--- title: Ruby Receptionists Reviews meta_title: 'Ruby Receptionists Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 12 reviews by the users' company size, role or industry to find out how Ruby Receptionists works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 12 scale: '5' date_modified: '2026-08-04' parent_category: name: Business Services url: https://www.g2.com/categories/business-services --- # Ruby Receptionists Reviews **Vendor:** Ruby **Category:** [Virtual Receptionist Services Providers](https://www.g2.com/categories/virtual-receptionist-services) **Average Rating:** 3.8/5.0 **Total Reviews:** 12 ## About Ruby Receptionists Ruby provides live virtual receptionist service that combines live, U.S.-based virtual receptionists with AI-powered technology to help small businesses answer every call, connect with more customers, and manage everyday business communications. We provide live call answering, appointment scheduling, lead capture and qualification, message taking, call transfers, payment processing, bilingual support, and customized call handling that reflects how your business operates. For more than 20 years, we've helped businesses of every size create better customer experiences by making every conversation count. Our customers span industries including legal, healthcare, home services, real estate, financial services, and professional services, where responsiveness, trust, and personal service play an important role in growing the business. Whether you're meeting with clients, serving customers, working remotely, or away from the phone, we help ensure every caller reaches a professional receptionist who represents your business with warmth and consistency. Every Ruby account is customized to your business. We learn your preferred greeting, scheduling preferences, call routing rules, FAQs, and escalation procedures so our receptionists can work as an extension of your team. Depending on your workflow, we can answer questions, schedule appointments, capture and qualify new leads, process payments, transfer callers to available team members, or take detailed messages for follow up. You choose when we answer your calls, whether that's throughout the business day, during peak call periods, after hours, on weekends, or whenever your team needs additional support. Our AI capabilities are designed to enhance, not replace, the human experience. AI-powered tools help our receptionists quickly access business information, generate call summaries and transcripts, identify conversation sentiment, reduce unwanted robocalls, and streamline customer interactions. By combining AI with live receptionists, we help businesses respond more efficiently while ensuring every caller still has the opportunity to speak with a real person. Ruby integrates with popular CRM, scheduling, payment, and business productivity platforms, making it easier to keep customer information, appointments, and conversations connected across your existing workflows. Through the Ruby app, you can manage receptionist instructions, update availability, review messages and transcripts, monitor call activity, and stay connected from anywhere. At Ruby, we believe every conversation is an opportunity to build trust. By combining experienced receptionists with thoughtfully applied AI, we help small businesses deliver personal, professional customer experiences that strengthen relationships and support long-term growth. ## Ruby Receptionists Reviews ### 1. Brings our office peace of mind, but frustrates our clients **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Ruby Receptionists?** We've been using Ruby for almost four years. It's made a world of difference having Ruby answer our calls so that our front office team can stay focused and not be pulled out of work to answer timely but not urgent inquiries. **What do you dislike about Ruby Receptionists?** The quality of service has gone dramatically downhill (at least for our account) over the past 10 months, while the price has gone up. We find a lot of messages are billed to us at 5-minutes call-time but the details passed to the team are scant or incorrect. Calls have become very misdirected and when we've tried to help (with better scripting, redirecting message feeds with our own automations, etc) it hasn't gotten better. This then frustrates clients, who feel like their calls aren't being taken seriously and then have to repeat themselves or try other ways of reaching us. We recently cancelled our account with Ruby and felt like they didn't even really care we were leaving (which made leaving easier, actually). This is a disappointing ending for us, especially since we had built custom automations to ingest Ruby messages and deliver them to our team in the ways they preferred to receive them (Slack, Airtable, Gmail). **Recommendations to others considering Ruby Receptionists:** I was referred to Ruby by a small law firm and can see why Ruby is an excellent solution for a streamlined business like that. Call handling is important and Ruby always answers; just make sure your business isn't too complicated to outsource. **What problems is Ruby Receptionists solving and how is that benefiting you?** Ruby's virtual receptionist services help us manage our time as a small business without frustrating customers who expect someone to pick up on the other end of a call. As a small business, it's distracting to field solicitation calls and Ruby filters those out before they reach our team. They also help us manage the occassional after-hours calls without having to deploy our own employees to do so. ### 2. Used for about 7 years. Started great, but downward spiral accellerating. **Rating:** 2.5/5.0 stars **Reviewed by:** Rex E. R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2023 **What do you like best about Ruby Receptionists?** Calls are screened to cull out solicitors. Take messages and send to email. Great digital platform allowing call back from cell phone with option to have office number as ID. **What do you dislike about Ruby Receptionists?** One of the more expensive options. Receptionist quality has been decreasing, thus getting names incorrect and letting solicitors get through. Had a receptionist the other day who didn't know how to pass call to me. **What problems is Ruby Receptionists solving and how is that benefiting you?** Screening calls to make inquiry as to whether a new client, existing client, or solicitor thus saving time and allowing me to manage calls taken or callbacks based on priorities I set. ### 3. Answering Service for Small Businesses **Rating:** 2.5/5.0 stars **Reviewed by:** Julie R. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2021 **Describe the project or task Ruby Receptionists helped with:** Ruby provided an answering service for our law firm that allowed us to step away from the phones and get work done. **What do you like best about Ruby Receptionists?** The "call out" feature was the best thing about Ruby. You are able to ask a Ruby receptionist to call a client or a PNC and relay your message essentially acting as a personal assistant. **What do you dislike about Ruby Receptionists?** We felt Ruby had dishonest billing practices. There were a few months when we audited our call logs and there were discrepancies between the calls made and the time billed. Also, there is no clear explanation of the billing model - even our Ruby representative once said, "I know this is confusing - it took me 2 years to figure it out" **Recommendations to others considering Ruby Receptionists:** evaluate the billing system and determine if you would feel comfortable with their vague and confusing billing structure **What problems is Ruby Receptionists solving and how is that benefiting you?** we are no longer using Ruby because despite the positive aspects and useful tools, we lost confidence in them and their ability/willingness to bill us honestly and transparently. ## Ruby Receptionists Discussions - [Where is Ruby com located?](https://www.g2.com/discussions/where-is-ruby-com-located) - [What do virtual receptionists do?](https://www.g2.com/discussions/what-do-virtual-receptionists-do) - [Is Ruby receptionist worth it?](https://www.g2.com/discussions/is-ruby-receptionist-worth-it) - [View Ruby Receptionists pricing details and edition comparison](https://www.g2.com/products/ruby-receptionists/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+03%3A28%3A38+-0500&secure%5Bsession_id%5D=466a6d51-35fd-44aa-96c1-8140e7db7bef&secure%5Btoken%5D=3b09693c918f5c89bac50f9d2a011c6c1cef5dbb09f6a1605c50b887eb60a8f2&format=llm_user) ## Ruby Receptionists Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Ruby Receptionists Alternatives - [AnswerConnect](https://www.g2.com/products/answerconnect/reviews) - 4.5/5.0 (23 reviews) - [Smith.ai Virtual Receptionists](https://www.g2.com/products/smith-ai-virtual-receptionists/reviews) - 4.9/5.0 (73 reviews) - [SureCall Experts](https://www.g2.com/products/surecall-experts/reviews) - 4.6/5.0 (27 reviews)