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# ShipBob vs ShipHero Comparison - What are their main differences?

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ShipBobShipHero[+ Add Product](#)

Reviews

**ShipBob** [

3.7/5(122)

](https://www.g2.com/products/shipbob/reviews#reviews)

**ShipHero** [

4.5/5(230)

](https://www.g2.com/products/shiphero/reviews#reviews)

Pricing

**ShipBob**
No pricing available

**ShipHero**
 **Contact Us** Per Month · Standard Plan - Warehouse Management Software for Scaling Brands

**Pricing Insights**
from reviews

Time to Implement

**ShipBob**
2 months

Based on 21 responses

**ShipHero**
2 months

Based on 74 responses

Return on Investment

**ShipBob**
15 months

Based on 17 responses

**ShipHero**
8 months7 months sooner

Based on 68 responses

Perceived Cost

**ShipBob**
$$$$$

**ShipHero**
$$$$$

Average Discount

**ShipBob**
8%

**ShipHero**
8%

 ![ShipBob](https://images.g2crowd.com/uploads/product/hd_favicon/82200a9bd82546875b6b9e09f491b32c/shipbob.svg "ShipBob")

 ![ShipHero](https://images.g2crowd.com/uploads/product/hd_favicon/8b33fa02fc284e7b15a3716383d395e9/shiphero.svg "ShipHero")

G2 offers free advice on this comparison.

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Pros & Cons

**ShipBob**
[
Customer Support (11)
](https://www.g2.com/products/shipbob/reviews?filters%5Bsentiment_snippet%5D=1271148&qs=pros-and-cons#reviews)[
Ease of Use (8)
](https://www.g2.com/products/shipbob/reviews?filters%5Bsentiment_snippet%5D=1270557&qs=pros-and-cons#reviews)[
Inventory Management (3)
](https://www.g2.com/products/shipbob/reviews?filters%5Bsentiment_snippet%5D=1271244&qs=pros-and-cons#reviews)[
Shipping Issues (3)
](https://www.g2.com/products/shipbob/reviews?filters%5Bsentiment_snippet%5D=1271137&qs=pros-and-cons#reviews)

**ShipHero**
[
Ease of Use (80)
](https://www.g2.com/products/shiphero/reviews?filters%5Bsentiment_snippet%5D=1736220&qs=pros-and-cons#reviews)[
Customer Support (71)
](https://www.g2.com/products/shiphero/reviews?filters%5Bsentiment_snippet%5D=1735478&qs=pros-and-cons#reviews)[
Poor Customer Support (26)
](https://www.g2.com/products/shiphero/reviews?filters%5Bsentiment_snippet%5D=1735161&qs=pros-and-cons#reviews)[
Missing Features (22)
](https://www.g2.com/products/shiphero/reviews?filters%5Bsentiment_snippet%5D=1736936&qs=pros-and-cons#reviews)

Integrations

**ShipBob**
Not enough data

**ShipHero**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_6f7467a9095411d659210c508d7bb82a/amazon-virtual-private-cloud-amazon-vpc.jpg "Product Avatar Image")

Amazon Virtual Private...

](https://www.g2.com/products/amazon-virtual-private-cloud-amazon-vpc/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/vendor/image/1950372/large_detail_5068c08e342103a183f379d63b7951f0.png "Product Avatar Image")

Claude for GTM

](https://www.g2.com/products/claude-for-gtm/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9e189c9a0582c6b3467658109ad95bd9/oracle-netsuite.png "Product Avatar Image")

NetSuite

](https://www.g2.com/products/oracle-netsuite/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50b93b0f332ffa4a17f0c4c1f6c6464b/quickbooks-online.png "Product Avatar Image")

QuickBooks Online

](https://www.g2.com/products/quickbooks-online/reviews)[
View all
](https://www.g2.com/products/shiphero/integrations)

Screenshots

**ShipBob**
 ![ShipBob screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/85518/Dashboard-Homepage.png)

**ShipHero**
 ![ShipHero screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/142659/Untitled-1-copy.jpg)

Ratings

Meets Requirements

**ShipBob**

7.8

7.899

**ShipHero**

8.4

8.4181

Ease of Use

**ShipBob**

7.9

7.9100

**ShipHero**

8.7

8.7197

Ease of Setup

**ShipBob**

8.6

8.646

**ShipHero**

8.2

8.2155

Ease of Admin

**ShipBob**

8.4

8.438

**ShipHero**

8.7

8.7115

Quality of Support

**ShipBob**

7.5

7.599

**ShipHero**

8.5

8.5188

Has the product been a good partner in doing business?

**ShipBob**

7.4

7.437

**ShipHero**

9.0

9.0114

Product Direction (% positive)

**ShipBob**

7.4

7.490

**ShipHero**

9.0

9.0169

Features

3PL[Hide 40 FeaturesShow 40 Features](javascript:void(0);)

7.6

65

8.0

107

Supply Chain Operations

Warehousing

8.0

61

8.5(won by 0.5)

90

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Transportation

7.5

58

7.7(won by 0.2)

77

Inventory Management

7.8

62

8.7(won by 0.9)

94

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Customer Experience Management

Not enough data

Not enough data

Client Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Communications Management

Not enough data

Not enough data

Fleet Management

Not enough data

Not enough data

Rate Management

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Returns Management

Not enough data

Not enough data

Warehouse Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Transportation Management

Not enough data

Not enough data

Dock Management

Not enough data

Not enough data

Shipping Management

Not enough data

Not enough data

Barcode/Label Management

Not enough data

Not enough data

Customer Management

Customer Portal

7.8

58

8.2(won by 0.4)

88

Visibility

7.7

59

8.3(won by 0.6)

88

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Billing

7.4

59

7.5(won by 0.1)

85

Analytics

KPIs

7.4

53

7.7(won by 0.3)

80

Dashboards

7.8

64

8.1(won by 0.3)

88

Custom Reports

6.8

53

7.3(won by 0.5)

82

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Additional Functionality

Inventory Control

Not enough data

Not enough data

Barcode/Ticket Scanning

Not enough data

Not enough data

EDI

Not enough data

Not enough data

Billing & Invoicing

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Quality Control

Not enough data

Not enough data

Order Fulfillment

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Route Optimization

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Business Process Automation

Not enough data

Not enough data

Demand Forecasting

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Third-Party Integration

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

For 3PLs

Not enough data

Not enough data

Inventory Control[Hide 105 FeaturesShow 105 Features](javascript:void(0);)

8.5

30

8.7

124

Multichannel inventory management

Warehouse Inventory Transfer

8.4(won by default)

18

Not enough data

Multichannel Inventory Syncing

8.3(won by default)

16

Not enough data

Multi-Warehouse Routing

8.2(won by default)

16

Not enough data

3PL inventory management

Client management

8.5(won by default)

18

Not enough data

Marketplace connections

8.2(won by default)

18

Not enough data

3PL inventory tracking

8.8(won by default)

20

Not enough data

Returns Management

Not enough data

Not enough data

Order Management

Not enough data

Not enough data

Shipping Management

Not enough data

Not enough data

Discount Management

Not enough data

Not enough data

Fee Management

Not enough data

Not enough data

Consignment Management

Not enough data

Not enough data

Layaway Management

Not enough data

Not enough data

Gift Card Management

Not enough data

Not enough data

Manufacturing Inventory Management

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

eCommerce Management

Not enough data

Not enough data

Catalog Management

Not enough data

Not enough data

Retail Inventory Management

Not enough data

Not enough data

Reorder Management

Not enough data

Not enough data

Warehouse Management

Not enough data

Not enough data

Purchase Order Management

Not enough data

Not enough data

Barcode/Label Management

Not enough data

Not enough data

Shop Floor Management

Not enough data

Not enough data

Supplier Management

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Item Management

Not enough data

Not enough data

Pricing Management

Not enough data

Not enough data

Invoice Management

Not enough data

Not enough data

Sales Order Management

Not enough data

Not enough data

Inventory Management

Inventory Tracking

8.6(won by default)

22

Not enough data

Product Master

8.3(won by default)

19

Not enough data

Inventory Forecasting

8.0(won by default)

17

Not enough data

Integrations

7.8(won by default)

20

Not enough data

Inventory Costing

Feature Not Available

Not enough data

IoT Integration

Not enough data

Not enough data

Vendor Managed Inventory

Not enough data

Not enough data

Additional Functionality

Data Import/Export

Not enough data

Not enough data

Check Printing

Not enough data

Not enough data

Price Optimization

Not enough data

Not enough data

Online Store Builder

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Categorization/Grouping

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Inventory Optimization

Not enough data

Not enough data

Shopping Cart

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Sales Reports

Not enough data

Not enough data

Credit Card Processing

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Multi-Location

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Automatic Backup

Not enough data

Not enough data

Label Printing

Not enough data

Not enough data

Point of Sale (POS)

Not enough data

Not enough data

Multi-Currency

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Order Processing

Not enough data

Not enough data

Purchasing & Receiving

Not enough data

Not enough data

SKU/UPC Codes

Not enough data

Not enough data

Billing & Invoicing

Not enough data

Not enough data

Check-in/Check-out

Not enough data

Not enough data

Barcode/Ticket Scanning

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Backup and Recovery

Not enough data

Not enough data

Data Synchronization

Not enough data

Not enough data

Product Identification

Not enough data

Not enough data

Kitting

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Inventory Control

Not enough data

Not enough data

Inventory Auditing

Not enough data

Not enough data

API

Not enough data

Not enough data

Bill of Materials

Not enough data

Not enough data

Ordering Automation

Not enough data

Not enough data

Inventory Replenishment

Not enough data

Not enough data

Custom Pricing Rules

Not enough data

Not enough data

Inventory Management Platform Features

Centralized Inventory Database

9.1(won by 0.2)

25

8.9

107

Inventory Level Dashboards

9.0(won by 0.5)

26

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.5

101

Stock History Reporting

9.0(won by 0.4)

26

8.6

102

Low Stock Notifications

8.7(won by 0.8)

24

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.9

99

Bundles, Kits, & Variants

9.1(won by 0.6)

26

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.5

100

Asset Tracking

8.8(won by 0.4)

26

8.4

91

Inventory Forecasting

8.7(won by 1.4)

24

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.3

88

eCommerce Integrations

8.6

27

8.8(won by 0.2)

104

Accounting Integrations

7.8(won by 0.4)

21

7.4

87

Data Exporting / Importing

8.5(tied score)

27

8.5(tied score)

96

Customer Database

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Transaction History

Not enough data

Not enough data

Budget Tracking

Not enough data

Not enough data

Cost Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Demand Forecasting

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Serial Number Tracking

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Demand Forecasting

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Warehouse Management[Hide 69 FeaturesShow 69 Features](javascript:void(0);)

8.4

31

8.2

128

Warehouse Definition

Locations

8.8(won by 0.1)

23

8.7

106

Visualization

8.8(won by 0.7)

23

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.1

97

Warehouse Slotting

8.3(won by 0.3)

23

8.0

89

Logistics

Cross Docking

7.9(won by 0.3)

20

7.6

79

Receiving

8.4(won by 0.1)

24

8.3

102

Pick & Pack

8.5

24

9.0(won by 0.5)

108

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Analytics

Worker performance

7.9

24

8.6(won by 0.7)

97

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Error Tracking

7.0

21

7.9(won by 0.9)

93

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Procurement analytics

7.7(tied score)

20

7.7(tied score)

82

Order Tracking

Not enough data

Not enough data

Warranty Tracking

Not enough data

Not enough data

Serial Number Tracking

Not enough data

Not enough data

Inventory Tracking

Not enough data

Not enough data

Inventory Management

Customer Portal

8.3(won by 0.3)

21

8.0

93

Cycle Counting

8.4(won by 0.3)

18

8.1

93

Additional Functionality

Batch Processing

Not enough data

Not enough data

Supplier Management

Not enough data

Not enough data

Shipping Management

Not enough data

Not enough data

Order Management

Not enough data

Not enough data

Supply Chain Management

Not enough data

Not enough data

3PL Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Financial Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Accounting

Not enough data

Not enough data

Inventory Optimization

Not enough data

Not enough data

Dock Management

Not enough data

Not enough data

Labor Management

Not enough data

Not enough data

Picking & Routing

Not enough data

Not enough data

Kitting

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Space Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Yard Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Returns Management

Not enough data

Not enough data

Shipping Labels

Not enough data

Not enough data

Ordering Automation

Not enough data

Not enough data

Barcoding/RFID

Not enough data

Not enough data

Inventory Management Platform Features

Centralized Inventory Database

9.1(won by 0.2)

25

8.9

107

Inventory Level Dashboards

9.0(won by 0.5)

26

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.5

101

Stock History Reporting

9.0(won by 0.4)

26

8.6

102

Low Stock Notifications

8.7(won by 0.8)

24

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.9

99

Bundles, Kits, & Variants

9.1(won by 0.6)

26

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.5

100

Asset Tracking

8.8(won by 0.4)

26

8.4

91

Inventory Forecasting

8.7(won by 1.4)

24

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.3

88

eCommerce Integrations

8.6

27

8.8(won by 0.2)

104

Accounting Integrations

7.8(won by 0.4)

21

7.4

87

Data Exporting / Importing

8.5(tied score)

27

8.5(tied score)

96

Customer Database

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Transaction History

Not enough data

Not enough data

Budget Tracking

Not enough data

Not enough data

Cost Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Demand Forecasting

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Serial Number Tracking

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Demand Forecasting

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Retail Distributed Order Management Systems[Hide 8 FeaturesShow 8 Features](javascript:void(0);)

8.3

22

Not enough data

Administration

Dashboards

8.6(won by default)

21

Not enough data

Reports & Analytics

8.5(won by default)

20

Not enough data

Inventory Control

Inventory Management

7.7(won by default)

19

Not enough data

Inventory Sourcing

7.5(won by default)

18

Not enough data

Omni-Channel

Customer Service

8.3(won by default)

22

Not enough data

Order Fulfillment

8.3(won by default)

22

Not enough data

Order Management

8.3(won by default)

22

Not enough data

Integrations

8.1(won by default)

21

Not enough data

Shipping[Hide 70 FeaturesShow 70 Features](javascript:void(0);)

Not enough data

8.4

123

Labels

Label Printing

Not enough data

8.7(won by default)

109

Return labels

Not enough data

8.2(won by default)

99

Bar codes

Not enough data

8.7(won by default)

104

Shipping Labels

Not enough data

Not enough data

Order management

Shipment Tracking

Not enough data

8.8(won by default)

104

Third-Party Integrations

Not enough data

8.9(won by default)

111

Manage orders

Not enough data

8.8(won by default)

110

Order Status

Not enough data

9.0(won by default)

110

Shipping Services Integration

Not enough data

Not enough data

Package Tracking

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Delivery Tracking

Not enough data

Not enough data

Carrier and rate management

Quick rate comparison

Not enough data

8.4(won by default)

88

Vendor availability

Not enough data

8.4(won by default)

92

Flat rate services

Not enough data

8.4(won by default)

85

Auditing & Claim Filing Services

Not enough data

Not enough data

Inventory management

Low stock alerts

Not enough data

7.9(won by default)

98

Automated inventory orders

Not enough data

7.9(won by default)

83

Assign suppliers

Not enough data

8.0(won by default)

82

Reports

Shipment reports

Not enough data

8.5(won by default)

102

Inventory reports

Not enough data

8.4(won by default)

103

Unshipped products

Not enough data

8.1(won by default)

92

Additional Functionality

AI Copilot

Not enough data

Not enough data

Shipping Optimization

Not enough data

Not enough data

Cost Recovery

Not enough data

Not enough data

Refund Opportunity Identification

Not enough data

Not enough data

Third Party Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Automated Claim Filing

Not enough data

Not enough data

Package Analytics

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Exceptions Management

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Carrier Invoice Auditing

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Supplier Management

Not enough data

Not enough data

Container Shipping

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Ground Shipping

Not enough data

Not enough data

Quotes/Estimates

Not enough data

Not enough data

Invoice Management

Not enough data

Not enough data

Import/Export Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Bills of Lading

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Accounting

Not enough data

Not enough data

EDI

Not enough data

Not enough data

Returns Management

Not enough data

Not enough data

Parcel Shipping

Not enough data

Not enough data

Air Shipping

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Claims Management

Not enough data

Not enough data

Discount Management

Not enough data

Not enough data

Transportation Management

Not enough data

Not enough data

Shipping Management

Not enough data

Not enough data

Shipment Price Calculation

Not enough data

Not enough data

Barcode/Ticket Scanning

Not enough data

Not enough data

Warehouse Management

Not enough data

Not enough data

Order Management

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

API

Not enough data

Not enough data

Purchase Order Management

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Freight Shipping

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Ocean Shipping

Not enough data

Not enough data

eCommerce Management

Not enough data

Not enough data

Multi-Location

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Show 6 feature categories with incomplete data

Multicarrier Parcel Management Solutions[Hide 6 FeaturesShow 6 Features](javascript:void(0);)

Not enough data

Not enough data

Management - Multicarrier Parcel Management Solutions

Third-Party Integration - Multicarrier Parcel Management Solutions

Not enough data

Not enough data

Label Printing - Multicarrier Parcel Management Solutions

Not enough data

Not enough data

Multiple Carriers - Multicarrier Parcel Management Solutions

Not enough data

Not enough data

Customer Information Database - Multicarrier Parcel Management Solutions

Not enough data

Not enough data

Flexible Billing - Multicarrier Parcel Management Solutions

Not enough data

Not enough data

Shipping Management - Multicarrier Parcel Management Solutions

Not enough data

Not enough data

Picking[Hide 7 FeaturesShow 7 Features](javascript:void(0);)

Not enough data

Not enough data

Planning

Picking Methods

Not enough data

Not enough data

Documents

Not enough data

Not enough data

Locations

Not enough data

Not enough data

Scheduling

Not enough data

Not enough data

Execution

Voice

Not enough data

Not enough data

Mobile

Not enough data

Not enough data

Adjustments

Not enough data

Not enough data

Barcode[Hide 60 FeaturesShow 60 Features](javascript:void(0);)

Not enough data

Not enough data

Barcode support

Symbologies

Not enough data

Not enough data

Serialization

Not enough data

Not enough data

Standard formatting

Not enough data

Not enough data

Printing

Not enough data

Not enough data

Integrations

Not enough data

Not enough data

Label Printing

Not enough data

Not enough data

Design

Shipping Labels

Not enough data

Not enough data

WYSIWYG editor

Not enough data

Not enough data

Color editor

Not enough data

Not enough data

Graphics import

Not enough data

Not enough data

1D and 2D barcodes

Not enough data

Not enough data

RFID Encoding

Not enough data

Not enough data

Barcoding/RFID

Not enough data

Not enough data

Receiving Labels

Not enough data

Not enough data

Additional Functionality

Barcode/Ticket Scanning

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Supplier Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Purchasing & Receiving

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Returns Management

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Order Tracking

Not enough data

Not enough data

Historical Reporting

Not enough data

Not enough data

Shipping Management

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Stock Management

Not enough data

Not enough data

Invoice Management

Not enough data

Not enough data

Order Processing

Not enough data

Not enough data

Asset Tracking

Not enough data

Not enough data

Labeling

Not enough data

Not enough data

Billing & Invoicing

Not enough data

Not enough data

API

Not enough data

Not enough data

Label Templates

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Inventory Replenishment

Not enough data

Not enough data

Serial Number Tracking

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Multi-Location

Not enough data

Not enough data

Inventory Optimization

Not enough data

Not enough data

Warehouse Management

Not enough data

Not enough data

Summary Reports

Not enough data

Not enough data

Sales Order Management

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Barcode Recognition

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Cost Tracking

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Order Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customization

Not enough data

Not enough data

Inventory Tracking

Not enough data

Not enough data

Purchase Order Management

Not enough data

Not enough data

Location Tracking

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Order Management[Hide 75 FeaturesShow 75 Features](javascript:void(0);)

Not enough data

Not enough data

Order Entry

Entry

Not enough data

Not enough data

Register

Not enough data

Not enough data

Notifications

Not enough data

Not enough data

Order Entry

Not enough data

Not enough data

Remote Order Entry

Not enough data

Not enough data

Order Tracking

Shipping

Not enough data

Not enough data

Tracking

Not enough data

Not enough data

Backorder

Not enough data

Not enough data

Discount Management

Not enough data

Not enough data

Order Tracking

Not enough data

Not enough data

Purchase Order Management

Not enough data

Not enough data

Inventory Management

Stock Levels

Not enough data

Not enough data

Flow Of Goods

Not enough data

Not enough data

Reserving Goods

Not enough data

Not enough data

Customer Management

Order Status

Not enough data

Not enough data

Information Access

Not enough data

Not enough data

Email Notifications

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Recurring Orders

Not enough data

Not enough data

Subscription Management

Payment Data

Not enough data

Not enough data

Payment Gateway

Not enough data

Not enough data

Billing

Not enough data

Not enough data

Automatic Payments

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Agentic AI - Order Management

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Additional Functionality

Multi-Location

Not enough data

Not enough data

Barcode/Ticket Scanning

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Product Configurator

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Inventory Auditing

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Quotes/Estimates

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Invoice Creation

Not enough data

Not enough data

Order Fulfillment

Not enough data

Not enough data

Client Portal

Not enough data

Not enough data

Shipping Management

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Warehouse Management

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Billing & Invoicing

Not enough data

Not enough data

eCommerce Management

Not enough data

Not enough data

Delivery Management

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Returns Management

Not enough data

Not enough data

Label Printing

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Order Management

Not enough data

Not enough data

Catalog Management

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

For eCommerce

Not enough data

Not enough data

Backorder Management

Not enough data

Not enough data

Supplier Management

Not enough data

Not enough data

Batch Processing

Not enough data

Not enough data

Order Routing

Not enough data

Not enough data

Promotion Optimization

Not enough data

Not enough data

API

Not enough data

Not enough data

Multi-Currency

Not enough data

Not enough data

Shipping Labels

Not enough data

Not enough data

Customer Management

Not enough data

Not enough data

Order Processing

Not enough data

Not enough data

Exchange Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Special Order Management

Not enough data

Not enough data

Forecasting

Not enough data

Not enough data

Vendor Management

Not enough data

Not enough data

Returns Management[Hide 40 FeaturesShow 40 Features](javascript:void(0);)

Not enough data

Not enough data

Integrations

E-Commerce

Not enough data

Not enough data

WMS

Not enough data

Not enough data

Accounting Integration

Not enough data

Not enough data

OMS

Not enough data

Not enough data

Tracking

Shipping

Not enough data

Not enough data

Inventory

Not enough data

Not enough data

Freight Shipping

Not enough data

Not enough data

Air Shipping

Not enough data

Not enough data

Ground Shipping

Not enough data

Not enough data

Transactions

Exchange

Not enough data

Not enough data

Approvals

Not enough data

Not enough data

Refund

Not enough data

Not enough data

Credit

Not enough data

Not enough data

Additional Functionality

Driver Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Resource Management

Not enough data

Not enough data

Quality Control

Not enough data

Not enough data

Warrant Tracking

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Refund Management

Not enough data

Not enough data

Order Tracking

Not enough data

Not enough data

Vendor Management

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Traceability

Not enough data

Not enough data

Barcoding/RFID

Not enough data

Not enough data

Route Optimization

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Customer Portal

Not enough data

Not enough data

Payment Processing

Not enough data

Not enough data

Shipping Management

Not enough data

Not enough data

Repair Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Field Reporting

Not enough data

Not enough data

Label Printing

Not enough data

Not enough data

Supply Chain Management

Not enough data

Not enough data

Warehouse Management

Not enough data

Not enough data

Asset Tracking

Not enough data

Not enough data

Refund Opportunity Identification

Not enough data

Not enough data

Accounting & Finance[Hide 1 FeatureShow 1 Feature](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - Accounting & Finance

Autonomous Task Execution

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![ShipBob](https://images.g2crowd.com/uploads/product/hd_favicon/82200a9bd82546875b6b9e09f491b32c/shipbob.svg "ShipBob")](https://www.g2.com/products/shipbob/reviews)

ShipBob

Small-Business(50 or fewer emp.)

88.7%

Mid-Market(51-1000 emp.)

11.3%

Enterprise(\> 1000 emp.)

0%

[![ShipHero](https://images.g2crowd.com/uploads/product/hd_favicon/8b33fa02fc284e7b15a3716383d395e9/shiphero.svg "ShipHero")](https://www.g2.com/products/shiphero/reviews)

ShipHero

Small-Business(50 or fewer emp.)

82.4%

Mid-Market(51-1000 emp.)

17.6%

Enterprise(\> 1000 emp.)

0%

Small-Business

(50 or fewer emp.)

88.7%

82.4%

Mid-Market

(51-1000 emp.)

11.3%

17.6%

Enterprise

(\> 1000 emp.)

0%

0%

Reviewers' Industry

[![ShipBob](https://images.g2crowd.com/uploads/product/hd_favicon/82200a9bd82546875b6b9e09f491b32c/shipbob.svg "ShipBob")](https://www.g2.com/products/shipbob/reviews)
ShipBob

Retail

20.0%

Consumer Goods

14.8%

Health, Wellness and Fitness

13.9%

Food & Beverages

13.0%

Apparel & Fashion

7.8%

Other

30.4%

[![ShipHero](https://images.g2crowd.com/uploads/product/hd_favicon/8b33fa02fc284e7b15a3716383d395e9/shiphero.svg "ShipHero")](https://www.g2.com/products/shiphero/reviews)
ShipHero

Logistics and Supply Chain

19.7%

Warehousing

17.8%

Consumer Goods

12.2%

Retail

10.3%

Apparel & Fashion

9.9%

Other

30.0%

FAQs

## ShipBob vs ShipHero FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between ShipBob vs ShipHero?

ShipHero stands out from ShipBob with higher reviewer satisfaction across all key dimensions, especially in support and ease of use.

| | [ShipBob](https://www.g2.com/products/shipbob/reviews) | [ShipHero](https://www.g2.com/products/shiphero/reviews) |
| --- | --- | --- |
| G2 Rating (reviews) | 3.7/5 (122 reviews) | 4.5/5 (216 reviews) |
| Largest Segment | Small-Business | Small-Business |
| Ease of Setup score | 8.6 | 8.2 |
| Quality of Support score | 7.5 | 8.6 |
| Top Reviewer-Cited Strength | Customer Support (11 all-time mentions) | Ease of Use (43 all-time mentions) |

### How do the pricing models of ShipBob and ShipHero compare?

ShipHero is rated higher for value, with reviewers expressing greater satisfaction with its pricing and ROI.

- **ShipBob:** In recent reviews, several reviewers cite concerns about non-transparent pricing and unexpected fees, with some mentioning overcharging and billing frustrations.
- **ShipHero:** Reviewers consistently highlight ShipHero's pricing as fair and note that ROI is achieved quickly, with positive sentiment around value for money.
- **Switching reasons:** Recent ShipBob reviewers mention switching due to dissatisfaction with pricing transparency and billing practices.

### What are the best alternatives to ShipBob and ShipHero?

The top three alternatives to ShipBob and ShipHero are Flowspace, ShipStation, and ShipMonk.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [ShipBob](https://www.g2.com/products/shipbob/reviews) | 3.7/5 (122 reviews) | Small-Business | Reviewers cite concerns about non-transparent pricing | Customer Support (11 all-time mentions) |
| [ShipHero](https://www.g2.com/products/shiphero/reviews) | 4.5/5 (216 reviews) | Small-Business | Reviewers highlight strong ROI and fair pricing | Ease of Use (43 all-time mentions) |
| [Flowspace](https://www.g2.com/products/flowspace/reviews) | 4.0/5 (53 reviews) | Small-Business | — | Ease of Use |
| [ShipStation](https://www.g2.com/products/shipstation/reviews) | 4.3/5 (588 reviews) | Small-Business | — | Integrations |
| [ShipMonk](https://www.g2.com/products/shipmonk/reviews) | 3.8/5 (42 reviews) | Small-Business | — | Customer Support |

### Which 3PL features should I prioritize when comparing ShipBob and ShipHero?

Buyers comparing ShipBob and ShipHero should prioritize Customer Support, Ease of Use, Integrations, Inventory Management, and Automation.

- **Customer Support:** ShipBob (11 all-time mentions), ShipHero (30 all-time mentions)
- **Ease of Use:** ShipBob (8 all-time mentions, score 7.9), ShipHero (43 all-time mentions, score 8.6)
- **Integrations:** ShipBob (4 all-time mentions), ShipHero (16 all-time mentions)
- **Inventory Management:** ShipBob (4 all-time mentions), ShipHero (22 all-time mentions)
- **Automation:** ShipBob (4 all-time mentions), ShipHero (13 all-time mentions)

### What are the pros and cons of ShipBob vs ShipHero?

ShipHero's headline strength is ease of use, while ShipBob's is customer support.

- **ShipBob strengths:** Customer Support (11 all-time mentions), Ease of Use (8 all-time mentions), Features (6 all-time mentions), Reliability (5 all-time mentions), Automation (4 all-time mentions), Easy Integrations (4 all-time mentions)
- **ShipBob trade-offs:** Reviewers note trade-offs in inventory management (3 all-time mentions), shipping issues (3 all-time mentions), limited control (2 all-time mentions), and limited reporting (2 all-time mentions)
- **ShipHero strengths:** Ease of Use (43 all-time mentions), Customer Support (30 all-time mentions), Features (23 all-time mentions), Inventory Management (22 all-time mentions), Setup Ease (21 all-time mentions), Onboarding (20 all-time mentions), Order Management (20 all-time mentions), Service Quality (18 all-time mentions), Integrations (16 all-time mentions), Automation (13 all-time mentions)
- **ShipHero trade-offs:** Reviewers mention a learning curve for advanced features and some desire for improved billing flexibility and reporting, but no major recurring negatives are cited.

### Is ShipBob or ShipHero better for small businesses?

ShipHero is the better fit for small businesses, with higher satisfaction among small-business reviewers and a stronger overall rating.

- **ShipBob:** Small-Business segment; reviewers highlight ease of onboarding and helpful support, but also cite issues with responsiveness and billing transparency.
- **ShipHero:** Small-Business segment; reviewers consistently praise ease of use, onboarding, and operational efficiency for small teams.

### Which 3PL platform has better integrations?

ShipHero is favored by reviewers for integrations, with more frequent and positive mentions.

- **ShipBob:** Reviewers mention integrations with Shopify and Amazon, with 4 all-time mentions of easy integrations.
- **ShipHero:** Shopify (29 all-time mentions), ShipStation (7 all-time mentions), NetSuite (2 all-time mentions); integrations are cited in 16 all-time reviews.

### How do ShipBob and ShipHero compare on customer support?

ShipHero outperforms ShipBob on Quality of Support by a material margin of 1.1 points (8.6 vs 7.5).

- **ShipBob:** Reviewers describe support as helpful and responsive in many cases, but also note inconsistent experiences and slow resolution for complex issues.
- **ShipHero:** Reviewers consistently praise ShipHero's support team for responsiveness, technical expertise, and proactive problem-solving, with 30 all-time mentions of customer support.

### Which is easier to implement, ShipBob or ShipHero?

ShipBob and ShipHero are rated within 0.4 points on Ease of Setup (8.6 vs 8.2), indicating near parity with both products considered easy to implement.

- **ShipBob:** Reviewers highlight quick onboarding, intuitive setup, and helpful onboarding specialists, with multiple mentions of a smooth implementation process.
- **ShipHero:** Reviewers cite easy onboarding, intuitive workflows, and strong support during setup, with 21 all-time mentions of setup ease and 20 for onboarding.

### Which product has better Customer Service?

ShipHero is the leader in Customer Service, with more all-time mentions and a higher Quality of Support score.

- **ShipBob:** Quality of Support score: 7.5; Customer Support (11 all-time mentions)
- **ShipHero:** Quality of Support score: 8.6; Customer Support (30 all-time mentions)

Alternatives

**ShipBob Alternatives**

 ![Flowspace](https://images.g2crowd.com/uploads/product/hd_favicon/823a809aebafdb71de231b20c3727719/flowspace.svg "Flowspace")

[
Flowspace
](/products/flowspace/reviews)

 ![ShipMonk](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_bc261a6df0c824083e6f9e135ec4da5d/shipmonk.png "ShipMonk")

[
ShipMonk
](/products/shipmonk/reviews)

 ![Magaya Supply Chain](https://images.g2crowd.com/uploads/product/hd_favicon/8c9c8981aabc172d97e671157022addd/magaya-supply-chain.svg "Magaya Supply Chain")

[
Magaya Supply Chain
](/products/magaya-supply-chain/reviews)

 ![Cin7 Core](https://images.g2crowd.com/uploads/product/hd_favicon/c33bbda121963090fafda1485e89f565/cin7-core.svg "Cin7 Core")

[
Cin7 Core
](/products/cin7-core/reviews)

**ShipHero Alternatives**

 ![ShipStation](https://images.g2crowd.com/uploads/product/hd_favicon/35c6c0f9ea321eb6a572a215328dd68f/shipstation.svg "ShipStation")

[
ShipStation
](/products/shipstation/reviews)

 ![Cin7 Core](https://images.g2crowd.com/uploads/product/hd_favicon/c33bbda121963090fafda1485e89f565/cin7-core.svg "Cin7 Core")

[
Cin7 Core
](/products/cin7-core/reviews)

 ![FarEye](https://images.g2crowd.com/uploads/product/hd_favicon/99b7945d34059a2bc04ab6ae0f671c84/fareye.svg "FarEye")

[
FarEye
](/products/fareye/reviews)

 ![Magaya Supply Chain](https://images.g2crowd.com/uploads/product/hd_favicon/8c9c8981aabc172d97e671157022addd/magaya-supply-chain.svg "Magaya Supply Chain")

[
Magaya Supply Chain
](/products/magaya-supply-chain/reviews)