Right Networks Reviews & Product Details

Right Networks Overview

What is Right Networks?

Right Networks is solely focused on providing cloud-enabled accounting and tax solutions for firms, their clients, and small businesses nation-wide, and has been since the company was founded 20 years ago. We have a team of more than 400 employees operating virtually and from 5 offices nationwide. More than 3,000 accounting firms, 50,000 small businesses and 180,000 users trust Right Networks to run their businesses in the cloud every day. An ELITE Intuit Authorized Commercial Hosting Provider, Right Networks partners with the industry’s most respected software providers and delivers exceptional customer satisfaction. Right Networks cloud hosting solutions deliver the power and flexibility of the cloud to accounting firms and small businesses, enabling them and their employees to work remotely from anywhere with an internet connection at any time. Right Networks customers enjoy remote multi-user collaboration while minimizing IT costs and maintenance, and operating with the same high level of security and reliability the world’s largest companies trust. Our clients quickly and easily elevate desktop accounting and tax applications into cloud-based solutions providing all the benefits of the cloud without changes to features or workflows of the desktop software they know and love. They gain the benefits of deep functionality inherent in their desktop software applications along with the operating flexibility and security of the cloud. The QuickBooks Desktop Cloud-hosting service from Right Networks is the preeminent QuickBooks Desktop hosting solution in the industry. It allows customers to cloud-enable their QuickBooks Desktop software of choice and easily integrate QuickBooks Desktop in the cloud with other native web-based business applications, including Bill.com, Expensify, Avalara, SmartVault, ADP and many others. Right Networks combines unmatched knowledge of accounting and tax applications, world-class cloud technology and a 24/7 US-based support organization to dramatically improve how firms manage and use business applications and technology. The QuickBooks Desktop Cloud-hosting service from Right Networks offers advantages no other similar cloud provider can offer, including: Elite Partner in the Intuit QuickBooks Solution Provider Program and a long-standing relationship with Intuit’s development team, allowing us to simultaneously test new applications before deploying in the Right Networks environment. HyperRight™ patented proprietary virtualization technology, which automatically routes users to the most available systems, bypassing hardware failures or system issues and providing unmatched reliability and up time. HyperRight™ gives Right Networks the ability to offer and publish all applications and their updates in a virtual multi-tenant environment, ensuring a highly available and scalable infrastructure and system. Utilization of Tier IV data centers implementing physical security through state-of-the-art systems and multiple layers of security. Data center certifications including ISO 27001, SOC 1, 2, 3 Type II, PCI DSS, HIPAA, GDPR, and others. Additional access is available to Foxit PhantomPDF Business, a complete PDF lifecycle PDF solution, protected inside the Right Networks cloud-hosted environment MyAccount, our fully integrated self-service portal Right Networks is also a leader in many other facets of cloud hosting, provided through our QuickBooks Cloud-hosting offering. No scheduled downtime Free migration of QuickBooks Desktop files and on-boarding with a fully remote transition that doesn’t disrupt normal business Automatic daily system backup and maintenance with no customer intervention required Supports an unlimited number of users with a scalable pricing model that doesn’t require customers to upgrade systems or technology as their businesses grow No long-term contract requirement and a 30-day money-back guarantee Strong focus on hosting accounting applications with a focus in, including QuickBooks Desktop Exceptional 24/7 customer support based in the US Top-notch security with top-tier data centers and a dedicated in-house security division with fully certified professionals Right Networks Cloud Premier, a fully managed IT support services offering, delivers a wide variety of hosted industry-leading tax and accounting applications, including CCH ProSystem fx® and CCH Axcess™, Thomson Ultra Tax and others, with a choice of hundreds of other related business applications. Right Networks Cloud Premier includes a dedicated, highly reliable and secure managed IT environment. Cloud Premier customers operate their businesses and let Right Networks deliver all of their IT needs hassle-free. The Right Networks Cloud Premier service was named winner of the 2020 CPA Practice Advisor Readers’ Choice Award for Best Outsourced Technology Service. Right Networks Cloud Premier includes complete management and operations of all aspects of an accounting and tax firm’s IT setup and ongoing management. Right Networks Cloud Premier provides accounting and tax firms with: A dedicated cloud environment A single place to easily access and manage your software and all business applications Application updates without disruption Management of security risks and the latest compliance requirements Flexibility of multi-user system access anywhere, any time Optimized reliability, speed, and connectivity to applications A US-based support team that only services accounting and tax firms, so you’re always speaking to someone well versed in industry-specific workflows. Reduced time and costs managing IT

Right Networks Details
Languages Supported
English
Product Description

Right Networks was developed by Right Networks to enable efficient, reliable and scalable hosting of the most popular desktop applications while maintaining software license integrity.

How do you position yourself against your competitors?

Right Networks offers an unmatched set of capabilities to improve the performance of accounting and tax firms and accounting professionals within small businesses. The combination of industry leading accounting and tax application hosting, productivity tools, front office technology solutions along with access to guidance and the support of an ongoing peer community is unique and compelling. That is further strengthened by the breadth of our partnerships with the industry’s most elite software and services companies

Right Networks moves critical accounting and business applications to the cloud so firms and small businesses can be more productive, collaborate more effectively and scale with ease. Right Networks offers a variety of services for accounting and tax firms and small businesses that encompass QuickBooks Desktop hosting and hosting of other key business applications, managed IT support services, and data transfer from QuickBooks to other applications.


Seller Details
Seller
RightNetworks
Company Website
Year Founded
2002
HQ Location
Hudson, NH
Twitter
@RightNetworks
11,986 Twitter followers
LinkedIn® Page
www.linkedin.com
347 employees on LinkedIn®
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Right Networks Reviews

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Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

We no longer have to worry about constantly backing-up the QBB files to an external drive. The setup was seem less, with the exception of resolving some printing issues with a VERY old DOT-MATRIX multi-page printer. Tech support is at the ready and has been extremely helpful and responsive when needed. I would HIGHLY suggest Right Networks for any small to medium size business. Review collected by and hosted on G2.com.

What do you dislike?

At times, the system will automatically log off users. Doesn’t happen that often though. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are spending less time managing QB and more time managing our business. Being able to access QB remotely has been a huge help. QB online would not support our company file as it was too big. Right Networks gave us the ability to work remotely. Review collected by and hosted on G2.com.

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UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

I am able to work & share Quickbooks from my home and in the office. If the power went off at the office, I could go home and work from my home computer to finish off the workday! Review collected by and hosted on G2.com.

What do you dislike?

My office manager used to forget to switch from one user to multi-users. That would be difficult if she left it that way over the weekend. Not a problem any longer. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Uploading files from my computer's desktop and trying to upload them and save them in QB through RightNetworks. It's difficult to just drag and drop them. I have to scan them in and try to save them directly into RightNetworks. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

We like the Stability and reliability of the software Review collected by and hosted on G2.com.

What do you dislike?

So far I can't really find anything to dislike. Service has been reliable for our company needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

For one, it's remote accessed. We used as a work around through the Mac environment we use since the Quickbooks software is only made on Windows platform. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

It has been great to have QuickBooks Enterprise available wherever we are. And their support team is one of the best I've worked with. Review collected by and hosted on G2.com.

What do you dislike?

It involves an extra step to move files from the Right Networks desktop to my Windows desktop. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Right Networks has been great to work with. It has made QuickBooks available to us wherever we need it. When there have been glitches their technical support responds quickly and gets us up and running again. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The ability to use QuickBooks from multiple sites. Review collected by and hosted on G2.com.

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UR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I love how fast I can get support whether I have a problem or just a question about the system. Review collected by and hosted on G2.com.

What do you dislike?

I haven't come across anything I dislike about Right Networks. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Take advantage of the wonderful support, especially the chat feature. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Right Networks allows all of our employees who need to be in Quickbooks access no matter which of our various office locations they use. Review collected by and hosted on G2.com.

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President
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Quick response time and proactive about keeping us updated on issues concerning our software. Review collected by and hosted on G2.com.

What do you dislike?

Kinda liked the old name Xcentric. Xcentric was purchased by RN a couple of years ago. Also miss the annual conference that was held for their CPA firm clients when it was Xcentric. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do no go with the cheapest. Right Networks may be a bit more, but the ease of use, speed, support and uptime will create more value for you. Hands down best decision we made in past 5 years. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Data security is great and we have had a almost no downtime with Right Networks. Review collected by and hosted on G2.com.

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AE
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Solid site and excellent support services Review collected by and hosted on G2.com.

What do you dislike?

No dislikes, the service has been reliable Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use the service to integrate with our QuickBooks Enterprise Solution Review collected by and hosted on G2.com.

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General Manager/VP
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Describe the project or task the product helped with:

RN hosts my Quickbooks, many years, referred by my accountant, who also has remote access to me QB acct. , which is a huge plus. price is fair, and it works well. 'nuff said? Review collected by and hosted on G2.com.

What do you like best?

usually easy to get help the once or twice a year i need help. Review collected by and hosted on G2.com.

What do you dislike?

nothing; takes longer than i like to log-in, that might be the ancient PC i use to connect. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

no QB issues to worry about. QB changes are always up to date, every few years i also upgrade to new QB version Review collected by and hosted on G2.com.

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AE
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like that I have access to my files from anywhere and that they retain liability if something goes wrong. Review collected by and hosted on G2.com.

What do you dislike?

The server seems to run slower than expected and it has connection problems periodically which cut into productive time. The remote desktop seems to be a little outdated. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We had an issue with our files being stored on a single computer that we had to leave on all the time and could never let it sleep or restart. I benefit from the fact that I can access the info I need from anywhere at anytime. Review collected by and hosted on G2.com.

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CI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

RightNetworks has the best mix of applications for most accounting departments. In a hosted environment you have the freedom to work from anywhere at anytime, by anyone. Plus the peace of mind that your data is secured, backed up, and redundant also helps significantly. Plus you are guaranteed to have a working solution with the latest updates and best of all the most current applications to get your job done. From Office365 to Bill.com and much more. Management of users is also a breeze. You can add and delete users on the fly. Their customer service is 24/7 and you're always going to get an English speaking person which is a great help for US clients. Review collected by and hosted on G2.com.

What do you dislike?

The costs can be a bit of a drawback but its not too exorbitant where you cannot afford this solution. The other thing is the lack of support for billing issues after hours or on weekends. Delays in correcting issues could become an annoyance. Lastly, their helpdesk can sometimes be overwhelmed and you have long hold times. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

You are not making a bad choice by using RightNetworks for your business. The ease of deployment, expanding operations, and adding users is tremendously simple. You can start with one user and easily grow into dozens. It is a solid platform. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I solved the following issues with RightNetworks, I was able to consolidate our data onto one platform, provide a reliable, consistent, and secure connection to my client's QuickBooks data, allow for multiple users, in multiple locations, access to one QuickBooks file, and created an environment to share files and other documents within the organization. I also was able to control the infestation of viruses and malware. Review collected by and hosted on G2.com.

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Analista Profesional III
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

One of the wonders of this application is that you can access Quickbook from anywhere and device on this platform without any type of risk. Its integration system is very effective with a totally personalized vision. It is the best cloud of applications Review collected by and hosted on G2.com.

What do you dislike?

The plans are expensive and it is difficult to maintain Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We worked with Quickbook our accounting for a while, however it was difficult to adapt it to our needs, with Right Network we were able to adapt it more to our way of working, it was very helpful Review collected by and hosted on G2.com.

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Account Executive
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Easier to get to QuickBooks from my home computer. Setup was pretty easy and support is very responsive Review collected by and hosted on G2.com.

What do you dislike?

Can be very slow. Random freezes while on a remote session. Paying for a remote desktop to Quickbooks so not a true cloud solution as we were led to believe. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Support has been very quick to respond when needed, which hasn't been needed too often. Can easily setup other computers to remote into our accounting software. Review collected by and hosted on G2.com.

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UP
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It's fast. Like crazy fast compared to my own computer. Response time when running transactions in Quickbooks Online is almost nothing. Review collected by and hosted on G2.com.

What do you dislike?

I'm a Mac guy, so seeing Windows once again isn't fun. But for apps that only run on Windows, this works great. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Definite contender. Put it on your list to evaluate. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use it to run Quickbooks and other systems for our ecommerce platforms. Review collected by and hosted on G2.com.

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UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Right Networks Remote Desktop allows our company to use Quickbooks Desktop Enterprise Solutions on a hosted desktop. As we exclusively use Mac products this is a huge necessity. Right Networks provides a way to upload/download files between desktops, a platform to host multiple users, and tech support for any issues that arise. Review collected by and hosted on G2.com.

What do you dislike?

There are times when tech support can be hard to reach with long hold times on the phone. Typically it's easier to email their support team. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Multiple User Platform, Hosted Backups, Hosting Quickbooks Desktop on a Mac Product, Easy file sharing between hosted desktop and personal desktop. Review collected by and hosted on G2.com.

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UA
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

For a start up accounting company, finding the right package was the hardest part. Luckily I received great advise from my fellow boss and the customer care team are efficient. Review collected by and hosted on G2.com.

What do you dislike?

N/A. I haven't come across any problems as of yet. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Take advantage of the support team. They're there to help. If you're starting an accounting business, with multiple employees, this is a useful tool and worth learning. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The tool makes it easy to work from anywhere. Review collected by and hosted on G2.com.

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UE
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Right networks is great for having the ability to access from any computer. Since I sometimes have to access things from home or different computers within my workplace, this is extremely helpful. Review collected by and hosted on G2.com.

What do you dislike?

My Right Networks is provided through our parent business, so it may just be this way for me, but adding programs and extensions can be difficult. It is also a pain to get the printer set up. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Right networks allows our parent business to interact with us and provide reports to us in a much easier way than the alternatives-- i.e. e-mails and creating detailed instructions on certain mandatory reports. Review collected by and hosted on G2.com.

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Operations and Key Accounts Manager
Retail
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Kelsey at cloud support is always super helpful and insightful. Review collected by and hosted on G2.com.

What do you dislike?

That you can't customize the desktop or search for an application, you have to contact support for them to add the application to your cloud desktop. Also our new "server" on the cloud you have to login to every week because IE does not keep your login info. You can set it to save your credentials but it is annoying you have to log in every week just to use the folder on your desktop to access your cloud files. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Being on the cloud has made a huge difference in productivity. Some older users of the company have had to adjust a bit to the change in desktop etc but TBH it has been great being able to work remotely. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being on the cloud! It was such a relief that I can now access Quickbooks and all my company files without having to be in the office. Review collected by and hosted on G2.com.

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AE
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

technical support was acceptable and did resolve issues if they came up. Review collected by and hosted on G2.com.

What do you dislike?

does not put customer first and did not take responsibility for their errors Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Based on my experience, I would look for another provider and after reading other reviews I now see why I had issues. they do not value the customer. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

no longer using them and would not use or recommend them again. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

How all my software works well within right networks. Review collected by and hosted on G2.com.

What do you dislike?

That I can copy and paste files within the desktop of right networks with ease. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Come down on the pricing. Make it easier to copy and paste into the desktop. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

connectivity Review collected by and hosted on G2.com.

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