SingleInterface Features

Mapped-out responses for conversations.

Artificial intelligence (AI) and chatbot involvement.

Chat with your counterparts over the video in real time

Quality of interface for designing and customizing conversation maps.

Use AI to generate content in the form of text, images, videos, etc.

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Conversations enacted through embedding or pop-ups on websites.

Conversations enacted through text message (SMS).

Conversations enacted through voice assistants.

Conversations enacted through other channels.

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention

Creation and modification of customer profiles based on conversations.

Reporting based around specific and overall conversation results.

Capture and organization of leads from conversations.

Success rate of conversations leading to customer purchases.

View and track pertinent metrics to find patterns and gain insights from data

Integrates with software or mobile apps via SDK or API

Allows users to designate geofences for location-based marketing campaigns

Targets customers based on their Wi-Fi connection

Integrates with Bluetooth Low Energy (BLE) beacons to execute location-based marketing campaigns

Targets customers based on IP data

Provide incentives for reviewers, such as coupons and gift cards.

Manage syndication to distribute reviews across multiple channels.

Analyze data points such as page views, average rating, or consumer sentiment.

Support multiple types of user generated content such as text, video, or photos.

Manage product samples used for promotional purposes.

Identifies users when they enter or exit a predefined geolocation

Generates an automated notification, text message, or in-app message to users in a predefined geolocation

Analyzes the performance of location-based marketing campaigns based on foot traffic, POS data, etc.

Meets compliance standards (e.g. GDPR, CCPA) regarding personal data privacy

Records sales calls and facilitates playback

Utilizes machine learning technology to analyze recorded sales calls

Analyzes or facilitates the analysis of recorded and stored sales calls for insight

Leverages analytics to qualify and score calls in real time

Review data from past periods to reveal recurring tendencies and predict future performance

Receive data and information in real time

Software program that continuously adjusts its behavior based on observed data

Leverages technology to rate or "read" recordings to determine the impact of sales calls

Transcribes sales calls from speech to text

Utilizes artifical intelligence to analyze emotional tone and interactions in a conversation

Allows businesses to upload their location information en masse.

Product can be used on any content management system.

Product is intended for specific types of content management systems.

Provides analytics concerning traffic to each location.

Provides data on customers and customer behavior based on location.

Track and analyze information regarding website visitors

View and track pertinent metrics to find patterns and gain insights from data

Allows customers to see a full list of all locations.

Allows customers to filter locations based on products or other categories.

Access software remotely via mobile devices

Product can use geolocation to automatically point customers toward the closest location.

Manage and support multiple locations

Search and filter data across systems to locate required information by entering keywords or certain criteria

Ability to submit location data to a wide variety of digital services

Ability to submit location data to major aggregators

Consistently monitors search engines and directories and removes duplicate listings

Offers the ability to enhance listings with menus, photos, videos, or other rich data

Changes to location data are synced across listings immediately and in real time

Provides data or insights into listing performance and engagement

Monitor and report on ranking in local search results

Report on local citations and distribute accurate listing data to directories and search engines

Optimize or automate content for Google My Business

Monitor online reviews and brand reputation

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Provide insights and data visualizations from a comprehensive dashboard

Collect and analyze traffic data about website visitors

Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads

Track the amount of clicks on individual products to measure campaign results

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Manage advertising space and its sales within your network or publication

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Monitoring and organizing references from a webpage to external sites and internal pages

Create, edit, and monitor product or property details displayed on listing websites (i.e. agency websites, third party listing sites)

Optimize and manage the search engine optimization efforts for a website or digital content

Track and monitor reviews of products or services

The ability to manage the operations of a retail storefront and integrate storefront operations with other channels.

The ability to integrate with a POS system in order to facilitate the integration of brick and mortar channels with other channels.

Tools to integrate social media channels with other commerce channels to create a seamless experience for customers.

The ability to integrate customer service into all channels.

The ability to integrate marketing tools into all channels.

Tools to combine e-commerce channels with other channels in order to create a seamless experience across channels.

The ability to integrate with ERP systems in order to unite customer-facing channels with back-end channels.

Tools to present data collected from various channels in a digestible way to help business owners make informed decisions.

The ability to transfer data between channels in order to streamline operations.

Provide multiple methods of user authentication such as social media accounts.

Generate review forms and questionnaires to gather feedback from users.

Ability to personalize review forms and questionnaires based on user type.

Allow users to share, like/dislike, and comment on reviews.

Consumers can ask questions about products and request feedback from peers.

Checks to ensure the reviewers are real people who used the products.

Evaluate consumer feedback to ensure that it's authentic and relevant.

Define and implement terms and conditions for privacy, copyright, or intellectual property.

Reviews can be collected directly from e-commerce platforms or online stores.

Reviews can be distributed across multiple channels (online, in store, etc.).

Allow consumers to provide feedback while interacting with customer service representatives.

Generate multiple types of badges based on user ratings.

Create reviews widgets that can be embedded on websites and online stores.

Set up connections to third-party platforms to improve business processes

Manage marketing campaigns, as well as SEO, SERP, and A/B testing.

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Seamlessly integrates with 3rd party websites

Integrate with EDC machine and accept all forms of credit cards

Allow payment via loyalty points as a legal tender

Supports payment from all standard digital wallets

Allows UPI payment integration

Allows payment in the form of meal vouchers, to support varied categories of customers

Enables customers to pay using a gift voucher

Address the masses with denomination-based cash payments

Provides options to customers to pay on installment

Use AI to generate content in the form of text, images, videos, etc.

Electronically collect payments for goods or services

Speeds up check-out lines with sales through barcode scanning

Supports printing of bills and sends e-Receipt to customers’ mobile numbers

Supports seamless integration with devices like cash drawer, weighing scale, payment gateways, digital wallets and others

Allows advance order booking for customer convenience

Facilitate easy return and refunds in the form of cash or as a direct transfer to a customer’s wallet

Set up connections to third-party platforms to improve business processes

Facilitate the process of ordering and the mail delivery of products

Set up connections to third-party platforms to improve business processes

Helps inventory tracking, inventory shrinkage and stock optimization

Notifies when a stock for particular product is running low before it runs out

Organize and filter inventory based on assigned categories (such as by size, style, or color)

Track inventory levels across multiple store locations

Create purchase order and order stock directly from the system

Track sales , inventory by category, cost of goods sold, profit margin etc

Allows visibility into real-time business data and insights remotely

Easily export any report to Excel/CSV, PDF and share a URL

Allow visibility into data from anywhere outside the store

Alter the layout and content of reports

Alter the layout and content of reports

Analyze and gain insights into data in real-time

Enable to see what customers buy across channels and offer service tailored to their needs.

Drive loyalty and ensure customers join store's loyalty program

Create customer profiles and offer special discounts as per their purchase history

Create, design and manage workflows for repetitive tasks

Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus

Manage and track customer orders for goods, investments, or any other purchases

Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period

Design, communicate, and distribute incentives to perform a specific action

Track and manage inventory levels to maintain proper supply

Tracking, calculating, and paying commissions and earnings to employees

Track and facilitate returns of products sold

Track products that are for sale at a reduced price or part of coupon promotions

Track and manage the profit margin between the cost of a product and its selling price.

Track and manage the sale of lottery tickets

Upload, track, and submit receipts in a central database

Track employee schedules, availability, and performance across projects and tasks

Monitor fuel consumption and optimize fuel usage

Built-in website builder or integration with third-party site

Plan, manage, and track the financial activities of an individual or organization

Track and manage the day-to-day operations of all franchise locations.

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Define, track, and/or automate sales activities and sales processes

Create, manage and track all task activities and progression

Track and manage schedules and meetings via an integrated calendar

The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience.

Manage the planning and execution of supply chain activities

Track employee/learner's progression through training programs

Track the amount of time spent on a job or task

Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

Store, manage, and track all electronic documents in a centralized location

Allow customers/users to submit support queries and service requests

Streamline royalty relationship management via payment processing, lease tracking, reporting, and more.

Track and manage adherence to policies for any service, product, process, or supplier

Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products

Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process

An order generated by a seller to a customer, containing details about products or services

Provides intelligence to make the right inventory purchasing decisions.

Manage and track orders being shipped to customers

Manage and track operations and inventory within warehouses

Manage the buying, selling, and holding of stocks

Keep track of productivity per time period, employees’ ins and outs

Allow new staff up to speed in no time and with intuitive learning modules

Enable automated commission tracking and record sales done by each sales representative

Provides employees with personal accounts to login and assign different sets of permissions to different roles

Provide a tool to schdule employee shift

Define levels of authorization for access to specific files or systems

Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments

Allows reaching out to customer support 24/7 through tollfree number

Resolve queries through email and chat support

Allows saving of all pending or solved tickets in the system

Access to one on one session and free webinars to get started with the product

Allows connecting with peers and see how other retailers are using the system

Easily integrate with accounting tools

Easily integrate with e-commerce tools to enable online sales

Allows integration with stores at multiple location

Website through which businesses can sell goods or services over the internet

Condenses long documents or text into a brief summary.

Use AI to generate content in the form of text, images, videos, etc.

Allows users to generate text based on a text prompt.

Use AI to generate content in the form of text, images, videos, etc.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Set up connections to third-party platforms to improve business processes

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Seamlessly integrates with 3rd party websites

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Manage and support multiple languages

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Set up connections to third-party platforms to improve business processes

Form predictions based on past and present data/trends

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Set up connections to third-party platforms to improve business processes

Manage and support multiple languages

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Monitor and collect information from social media based on specific keywords

Process and analyze human language in text or audio form

Designed for contact centers.

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Use AI to convert voice into text automatically

Tactical guides providing information and instructions for teams to navigate through tasks and processes

Conduct & deliver coaching sessions to improve employee performance or facilitate development

Transforming unstructured text into a structured format to identify meaningful patterns and new insights

Visually identify direction of development and areas that require attention

Allow users to create, edit, and sort multiple notes

Measures the retention rate and satisfaction of customers.

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Define levels of authorization for access to specific files or systems

Track and report regulatory data to either internal management or external stakeholders

Application programming interface that allows for integration with other systems/databases

Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work

Helps understand a user's intentions/actions

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Provides a channel for team members to share media files, communicate, and work together

Arrange tasks based on the level of priority or urgency

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Discover the ranking of business based on location-specific keywords at the zip level

Create landing pages or online forms designed to capture new leads and prospects

Adapt content to display differently based on viewer location

Report on email bounce rate statistics

Platforms that assist marketers in identifying relevant keywords for their content, websites, or advertising campaigns

Identifying problems across various website data points that can prevent the site from ranking on Google and other search engines

Track and interpret campaign performance metrics

Use AI to generate content in the form of text, images, videos, etc.

View and track pertinent metrics to find patterns and gain insights from data

Discover the total number of backlinks, referring domains, and referring IPs going to a domain

Review data from past periods to reveal recurring tendencies and predict future performance

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Manage and support multiple languages

Addition of necessary external data, applications, tools, or features

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Evaluating strengths and weaknesses of companies with the same target audience

Manage and support multiple locations

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Manage and support multiple languages

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Converting human-readable addresses into geographic coordinates

Pre-designed layouts that can be customized to match preferences and requirements

Automatically identify and save contact information of potential customers

Manage and track all internal and external communication conducted via calls, email, text, or chat

An extended application or connector that enables users to perform additional services with their current set of tools

Determining the physical location of a device in real-time

Application programming interface that allows for integration with other systems/databases

Compare new data with existing records to detect duplicate entries

Optimize and manage the search engine optimization efforts for a website or digital content

Present a catalog of inventory that customers can view

Define levels of authorization for access to specific files or systems

Organize and group data or items based on various criteria

Instructions for reaching a destination

The ability to discover a specific item the customer is looking to purchase

Finding the most optimal routes for drivers based on various factors and constraints

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Preview materials before finalizing projects

Geographic location of visitors determines behavior of the software

Ratings/Reviews

Import and export data to and from software applications

View, create, and interact with maps and other geographic data

Editing tool that allows users to drag and drop images, icons, widgets, or other components

Notifications that are delivered to users as soon as an event occurs

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Use AI to generate content in the form of text, images, videos, etc.

Receive and/or send email notifications for urgent updates, requests, or other information

Track visitors'/audience's responses across web pages and other optimized content

Observe and track the demand, usage, progress or quality of a system, product, or user

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

Autocompletion of a word or phrase that the user is typing

Calculate distance between different locations and coordinates

Customize data fields to support various needs and use cases

Ability that lets users rebrand the software to make it look like their own

Visualize locations on a map

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Import and export data to and from software applications

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Manage and support multiple locations

Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases

Create, manage, and send invoices or bills to customers

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Digitally sign online documents

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Access software remotely via mobile devices

Accept and process customer payments for products or services using hardware and software

The ability to identify a barcode on or within an image or packaging

Accept, record, and reconcile financial transactions

Send / receive, process, and execute orders

Intended to be used by field service companies

Create and send email blasts/campaigns

Provides a channel for team members to share media files, communicate, and work together

Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Search and filter data across systems to locate required information by entering keywords or certain criteria

Form predictions based on past and present data/trends

Application programming interface that allows for integration with other systems/databases

A collection of customer information such as contact details, demographics, previous interactions, etc.

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Protect sensitive data for digital privacy

A central repository to manage branding content across franchisees.

Accept and process credit card transactions

Pre-designed layouts that can be customized to match preferences and requirements

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Maintain and control the stock level of inventory

Analyze the current state of sales data to accurately understand trends and forecast future sales numbers.

Track stock count levels to manage product reordering

Active monitoring of systems, applications, or networks

Receive system updates as soon as any changes are made

View and track pertinent metrics to find patterns and gain insights from data

For Retail Stores

Ability of websites, web applications, or mobile applications to function without an active internet connection

Manage and handle various international currencies

Customize data fields to support various needs and use cases

Application programming interface that allows for integration with other systems/databases

Notifications that are delivered to users as soon as an event occurs

Engage with a lead throughout the sales process by actively providing information

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Send messages via SMS

Manage various aspects of appointments including booking, rescheduling, canceling

Communicate using direct chat or messages within the system

Active monitoring of systems, applications, or networks

Route and distribute your leads to third party buyers

Group campaigns by project, client, or campaign for better management.

Import and export data to and from software applications

Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness

Receive data and information in real time

Send and receive messages in real-time via an online communication channel

Add customized logos and colors to align with company branding

Score a lead on their quality or likelihood to buy based on certain behaviors

Create, save, and re-purpose templates for emails, forms, etc.

Create and automatically send premade copy in response to customer messages

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Process of dividing customers into groups based on common characteristics

Send personal messages to clients or attendees

Manage and track all internal and external communication conducted via calls, email, text, or chat

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Automatically identify and save contact information of potential customers

Schedule appointments via a calendar

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Predefined actions automatically performed on the occurance of specific events

AI-based platform which conducts a conversation via auditory or textual methods

Group messaging lets multiple people carry on a group conversation

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

A collection of customer information such as contact details, demographics, previous interactions, etc.

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Gauge satisfaction and receive information for improvement and success

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Tracks metrics that provide insight into how a user interacts with any interface or product

Timed notification for any upcoming task, deadline, appointment, or activity

Automatically monitor and receive alerts for any new online reviews

Reminders sent via email

Observe and track the demand, usage, progress or quality of a system, product, or user

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Gauge satisfaction and receive information for improvement and success

Track and document all activities across devices, networks, and other systems

Import and export data to and from software applications

Notifies a business when a review is left

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Analyze and gain insights into data in real-time

Create and administer polls and surveys

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Send messages via SMS

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Interact with data visualization elements, such as charts and graphs, to drill down into data

Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity

Notifications that are delivered to users as soon as an event occurs

Alter the layout and content of reports

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Add customized logos and colors to align with company branding

Optimize and manage the search engine optimization efforts for a website or digital content

Tracks metrics that provide insight into how a user interacts with any interface or product

Allows businesses to manage badges from review websites.

Identify, track, and respond to negative feedback

Allows businesses to share their videos on social media.

Receive data and information in real time

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Manage and track all internal and external communication conducted via calls, email, text, or chat

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Pre-designed layouts that can be customized to match preferences and requirements

Leave comments and notes on documents for others to view

Create, save, and re-purpose templates for emails, forms, etc.

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Market event via social media tools

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Manage, store and organize emails within the system or via third-party apps

Allows businesses to request reviews from their customers

Manage and support multiple locations

Allows for businesses to run a variety of different campaigns across different channels

Communicate using direct chat or messages within the system