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ShipBob Reviews & Product Details

ShipBob is a leading global supply chain and fulfillment platform for SMB and mid-market omnichannel merchants. We provide fast, reliable, and scalable fulfillment solutions for ecommerce brands. Founded in 2014, ShipBob helps thousands of direct-to-consumer (DTC) and B2B companies streamline their operations with a tech-enabled, outsourced fulfillment network. With dozens of fulfillment centers across the US, Canada, UK, EU, and Australia, ShipBob enables brands to store inventory closer to customers, reduce shipping costs and transit times, and scale globally with ease. ShipBob’s proprietary platform provides real-time visibility into orders, inventory levels, and fulfillment performance across all sales channels. Ecommerce merchants can sync their stores, retailer partners, marketplaces (like Shopify, Amazon, Walmart, Target, TikTok Shop, and more), manage inventory, forecast demand, and monitor shipping in one unified dashboard. Key features include: Distributed inventory across global warehouses Smart order routing and optimized shipping rates B2B and retail distribution capabilities, including EDI fulfillment, compliance with 200+ retailers, and more Robust analytics and demand forecasting tools Dedicated merchant success and onboarding support By combining world-class logistics infrastructure with intuitive technology, ShipBob gives growing brands the tools and flexibility they need to scale. For brands that run their own warehouses, ShipBob also offers a flexible warehouse management system (WMS). ShipBob WMS powers first-party fulfillment operations with the same software used in ShipBob’s global network to enable brands to efficiently pick, pack, and ship orders from their own facilities with full inventory control, real-time visibility, quality control, and automation tools. Whether outsourcing fulfillment or optimizing in-house operations (or even adopting a combination of both for a hybrid fulfillment approach), ShipBob helps brands simplify logistics, improve customer experience, and scale faster.

Seller

ShipBob

Discussions

ShipBob Community

Languages Supported

English

Product Description

ShipBob offers fulfillment services for Ecommerce.

Overview by

Franklin Kuok

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

15 months

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Top-Rated Alternatives

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ShipBob Integrations

(6)

Integration information sourced from real user reviews.

ShipBob Media

Homepage of the ShipBob Dashboard

Get Started with ShipBob in 4 easy steps under 10 minutes.

Easy to understand billing page that outlines every line item so you know where your dollars are being spent

Hassle-free way to send us your inventory to be fulfilled

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Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

6/28/2023

"Great company to scale fulfillment"

5/5

What do you like best about ShipBob?

Responsiveness and ability to execute our fulfillment needs at scale. Review collected by and hosted on G2.com.

What do you dislike about ShipBob?

Integration can be a little bit buggy resulting in confusing data, metrics and back end. Real world fulfillment however is not affected. Review collected by and hosted on G2.com.

Cindy S.

Director of Marketing

Small-Business (50 or fewer emp.)

9/27/2022

"The best partner/company we do business with hands down."

5/5

What do you like best about ShipBob?

Shipbob is nimble, responsive to customer feedback and is growing at a pace most companies would struggle with. Somehow, they've managed to maintain excellent service while scaling up to meet the growing demand for global shipping options. They provide tools that make it easier for us to lower our costs. Their fees are some of the lowest on the market while their service is the best. We've worked with other shippers in the past and are so glad we found Shipbob. They make filing lost shipment claims very easy - unlike other shippers. Their team is always friendly by phone and email. Review collected by and hosted on G2.com.

What do you dislike about ShipBob?

I honestly have no negative feedback at all. Shipbob is doing everything right. Review collected by and hosted on G2.com.

Charlie O.

CFO

Mid-Market (51-1000 emp.)

11/15/2022

"Shipbob is great!"

5/5

What do you like best about ShipBob?

Shipbob platform is great and has been very useful for us to continue to expand our brands.

Their wms is also well built and we've never had stability issues.

Customer service has been great as well. Review collected by and hosted on G2.com.

What do you dislike about ShipBob?

Some of the tools need to continue to be built out for us to be able to be fully efficient. This would include things like bulk order warehouse changing.

Making sure inventory is made available in a timely manner is extremely important to us and we've seen shipbob run into some hiccups with it. Review collected by and hosted on G2.com.

Jnanamurthy D.

Small-Business (50 or fewer emp.)

8/15/2023

"Easy to use the Shipbob platform and order in place."

5/5

What do you like best about ShipBob?

Easy to use and custome service will respond in time manner. Review collected by and hosted on G2.com.

What do you dislike about ShipBob?

Sometimes some order missing but they will help. Review collected by and hosted on G2.com.

Gautam B.

Small-Business (50 or fewer emp.)

4/21/2023

"Competitive pricing, very good customer service / support"

5/5

What do you like best about ShipBob?

My relationship manager, Sarthak, has been very helpful and supportive of setting up the business. Review collected by and hosted on G2.com.

What do you dislike about ShipBob?

There have been a few small errors on inventory, and we work through them. Review collected by and hosted on G2.com.

David M.

Small-Business (50 or fewer emp.)

2/27/2023

"Great 3PL to scale your e-commerce store"

5/5

What do you like best about ShipBob?

Management that is passionate about helping you succeed and improving their services. The dashboard/UX is intuitive and easy to work with. Pricing is transparent. Review collected by and hosted on G2.com.

What do you dislike about ShipBob?

Resolution times for minor issues can sometimes take longer than I would like. Review collected by and hosted on G2.com.

Robert A.

Small-Business (50 or fewer emp.)

4/3/2023

"Just great support, all the way!"

5/5

What do you like best about ShipBob?

International warehouse presence was an important issue for us, to help our overseas marketing plans. Review collected by and hosted on G2.com.

What do you dislike about ShipBob?

Nothing much really, it was all very smooth. Review collected by and hosted on G2.com.

Jon D.

Small-Business (50 or fewer emp.)

2/28/2023

"An easy and seamless process"

5/5

What do you like best about ShipBob?

It's my first time using a fulfillment centre and they've provided a lot of customer support throughout the process Review collected by and hosted on G2.com.

What do you dislike about ShipBob?

It would be great if they charged in AUD in shipping Review collected by and hosted on G2.com.

Katie B.

Software Developer

Small-Business (50 or fewer emp.)

11/8/2022

"Its the People at Shipbob that make it rock!"

5/5

What do you like best about ShipBob?

Shipbob was fairly easy to implement in an of itself but what made it extra awesome was anytime we got stuck we had Lacey to fall back on to help answer our questions. She was awesome and really made all the difference when we were just getting started. Review collected by and hosted on G2.com.

What do you dislike about ShipBob?

One downside was not being able to integrate giftnotes from wix to shipbob. Review collected by and hosted on G2.com.

Verified User in Entertainment

Mid-Market (51-1000 emp.)

11/10/2022

"Fast, easy shipping!"

5/5

What do you like best about ShipBob?

The integration between your online store and Shipbob makes it easy for customers to recieve their purchase super quick! As soon as your integration is set up, you as the owner of the store doesn't have to do anything once the purchases are made. Review collected by and hosted on G2.com.

What do you dislike about ShipBob?

The set up was pretty difficult, but if you do it with a Shipbob employee, it made it much smoother. I also wish that I could have a point of contact for any questions or concerns I have. I don't like that I have to keep emailing this general email for help. Review collected by and hosted on G2.com.