ShipBob Reviews & Product Details

Essential part of our business allowing us to focus on what we do best and outsource the rest Review collected by and hosted on G2.com.

I don't have any major isues with Shipbob, we've used multiple other 3pls and they have always come out on top Review collected by and hosted on G2.com.

Helpful . Very little to no issue.

Very good shipping options and costs.

Very good support and account manager support. Review collected by and hosted on G2.com.

Really nothing that I can think of. They improve constantly year on year.

Well done! Review collected by and hosted on G2.com.

Shipbob is super easy to use, and connecting our Shopify store is done quickly. Insights and reporting is fast, and so is their support! Stock checks is nice and they think along. Review collected by and hosted on G2.com.

They improved a lot over the years so not much is there to dislike. Review collected by and hosted on G2.com.

The inventory section wherein they store all the Stock and how we can view all those data is quite good Review collected by and hosted on G2.com.

The claim submission is really painful, we had to submit all the documents, flexport was much better for claim submission Review collected by and hosted on G2.com.

ShipBob is easy to use with an advanced portal that makes shipping and receiving easy. Due to this, products are checked in fast and as soon as they arrive.

In addition, ShipBob has great analytics that help with inventory planning!

ShipBob also has a wonderful onboarding team that will help you along the way! We had a wonderful implementation specialist named Ankit Gupta, who is essentially a ShipBob Guru with very fast response times to any issues or questions you may have.

With Ankit helping us through the integration as well as teaching us the ins and outs, I feel more comfortable and confident using ShipBob as our 3PL.

Written by - Clea Murphy, Head of Supply at Nutra Holdings. Review collected by and hosted on G2.com.

I don't think it is necessary when doing an external transfer to Amazon to have the original order split multiple times and request the client to go into each individual split to add FBA box labels. It is a very tedious task to do and can take a long time to complete. It would be easier to add the box labels to the master shipment plan versus every single split. Review collected by and hosted on G2.com.

The number of warehouses they have globally. Review collected by and hosted on G2.com.

I own a midsized business with roughly $5 million a year in revenue from physical products that we ship to customers.

My experience with ShipBob has been nothing short of a disaster. The sales process was high touch, with constant communication and promises of superior service that turned out to be nothing more than a bait and switch tactic. Once we signed on the dotted line, our salesperson vanished into thin air. Unless you're spending millions of dollars with ShipBob annually, don't expect any attention or assistance from them.

We've encountered numerous issues during our two-year relationship with ShipBob. One consistent problem has been getting our products delivered to their warehouse. Despite having made appointments, our shipments have been repeatedly rejected, resulting in out-of-stock situations and delays in fulfilling orders.

There have also been instances of products being damaged, destroyed, or lost altogether. This has led to customer dissatisfaction and significant financial losses for us. The lack of responsibility on ShipBob's part for these mishaps is alarming.

The company's payment system is another point of contention. There have been times when all our shipments were halted due to glitches in the system that acted as if no payment method was on file, even though we had multiple methods on file and were charged daily by ShipBob.

Perhaps the most infuriating aspect of dealing with ShipBob is their blatant disregard for their customers. We've had situations where our orders were on hold for weeks because we couldn't get our products into their warehouses and onto the shelves. Seeking help from ShipBob in these circumstances was like shouting into a void. All we received were automated email responses promising escalation that never materialized, and none of the responders had the authority to solve our problems.

In summary, working with ShipBob has been an exercise in frustration and disappointment. Their lack of customer care and the myriad of issues we've encountered have caused serious disruptions to our business. I would caution anyone considering their services to think twice before signing up. Review collected by and hosted on G2.com.

Quick onboarding, integrations work well. System UI is good Review collected by and hosted on G2.com.

Overcharging due to non transparent pricing. Lost stock, horrible horrible customer service with false promise over false promise. Zero trust. Review collected by and hosted on G2.com.

They offer a Growth Premium Onboarding Solution that made my life very easy as a start-up.

I was assigned an Onboarding Implementation Specialist; Gaurav Kochar (GK), that was very professional and easy to work with. He was highly attentive to my needs and had great attention to detail. Review collected by and hosted on G2.com.

Initially, establishing a working relationship with their international shipping partner Flavor Cloud was difficult but persistence paid off and everything worked out. Review collected by and hosted on G2.com.

Shipbob has a great user desktop interface and deep reporting on fulfillment and inventory metrics. When they make mistakes, as everyone does, they bend over backwards to make it right Review collected by and hosted on G2.com.

At times, they will get behind and miss delivery SLAs. We've also had issues with lost inventory at times. The interface on the phone is challenging for order entry and I would think they would have an app to improve the handheld experience. Review collected by and hosted on G2.com.

I think the best about Shipbob is that it works smoothly and if you have any trouble there is always a responsive support team to help you solve your issues the best way possible.

They are always very professional, answering on time and giving the best of them to make you feel respected and taking care of.

Also, the platform is very easy to use. Review collected by and hosted on G2.com.

I'm not sure if it is a Shipbob issue. But I would like that they were able to solve some issues that occur with the couriers sometimes. When something goes wrong on that end of the process is sometimes hard to solve it o impossible because it don't depends on them. I would like they could involve on that situations' solving better. Review collected by and hosted on G2.com.