1. [Home](https://www.g2.com/) 2. ... 3. [Virtual Receptionist Services Providers](https://www.g2.com/categories/virtual-receptionist-services) 4. [Ruby Receptionists Discussions](https://www.g2.com/products/ruby-receptionists/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4edd44a2b5dbc6152cb2e57d00edbec6/ruby-receptionists.png "Product Avatar Image") ](/products/ruby-receptionists/reviews) [ Ruby Receptionists ](/products/ruby-receptionists/reviews) (12)3.8/5 Ruby provides live virtual receptionist service that combines live, U.S.-based virtual receptionists with AI-powered technology to help small businesses answer every call, connect with more customers, and manage everyday business communications. We provide live call answering, appointment scheduling, lead capture and qualification, message taking, call transfers, payment processing, bilingual support, and customized call handling that reflects how your business operates. For more than 20 years, we've helped businesses of every size create better customer experiences by making every conversation count. Our customers span industries including legal, healthcare, home services, real estate, financial services, and professional services, where responsiveness, trust, and personal service play an important role in growing the business. Whether you're meeting with clients, serving customers, working remotely, or away from the phone, we help ensure every caller reaches a professional receptionist who represents your business with warmth and consistency. Every Ruby account is customized to your business. We learn your preferred greeting, scheduling preferences, call routing rules, FAQs, and escalation procedures so our receptionists can work as an extension of your team. Depending on your workflow, we can answer questions, schedule appointments, capture and qualify new leads, process payments, transfer callers to available team members, or take detailed messages for follow up. You choose when we answer your calls, whether that's throughout the business day, during peak call periods, after hours, on weekends, or whenever your team needs additional support. Our AI capabilities are designed to enhance, not replace, the human experience. AI-powered tools help our receptionists quickly access business information, generate call summaries and transcripts, identify conversation sentiment, reduce unwanted robocalls, and streamline customer interactions. By combining AI with live receptionists, we help businesses respond more efficiently while ensuring every caller still has the opportunity to speak with a real person. Ruby integrates with popular CRM, scheduling, payment, and business productivity platforms, making it easier to keep customer information, appointments, and conversations connected across your existing workflows. Through the Ruby app, you can manage receptionist instructions, update availability, review messages and transcripts, monitor call activity, and stay connected from anywhere. At Ruby, we believe every conversation is an opportunity to build trust. By combining experienced receptionists with thoughtfully applied AI, we help small businesses deliver personal, professional customer experiences that strengthen relationships and support long-term growth. Show More * * * ### 0.0 Nps Score Already have Ruby Receptionists? ### All Ruby Receptionists Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 3 years ago More Options - [ # Where is Ruby com located? ](/discussions/where-is-ruby-com-located) Where is Ruby com located? [ Managed Live Chat Providers ](https://www.g2.com/tags/managed-live-chat-providers)[ Virtual Receptionist Services Providers ](https://www.g2.com/tags/virtual-receptionist-services-providers) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Ruby+Receptionists+questions+and+get+answers+from+expert+users+in+our+Ruby+Receptionists+Discussions+section.&title=Ruby+Receptionists+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fruby-receptionists%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Ruby+Receptionists+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fruby-receptionists%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fruby-receptionists%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Ruby+Receptionists+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fruby-receptionists%2Fdiscuss%0aAsk+Ruby+Receptionists+questions+and+get+answers+from+expert+users+in+our+Ruby+Receptionists+Discussions+section.) 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[ Managed Live Chat Providers ](https://www.g2.com/tags/managed-live-chat-providers)[ Virtual Receptionist Services Providers ](https://www.g2.com/tags/virtual-receptionist-services-providers) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Ruby+Receptionists+questions+and+get+answers+from+expert+users+in+our+Ruby+Receptionists+Discussions+section.&title=Ruby+Receptionists+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fruby-receptionists%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Ruby+Receptionists+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fruby-receptionists%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fruby-receptionists%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Ruby+Receptionists+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fruby-receptionists%2Fdiscuss%0aAsk+Ruby+Receptionists+questions+and+get+answers+from+expert+users+in+our+Ruby+Receptionists+Discussions+section.) 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