Smartsheet Reviews & Product Details

Smartsheet has been a valuable tool for managing projects, tracking tasks, and improving collaboration across our team. The features we use most often are automated workflows, dashboards, and reporting. Automations have eliminated many manual follow-up tasks by sending reminders, approvals, and status updates automatically, which saves time and helps keep projects on schedule. The dashboard functionality also gives stakeholders real-time visibility into project progress without requiring constant status meetings or manual reports.

One of the biggest benefits has been having a single source of truth where everyone can see priorities, deadlines, and ownership. Smartsheet is easy to learn, flexible enough to support different business needs, and has helped our team become more organized, efficient, and accountable. Review collected by and hosted on G2.com.

While Smartsheet is powerful, some advanced features can have a learning curve for new users. Certain dashboard and report customizations can also take time to configure compared to the platform's more straightforward features. Review collected by and hosted on G2.com.

Smartsheet provides real-time updates to our most valuable clients through intuitive dashboards, custom reports, and collaborative sheets that multiple team members can be maintaining. It's reliability, up-time, and the frequent additional of new features has kept us using it for years. It has been an excellent ROI.

Smartsheet integrates seamlessly with our ERP and planning software to pull in relevant data across our projects. The Smartsheet staff and support team have always been responsive and their certified experts have provided guidance for developing dataflows and automating our standard operating procedures.

Though we haven't dove deep into its AI features, we are glad to see them begin to be implemented and it has made the generation of quality formulas much easier. Review collected by and hosted on G2.com.

At time we are working on projects with thousands of lines of data. It would be great if Smartsheet continued to expand the number of rows/columns that can be tracked in a sheet. This also applies to the numbers of rows in the reports feature. Review collected by and hosted on G2.com.

I really appreciate the flexibility it offers with being able to utilize different formats for different organizational needs. I also appreciate its high performance and its accessibility in terms of ease of use and learning the different features of the software. When I first onboarded to my role, I found it easy to learn how to use the software. I am unfamiliar with the price of the software but feel like its ROI is fair and reasonable based on what I get out of its use daily. I have not interacted with any AI/intelligence from smartsheet. Review collected by and hosted on G2.com.

I was a bit disappointed to find out that we are no longer able to make folders to organize sheets within our dashboard. I used this feature heavily previously and would love if it could be brought back! I also have not discovered how to integrate/access the AI/Intelligence features associated with smartsheet yet so maybe that could be made a bit more clear. Review collected by and hosted on G2.com.

I like how customisable it is as you can make your own templates so the software becomes familiar. Additionally we have it integrated in our entire company workflow , so it is how we assign tasks to each other, give feedback and make project programs. Due to this it has become our source of truth on project status and is very reliable (as long as people update it of course). When I first joined the company I was trained internally and now I feel I know the systems so much that I am the one providing training! Review collected by and hosted on G2.com.

I don’t like the new pricing structure because it’s now difficult to collaborate with our clients and suppliers via Smart Sheets. The new payment models haven’t helped at all. Even as a contributor, there isn’t much they can see or do, which makes using the product less effective and not the best experience overall. Review collected by and hosted on G2.com.

I like how easy it is to track projects, assign tasks, and monitor progress in real time with Smartsheet. It gives me the flexibility to customize my workflows according to our business needs without needing advanced technical knowledge. It's really valuable for helping our team clearly define who owns what tasks and responsibilities, especially since our environment often involves servicing more than one client. Review collected by and hosted on G2.com.

One thing that could be better is the learning curve for new users, because some of the features like automation and reporting may take some time to fully understand. Also, the cost can become expensive for smaller teams. Review collected by and hosted on G2.com.

I like it's convenience of being able to access everyone in the company and it's ease of use. It is a very useful, very straightforward platform and I'm glad we're able to utilize it in my company. The UI interface is easy to understand and work with. The performance of smartsheet is extremely well, though we have had a time where it had some issues, it was very short-term, and we have had no issues since. Getting onboarded with the program was extremely easy, and there is significant assistance through the company to do so. Though I have not used the AI features for the work that I do, I know that it provides a significant advantage to other services due to this access. I am unsure how much the pricing is for the program company wide, but I believe it is certainly sufficient for the benefit that it provides us. The cost is absolutely worth the benefit. The program integrates very well into the other software programs we use to perform our daily duties. Review collected by and hosted on G2.com.

There is nothing I dislike about using smartsheet, it is easy to access, extremely useful, and wonderful to use. I have no complaints! Review collected by and hosted on G2.com.

SmartSheet is the easiest and most comprehensive system for sharing documents across a large work group. Our organizational structure requires different schedules for different teams and locations ranging across the state of Texas. This means we won't always be together for meetings or face-to-face interactions. SmartSheet makes is easy for us to be able to keep each other updated, without the use of antiquated or obsolote systems. SmartSheet's customizable formatting has helped us create a tool that works for sharing information across multiple teams without the need to always get on a call or email thread or find time to meet each other. Review collected by and hosted on G2.com.

I feel that the integrations within SmartSheet could be more complete. It would be great if the offloading of documents from other platforms was easier or quicker in performance. Sometimes SmartSheet's peformance can be a little slower and difficult to navigate. Overall this is a minor issue, in regards to performace issues.

I would love to see some further development in the AI systems with SmartSheet. AI assistance would be great with document organization or workflow type of problems. Review collected by and hosted on G2.com.

The best part is how familiar it feels if you already know Excel, but it does so much more. Setting up automatic email alerts for due dates has saved my team a ton of manual follow-ups, and the visual dashboards are great for showing quick status updates to managers. Review collected by and hosted on G2.com.

Honestly, the formatting options on the dashboards can feel a bit clunky and limited when you want a highly customized look. It also takes some time and patience to figure out how to use the more advanced formulas if you aren't already a power user. Review collected by and hosted on G2.com.

Smartsheet has become a critical part of our game operations and event management workflow. We use it to coordinate game-day staff, manage event timelines, track promotions, organize sponsor activations, and communicate across multiple departments. The spreadsheet-style interface makes it easy for both experienced and new users to navigate, while dashboards and reports provide quick visibility into the status of projects and upcoming events.

The automation capabilities have significantly improved our efficiency by automatically sending reminders, collecting information through forms, routing approvals, and updating stakeholders without requiring manual follow-up. This has reduced administrative workload and helped ensure nothing falls through the cracks during busy game days and event periods.

Performance has been consistently reliable, even when managing large amounts of operational information across multiple teams and events simultaneously. Smartsheet's integrations and reporting tools help keep everyone aligned and working from the same source of truth, reducing miscommunication and duplicate work.

From a return-on-investment perspective, the time savings alone have justified the platform. Tasks that previously required multiple emails, spreadsheets, and meetings can now be managed through a single system. Onboarding new staff members is straightforward thanks to the familiar interface and extensive training resources available.

The newer AI capabilities show promise for helping teams build formulas, summarize data, and generate insights more quickly. Overall, Smartsheet has improved organization, communication, accountability, and execution across our game operations department, making it easier to deliver a consistent and professional fan experience at every event. Review collected by and hosted on G2.com.

The mobile experience, while functional, could be improved for event staff working in fast-paced environments. Faster navigation between forms, reports, and sheets, along with more offline capabilities, would be beneficial for teams operating in arenas, venues, and live-event settings where connectivity can sometimes be inconsistent. Review collected by and hosted on G2.com.

The platform makes complexity feel manageable by automating routine tasks through very simple steps. I can create forms and use different levels of authentication for editing, sharing, and viewing sheets. It also allows people who aren’t part of the workspace to submit forms, which is helpful.

That said, I’d like more UI/UX-focused functionality in forms. For example, it would be great if dropdown menu options could include logos or small images, or if there were generally more refinement in how forms look and behave. I’d also prefer stronger auto-save, so I don’t have to save my work every time.

Performance is good for a small or medium-sized company like ours, but it would be better if changes didn’t take so long to refresh. Pricing is decent, and the ROI has been good for us. Integration, however, has been disappointing, as I’ve only been able to get it working with Microsoft Teams. Review collected by and hosted on G2.com.

A few things I dislike are the complexity of integrating with apps that are already supported, and the limited options to integrate with both ERP and MES systems like Teams, Dynamics, etc. Another issue is that you have to manually save changes, since they don’t auto-save. I’d love to see that improved in the future. I’d also like more flexibility to be creative on the UI/UX side when designing the forms. Review collected by and hosted on G2.com.