outside of sales and marketing, to be constantly connected to current events and data surrounding lead generation and nurturing. We can leverage the data for reporting purposes and also to help us refine our engagement efforts. We can also use their email tools to communicate with our contacts in a measured and automated way.

SugarCRM review by Peter W.
Peter W.
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"Excellent to manage the sales of any type of company."

What do you like best?

It has a large amount of sales tools and tools to track potential customers. The management of reports is very complete and is completely customizable.

What do you dislike?

The case management tools should be improved. I have noticed certain failures in those functions.

Recommendations to others considering the product

It is a fairly complete tool with some reporting functions that has been very helpful to manage the sales of my company. It has a good price. Excellent.

What business problems are you solving with the product? What benefits have you realized?

We are currently in the testing phase of this product and we have been excited about the sales tools that it has, I really like the ability to personalize and the customer service that is exceptional. We have tried other options but SugarCRM is covering all our expectations and we will surely pay a business plan to work comfortably.

SugarCRM review by Liana M.
Liana M.
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"Excellent CRM system that's easily customizable."

What do you like best?

I love how easy it is to customize the system to fit your company's individual needs. It's easy to pull data from the system into reports that can be exported to Excel for deeper analysis.

What do you dislike?

I don't like the way licensing works. We have quite a few users that need access to the system but not on a regular basis - maybe only once or twice a month. I wish there was an option to purchase licenses for the number of users that maybe accessing the system at any given time instead of having to pay for a monthly license for people that barely use it.

Recommendations to others considering the product:

Make sure you have someone within your organization that can really get to know how SugarCRM works and can function as an internal consultant so you can get the most out of your system. It can pretty much do anything you can think of but you have to learn how to "think" like Sugar and be a natural problem solver, not just a programmer.

What problems are you solving with the product? What benefits have you realized?

SugarCRM has given us a central platform to store all of company and project data. This has opened the door for better communication between departments. It's also forced us to see where are various processes are broken so we can tighten up our procedures.

SugarCRM review by Saad A.
Saad A.
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"Flexible, Customizable and Trusted system"

What do you like best?

Very easy to configure, Code level customisations are easy, Powerful set of complete suite of modules and features at one standard cost (no hidden cost), Nice UI and app, Very strong Admin console to be able to do most on the configurations without the use of code or developers

What do you dislike?

No updates on Reporting and Marketing tools, No industry specific solutions, moving away from standard processes does effect speed and upgrades sometimes, Not very user friendly and customisable connectors, very sad at Social media integration tools and lagging behind in inbuilt collaboration / chat tools, It is easy to run a B2B setup but not suited for B2C companies

Recommendations to others considering the product

If you need a extremely flexible CRM system with complicated processes, go for Sugar. Make sure you select a good vendor and have someone onsite/full time internally as a CRM Manager or Consultant to speed implementation and save cost on development

What business problems are you solving with the product? What benefits have you realized?

Running a highly customized Sales process for Financial services and for multiple team in the same system; Getting multiple teams to maintain their client list with their bit of intelligence allows management to evaluate strength; Implementing processes for sales and compliance and capturing information for deep analytics and trends

SugarCRM review by Keshia  S.
Keshia S.
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"SUGARCRM REVIEW "

What do you like best?

I think the "convert" option is a good tool. It makes it simple and easy to create and convert the Accounts, Contacts, Opportunities and Leads together. I also think the "import leads" option process is good too. It's very convenient when you have a large amount of information that you need to import right away. I think inputting the Leads is simple and easy to do.

What do you dislike?

Sometimes the "convert" option is a bit difficult to do and understand. Many Reps forget to "create opportunity" first and just go straight to "save and convert", which does not entirely save the Opportunity and then you'll need to create one. This creates another step for the Reps and is double work for them. I like the "import leads" template, however, it'd be a lot of easier if I didn't have to copy and paste the info to it, just to match the columns. Many of the Reps have an issue with the "email notification". They are able to modify info on the Opportunity Module like the Expected Close Date and Sales Stage. But when a modification is done, they still receive email notifications from the previous info inputted and not the new info.

What business problems are you solving with the product? What benefits have you realized?

Able to track the Reps activity and progress. The Mileage Module helps track the Reps activity and how much of their territory is being worked on and how much traveling they do. The Opportunity Module helps track the progress of their Leads and how many of their Leads can become Demo and actual Sales.

SugarCRM review by Bud H.
Bud H.
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"Best CRM ever - The "poor man's Salesforce.com""

What do you like best?

Ease of customization using the integrated Studio and Process Management tool. Excellent support staff that responds quickly and efficiently to correct things and to answer questions about use and implementation. The self study tutorials are great and the release documentation is easy to follow. SugarCRM is on a path to release new function and improve performance and correct "bugs" on a quarterly basis. We are staying current with every release, and because there's no custom coding our upgrades to the newest release is almost seamless.

What do you dislike?

There really isn't anything to "dislike" - Yes, there is some functionality I'd like to see, but the development team at SugarCRM is rolling out improvements and bug fixes on a quarterly basis and I'm being patient.

Recommendations to others considering the product:

Go for it!

What problems are you solving with the product? What benefits have you realized?

Dramatically improved customer relationship management - Maintain regular contact with customers, manage special price quotes, manage Returned Goods Authorization, manage the order entry process, manage purchasing, manage the product test process.

SugarCRM review by Administrator in Industrial Automation
Administrator in Industrial Automation
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" Customizable software for tracking relationships, but mediocre support"

What do you like best?

Sugar's customizability is a real asset to our business, because we are able to modify our approach (both macro and micro) to sales without being inhibited by the inability of our CRM system to keep up. In that same vein, the levels of reporting in Sugar gives us the ability to see our sales funnel from many different angles.

What do you dislike?

Sugar's direct customer support has been frustratingly subpar. One of the benefits of Sugar is that it has lower price points, but at those lower price points, support is lacking, and the software is stripped of some of its most powerful features (Advanced Workflows in particular). This doubles down on the issue by making accomplishing certain tasks much harder, as well as removing the easy support help to execute it. Sugar also has both a cloud option and an on-premise implementation option, but the on-premise option receives far fewer feature updates than the cloud option, while still costing the same.

The lack of direct linking with Outlook is a struggle for our salespeople. The plugin is good in theory, but in reality has enough quirks (can't choose accounts, very sensitive and creates duplications easily, etc.) that we haven't been able to implement it in a sufficiently hassle-free manner to justify using it, and having Sugar disassociated with Outlook is a struggle.

Recommendations to others considering the product

Sugar's lower price point is nice, but if you're looking for any sort of complex use cases, you'll be spending either substantial time or money outside of that to figure out implementation. Sugar has a lower feature set built in natively.

What business problems are you solving with the product? What benefits have you realized?

We're able to track and report on our sales opportunities with great precision and accuracy, which has allowed us to begin to accurately forecast our upcoming sales. Because of that, we're able to grow in the direction that we want to, giving each opportunity the exact amount of attention it warrants, without ever losing sight of the forest for the trees.

SugarCRM review by Autumn S.
Autumn S.
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"SugarCRM is perfect for us"

What do you like best?

The software is very customizable, reports are easy to build, and the platform contains tools for sales, marketing, and support teams. We appreciate the intuitive interface and ability to easily query information.

What do you dislike?

Updates can be very difficult - custom fields are not always retained, often resulting in long delays between installing the updates. Some of our users also find the Reports to be cumbersome and not intuitive.

Recommendations to others considering the product:

SugarCRM is an excellent CRM tool - if you are looking for something that is customizable, flexible, and intuitive, look no further.

What problems are you solving with the product? What benefits have you realized?

We needed a tool with strong CRM functionality to replace our old system. SugarCRM has saved us time and helped shorten our sales pipeline.

SugarCRM review by Sarah B.
Sarah B.
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"Decent CRM System"

What do you like best?

The best things about Sugar (in theory) are the ways to integrate with email and putting together lists. The lead scores generated with the integration with Act-On are also helpful.

What do you dislike?

We got Sugar to use in conjunction with Act-On...but the integrate doesn't really work. The lists don't carry over like they're supposed to. The lists are difficult to put together and edit. The function of filters is not very intuitive.

What problems are you solving with the product? What benefits have you realized?

We didn't have a great way to organize our contacts, and Sugar's basic functions are easy to navigate. For my colleagues that use the Sugar plug in as well, it's helpful to integrate contact with any contacts with the click of a button.

SugarCRM review by Heather Z.
Heather Z.
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"Would never switch from Sugar!"

What do you like best?

I love that sugar is very organzied and how multiple actions I can do in it. It works for multiple departments too; accounting, sales, finance, customer cases, client services, office manager, etc.

What do you dislike?

Sometimes it acts strange trying to save something on a page

Recommendations to others considering the product:

DO IT! Sugar is very easy to use and comes with so many feautures,

What problems are you solving with the product? What benefits have you realized?

I love that with sugar I can keep notes on my clients, and a huge benefit to that is if one of my colleagues in another part of the office can access the same client page as me, and we can both share notes on the client. Also a huge benefit is that it keeps track of phone calls and the time on the phone. Last, a big benefit is that it is linked to my Microsoft Outlook email so I can use outlook for my emails, and view them all in sugar on the clients page.

SugarCRM review by User
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"I think that sugar is the best at what it's made for"

What do you like best?

I like how easy it is (once set up) to add and edit things. Our company uses Sugar in the marketing and sales dept. in order to track sales, opportunities and keep projects organized. Which means that our logs/entries are forever changing because things need updated. It's extremely easy to jump on and just make the edits and update. We have it linked to Slack (our internal messaging system) and when we update an opportunity, it sends out a message to the whole company to update. So, if we win a large project, the whole company can be informed.

What do you dislike?

The updates that occur can sometimes ruin the calculated fields we have set up. As of recently, when the sugar updates have been occurring, the fields we have in employee sections and some project sections have been incorrect. For example, with the latest update, our employee tenure count won't update automatically now.

Recommendations to others considering the product

Sugar is great for businesses to start organizing their projects and opportunities and keep things universal and easy to access. Utilize the reports!

What business problems are you solving with the product? What benefits have you realized?

Some benefits that we've seen are more productivity with proposals and keeping opportunities organized. Being that the software is so easy to use, it's keeping our projects and opps. way more organized for others. Now, it's just improving the user, not the software.

SugarCRM review by Jotham G.
Jotham G.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"SUGARCRM PLATFORM. "

What do you like best?

All companies desires great software's to enhance productivity regime.SugarCRM software is an amazing platform and I like several elements in this software. First, Sugarcrm software has greatly improved social collaboration of my team organization to deliver a more quality products to our customers. Secondly, it's a great tool in customization of all organization strategies to fit to customers needs as well as desires. Also this software has enhanced integration with other software's so as to improve our level of sales perpetuation at all levels. Also Sugarcrm software being a cloud based sales program it is easy to use and access at any time and everywhere without any restrictions.Also Sugarcrm software has enhanced reporting of all organization workflow within my company.It's an amazing sales program my company has ever used before.

What do you dislike?

Honestly Sugarcrm software is an awesome and it has made a great difference in sales program within my organization what I really don't like in this software is the aspects of pricing regime, it's grows expensive each and every month which makes it difficult for small business to afford as well as manage. Also sometimes it is slow in delivering services and also it has multiple features which may confuse users. I would request Sugarcrm software management team to check on those aspects.

Recommendations to others considering the product

Sugarcrm software is an excellent platform in transforming and improving sales programs at all levels. Personally I have used it in my company and it's amazing. In aspects of customization,reporting aspects,collaboration, integration and also dashboard platforms. It's impressive and I highly recommend Sugarcrm software,try it and establish a concrete change and development within your company.

What business problems are you solving with the product? What benefits have you realized?

My teams was always complaining about poor social collaboration, poor integration within my company, poor customization options which Sugarcrm software has greatly improved sales program within my organization.

SugarCRM review by James A.
James A.
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""SugarCRM Review""

What do you like best?

The report work is effectively customizable,allows checking and following of the group's execution. It has an astonishing control board. It's anything but difficult to pull information from the framework into reports that can be sent out to Excel for more profound examination. Extremely solid Administration comfort to have the capacity to do most on the arrangements without the utilization of code or engineers. Additionally another amazing thing about this product is that its cloud based stage which has improved following and detailing of work process routine since it very well may be gotten to at all dimensions. It's stunning.

What do you dislike?

Quite is nothing that I don't care for. There are a few highlights that I'd love to see, yet the SugarCRM advancement group is taking off upgrades and bug fixes on a quarterly premise and I'm being understanding sitting tight for good outcomes.

Recommendations to others considering the product

Sugar CRM is profoundly prescribed to the organizations searching for a decent client relationship the board programming in a moderate cost.

What business problems are you solving with the product? What benefits have you realized?

Time management and business arranging have been two components were SugarCRM has been precious. As we hope to grow and contract more record supervisors, surveying how much time they go through with every network and the key touch-focuses both depend on information from SugarCRM. It gives me the ability of making nitty gritty report just as monitoring promoting automation's. By executing sugar CRM in our business we get numerous advantages as we help our deals and benefits too.

SugarCRM review by Karen G.
Karen G.
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"SugarCRM platform."

What do you like best?

I and my team we have used SugarCRM software for more than 4 years and its the best software our organization has ever used, I like several elements in SugarCRM software. First,this software has improved sales force automation within my organization therefore putting our level of sales at the top. Second, through SugarCRM software we have established social collaboration between users to customers as well as customers with department. Also it has SugarCRM software is customizable to all organization business needs, this has enhanced alignment of workflow within and workplace. Also another impressive thing about this software is that its cloud based platform which has enhanced tracking and reporting of workflow regime since it can be accessed at all levels. It's amazing.

What do you dislike?

SugarCRM software being cloud based platform the case management aspects are of low quality and outdated. This makes it possible to manipulate and results to poor sales force. Also I don't like pricing platform perpetuated by SugarCRM software, it makes it hard for small businesses to afford this software. Community edition version 6.5 which is an open-source is outdated and its difficult operate which deteriorates sales programmes within my organization. My request is that SugarCRM software company to apdate community edition to ease accessibility as well as to boost sales force automation.

Recommendations to others considering the product

In aspects of purchasing part-owneship in a corporation SugarCRM software is liable and customers are satisfied with all services this software provides. My organization is impressed by all cognitive features in SugarCRM software geared in achieving organization goals. I love this software and I would like to remain the best customization and reporting software in sale's platform. If you have not used SugarCRM software. Therefore I highly recommend use of SugarCRM software entirely.

What business problems are you solving with the product? What benefits have you realized?

My teams was always complaining about poor customers support, poor user-customer collaboration, poor tracking and reporting platform's and poor sales force automation within my organization. SugarCRM software has been a milestone for the last 3 years and has established a stable sales platform.

SugarCRM review by Peter B.
Peter B.
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"Excellent product"

What do you like best?

I like it because Sugar is a complete CRM platform that consolidates all the critical marketing, sales and service information, and is a powerful application that will help you repeat and automate your best practices. Sugar easily integrates with any application in your environment and offers all this value through a modern user experience that can be personalized by each individual in your business and is optimized for use in the devices of those individuals who use it all. days.

What do you dislike?

Actually there is nothing that I do not like. There are some features that I'd love to see, but the SugarCRM development team is rolling out improvements and bug fixes on a quarterly basis and I'm being patient waiting for good results.

Recommendations to others considering the product

Excellent and reliable product. Do not hesitate to acquire it.

What business problems are you solving with the product? What benefits have you realized?

The management of my company has totally changed optimizes our sales, because it has a good customer service.

SugarCRM review by James B.
James B.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Built with business in mind & not hell bent on 'gaming' the customer to pay more. "

What do you like best?

In a world where it's normal, and expected that subscription based business models will be gaming you to the 'next level' and where standard CRM functions are only part of the highest paid edition - SugarCRM is different. All editions come with Mobile, Outlook plugins and an unrestricted API. Developing on the solution is easy - it's commercial opensource built on technologies and languages that are very current.

What do you dislike?

The UI is a few years old now, but we're promised new updates very soon. I wish there were more 'customer' events for people in the UK.

Recommendations to others considering the product

Make sure you listen to real end users of the solution from all vendors that you're evaluating. One thing that you will quickly learn about Sugar, is that there is not a huge 'a la carte' list of basic CRM functions for you to add. It's one CRM, one price, everything enabled - which makes budgeting predictable.

I've been shocked by stories from customers speaking with other main CRM vendors, who promise the earth (yes men) and forgot to mention the 'hidden costs'. So make sure you do your research.

Don't forget to ask "How easy is it to move away from this platform if we decide to change after a couple of years?". Sales people will most likely tell you it's easy and cheap. People who have actually done this would tell you otherwise. For transparency, migrating away from SugarCRM is easy. If you decide to move away, Sugar provides a full backup of the system files, uploads and full MySQL database. Unlike others who take advantage of 'vendor lock-in'.

Talk with a certified partner. It's these guys that are implementing Sugar every day.

What business problems are you solving with the product? What benefits have you realized?

Customers no longer feel like first time callers, since Sugar does a great job of capturing all interactions that a business has with it's prospects and customers. We've managed to mold Sugar to fit all types of organisations and business processes, from automotive garages to insurance to technology services. This ensures Sugar doesn't feel like a high-jacked solution that you're bending to it's limits to fit around your business. It fits like a glove.

Also the mobile offering is extremely powerful. With users out on the road, instant access to the CRM is a must. And the ability to be able to access the data when your phone has not network coverage, and update/create records in offline mode is enjoyed by many users we deal with.

SugarCRM review by Erin A.
Erin A.
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"Best, most flexible CRM available"

What do you like best?

One of the best features of SugarCRM is the flexibility it provides. All of the customization can be done in-house which makes it a perfect fit for all types of business.

What do you dislike?

There are some features that lack the finesse of other, pre-made CRMs, but overall, these are minor compared to everything else.

Recommendations to others considering the product

Highly flexible and can be designed to meet every business need. Support from the Sugar team is responsive (almost always within 24 hours) and the ease of use and integration is almost too good to be true!

What business problems are you solving with the product? What benefits have you realized?

Time management and business planning have been two elements were our CRM has been invaluable. As we look to expand and hire more account managers, assessing how much time they spend with each community and the key touchpoints both rely on data from SugarCRM

SugarCRM review by Alex S.
Alex S.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"SugarCRM Review"

What do you like best?

Sales tools, lead tracking tools, reporting features are second to none

Module builder is fantastic and very customizable.

Open source roots. Benefits from the rising tide of PHP innovations which let you keep up to date by adding new modules for a very affordable prices. There is a massive community of PHP developers available to help build custom modules for you for cheap prices, if you don't have PHP programming skills.

What do you dislike?

Case management tools are lacking to a high degree, very dated

Recommendations to others considering the product

Bargain paid open source CRM with lots of power

What business problems are you solving with the product? What benefits have you realized?

Bargain paid open source CRM with lots of power

It can take some time to get used to how to use it. Also, it's too bad the free SugarCRM CE (Community Edition) version 6.5.25 is somewhat outdated, and updated only to fix security bugs. Although, it's about 75% the same features as the paid current version of SugarCRM Pro 7.8.

SugarCRM review by Jennifer I.
Jennifer I.
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"Easy to learn and very customizable "

What do you like best?

The best for me was the sugarCRM dashboard, Where you can customize and create a widgets to your business needs and see all of your shortcut and reports in one place. Also, the workflow functions are easy to manage and create.

What do you dislike?

The thing I like the least about Sugar is the lack of mobile features on the Sugar mobile app. It has the main quick creates of your client accounts, log calls and meetings, etc., but you are not able to create reports and workflows from within the mobile app.

Recommendations to others considering the product

My recommendation is to others that are considering sugar CRM is to first purchase a limited number of users for the software, instead of purchasing and user for every employee. Also, Designate an administrator to learn sugar studio and create the automated workflows that was sued the company’s need.

What business problems are you solving with the product? What benefits have you realized?

The business problems that I use with SugarCRM to solve is to keep all of my accounts and meetings calls in one place so that everything is organized. Also, It provides me with the capability of creating detailed report as well as keeping track of marketing automations.

SugarCRM review by Joe C.
Joe C.
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"Sugar CRM not suitable for Small companies"

What do you like best?

I asked why do we have to go through this as a new customer as its not in anyones interest and was told because they can. The initial sales agent Amara Cole was nice but promised lots of stuff that was never delivered

What do you dislike?

They passed us onto a so called Elite partner to implement system and despit spending over EUR65000 we are left with no system and all efforts to get help from Sugar have been ignored. They only take large corperate accounts seriously from my experience and their actions nearly put our company out of business. Luckily we found another system to bail us out and we are back on track but no thanks to Sugar.

Recommendations to others considering the product

dont use it unless you are a really big Company with lots of licenses

What business problems are you solving with the product? What benefits have you realized?

We had a big Tax problem on our profits but with Sugar we were soon in minus and over lots of losees to write off on Tax

SugarCRM review by Jared D.
Jared D.
Validated Reviewer
Verified Current User
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"SugarCRM offers a flexible platform with powerful features"

What do you like best?

There are several things that I really like about SugarCRM:

* It is web based, allowing me to access it on any internet connected device

* It is easy to customise the fields I use to capture data, and the layouts of those fields in the browser

* The interface is intuitive and easy to use.

* There is a lot of flexibility with SugarCRM via customisation

What do you dislike?

I don't have much in the way of dislikes:

* Not all modules are uniform, some are still in an old version, from before their upgrade to Version 7 (although SugarCRM are now addressing this in the next couple of updates)

* You can only log in on 1 pc at a time

Recommendations to others considering the product

Don't base initial impressions of SugarCRM on the outdated Community Edition.

Contact SugarCRM, either directly, or through a reseller to get a demonstration of the product.

What business problems are you solving with the product? What benefits have you realized?

Strong Integrations between e-marketing platforms and CRM

Easy to tailor to suit clients from a variety of different industries

Very extensible via the SugarCRM API and external connectors such as Zapier

SugarCRM review by Chersten R.
Chersten R.
Validated Reviewer
Verified Current User
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content

"Sugar crm review"

What do you like best?

It has some customizable features and ok tech. I could eventually get the information I needed but it definitely took a substantial amount of time to get it.

What do you dislike?

Not as easy as it seemed initially. Reports are not easily pulled either nor is exporting info. You really cannot export all of the info or see an entire list at once, if you try it bogs the system down and when you select all it does not truly select all.

Recommendations to others considering the product:

It is not as all inclusive as it seems. Information can be difficult to retrieve.

What problems are you solving with the product? What benefits have you realized?

Sales reports and metros. Tracking quotes, lost projects and leads. My boss like getting more of an overhead view of our sales team and provided they are actually inputting the information it would work ok but not great.

SugarCRM review by Ramon K.
Ramon K.
Validated Reviewer
Review Source
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"Easy to use and customize use versus its competitors"

What do you like best?

Easy to use interface, quick changes and not so feature heavy that it becomes cumbersome to use.

What do you dislike?

Would be nice if you could fully customize everything but overall it is still one of the most easy to customize out of the biggest brand companies to I cant complain.

Recommendations to others considering the product:

Good unless you need something fully custom.

What problems are you solving with the product? What benefits have you realized?

We switched from one of the really big players because of their pricing, realizing that we were not using even half of the features of the large CRM, we wanted to downsize to something simpler and that was easier to use. After trying a few things, we changes to SugarCRM. Not only was it much more affordable but it allowed a lot more customization without having to make long request to a support team.

We could do most changes and it was easy to implement and use. At the end we choose a custom solution for the company but Sugar was the next closest thing that would find that could solve our needs.

Our team wanted something that was super dead simple and Sugar actually had more featured than what we wanted but that is always going to be a bad thing. The problem with the bigger companies is that they have even more features that they charge for but they are overkill for most SMB's. So if you have a small company, say less then 500 employees, something like Sugar might be a better fit. Bigger and more features is not always better.

SugarCRM review by Adrian B.
Adrian B.
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Verified Current User
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Most usable CRM I’ve ever had."

What do you like best?

There are other CRM’s that boast more “features” or included integration’s, and lower prices. Generally I’ve found others disappointing in real world attempts. Either limited API’s, poor user experience, or inflexible data models. Sugar has a great partner ecosystem but without being bloated and over priced. I couldn’t imagine running my business with any other CRM.

What do you dislike?

Self service reporting is good, but could be better. Email marketing campaigns, though better than what most other CRMs have natively, isn’t as good as what you get when integrating with a proper email marketing platform.

Recommendations to others considering the product

Find a reputable partner to work with. It will make a huge diffe

What business problems are you solving with the product? What benefits have you realized?

I use Sugar for opportunity tracking, case management, time tracking, workflow management, phone integration for automated call trackin, gmail integration for email tracking, etc. Love it

SugarCRM review by Jimmy O.
Jimmy O.
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"Sugar CRM makes sales even more sweeter."

What do you like best?

It enables us to do sales force automations, marketing campaigns, collaboration and customer support in a very efficient and affordable manner. It also helps us to create extraordinary customer relationships. It is very innovative and efficient software. It is easy to use. It has commendable interface.

What do you dislike?

It work efficiently and is quite affordable. I think there is nothing to dislike about SugarCRM.

Recommendations to others considering the product:

Sugar CRM is highly recommended to the businesses looking for a good customer relationship management software in an affordable price.

What problems are you solving with the product? What benefits have you realized?

Sugar CRM help us to make 1 an extraordinary relationship with our customers. It easily automate Salesforce and run market campaigns. By implementing sugar CRM in our business we get many benefits as we boost our sales and profits as well. Moreover we are spending only $50 to 60per month which is quite affordable.

SugarCRM review by Administrator in Mechanical or Industrial Engineering
Administrator in Mechanical or Industrial Engineering
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content

"Android of the CRM world"

What do you like best?

highly customizable for different business use cases. It offers out of the box solutions through their workflow function but can be extended using scripts/ logichooks for seasoned developers.

What do you dislike?

occassional kickouts, deployment of solution is not as streamlined compared to other CRM solution -- but is acceptable.

Recommendations to others considering the product

A great alternative if you feel that the leading CRM cost too much. With the right Partner, your CRM can be as good, if not better than building it in the leading CRM platform. We are currently partnered with Upcurve and it provides additional functionality to your CRM that makes Admin life a little bit easier. Features such as Login As, Drill Dashboard to Report, # of records to load on list view. It definitely helps Sugar as a platform become more competitive to the leading CRM provider.

After a full year and a half of working on Sugar, I am impressed with how they hae improved the platform. Beneficial new features were rolled out such as Click through Dashboard to view details of a dashboard component, Drill Dashboard to Reports was previously an add-on from partners but is now an out of the box solution, improvements to the Sugar Mobile platform to name a few. As an enterprise customer, I appreciate how responsive their tech support team is to our cases. Their tech support is easy to work with and is very knowledgable and helpful.

What business problems are you solving with the product? What benefits have you realized?

alerts, field update based on field values, dashboarding, report function.

SugarCRM review by Dewald E.
Dewald E.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"My Personal Experience - having used Siebel (twice), Dynamics, Salesforce (3 times)"

What do you like best?

SugarCRM is a general purpose CRM than can easily be honed to fit any organisations purpose. It is not constrained and gives the end client all the control.

Highlights are;

- Flexibility at any user level - a tool for those using it

- Flexibility in design - CRM that works the way you want it to

- Flexibility in deployment model - SaaS, Hosted or Onsite - you choose

- Hint - Relationship Analytics

- REST API - easily integrates

- Strong Reporting

- Mobile with offline

What do you dislike?

Still building out the plugin options on the Marketplace so not as extensive as some of the competitors. The lack of vertically focused builds which means clients need to know or discover what it is they want from the CRM. The need to illustrate the differences between Community Edition and one of the paid editions, chalk and cheese.

Recommendations to others considering the product

Most CRM solutions do the basics and can tick the boxes in a feature checklist.

Do's:

- Do dig deeper into your own requirements to understand how your users across the business will actually use the CRM to meet your customer expectations.

- Do use this as the catalyst to review/consider the journey your customers take or should take when dealing with your business

- Do review solutions based on how the solution fits your specific use cases

- Do review what the users of the CRM say about the solution. Is it a tool that your staff will want to use because it provides them with benefits

This will allow you to identify and document use cases that are specific to your needs and in turn allow you to determine which solution best meets your needs, today and tomorrow.

Dont's:

- Don't outsource the thinking, no one knows your business or customer better than you

- Don't buy into a set and forget mentality - no "off the self" solution will continue to meet your customer changing demands. CRM is practice and discipline, not a tool and you must continue to refine and enhance regardless of the tools you use.

- Don't build your own - to costs of ownership simply does not stack up

SugarCRM will only be the best CRM for you if you know what your customers and users need from it.

What business problems are you solving with the product? What benefits have you realized?

Large range but mostly centred around providing clients with a 360 view of their clients. This is after all the primary purpose of a CRM solution, however, the complexity and cost associated with making this a reality mean clients seldom achieve this objective. This is exaggerated in the small to medium market space. They face all the same challenges with reduced budgets all while gaining greater market share. SugarCRM is most capable of making this a reality for those clients.

SugarCRM review by User
User
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content

"Overall really great program - very easy to use "

What do you like best?

I like how you are able to look into the opportunity with all of the information and there are different ways to track your contact with that particular opp. As well as setting reminders of when to follow-up

What do you dislike?

- I wish when you mark a meeting as cancelled or no show it goes away from your dashboard. Right now it stays on your dashboard looking like you haven't complete the requested task

_ I would like for there to be a way if you havent followed up with a lead within in certain time frame it would auto populate a friendly reminder - in case you forget to set a reminder

- easier ways to pulled detailed reports- not as user friendly

What business problems are you solving with the product? What benefits have you realized?

* keeps me accountable for logging in activity

SugarCRM review by Maria R.
Maria R.
Validated Reviewer
Review Source
content

"Main Characteristics of SugarCRM."

What do you like best?

It is an excellent and efficient business management application that serves in the areas of commercial management, marketing and customer service, it can be classified as a powerful tool to facilitate management decision making.

With SugarCRM, customer management can be significantly improved in three main areas of the value chain:

Automation of the activities of the commercial team, control of marketing activities, analysis related to the results of the commercial activity and attention and customer service. Incident and claims management, management of service level contracts.

What do you dislike?

The biggest and only disadvantage of SugarCRM are the system resources needed to use the administration panel, the package is heavy graphic and writing, the load slowly if your network capacity is not at its peak, you should block the file for the administration after installation to prevent unauthorized access, modification or damage to the database, some add-ons can be confusing for installation and may require support, asking for successful completion.

Recommendations to others considering the product

It is an efficient program, SugarCRM can also be used as an administrative management tool from which to issue documents such as budgets, order proposals, invoices and forms, requests for quotes to suppliers or purchase orders, I recommend it, it is very timely.

What business problems are you solving with the product? What benefits have you realized?

The information registered in SugarCRM will be available to consult quickly whenever needed, instead of being lost in an endless number of emails, also the information is less dependent on people, and is more accessible to the organization as a whole, this facilitates teamwork and the delegation of tasks.

SugarCRM review by Administrator
Administrator
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content

"Sugar Review"

What do you like best?

Ability to create filters & reports to get to the information you are looking for.

What do you dislike?

Conversion process does not work properly at times causing duplicate accounts to be created or causing a contact to be created that is not attached to an account. Searching for accounts/contacts is cumberson due to the fact that you have to type the name exactly as it is in Sugar. I know less is better in the search field and will increase the possibility of finding what you are looking for, but it's still difficult at times. There needs to be an option for "Contains" in the filter options under Accounts. Our Sugar instance runs very slow at times and when you are filtering for certain information in the list view of certain tabs (mainly Accounts & Contacts) the page does not refresh and just sits there and says "Loading" until you actually click "Refresh".

Recommendations to others considering the product

Make sure that what you want is a "Leads driven" database.

What business problems are you solving with the product? What benefits have you realized?

It provides a place for us to keep our customer information.

SugarCRM review by Steve S.
Steve S.
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"CRM Developer and Manager; Built Sugar from the ground up."

What do you like best?

Flexibility; Logic Hooks are a life saver.

What do you dislike?

Sometimes laggy - Can be difficult to understand completely.

Recommendations to others considering the product

Great system with some of the best Support in the world. One of the reasons we stayed with Sugar after the first month of headaches was because Support team is an incredible group of people. They go right into your system, make clones of your instance and test functionality / bugs. They respond to you the same day (or same hour depending on priority) and have solutions almost immediately.

The cost for something like SalesForce far outweighs Sugar. Paying a SalesForce developer to create features and changes is also very expensive. If you are a Windows Shop, I would suggest using Microsoft Dynamics. If you are a Linux shop like we are, Sugar is definitly the way to go. PHP is also a great language to develop in - both for web apps and on mobile. Sugar also provides its clients with the source code to its mobile app.

What business problems are you solving with the product? What benefits have you realized?

Full company overview; Automation; Logic Hooks; Saving countless hours in all departments.

In my screenshot below, please refer to "Last Login". I'm in Sugar every other hour of every day. I live and breath it.

SugarCRM review by Tim L.
Tim L.
Validated Reviewer
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content

"Very useful CRM"

What do you like best?

Flexibility – integrate SugarCRM with a wide variety of third-party applications. This software also offers a myriad of add-ons which makes it the perfect CRM solution for small and large businesses alike. It is also important to note that the platform is built on open-source applications. This means that it is easier to customize SugarCRM compared to many similar products in the market.

Project Management – manage projects effectively by keeping track of the sales process, the marketing process, and customer support through one portal. These capabilities allow project managers to monitor tasks and identify opportunities. SugarCRM users no longer need to worry about inaccurate information, lost data, or inaccurate information.

Mobility – SugarCRM can be accessed through mobile devices. This means that your sales team will never miss out on a potential sale. The prospect’s information can be seamlessly entered on the mobile device and a salesperson can call within minutes.

Social Networking – it’s easy to see activities on various social media sites such as Facebook, Twitter, and LinkedIn through the Activity Streams dashlet. SugarCRM also lets you sync contacts, tasks, and calendars from Yahoo! Mail, Gmail, Outlook, and any other IMAP mail servers.

Affordability –SugarCRM’s subscription rates are affordable to small and medium scale businesses. You won’t need to worry about paying astronomical fees for every user in the company. The rates are easy on the pocket and you get maximum value for your money.

What do you dislike?

Lack of social networks integrations, poor CPQ system, basic reporting. Not a robust CRM, it lacks many features of competitors, but with the free community you can add almost all the features you want.

Recommendations to others considering the product

Very good free solution you don't need nothing else.

What business problems are you solving with the product? What benefits have you realized?

SugarCRM worked great in a specific instance for many clients.

SugarCRM review by Dallas K.
Dallas K.
Validated Reviewer
Review Source
View Original January 4, 2017
content

"Good, but not quite great"

What do you like best?

Good bread and butter CRM features, with Salesforce-esque level of functionality but at a better price point. Very capable reporting capabilities, which are often missing in lightweight CRMs and were critical to us. Also like the tight integration with INBOX25, our marketing automation system.

As our company's Sugar administrator, I see and respect a lot of the customization and workflow power in the system, which average users don't see.

What do you dislike?

We use Sugar's hosted On Demand service, and while performance was at one point subpar compared to other web-hosted CRMs it's been much better for us the last year. Am not a big fan of how leads remain in the system after conversion nor how it's impossible to mass convert a set of leads; conversion must be done individually. Fixes can take a long time to get through the pipeline. It took 13 months for Sugar to get a fix into production when they broke something that was important to us. Am am concerned about overall value. Sugar occurs as somewhat expensive given the value we receive from it, especially in light of the broad set of CRM platforms that have become available in the 5 years we've been with Sugar.

Recommendations to others considering the product:

If a heavyweight CRM, a la Salesforce, is important to your organization, Sugar merits taking a look at. But if you're a small company or non-profit, the system is likely more complicated than you'll need.

What problems are you solving with the product? What benefits have you realized?

Sugar offers a generally good environment for our company's lead and customer processing.

SugarCRM review by Administrator
Administrator
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Verified Current User
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content

"Very customizable, but there are limits if you're not on prem"

What do you like best?

Unline previous CRMs, I can add fields and create workflows that have made a lot of our processes automated

What do you dislike?

This is more a shortcoming on my end. I'm unfamiliar with coding and we are not on-prem, so for the more complicated customizations, I have to use our Sugar partner.

Recommendations to others considering the product

Make sure you know what you want!!! It would not hurt to reach out to the Sugar community and find out what customizations people have put in place on their instance that have improved their business. We had a book of hours for any customizations we wanted, but realized there were still things we needed after running through those hours. We've been making those changes slowly.

What business problems are you solving with the product? What benefits have you realized?

Transparency with your data. This has been key for our company. The reports function is fantastic (show calls logged in X amount of time and sales). I'm also able to audit fields within Sugar so I can tell who changed what and when, and I see the historical data. When you're dealing with a sales team, this can be quite valuable.

SugarCRM review by Administrator
Administrator
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content

"Flexible and easy to use platform"

What do you like best?

I like Its flexibiliy and customisation capabilities, allowing to adapt the tool to the business needs at any time. With the right approach and the right partner you can get much more value from SugarCRM that from other systems which are not so flexible.

What do you dislike?

The PDF generation could be easier and there are system modules that still use the old look and feel.

Recommendations to others considering the product

Do not think about implementing a CRM system as a one-time project, but as something that needs to evolve and grow with the business to keep aligned with its needs. Taking that into consideration, SugarCRM is one of the best solutions you can find because of its flexibility and customisation capabilities.

What business problems are you solving with the product? What benefits have you realized?

We use SugarCRM to track and manage our Leads, Contacts, Accounts and Sales Opportunites. Reporting and dashbords are also intensivly used in order to keep an eye on what is important for the busines and make decisions based on data.

SugarCRM review by User in Marketing and Advertising
User in Marketing and Advertising
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content

"A CRM System That Temporarily Worked For Our Business"

What do you like best?

SugarCRM has not necessarily been my favorite CRM system, but has definitely been helpful in having everything you need in one place for our clients. It allows you to customize your dashboard so you don't necessarily have to see the uncompleted tasks or meetings of your other coworkers.

What do you dislike?

I personally think it is too cluttered. There are too many possible variations for how you could make SugarCRM work for your business, which in theory sounds great. But for implementing, I think it can make it kind of confusing for employees. Too many possibilities of where information could be held throughout the platform making it kind of tricky. I also think it's not quite as user friendly.

Recommendations to others considering the product

If there could be a way to simplify its use, making it so that there aren't so many possibilities of where information could be, that would make the use of SugarCRM much easier.

What business problems are you solving with the product? What benefits have you realized?

We used SugarCRM to help integrate ourselves from no CRM system to customized CRM system for the company. It helped us to become more organized as a company.

SugarCRM review by Administrator
Administrator
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Verified Current User
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content

"Customised Fund Management Software Use"

What do you like best?

SugarCRM's ability to be customised has allowed it to be tailored specifically to our requirements, both in terms of usage and with regards to regulations that must be followed during the course of our work.

What do you dislike?

The reporting feature in SugarCRM is limited in how the data within the system can be represented. Although more complex reports can be written in SQL, the inability to easily lay them out limits their usefulness for users who are not familiar with SQL.

What business problems are you solving with the product? What benefits have you realized?

Managing funding claims requires numerous audit checks and review of spending according to eligibility rules. Our customised SugarCRM installation massively improves the ability of those at the top of the cascade to monitor the progress of claims and check on all management and financial verifications throughout the process.

SugarCRM review by Kimberly R.
Kimberly R.
Validated Reviewer
Review Source
content

"Overly complicated to do the simplest tasks"

What do you like best?

There are a lot of great features that it's very all inclusive. It can do as much as you can dream. The sales "funnel" is particularly interesting and keeps future business in top of mind.

What do you dislike?

I was very excited about the Sugar Platform but unfortunately it fell very flat for me. I NEEDED it to do three simple things - track sales calls, log sales, and give me reminders to follow up with clients. Unfortunately it just took too long to do any one of those things. Logging a call that might have taken me 2 minutes took just as long to put into a program. It was almost impossible to tell the system to schedule a follow up without scheduling an appointment, when I wanted it added to my to do list. I researched a lot of and watched several tutorials but it was just too complicated for it's purpose.

Recommendations to others considering the product

SugarCRM would do the most good if a company was starting out using it. While they tried to make everything seamlessly import from old systems, it just didn't and ultimately we had several issues with accounts being assigned to the wrong people, businesses that had closed down, or bad debt businesses that we couldn't eliminate from our system correctly. But the features available for a starter business are phenomenal and it would be a great resource.

What business problems are you solving with the product? What benefits have you realized?

Seeing a future track of where your sales will end up in the next few months is invaluable. The sales funnel was by far the best feature, especially when it took into account renewing contracts and long term sales plans with my clients.

SugarCRM review by User
User
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content

"Always buggy although very intuitive"

What do you like best?

The ability to generate and make your own reporting based on custom metrics and pre-generated reporting. Many functionalities and integrations are available. Very detailed parameters

What do you dislike?

Very laggy and slow. Updating is tedious I hear. The search features are not intelligent. Searching is not straightforward you really need to know what youre searching for to hone in on it. Doing simple things can become tedious if you do not know the most efficient ways to search or display info.

Recommendations to others considering the product

Great open source CRM. Just get to know the ins and outs of the system before freaking out. It takes some time to get used to utilizing it in an efficient manner.

What business problems are you solving with the product? What benefits have you realized?

Very robust ability to catalog based off of many metrics. Can really be a great CRM

SugarCRM review by Yena V.
Yena V.
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Verified Current User
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content

"Comprehensive, easy-to-use and quick-to-setup"

What do you like best?

The initial set-up was fast and easy and there's complete documentation online.

What do you dislike?

Account assignment strictly to 1 Salesperson only. We have customers that we can sell 2 different products and we assign a different salesperson to each product. SugarCRM allows multiple people to access a customer account but only 1 is Assigned. The security setup is a bit tricky.

Recommendations to others considering the product

Almost everything needed and more from a CRM is here. Our Sales people got into it very quickly and loved it right away.

What business problems are you solving with the product? What benefits have you realized?

Connectivity. The Mobile App is very helpful and updates are instant. Sales can log calls, visits and notes at the time of occurrence which is very convenient.

SugarCRM review by Tara L.
Tara L.
Validated Reviewer
Review Source
content

"Pros and Cons of Sugar CRM"

What do you like best?

It is very customize-able so to an extent, you can code it in a way that works best for your company. I also like that there are several categories for touch points so you can prioritize them accordingly.

What do you dislike?

It is not very user friendly or efficient. It often requires several clicks just to make one log. It also does not provide much in the way of analytics.

Recommendations to others considering the product

It takes awhile to get used to, and even longer to learn how to use it most efficiently. But once you get the hang of it, it is an invaluable tool for sales reps.

What business problems are you solving with the product? What benefits have you realized?

Sugar helps me juggle several hundred clients. Their notifications and several different categories for touch points helps me make sure all my clients get the attention they need.

SugarCRM review by Amanda W.
Amanda W.
Validated Reviewer
Review Source
content

"System use"

What do you like best?

It has a nice layout and I like the customer service line for Enterprise users.

What do you dislike?

There have been several times there are system errors or the system is down for a few minutes. The only explanation from Sugar CS is that there is something wrong with the server. The system is not nearly as user-friendly as Salesforce. It's harder to make changes and there are not as many vendors for doing customization. The vendors that we have worked with have not been nearly as helpful as our Salesforce vendors. However, Sugar is much cheaper so it is a tradeoff.

What business problems are you solving with the product? What benefits have you realized?

Our CRM is great for organizing and tracking sales, exporting information for printing labels for thank you notes and managing bids won with educational entities.

SugarCRM review by Brian W.
Brian W.
Validated Reviewer
Verified Current User
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content

"A very nice platform!"

What do you like best?

As an end user I enjoy how quickly I can log a call or meeting whether that is through the web or the mobile app.

What do you dislike?

Wish that it would automatically archive email from all my customers all the time.

Recommendations to others considering the product

Give it a trial. The price is right for small to medium businesses. My suggestion is to spend more time interviewing and finding a nice fit for a SugarCRM reseller or partner. They will make or break your user adoption success.

What business problems are you solving with the product? What benefits have you realized?

We have been able to get all the sales guys on one platform in order to share pertinent data, trials, information and more for our global sales team.

SugarCRM review by Samantha F.
Samantha F.
Validated Reviewer
Verified Current User
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content

"Slow and cumbersome"

What do you like best?

Lots of options for customizing, but requires time to deploy. I do like the email notifications with shortcut links to the cases/Account.

What do you dislike?

Too hard to navigate. We get errors on a daily basis. If you fill in certain fields together, it errors our every time. our Sugar rep has not been able to figure it out.

Recommendations to others considering the product

This product is not easy to navigate. You have to make several clicks to get where you need to go. There are many other products out there that work better, in my opinion.

What business problems are you solving with the product? What benefits have you realized?

Case management for software development. EVerything is stored in one place.

SugarCRM review by Morten H.
Morten H.
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content

"Greatest CRM i've tried. And it's free."

What do you like best?

Easy setup, powerful tools. There's nothing to long for and everything to have. Great for customization, great for having a complete overview and even greater for collaboration, in a customer/sales capacity. This is the one to get!

What do you dislike?

Theres a little bit for everyone! users, powerusers and administrators. The only downside is, though it's easy to set up, and is packed with powerful tools, it can take a bit of time finding them and getting the hang of it.

Recommendations to others considering the product

Get the app for mobile! It works well, on the go, when a PC is not an option.

What business problems are you solving with the product? What benefits have you realized?

We're using SugarCRM for customer relations, meeting/call management and storing information about our customer, accessible to our 4 salespeople. Just works like a charm! 10/10!

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