What problems is SingleInterface solving and how is that benefiting you?
1. Fragmented Digital Presence
Problem: Managing consistent and optimized listings across platforms like Google for multiple Legrand entities (ZIP, Innoval, Studio) was complex and time-consuming.
Benefit: SingleInterface has streamlined this process through centralized microsite creation and Google Business Profile management, ensuring that each location maintains accurate, up-to-date information and is discoverable locally.
2. Lack of Visibility into Customer Interactions
Problem: There was limited insight into how customers were engaging with our online touchpoints, such as who was calling, when, and from where.
Benefit: The virtual number system and accompanying app have introduced a new level of transparency by tracking inbound calls and enquiries, helping us understand customer behavior and refine our response strategy.
3. Disconnected Data & Reporting
Problem: Performance data from different digital assets and platforms was siloed, making it difficult to get a unified view.
Benefit: Their backend dashboard aggregates data from the microsites, Google listings, and call tracking tools — providing a single interface to monitor visits, leads, and interactions. This has improved reporting efficiency and empowered data-driven decision-making. Review collected by and hosted on G2.com.