ShipBob Reviews & Product Details

The promise or model of Shipbob sounds attractive. Review collected by and hosted on G2.com.

Systems bugs and limitations that make resolving simple issues take longer while incurring charges on storage and other cost areas.

Support that is inefficient and prolongs and delays errors made by their shipping/receiving.

Demanding ongoing credit card, same-day charges, making invoicing and make-goods extremely hard to get from them; they hold your inventory hostage, basically, auto-charging various fees and stopping fulfillment if you hold them to task.

Management's refusal to engage when terminated, instead sucking charges and fees out of you while you try to draw down or transfer inventory.

Shipbob put us in Amazon Late Shipment / Account Deactivation Risk no fewer than three times in less than a year. They hold their own software in high regard, when it is buggy and unfriendly. It is a monolith style business model that is exploits its leverage, camps out on the contractual terms which it refuses to resolve by any attempt nor any channel of communication. Review collected by and hosted on G2.com.

The DTC side has been great.

Having worked with other 3PLs in the past, moving to ShipBob was really simple and straightforward. Given the mixed reviews you can find on any 3PL, always a bit apprehensive about the transition. Given our experience, I think the only reason anyone would be frustrated with ShipBob for DTC is if they've never used a 3PL before and don't understand how ShipBob is a big step up.

ShipBob has a lot of systems/controls in place, which if you are used to getting someone on the phone can be frustrating, but for us has been amazing. They're faster, more accurate and cheaper than our previous 3PL, and while no 3PL will be perfect, they're a big improvement for us. We were deciding between ShipHero and ShipBob, and glad we went with ShipBob.

A few of the highlights

- Shipping and fulfillment speeds. Anytime an order isn't fulfilled within 1 business day, it gets upgraded shipping speeds at no cost. This has been really helpful and taken some pressure off our CS team.

- Software. Being able to login, pause, change, or cancel orders easily is a huge win for our CS team. Also syncing bundles and inventory to Shopify.

- Distributing inventory to different FCs is really straightforward, and appreciate the control and visibility.

- Accurate shipping weights and visibility. Scanning in items for the accurate dimensions is wonderful and removes any concerns about the wrong weights being used to charge for shipping which was a huge issue for us previously Review collected by and hosted on G2.com.

B2B shipping (wholesale orders) is a work in progress.

Overall, you can tell that ShipBob really focuses and specializes on DTC. Their ops, and warehouse teams are really designed to focus on this. Generally this is good, but with B2B we've run into some issues that were surprising, and should have been easily resolved.

The ShipBob team has been very professional about rectifying issues, but this takes a bit longer than would be idea. Once the B2B gets up to par with the DTC, they'll be unstoppable, so I'm hoping they work things out quickly. Review collected by and hosted on G2.com.

Switched to ShipBob because our other fulfillment company gave us plenty of issues and I have not looked back since! Firstly, their customer service is brilliant. I had the honor of having Garauv as my onboarding consultant. He was extremely patient, knowledgeable, and great to work with! He made my onboarding experience a great one and I am extremely grateful to have him managing my onboarding experience! Secondly, Shipbob is efficient in sending out inventory and I don't have to keep an eye on it as I know it's in good hands! They pretty much help in any way they can so you're not alone in this process and I am absolutely grateful for it! Review collected by and hosted on G2.com.

ShipBob has been great so far so no complaints! Review collected by and hosted on G2.com.

We switched to shipbob, because we were having a lot of issues and a lot of returns from our last fulfillment company. As the head of ecomm, shipbob has changed my life! Clients no longer are looking for packages, because they get timely updates. I can see exactly what phase each order is in of delivery. The sending order process is so easy and they practically do the work for you. Bailey who has taken care of our account has been prompt with response and hands-on with teaching us how to run everything. We are just getting started with shipbob, but I hope to be with them for a long time! Review collected by and hosted on G2.com.

I have so few complaints so far with shipbob. I guess my only concern would be checking in packages a little faster if possible and processing them to ship out? That being said we switched from a closer warehouse so I don't see it as a big issue at all! Also they just checked in my last shipment next day, so its already gotten faster! Review collected by and hosted on G2.com.

Since the day I reached out to Shipbob they have been super responsive and helpful. The onboarding process has been so smooth. I first started working with Stephanie Fejzuloski, she answered all my initial questions and helped me set up the account, she was very patient with us. After we set up the account, I was assigned to Neal Rodgers and it has been about a month since I started working with him. He trained me on the system and every day helped me resolve any issues I had. Neal has been a great person to work with he is patient, responsive and knows the system well! Review collected by and hosted on G2.com.

NO issues or dislikes! System can be a bit slow at times but nothing else Review collected by and hosted on G2.com.

Very good communication and high responsiveness. Everything went perfectly smooth and the support always did their best to resolve all issues. Review collected by and hosted on G2.com.

Payment methods sometimes have their issues Review collected by and hosted on G2.com.

ShipBob has revolutionized my e-commerce experience with their unbelievably seamless integration with Shopify, top-notch customer service, and innovative time-saving solutions that have truly given me the freedom to focus on expanding my business. I can't thank Ankit Gupta and Mike Rottar enough for their expertise and dedication in making the onboarding process a walk in the park. I wholeheartedly recommend ShipBob for anyone seeking a game-changing 3PL partner to elevate their online store to new heights! Review collected by and hosted on G2.com.

In my experience with ShipBob, I genuinely have no significant downsides to report. However, for the sake of balance, potential users should be aware that 3PL services might require an adjustment period as you learn to navigate the system, and outsourcing logistics may not suit every business model. That being said, I've found ShipBob to be a valuable and reliable partner for my e-commerce needs. Review collected by and hosted on G2.com.

This is the first time our brand has worked with a 3PL, and the folks at ShipBob have been fantastic. From helping us get everything setup (including plenty of handholding) to just being plain friendly and energetic, everyone we have worked with at ShipBob has been great. Bailey has been keeping a close eye on our progress and is a joy to work with. We highly recommend ShipBob to any company looking to diversify from Amazon FBA, or who is in the process of setting up their online store on Shopify. Review collected by and hosted on G2.com.

So far there have been no problems working with ShipBob. Review collected by and hosted on G2.com.

ShipBob has been the most helpful in increasing our logistical capabilities. The upside of using ShipBob is that it has a global reach, so your growth will scale well with your ability to reach more consumers. Review collected by and hosted on G2.com.

ShipBob's billing system seems to be the least valuable part of its system. The way information about each billing item is presented can be a little archaic or minimalistic, depending on what you are looking for. Review collected by and hosted on G2.com.

ShipBob's platform is very easy to learn and get used to, combined with clear explanations it was a great experience to start working and continue working with ShipBob! Ankit Gupta, who helped me implement ShipBob into my business, was a great person to work with and would highly recommend his work to anyone looking to start working with ShipBob. Review collected by and hosted on G2.com.

There were no negative parts of my experience with ShipBob. Great guidance! Review collected by and hosted on G2.com.