Talisma Reviews & Product Details

Running filters and search features but also managing customer information. Review collected by and hosted on G2.com.

It can be really slow to respond to commands. Review collected by and hosted on G2.com.

You can search the client or interaction dstails through, name, contact number or ID number. Review collected by and hosted on G2.com.

Some details it requires as mandatory to be filled are of very less importance.

There should be more freedom. Review collected by and hosted on G2.com.

What you do if when you know what your customers want and having a list of potential customers willing to buy? Here comes Talisma. It just not only manage your customer database but also helps to manage the communication with your client. Review collected by and hosted on G2.com.

I don't understand why this software is slow? Review collected by and hosted on G2.com.

It was a fairly fast system as long as the server links were maintained. Review collected by and hosted on G2.com.

Communication can become muddled if you don't keep on top of all of your contacts. Review collected by and hosted on G2.com.

One of the main things I like about Talisma is the feature where when someone calls in from a number that is on file, it pulls up the inquiry/file automatically; which is very efficient and professional. I also like the structure design and how interface friendly it is.

I also very much like the search criteria / categories. There are plenty of options to can utilize in locating a particular file / account. In addition, the ability to look up a file with partial data is a very nice feature. Review collected by and hosted on G2.com.

Some of the downsides to Talisma are that it can be slow to respond to commands. It is especially slow when you initially start it up for the 1st time after being shut down. Then as much as I like the auto file pop-up when someone calls in from a number on file, it sometimes does not work for some reason. Which is very frustrating and inefficient. Review collected by and hosted on G2.com.

I love how Talisma is integrated with the Avaya telephony software so when a student calls in with a phone number we have for them in Talisma, their talisma file auto-populates on a Talisma Phone window. I also love the ease of use of Talisma Analytics when it comes to creating and pulling queries in the Reports Manager Review collected by and hosted on G2.com.

Since it's physical software and not in the cloud, Talisma is super slow. I do not know if it has to do with our database size but with that aside, the search features are incredibly slow, especially when looking up a phone number. When pulling up a talisma ID, it's pretty fast, that's the only exception. Review collected by and hosted on G2.com.

It creates a interaction thread which make use to track earlier conversation in a simple manner. Review collected by and hosted on G2.com.

Too much of clutter and not user friendly Review collected by and hosted on G2.com.

Upsides: filters, use of different fields to further filter those columns Review collected by and hosted on G2.com.

The Right Work Right Time system definitely needs some work, though it provides help with individuals who are just dialing down a list, it doesn't allow for people to schedule times where another student's name will pop up on the list Review collected by and hosted on G2.com.

The option to manage one central, general email account and have various contributors (staff members) reply from that single address, instead of using the personal email account.

The possibility of seeing all previous interactions a specific client had (whether over email, the phone or in person) within our own organization, therefore avoiding run-around issues previously experienced by our customers. Review collected by and hosted on G2.com.

The interface is not quite user-friendly (with a quite early 2000 feel to it) and you really got to know your way around because it is not exactly necessarily intuitive. However with practice, you do come to realize the full potential of the software (pulling up stats and data, creating massive email campaigns, and so forth). Review collected by and hosted on G2.com.

fairly easy interface. easy to navigate, data is clearly visible Review collected by and hosted on G2.com.

too slow, not adaptive. things are difficult to access Review collected by and hosted on G2.com.