Talisma Reviews & Product Details


What is Talisma?

Talisma's CRM solution for Higher Education includes service, marketing, and sales components, with knowledgebase, email and campaign tools.

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Talisma Profile Details

Talisma Profile Details

Vendor
Campus Management Corp.
Company Website
Year Founded
1988
HQ Location
Boca Raton, FL
Phone
800.483.9106
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
772
Twitter
@CampusMgmt
Twitter Followers
888
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Companies Using Talisma

IndusInd Bank
ITC Hotels
CHILDLINE India Foundation

Talisma Reviews

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1-17 of 17 total Talisma reviews

Talisma Reviews

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1-17 of 17 total Talisma reviews
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Graduate Admissions Coordinator
Higher Education
Enterprise
(10,001+ employees)
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Verified Current User
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"Talisma for University use as a communication tool"

What do you like best?

I appreciate the ability to do things in mass quantity - deleting emails, creating automated marketing campaigns, etc. I also appreciate the amount of data it holds.

What do you dislike?

I do not fee like it's an intuitive program - I understand fairly well after using it for 3 years, but it does not have a user-friendly interface. I often to have to explain where to find things to my coworkers who a bit older who are not as tech savvy.

Recommendations to others considering the product:

Make sure you have someone in your office/team who understands Talisma before purchasing it - it is something that needs detailed training.

What problems are you solving with the product? What benefits have you realized?

When dealing with international students emailing, a lot of Talisma's automated emails get caught in their spam filters, before ever getting into their spam inboxes, thus the international applicant never receives the email. The best benefit is the way it is able to be a record keeper.

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Inside Sales Lead
Insurance
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"Talisma killed productivity"

What do you like best?

Talisma is great for monitoring and sorting data.

What do you dislike?

Talisma, when used as a sales CRM for a large population, is slow to load. Up to 30 seconds or more just to change selection from one field to another that are both already visible on the same search pane. I would not recommend for use in a call center due to the excessive time required while changing from one lead to another. The change to Talisma ushered a total change to the way in which the sales department of my current company completes day to day activities.

Recommendations to others considering the product:

Not effective for a call center environment where staff is expected to place more than 80 or so calls per day. Especially if they need to be placed in succession.

What problems are you solving with the product? What benefits have you realized?

The ability to monitor and sort the data is incredibly valuable from a management perspective. Just be sure that your front line employee will not suffer such a productivity loss as we did.

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Incoming Mobility Coordinator and International Student Advisor
Higher Education
Enterprise
(5001-10,000 employees)
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"User-friendly software with infinite possibilities"

What do you like best?

The option to manage one central, general email account and have various contributors (staff members) reply from that single address, instead of using the personal email account.

The possibility of seeing all previous interactions a specific client had (whether over email, the phone or in person) within our own organization, therefore avoiding run-around issues previously experienced by our customers.

What do you dislike?

The interface is not quite user-friendly (with a quite early 2000 feel to it) and you really got to know your way around because it is not exactly necessarily intuitive. However with practice, you do come to realize the full potential of the software (pulling up stats and data, creating massive email campaigns, and so forth).

Recommendations to others considering the product:

Amazing time-saving tool to manage the contacts of your organization!

What problems are you solving with the product? What benefits have you realized?

Managing customer relations with our huge student body (+ 40 000) in a single place, saving time and efforts.

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Coordinator, D.Min. Office
Education Management
Mid-Market
(201-500 employees)
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"Copmplicated and Slow"

What do you like best?

There seems to be a lot of really interesting reporting capabilities that help to automate some processes.

What do you dislike?

Horribly slow and complicated to learn. They could really streamline some things to make it easier.

Recommendations to others considering the product:

Understand that there is a huge learning curve. You will need to dedicate a lot of time to staff training if you intend to use this software.

What problems are you solving with the product? What benefits have you realized?

Lead generation and CRM. Reporting functions and automation.

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Student Program Assistant
Higher Education
Enterprise
(5001-10,000 employees)
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"Easy to use, great for large companies"

What do you like best?

The having the ability to transfer interactions with ease and the accountability Talisma creates to ensure you respond to inquiries in a timely manner.

What do you dislike?

The design could be updated. The features of the program do not reflect a modern look like some of its competitors.

What problems are you solving with the product? What benefits have you realized?

Mass communication and centralized email client. Having the ability to send thousands of emails out without creating a slow server.

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UH
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"Talisma -keeping contact data "

What do you like best?

When working for a local non-profit college a few years ago we used Talisma. This program would alert us when potential students would express interest in our school. If a student filled out an interest card on our school site then it would upload to Talisma and we would reach out to them. We could then log our notes on the conversation with Student.

What do you dislike?

It was sometimes hard to navigate the system. It was a little hard to learn.

Recommendations to others considering the product:

Making it more user friendly. It was a little hard to learn the program.

What problems are you solving with the product? What benefits have you realized?

It keep the data and notes we put in on each student. It worked out for what we were using it for.

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AH
Enterprise
(1001-5000 employees)
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"Effective for mass communications and followup"

What do you like best?

I liked that we could customize mass communications easily using information already in our bridged databases.

What do you dislike?

Somewhat clunky program. Access to a lot of information and ad hoc reporting, but knowing where to find the information you need can be a challenge.

What problems are you solving with the product? What benefits have you realized?

Large amounts of emails received, needing to "spread the wealth" automatically to multiple users, while customers can use one email address. The most beneficial aspect, though, was the mass communications. Frequently we had to send communications referencing specific items in our databases, and the ease with which we could if/then tailor the communication by customer type, age, location, assigned office representative, etc. was phenomenal.

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Systems Analyst
Higher Education
Mid-Market
(501-1000 employees)
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"Decent Customer Relationship Management System"

What do you like best?

It's pretty easy to use once you get the hang of it and it's also fairly customizable.

What do you dislike?

It's not very intuitive and you really need some training at the beginning to learn the ropes.

Recommendations to others considering the product:

It's a good product. I would evaluate it against other CRM systems to make sure it is a good fit.

What problems are you solving with the product? What benefits have you realized?

We used it for our student base at our higher ed institution. It was how we tracked our students/potential students and could market to them.

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UH
Enterprise
(10,001+ employees)
Validated Reviewer
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"Good Functionality, Less in Ease of Use"

What do you like best?

I like that Talisma can encompass many different filters or views.

What do you dislike?

It is not aesthetically pleasing and can be overwhelming to navigate.

Recommendations to others considering the product:

It is most useful when other offices are involved so you can use the "transfer" feature in case messages aren't sent to the right place.

What problems are you solving with the product? What benefits have you realized?

I can track every interaction someone has with a particular student and we can see if they're opening our email campaigns.

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UE
Enterprise
(1001-5000 employees)
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"Slow, but manageable "

What do you like best?

I like that I am able to build filters for what I need. I also like that I can status clients and categorize them into manageable groups.

What do you dislike?

I hate how slow it is. We just got an update and it is still ridiculously slow all of the time. I also don't like that I can't delete leads.

What problems are you solving with the product? What benefits have you realized?

I am able to categorize leads into level of interest and then call through the database to get students.

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UE
Small-Business
(2-10 employees)
Validated Reviewer
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"Good Experience with Talisma "

What do you like best?

I like that it can be customized to create different types of work spaces and filters.

What do you dislike?

Sometimes it can be a little glitch - y. Sometimes having multiple work spaces makes it a tad slower.

Recommendations to others considering the product:

Can be a little overwhelming at first since it has so many different components but once you are able to differentiate between them and understand their function it is an extremely useful system.

What problems are you solving with the product? What benefits have you realized?

Faster to keep track of leads and can communicate with them more efficiently.

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AE
Enterprise
(1001-5000 employees)
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"I worked as a System Admin during our time with Talisma"

What do you like best?

Talisma, like other CampusManagement products, is designed specifically for higher education institutions. They know their audience and know the information they need to see. Talisma is highly customizable in terms of data and views.

What do you dislike?

The information is a little hard to access, even when you know where to look. The information in Talisma is scattered at best, and a mess at worse.

Recommendations to others considering the product:

I wouldn't recommend it.

What problems are you solving with the product? What benefits have you realized?

Student Management, lead to contact, and information management.

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UH
Mid-Market
(501-1000 employees)
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"Good not Great"

What do you like best?

The best thing about Talisma is that it allows for quick and easy customization.

What do you dislike?

Talisma lacks a few of the key integrations built into systems like Salesforce.

Recommendations to others considering the product:

Talisma is missing a few key components for today's business environment. By adding things like mobile friendly functionality and video support on the website Talisma would greatly increase the satisfaction of the end user.

What problems are you solving with the product? What benefits have you realized?

The intent of Talisma was to be used for tracking our potential student pool base.

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UE
Enterprise
(1001-5000 employees)
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"Talisma is completely adequate"

What do you like best?

It was a fairly fast system as long as the server links were maintained.

What do you dislike?

Communication can become muddled if you don't keep on top of all of your contacts.

Recommendations to others considering the product:

Sometimes less is more.

What problems are you solving with the product? What benefits have you realized?

It allows you to sort through a large number of ranked leads in pretty much any way you would like.

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UI
Mid-Market
(51-200 employees)
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"Outdated"

What do you like best?

Having the student's information in one area was helpful; such as their contact information and previous numbers.

What do you dislike?

Talisma has different access levels for visibility. I feel like they should've widened their visibility.

What problems are you solving with the product? What benefits have you realized?

Allowing higher education professionals track their business with the students.

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Associate Director, Undergraduate Admissions
Higher Education
Enterprise
(1001-5000 employees)
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"not flexible"

What do you like best?

Customizable- and can be done internally

What do you dislike?

Customizable- limiting if not set up correctly

What problems are you solving with the product? What benefits have you realized?

Sales- Mass communication

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Adjunct Faculty - Information Systems
E-Learning
Enterprise
(1001-5000 employees)
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"Basic functionality for higher education customer relationship"

What do you like best?

Collection of information available on students

What do you dislike?

The organization of student data is somewhere scattered.

Recommendations to others considering the product:

I'm not sure if there are other options for higher eduction CRM, but it works ok.

What problems are you solving with the product? What benefits have you realized?

CRM for students

Talisma User Ratings

5.5
Ease of Use
Average: 8.0*
6.9
Quality of Support
Average: 8.4*
6.1
Ease of Setup
Average: 8.0*
* Alumni Management Category
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