Sonar Reviews & Product Details

Sonar is an easy to use platform that allows for easy tracking of calls. Review collected by and hosted on G2.com.

On occasion, the call recordings do not load. A simple page refresh usually resolves the issue. Review collected by and hosted on G2.com.

We are able to communicate with our clients even when they are unable to pick up their phones for a live conversation. Review collected by and hosted on G2.com.

There is a delay in notifications for when the client has sent a message. Review collected by and hosted on G2.com.

Being able to assign incoming messages to team members. Being able to see, which team member replied to a text. Review collected by and hosted on G2.com.

Support is not available on the weekends (unless that changed recently). Review collected by and hosted on G2.com.

Assigning messages- makes it easy to follow up Review collected by and hosted on G2.com.

Creating campaigns for a lot of customers. Review collected by and hosted on G2.com.

I like the ease of responding to message Review collected by and hosted on G2.com.

Sometimes I can't tell whether I've looked at the message or not Review collected by and hosted on G2.com.

I like having the ability to text separate groups. Review collected by and hosted on G2.com.

I haven't come across any dislikes yet. Can't think of anything missing that we need. Review collected by and hosted on G2.com.

I like Sonar sends me email notification when I receive a message. I can access Sonar from any device, able to set canned responses, messages automatically scheduled to send during business hours, and the newest feature called "Always Messages" to send automatic out of the office SMS. Review collected by and hosted on G2.com.

Sometimes a client's phone number has a PST area code, but I am in CST; Sonar always schedules the message to be sent during business hours; this feature is excellent. However, I know this client is available now; whenever I tried to click on "Send Now," it does not always work. Review collected by and hosted on G2.com.

What I like best about Sonar is that I am able to communicate to my customers who prefer to communicate primarily via text messaging. I also like that you are able to send pictures and attachments to my customers through the sonar application. I find it to be very concise, convenient, and easy. I find that you get quicker responses versus calling and having to leave a voicemail. In my previous sales position, I had to make cold calls and we also had a sales cadence. Within the sale cadence, there was no way of sending text messages to the consumer. Having this capability is great! Review collected by and hosted on G2.com.

What I dislike about Sonar is not being able see full text conversation until after hitting submit in the little window of my Salesforce application. Other than that, I don't feel like there is much to dislike. The application itself is easy to use and requires no real training or set up. Review collected by and hosted on G2.com.

Sonar makes it easy to both send automated bulk messages, but also to keep the personal touch with your customers. The campaign feature allows you to send campaigns based on tags that you can assign to customers. With that it makes it very easy to split customers into different communication groups. Review collected by and hosted on G2.com.

I love the fact that you can send campaigns with tags that you give to your customers, but sometimes you just have a short list of phone numbers that you need to send a bulk text to. Having a feature to send a campaign by pasting the phone numbers into a receiver-field would make it easy to send campaigns to a couple of people without having to give them tags in Sonar. Integrating unsubscribe automations would be very helpful. For now, if we run automations on Zapier that ads people to our customer list, it overwrites previously unsubscribed from the communication service. If we could ad customer information with an automation without overwriting the unsubscribed customers, that would be perfect. Review collected by and hosted on G2.com.

What I like best about Sonar is our partnership with our Sonar point of contact. My company's sales team uses Sonar to text clients, so when we come across issues during this process we have a Sonar point of contact to help us troubleshoot these issues. When we ask him questions, the point of contact is always quick to respond with detailed answers, is friendly and easy to work with. This helps us to resolve issues on our end more efficiently! Review collected by and hosted on G2.com.

Within Sonar, clients are randomly unsubscribed via the API and the Sonar rep has to manually re-trigger the opt in request for each case. While these are completed in a timely manner, I wish there was a way to make it easier for the Sonar rep! Review collected by and hosted on G2.com.