--- title: Sonar Reviews meta_title: 'Sonar Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 111 reviews by the users' company size, role or industry to find out how Sonar works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 111 scale: '5' date_modified: '2026-07-12' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Sonar Reviews **Vendor:** Sonar **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.2/5.0 **Total Reviews:** 111 ## About Sonar Texting has opened up new possibilities for how sales and marketing teams can build meaningful relationships with prospects and customers. Qualifying leads, converting prospects, and engaging with customers can be challenging. Introducing, Marchex Sonar, the intelligent text messaging platform built for business. Utilize the power of AI to automate initial communication, follow-ups, scheduling, drip campaigns, and more. With one of the highest rated user interfaces and user experiences, Sonar offers the best suite of functionality for sales and marketing teams on the channels customers prefer. Dozens of integrations enable you to seamlessly connect with your customers through your CRM or tech stack. Convert more leads, engage more effectively, and drive more revenue with Marchex Sonar. ## Sonar Reviews ### 1. Sonar- so easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2019 **What do you like best about Sonar?** I love that with Sonar, not only do I see my conversations, but I see the conversations my colleagues have had with the person I am texting as well. **What do you dislike about Sonar?** It takes a while for Sonar conversations to load to Salesforce. **Recommendations to others considering Sonar:** It's great to integrate in Salesforce. **What problems is Sonar solving and how is that benefiting you?** I'm able to get in touch with people much faster since texting is easier to respond to than voicemails. The largest benefit is that so much time is saved. ### 2. Powerful text message platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Sonar?** Sonar does a great job of delivering messages and has helped our team better reach users. The dynamic properties help us efficiently organize our contacts. **What do you dislike about Sonar?** The contact upload format and campaign sending can be tedious. Also, the search function does not work very well. **What problems is Sonar solving and how is that benefiting you?** We are using Sonar to reach users at a large scale in order to grow our business. This platform overall has massively helped us improve our operations, especially compared to other text messaging platforms. ### 3. Struggles with features **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Sonar?** I can send from the computer and receive notifications in my outlook inbox **What do you dislike about Sonar?** I forward emails to outlook. If someone texts me a picture, I actually do not receive any more texts for the next 15 minutes(approx). Also, I do not like the way I can not edit a scheduled email follow up. Do not like the editors used for the follow up. popup screen is too small for canned message selection. When I use ##, the selection is only 3 and way too small. **Recommendations to others considering Sonar:** Build a better GUI **What problems is Sonar solving and how is that benefiting you?** Being able to communicate via computer to text devices. Like the ability to schedule follow up messages but the create editor is terrible. ### 4. Sonar is user friendly and aesthetically pleasing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2019 **What do you like best about Sonar?** I like that you can set desktop notifications, email notifications, and browser notifications **What do you dislike about Sonar?** I am unable to mark items as unread. Sometimes I read texts and can't reply right away, and I'd like to be able to respond later. **Recommendations to others considering Sonar:** sonar is extremely easy to use and is intertwined with salesforce **What problems is Sonar solving and how is that benefiting you?** I am able to connect with consumers who prefer to text instantly. It's easier to engage people who don't answer unknown calls. **Official Response from Andrew Berman:** > Hello, let me help you out with that! You can mark an text conversation as unread by selecting the box to the very left of the thread in your threads list. When you select a box, you will see an "Actions" tab appear right above where the threads are located. Click on "Actions" and select "Mark as Unreplied". This will make a red dot appear on the left side of the thread, indicating you have not engaged or responded yet. We are here to answer any other questions you may have! ~Andrew ### 5. Sonar - Good system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2019 **What do you like best about Sonar?** It works well so i'm a fan of that. Other platforms for SMS sometimes fail to send so it becomes a problem. **What do you dislike about Sonar?** The subscribe or unsubscribe seems to malfunction often. I have a few agents who in mid conversation is unsubscribed and they have to reply START to get it up and running again. **Recommendations to others considering Sonar:** Use if **What problems is Sonar solving and how is that benefiting you?** It gives me the ability to message a bunch of agents all in one hub. ### 6. Using this platform to keep all work organized when on different teams. **Rating:** 5.0/5.0 stars **Reviewed by:** jeraldine a. | Operations specialist , Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2019 **What do you like best about Sonar?** I like that Sonar keeps project management tasks so easy to manage and follow on what else is happening with everyone's day to day task **What do you dislike about Sonar?** That is it hard to follow as a first time user - having a tutorial video on how to maneuver would be helpful **What problems is Sonar solving and how is that benefiting you?** Solving tasks - like keeping track of what team members are doing and deadlines. **Official Response from Andrew Berman:** > Jeraldine, we are working on a Sonar tutorial video series, so check back on our website soon! ~ Andrew ### 7. Simple messaging platform with cool API integrations **Rating:** 3.5/5.0 stars **Reviewed by:** Felicia L. | Growth Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2019 **What do you like best about Sonar?** Sonar's campaign filter feature allowed us to send targeted communications to our contractors and the automated follow-up feature allowed us to reduce non-response rate. I also really enjoy working with Sonar API and its integration with other apps to build process automations **What do you dislike about Sonar?** It's hard to access and edit customer properties which we use to build automations around **What problems is Sonar solving and how is that benefiting you?** Our team uses Sonar to communicate with contractors on the ground ### 8. Sonar **Rating:** 4.0/5.0 stars **Reviewed by:** Michael C. | Regional Sales Executive, Marketing and Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2019 **What do you like best about Sonar?** Texting is awesome. I love texting, I want to text more people **What do you dislike about Sonar?** I dislike how you have to have the client press start **What problems is Sonar solving and how is that benefiting you?** its easy to get a hold of people ### 9. Sonar Review **Rating:** 4.0/5.0 stars **Reviewed by:** Carlijn H. | Lead Operations Specialist, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Sonar?** I really enjoy the interface, it is very straightforward in its use. Also the colours are really neat, I’m a bit if a colour geek. We went as a company from Textline to Sonar, decision well made. **What do you dislike about Sonar?** Nothing to be honest! I really enjoy Sonar! **What problems is Sonar solving and how is that benefiting you?** The problems we solved is to gain more Chargers for the Bird Scooters and the benefits we had is spending less time on our efforts. ### 10. Business Consultant **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2019 **What do you like best about Sonar?** I really enjoy how easily accessible sonar is from all platforms. When using my phone, ipad or desktop it works really well. **What do you dislike about Sonar?** I really do not have a single thing that i dislike about Sonar. Keep up the good work **What problems is Sonar solving and how is that benefiting you?** I am able to connect with my clients a lot more over text then over phone. Also response rate is a lot higher via text through Sonar. ### 11. AMAZING INTERFACE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Sonar?** Makes it super easy to connect to people externally. The interface is super easy to use and very functional. **What do you dislike about Sonar?** There is not much to dislike the experience has been flawless. **What problems is Sonar solving and how is that benefiting you?** External communication problems. Mass communications have become easier than ever before. ### 12. Easy-To-Use Texting Platform with API Support and Campaign/Agent Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2019 **What do you like best about Sonar?** API can be leveraged to build integrations with external tools to streamline data transmission into and out of Sonar and automate workflows in bulk. **What do you dislike about Sonar?** I would like to see custom properties built out some more. Currently, search seems to be limited to one property at a time; there is no way to create custom views or lists of customers with multiple properties. **What problems is Sonar solving and how is that benefiting you?** With Sonar's ability to connect to multiple external tools and platforms via data/action import/export using Zapier, we have been able to use the platform to develop operational processes and run experiments for lead outreach in ways not currently supported by Product. **Official Response from Andrew Berman:** > That is a great idea! We highly appreciate your suggestions. I have informed the development team of this request, as we are continually building out more property features and search/segmentation capabilities. You can read about our latest product enhancements on our Documents page (docs.sendsonar.com) and stay up to date with all new developments. ~Andrew ### 13. Seamless, but glitchy. **Rating:** 3.5/5.0 stars **Reviewed by:** Adam R. | Sales Executive, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2019 **What do you like best about Sonar?** I like how quickly the messages send to our clients. **What do you dislike about Sonar?** Sometimes I am unable to scroll down when looking through a convo. **What problems is Sonar solving and how is that benefiting you?** Connecting with clients much quicker since people prefer texting. ### 14. A Powerful Business Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Ralph B. | Sales Executive , Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2019 **What do you like best about Sonar?** Sonar is great because it allow my clients to interact with me on a personal level with a business touch! **What do you dislike about Sonar?** The last text should populate at the top when new text has been sent to them, as oppose to keeping its position from when the 1st interaction occurred. **What problems is Sonar solving and how is that benefiting you?** Texting is a big part of my business and Sonar allows me to not skip a beat! **Official Response from Andrew Berman:** > Ralph, you can have new messages automatically populate at the top of the conversation thread list by clicking on "Sort" and selecting "New to Old". Hope this helps! We are always here to help you maximize Sonar to the fullest! ~Andrew ### 15. Great Product, Awesome Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Sonar?** Sonar CEO, Matt Berman, and Success Manager, Nic Baughman, provided a fantastic solution and best-in-class industry knowledge. **What do you dislike about Sonar?** The original Salesforce integration was not sufficient, but Matt and Nic turned around a SOW and delivered the right solution very quickly. **What problems is Sonar solving and how is that benefiting you?** SMS and Chat platform, enabling LAN lines to be textable, Salesforce integration to track activity and engagement, and SMS as a channel for marketing campaigns. ### 16. Great Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Betsy W. | Supervisor , Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2019 **What do you like best about Sonar?** This platform is one of the easiest ways to communicate to not only single individuals, but large groups as well. There are shortcuts that make the day-to-day messaging very user-friendly and easy. **What do you dislike about Sonar?** The word count. I would like there to be a higher word count per message. **Recommendations to others considering Sonar:** n/a **What problems is Sonar solving and how is that benefiting you?** Sonar has benefitted my team tremendously on reaching out to a large audience. ### 17. Zillow Sonar user **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Sonar?** I love the ease of being able to text my clients from the computer. Just makes everything more fluid and allows me to connect with people the way they prefer. **What do you dislike about Sonar?** Sometimes getting the notifications isnt as easy as it should be and we should get notified when people opt in. **Recommendations to others considering Sonar:** Go for it! **What problems is Sonar solving and how is that benefiting you?** Sometimes I dont get notified of a text. ### 18. Works Great **Rating:** 5.0/5.0 stars **Reviewed by:** Alex A. | Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Sonar?** The chat software integrates with Salesforce **What do you dislike about Sonar?** It's hidden within the Salesforce UI, but that's an internal problem **What problems is Sonar solving and how is that benefiting you?** Texting faster, email alerts on replies, all good things ### 19. The scheduling option is incredible! **Rating:** 5.0/5.0 stars **Reviewed by:** Caitlin M. | Freelance Writer, Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Sonar?** I love the scheduling option in Sonar! It makes sure your clients never miss an attempt I make to reach out. It's also highly efficient as far as notifications and speed. The text seem almost instantaneous! Live the program! **What do you dislike about Sonar?** It would be nice to access emojis or gifs. **What problems is Sonar solving and how is that benefiting you?** I struggle to keep up with consistent connection...Sonar scheduling solved that problem. **Official Response from Andrew Berman:** > Caitlin, you are able to access the entire emoji set by clicking on the whale in the bottom right-hand corner of your text conversation. You are also able to search for specific emojis as well. As for GIFs, we do not have a built in GIF widget, but we do support all GIF files. Hope this helps! ~Andrew ### 20. Sonar Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2019 **What do you like best about Sonar?** Sonar is very simple to use. Our team likes the ability to send message multiple people at once. It is very easy to manage the texting of bulk users. **What do you dislike about Sonar?** When texting over 100 people, it can get difficult to keep track of everything. But overall, this platform is very easy to use and very beneficial for our team. **Recommendations to others considering Sonar:** Very user friendly texting platform. **What problems is Sonar solving and how is that benefiting you?** Being able to solve tickets in a very easy way. Our team is able to work as a team and solve or answer any issues our customers are having. ### 21. Great experience and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Sonar?** What I like mostabout sonar is that fact that My clients can text my same landline phone number **What do you dislike about Sonar?** What I dislike about Sonar is the fact that you cant see if the client read the message or not **What problems is Sonar solving and how is that benefiting you?** I am solving the problem of not being able to get in contact with clients through a phone call ### 22. Great text messaging platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2019 **What do you like best about Sonar?** Sonar is a very simple way to message customers. You can easily upload customer information so that you send them the right message with the right info. The responses are easily organized so that we can help customers out! It is very flexible; you can send out a lot of different campaigns easily. **What do you dislike about Sonar?** Sonar doesn't really have analytics capabilities. **What problems is Sonar solving and how is that benefiting you?** Sonar is helpful for dynamic messaging to different groups of customers. It's a great way to engage with them in a more personalized way while still being fairly efficient. ### 23. Sonar Review **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Sonar?** Being able to text Agents as most dont read or respond to emails and most are too busy to answer calls **What do you dislike about Sonar?** That anyone can read your texts. I like to be able to market to my Agents and not have everyone be able to read what I am saying **What problems is Sonar solving and how is that benefiting you?** Connecting with Agents faster **Official Response from Andrew Berman:** > Hello, the visibility preferences were set up by your Sonar admin. We offer the functionality to segment and limit who is able to see your conversations. We recommend speaking to your dedicated admin or shoot us an email and we will be more than happy to help. ~Andrew ### 24. Easy to reach potential clients **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Sonar?** The convenience of Sales Force ingratiation, Getting in touch with hard to reach clients, the convenience of a quick text vs a full phone call with busy real estate agents. **What do you dislike about Sonar?** I don't like seeing other reps conversations, I would rather my conversations be more private than they are when the users in the org can see past conversations. **Recommendations to others considering Sonar:** It does help with day to day productivity **What problems is Sonar solving and how is that benefiting you?** Getting in touch with hard to reach clients, the convenience of a quick text vs a full phone call with busy real estate agents. ### 25. Realtor **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2019 **What do you like best about Sonar?** real-time response and being able to communicate with clients in one space makes it convenient. **What do you dislike about Sonar?** I cant set up auto-response for when I am away, I see the options is there but it's disabled, and if a pictures text is sent to me it takes al long time to load **Recommendations to others considering Sonar:** I recommend that users get all the functions of the program to get the best results and functionality of Sonar. **What problems is Sonar solving and how is that benefiting you?** fast communication on one device which my laptop, helps me get last min changes to my clients quickly. **Official Response from Andrew Berman:** > Hello! To set up an away message or out-of-office text, select the "Tools" tab on the left-hand menu, and select "Away Messages". Here, you are able to set up customized messages to be sent out during a specified period of time. If you need more assistance, feel free to text or email us! ~Andrew ### 26. My experience was wonderful . I would definitely recommend **Rating:** 3.5/5.0 stars **Reviewed by:** Magdalene N. | Contingent Labor Onboarding , Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2019 **What do you like best about Sonar?** How easy it is to use . It would definitely recommend **What do you dislike about Sonar?** it took long to set up but eventually with practice i was able to truly understand all steps it takes to work the system **What problems is Sonar solving and how is that benefiting you?** time management and everything gets done so quickly ### 27. Fantastic software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Sonar?** Sonar is easy to use and has so many features that help make my day more efficient as well as the entire team. **What do you dislike about Sonar?** There is no downside. We get what we need from it. **What problems is Sonar solving and how is that benefiting you?** Group texting, managing incoming messages, auto messages, etc. Benefits: ease and efficiency ### 28. Updates need to refresh more frequent with most recent messges **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2019 **What do you like best about Sonar?** It is very easy to use on our end, inbox makes it easy to stay ontop of numerous conversations **What do you dislike about Sonar?** The messages don't update as well as I'd like to see. New messages to a past client dont refresh to the top of the list. Also wish we were able to clear chats from our log once we are complete with a client **What problems is Sonar solving and how is that benefiting you?** Quick response, offers a good alternative to clients who aren't able to take calls **Official Response from Andrew Berman:** > Hello, new messages will automatically populate at the top of the thread list by clicking on "Sort" (located under the "Mine" tab) and selecting "New to Old". You can clear chats from your log by selecting the box to the very left of a thread, clicking on the "Actions" button that pops up, and selecting "Close". This will remove the conversation from your log and archive it for future reference or if you need to go back and review. If this isn't the functionality you're seeing, don't hesitate to email us and we will make sure it is working for you. ~Andrew ### 29. It's just ok **Rating:** 3.5/5.0 stars **Reviewed by:** Jen R. | Team Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2019 **What do you like best about Sonar?** I like that you can make template responses **What do you dislike about Sonar?** It was hard to stay organized and I feel like I missed notifications often **Recommendations to others considering Sonar:** It's pretty good **What problems is Sonar solving and how is that benefiting you?** I text clients a lot using sonar and it was great ### 30. Brilliance, efficiency, and seamless integration! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2019 **What do you like best about Sonar?** Salesforce integration and the ability to check messages on mobile. **What do you dislike about Sonar?** Would appreciate a robust smartphone app, and the option to reply to text threads via email notifications. **What problems is Sonar solving and how is that benefiting you?** Utilize the canned response feature for quick and original outreach to your client base. ### 31. it is ok **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2019 **What do you like best about Sonar?** clean look, easy to attach items and use canned responses **What do you dislike about Sonar?** I wish the messages that came in would all be at the top to go through first **What problems is Sonar solving and how is that benefiting you?** quick follow ups with the canned response option ### 32. Sales Executive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2019 **What do you like best about Sonar?** Being able to reach people via text because everyone texts nowadays **What do you dislike about Sonar?** Nothing. I really do like everything about Sonar **What problems is Sonar solving and how is that benefiting you?** Not being able to get people on the phone. Everyone prefers texts. I love Zillow ### 33. Sonar Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Sonar?** Direct messaging with clients. Email notification when I receive a response. Ability to view conversations with previous reps. **What do you dislike about Sonar?** I have not come across any instances where sonar has been an issue for me. **What problems is Sonar solving and how is that benefiting you?** Quick communication with prospects ### 34. Easy To Use **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole C. | Senior Business Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2019 **What do you like best about Sonar?** the ease of use. I like that I can include emojis and set reminders. **What do you dislike about Sonar?** I wish I could include a copy and paste picture, does not come through. **What problems is Sonar solving and how is that benefiting you?** ease of communication with clients. ### 35. Sonar is resourceful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Sonar?** Sonar was helpful in campaigns we would launch where we need to contact users **What do you dislike about Sonar?** I wish it was easier to organize and more user friendly **What problems is Sonar solving and how is that benefiting you?** it has helped us in marketing and reaching out to users ### 36. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2019 **What do you like best about Sonar?** The fact that it is built into SalesForce and you can create templates **What do you dislike about Sonar?** Really nothing. It is a great option. I don't like that my messages disappear over time **What problems is Sonar solving and how is that benefiting you?** Increase in contact ### 37. Sonar is the easiest way to communicate with Customers and the staff are very helpful. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2019 **What do you like best about Sonar?** I like the cleanliness and organization of Sonar, and how helpful and cooperative the Sonar team is with adjusting their platform fit our needs. **What do you dislike about Sonar?** I wish it was easier to organize or limit the amount of properties that are created, but it's not a huge issue. **What problems is Sonar solving and how is that benefiting you?** We communicate with all of our customers through Sonar. It is the fastest and easiest way to communicate with people. ### 38. Good tool **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Sonar?** It helps me track text communication to clients and prospects **What do you dislike about Sonar?** Everything seems to be good so far with what we use it for **What problems is Sonar solving and how is that benefiting you?** Again, being able to track conversations via text ### 39. Excellent Texting Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Sonar?** Easy of UI and notifications. Simple look and clean app. **What do you dislike about Sonar?** Nothing much just had to fill this space. **What problems is Sonar solving and how is that benefiting you?** Super easy outreach to clients and easy to get notified when they respond. ### 40. Amazing Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Sonar?** I love how I can send messages right through my computer. **What do you dislike about Sonar?** There is nothing I don't like about sonar. **What problems is Sonar solving and how is that benefiting you?** It's cost effective and I'm able to make better appointments. ### 41. Solid **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Sonar?** Communicate with clients via browser and receive push/email notifications **What do you dislike about Sonar?** unable to add numbers to communicate with. unable to communicate with groups **Recommendations to others considering Sonar:** Keep it simple **What problems is Sonar solving and how is that benefiting you?** snooze notifies my entire organization ### 42. Perfect for busy agents **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Sonar?** in todays age people prefer text when on the go. **What do you dislike about Sonar?** The fact they have to opt in, people are not pro-active enough **What problems is Sonar solving and how is that benefiting you?** getting meetings and rescheduling **Official Response from Andrew Berman:** > We understand your concern regarding opt-in. However, it part of our compliance measures and U.S. law to require opt-in before communication. It also tends to lead to the highest quality conversations when consumers are aware and expecting text messages from a business. ~Andrew ### 43. Great app! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Sonar?** Quick response times and easy to use interface **What do you dislike about Sonar?** That I didn't use it sooner within my org **Recommendations to others considering Sonar:** None **What problems is Sonar solving and how is that benefiting you?** No problems, biggest benefit is fast response ### 44. great for follow up calls **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Sonar?** It has made it so much easier to follow up with clients & they are more responsive to reply. **What do you dislike about Sonar?** I would love an app that could connect to my cell when I'm out of the office. **What problems is Sonar solving and how is that benefiting you?** Clients are less likely to call me back weh I leave a VM. Texting has proven to be an easier way to connect quickly. ### 45. Sonar **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Sonar?** Sonar is a great way to connect with friends and customers easy to use compared to other text services I definitely would recommend to others **What do you dislike about Sonar?** I don’t like there is a delay when I’m off line so it has to catch up with my desk top **Recommendations to others considering Sonar:** Try it **What problems is Sonar solving and how is that benefiting you?** Reaching out to customers when out of the office ### 46. Sonar is user friendly with a great UI **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2019 **What do you like best about Sonar?** I like the easy functionality of Sonar when seeing user information **What do you dislike about Sonar?** I disliked the lag there would be when our team was 15+ people big. **What problems is Sonar solving and how is that benefiting you?** We're communicating with our leads per market. I'm realizing using Sonar with a program like Zapier allows us to automate a good portion of responses. ### 47. Good - needs a few tweaks **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2019 **What do you like best about Sonar?** I love the ease of use and integration with our CRM. **What do you dislike about Sonar?** No OOO message can be sent, making it a real problem if my clients are trying to contact me while I'm out or on vacation. **What problems is Sonar solving and how is that benefiting you?** This was a switch in software from Chatbox, so the functionality is comparable. **Official Response from Andrew Berman:** > Hello, to set up an OOO (out of office) message, you will need to go into the "Tools" tab and select "Away Messages". Create your OOO message and select the date range and times of when you will be OOO. To have this message go live, ensure you turn the action on with the button in the top right-hand corner. We are working to create a dedicated OOO section to create a better user experience! ~Andrew ### 48. Trainer **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2019 **What do you like best about Sonar?** I like how all of the messages are in one place **What do you dislike about Sonar?** Sometimes Sonar glitches so I'd have to close and reopen it to text the right customer. **What problems is Sonar solving and how is that benefiting you?** I can see what other people in the company are saying to that client, so I have a better idea of what I'm walking into. ### 49. Sonar is great **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Fine Art | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2019 **What do you like best about Sonar?** The easy to use interface allows me to train others easily. **What do you dislike about Sonar?** Needs more functionality, there could be more features to better assist with two ways messaging. **What problems is Sonar solving and how is that benefiting you?** Solving issues with users holding onto property. it benefits the way we interact with them. ### 50. quick and easy way to communicate **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2019 **What do you like best about Sonar?** Sonar is a quick and easy way to communicate with clients and intergrates nicely with our CRM. **What do you dislike about Sonar?** It is hard to just see your conversations instead of seeing all of our orgs texts **What problems is Sonar solving and how is that benefiting you?** Trying to figure out the best way to utilize texting during our discovery progress. **Official Response from Andrew Berman:** > No problem! We have the functionality to alleviate this issue. Just have reach out to your Sonar admin, as they should be able to get your chat visibility preferences changed. Or, you can reach out to Sonar, as we are always here to assist! ~Andrew ## Sonar Discussions - [Why are the canned responses gone?](https://www.g2.com/discussions/26163-why-are-the-canned-responses-gone) - 1 comment, 1 upvote - [how can I setup the auto response txt .](https://www.g2.com/discussions/how-can-i-setup-the-auto-response-txt) - 1 comment, 1 upvote - [How do I create Sonar pop up notifications?](https://www.g2.com/discussions/how-do-i-create-sonar-pop-up-notifications) - 1 comment, 1 upvote - [How do i stop seeing other co-workers texts? What is the maximum number of texts can be added?](https://www.g2.com/discussions/how-do-i-stop-seeing-other-co-workers-texts-what-is-the-maximum-number-of-texts-can-be-added) - 1 comment, 1 upvote - [Will I need developers to get started with Sonar?](https://www.g2.com/discussions/will-i-need-developers-to-get-started-with-sonar) - 1 comment, 1 upvote - [View Sonar pricing details and edition comparison](https://www.g2.com/products/sonar/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+04%3A27%3A24+-0500&secure%5Bsession_id%5D=f8908711-fa51-49f3-9817-3a8e9c4cd13d&secure%5Btoken%5D=068ef7d91cb796e820928f266eaf7f882a3ec77aa955825e782502f1ba50ef8f&format=llm_user) ## Sonar Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Lead Monitoring** - Features - Performance - Identification **Agentic AI - Lead Capture** - Cross-system Integration - Proactive Assistance **Analysis** - Application Attribution - Campaign Analysis - Uninstall Tracking - Custom Dashboards **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Data Capture** - Mobile - Websites - Social Media - Data **Campaigns** - Proximity Marketing - Push Notifications - Bulk SMS - Two-Way Text Messaging - Audience Segmentation **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Analytics** - Export/Import - Reporting **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Engagement** - Coupons and Promotions **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Customization** - Forms - Templates - Integration **Generative AI** - AI Text Generation **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Optimization - Integrations - Mobile Marketing - Internationalization **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS ## Top Sonar Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,722 reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - 4.0/5.0 (4,386 reviews) - [TextUs](https://www.g2.com/products/textus/reviews) - 4.7/5.0 (605 reviews)