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ShipBob Reviews & Product Details

ShipBob is a leading global supply chain and fulfillment platform for SMB and mid-market omnichannel merchants. We provide fast, reliable, and scalable fulfillment solutions for ecommerce brands. Founded in 2014, ShipBob helps thousands of direct-to-consumer (DTC) and B2B companies streamline their operations with a tech-enabled, outsourced fulfillment network. With dozens of fulfillment centers across the US, Canada, UK, EU, and Australia, ShipBob enables brands to store inventory closer to customers, reduce shipping costs and transit times, and scale globally with ease. ShipBob’s proprietary platform provides real-time visibility into orders, inventory levels, and fulfillment performance across all sales channels. Ecommerce merchants can sync their stores, retailer partners, marketplaces (like Shopify, Amazon, Walmart, Target, TikTok Shop, and more), manage inventory, forecast demand, and monitor shipping in one unified dashboard. Key features include: Distributed inventory across global warehouses Smart order routing and optimized shipping rates B2B and retail distribution capabilities, including EDI fulfillment, compliance with 200+ retailers, and more Robust analytics and demand forecasting tools Dedicated merchant success and onboarding support By combining world-class logistics infrastructure with intuitive technology, ShipBob gives growing brands the tools and flexibility they need to scale. For brands that run their own warehouses, ShipBob also offers a flexible warehouse management system (WMS). ShipBob WMS powers first-party fulfillment operations with the same software used in ShipBob’s global network to enable brands to efficiently pick, pack, and ship orders from their own facilities with full inventory control, real-time visibility, quality control, and automation tools. Whether outsourcing fulfillment or optimizing in-house operations (or even adopting a combination of both for a hybrid fulfillment approach), ShipBob helps brands simplify logistics, improve customer experience, and scale faster.

Seller

ShipBob

Discussions

ShipBob Community

Languages Supported

English

Product Description

ShipBob offers fulfillment services for Ecommerce.

Overview by

Franklin Kuok

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

15 months

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Top-Rated Alternatives

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ShipBob Integrations

(6)

Integration information sourced from real user reviews.

ShipBob Media

Homepage of the ShipBob Dashboard

Get Started with ShipBob in 4 easy steps under 10 minutes.

Easy to understand billing page that outlines every line item so you know where your dollars are being spent

Hassle-free way to send us your inventory to be fulfilled

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Morgan L.

CEO

Small-Business (50 or fewer emp.)

9/20/2022

"Overcharged for 2 years."

0/5

What do you like best about ShipBob?

Nothing. I liked Shipbob when I first started working with them before I realized that every single day was going to have a new issue to deal with. Review collected by and hosted on G2.com.

What do you dislike about ShipBob?

Shipbob has scammed over $5,600 from me by putting my tiny product in XL sized boxes and shipping it internationally, then charging me the highest shipping cost possible. If I could give ZERO stars I would. Turns out they have been scamming me over 2 years. They have been putting my 6 x 4 x 1 product in a HUGE 10 x 8 x 3 box and shipping it internationally. This changed my costs from a reasonable $17 to around $37. Absolutely INSANE. These people should be put out of business. Scammers, liars, unprofessional, totally broken chain of command and no one to take responsibility for this mess. Review collected by and hosted on G2.com.

Verified User in Internet

Small-Business (50 or fewer emp.)

1/18/2023

"Worst support ever!"

0/5

What do you like best about ShipBob?

They were good at the beggining but now they don't respont Review collected by and hosted on G2.com.

What do you dislike about ShipBob?

I have been trying to contact ShipBob to resolve my issues regarding multiple orders, and they keep saying I will be contacted, but they never do. They are fast charging money, but when it's about shipping orders to your clients, they take years, and their system fails, but worst yet, they don't offer good support to solve their system issues. Review collected by and hosted on G2.com.

Response from Shipbob Marketing of ShipBob

edit

Hi there, can you please send us more info (like your email or company name) so we can reach out and resolve your issues?

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

7/3/2023

"ShipBob is easy to work with and program is easy to learn"

4/5

What do you like best about ShipBob?

How easy the step-by-step instructions are given. Ankit Gupta was very patient with all of my questions Review collected by and hosted on G2.com.

What do you dislike about ShipBob?

Asking not to put the same SKU but multiple lot #s on one pallet. Review collected by and hosted on G2.com.

Abigail a.

Founder

Small-Business (50 or fewer emp.)

2/28/2023

"Great experience!"

5/5

What do you like best about ShipBob?

Super easy dashboard and easy to send in warehouse orders Review collected by and hosted on G2.com.

What do you dislike about ShipBob?

The fees and costs change very frequently Review collected by and hosted on G2.com.

Verified User in Civic & Social Organization

Small-Business (50 or fewer emp.)

12/12/2022

"Web3/NFT Company Merch Store"

4.5/5

What do you like best about ShipBob?

Great ease of use across interfaces, largely easy-to-find options and settings, with some deeper utilities that required some explanation from helpful service reps. Review collected by and hosted on G2.com.

What do you dislike about ShipBob?

More built for regular storefront activity with evergreen product sales, less particular controls for pre-sale and staged/selective item fulfillment but not a prohibiting factor (I was a bit of an edge use case). International shipping problems and unexpected costs to customers arose unfortunately. Review collected by and hosted on G2.com.

Verified User in Cosmetics

Small-Business (50 or fewer emp.)

3/24/2023

"Great support from beginning to the end"

5/5

What do you like best about ShipBob?

The personalized support they provided our company and all the information available about any questions you may have, and the transparency of their price structure. Review collected by and hosted on G2.com.

What do you dislike about ShipBob?

It's not that easy doing the configuration all by yourself. Review collected by and hosted on G2.com.

Jason D.

CEO and founder

Small-Business (50 or fewer emp.)

8/9/2022

"Around the world local shipping made easy"

5/5

What do you like best about ShipBob?

Easy to use interface. Clear instructions for getting products in each warehouse following the quick set-up wizard. Affordable rates with no minimum volumes. Good help documentation and live chat support. Plugin with Shopify is reliable. Review collected by and hosted on G2.com.

What do you dislike about ShipBob?

Sellers are required to register for GST/VAT in each country they ship from, even if their total sales don't meet the minimum threshold for collecting tax. Some of the account and shipping settings are a bit hard to find. The quick-set sometimes looks incomplete when is complete. Review collected by and hosted on G2.com.

Meena B.

Yoga Instructor

Small-Business (50 or fewer emp.)

12/1/2022

"Lacey was very helpful and good at explaining everything. The onboarding process with smooth."

5/5

What do you like best about ShipBob?

The support given by Lacey when joining the company including the walk-through of the backend ShipBob platform. Review collected by and hosted on G2.com.

What do you dislike about ShipBob?

Nothing. The service was good and helpful Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

8/17/2022

"Good experience, solid online portal, fair pricing and options for low-volume shippers"

4/5

What do you like best about ShipBob?

We're using Shipbob because we have relatively low monthly volume, under 500 units, and most 3PLs don't work with shippers that have lower volume. At a low volume, the experience is mostly "self serve", but it has been good for the first six months. Review collected by and hosted on G2.com.

What do you dislike about ShipBob?

There are not a lot of options for how the package is sent to the customer. No custom packing slip, branded insert, etc. They do let you send your own packing materials, but I hope they fix the lack of a customized packing slip. Review collected by and hosted on G2.com.

Response from Tessa Carmeni of ShipBob

edit

Hi there!

We're so happy to hear you're having a positive experience with us so far! Regarding the customization of the packaging, we do offer the possibility to go for branded packaging, marketing inserts, kitting, and gift notes. You can find all the info here: https://www.shipbob.com/product/customization-suite/

Best,

Tessa from ShipBob

Verified User in Retail

Small-Business (50 or fewer emp.)

9/12/2022

"Easiest implementation process of a 3PL"

5/5

What do you like best about ShipBob?

Their technology makes for seamless integration that is also customized to your needs. It is easy to build customized processes and validate if they are working or not and the transparency in the process really accelerates any audits you do Review collected by and hosted on G2.com.

What do you dislike about ShipBob?

With the technology being strong, you don't get the same "hand-holding" experience as you do with other 3PLs. I found myself double checking and validating a lot more in order to feel the same level of trust simply due to the outdated practices of the industry Review collected by and hosted on G2.com.