# Top 10 Request Tracker Alternatives & Competitors **Average Rating:** 3.8/5 **Total Number of Reviews:** 10 Request Tracker is not the only option for Bug Tracking Software. Explore other competing options and alternatives. Bug Tracking Software is a widely used technology, and many people are seeking easily administered, simple software solutions with mobile user support, automated response, and sla management. Other important factors to consider when researching alternatives to Request Tracker include ease of use and reliability. The best overall Request Tracker alternative is Jira. Other similar apps like Request Tracker are Freshdesk, Zendesk for Customer Service, GitLab, and Jira Service Management. Request Tracker alternatives can be found in [Bug Tracking Software](https://www.g2.com/categories/bug-tracking) but may also be in [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) or [Help Desk Software](https://www.g2.com/categories/help-desk). ## Best Paid & Free Alternatives to Request Tracker - [Jira](https://www.g2.com/products/jira/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [GitLab](https://www.g2.com/products/gitlab/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) ## Top 10 Alternatives to Request Tracker Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Request Tracker stacks up to the competition, check reviews from current & previous users in industries like Internet, Consumer Services, and Banking, and find the best product for your business. ### 1. [Jira](https://www.g2.com/products/jira/reviews) By Atlassian **Average Rating:** 4.3/5 **Total Reviews:** 7,861 Jira is an issue and project tracker for teams building great software. Track bugs and tasks, link issues to related code, agile planning, and monitor activity. Reviewers say compared to Request Tracker, Jira is: - Better at meeting requirements - More usable - Better at support Categories in common with Request Tracker: [Bug Tracking](https://www.g2.com/categories/bug-tracking) **Compare:** [Request Tracker vs Jira](https://www.g2.com/compare/jira-vs-request-tracker) **Compare Jira with other alternatives:** - [Jira vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-jira) - [Jira vs Zendesk for Customer Service](https://www.g2.com/compare/jira-vs-zendesk-for-customer-service) - [Jira vs GitLab](https://www.g2.com/compare/gitlab-vs-jira) - [Jira vs Jira Service Management](https://www.g2.com/compare/jira-vs-jira-service-management) - [Jira vs ServiceNow IT Service Management](https://www.g2.com/compare/jira-vs-servicenow-it-service-management) - [Jira vs SysAid](https://www.g2.com/compare/jira-vs-sysaid) - [Jira vs ServiceNow Customer Service Management](https://www.g2.com/compare/jira-vs-servicenow-customer-service-management) - [Jira vs ClickUp](https://www.g2.com/compare/clickup-vs-jira) - [Jira vs Freshservice](https://www.g2.com/compare/freshservice-vs-jira) ### 2. [Freshdesk](https://www.g2.com/products/freshdesk/reviews) By Freshworks **Average Rating:** 4.4/5 **Total Reviews:** 3,750 Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries. Reviewers say compared to Request Tracker, Freshdesk is: - More usable - Better at meeting requirements - Better at support Categories in common with Request Tracker: [Help Desk](https://www.g2.com/categories/help-desk), [Shared Inbox](https://www.g2.com/categories/shared-inbox) **Compare:** [Request Tracker vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-request-tracker) **Compare Freshdesk with other alternatives:** - [Freshdesk vs Jira](https://www.g2.com/compare/freshdesk-vs-jira) - [Freshdesk vs Zendesk for Customer Service](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Freshdesk vs GitLab](https://www.g2.com/compare/freshdesk-vs-gitlab) - [Freshdesk vs Jira Service Management](https://www.g2.com/compare/freshdesk-vs-jira-service-management) - [Freshdesk vs ServiceNow IT Service Management](https://www.g2.com/compare/freshdesk-vs-servicenow-it-service-management) - [Freshdesk vs SysAid](https://www.g2.com/compare/freshdesk-vs-sysaid) - [Freshdesk vs ServiceNow Customer Service Management](https://www.g2.com/compare/freshdesk-vs-servicenow-customer-service-management) - [Freshdesk vs ClickUp](https://www.g2.com/compare/clickup-vs-freshdesk) - [Freshdesk vs Freshservice](https://www.g2.com/compare/freshdesk-vs-freshservice) ### 3. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) By Zendesk **Average Rating:** 4.3/5 **Total Reviews:** 6,981 Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. Reviewers say compared to Request Tracker, Zendesk for Customer Service is: - More usable - Better at meeting requirements - Better at support Categories in common with Request Tracker: [Help Desk](https://www.g2.com/categories/help-desk), [Shared Inbox](https://www.g2.com/categories/shared-inbox) **Compare:** [Request Tracker vs Zendesk for Customer Service](https://www.g2.com/compare/request-tracker-vs-zendesk-for-customer-service) **Compare Zendesk for Customer Service with other alternatives:** - [Zendesk for Customer Service vs Jira](https://www.g2.com/compare/jira-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs GitLab](https://www.g2.com/compare/gitlab-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs SysAid](https://www.g2.com/compare/sysaid-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs ServiceNow Customer Service Management](https://www.g2.com/compare/servicenow-customer-service-management-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs ClickUp](https://www.g2.com/compare/clickup-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Freshservice](https://www.g2.com/compare/freshservice-vs-zendesk-for-customer-service) ### 4. [GitLab](https://www.g2.com/products/gitlab/reviews) By GitLab Inc. **Average Rating:** 4.5/5 **Total Reviews:** 896 An open source web interface and source control platform based on Git. Reviewers say compared to Request Tracker, GitLab is: - Better at meeting requirements - More usable - Better at support Categories in common with Request Tracker: [Bug Tracking](https://www.g2.com/categories/bug-tracking) **Compare:** [Request Tracker vs GitLab](https://www.g2.com/compare/gitlab-vs-request-tracker) **Compare GitLab with other alternatives:** - [GitLab vs Jira](https://www.g2.com/compare/gitlab-vs-jira) - [GitLab vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-gitlab) - [GitLab vs Zendesk for Customer Service](https://www.g2.com/compare/gitlab-vs-zendesk-for-customer-service) - [GitLab vs Jira Service Management](https://www.g2.com/compare/gitlab-vs-jira-service-management) - [GitLab vs ServiceNow IT Service Management](https://www.g2.com/compare/gitlab-vs-servicenow-it-service-management) - [GitLab vs SysAid](https://www.g2.com/compare/gitlab-vs-sysaid) - [GitLab vs ServiceNow Customer Service Management](https://www.g2.com/compare/gitlab-vs-servicenow-customer-service-management) - [GitLab vs ClickUp](https://www.g2.com/compare/clickup-vs-gitlab) - [GitLab vs Freshservice](https://www.g2.com/compare/freshservice-vs-gitlab) ### 5. [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) By Atlassian **Average Rating:** 4.3/5 **Total Reviews:** 987 Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors. Reviewers say compared to Request Tracker, Jira Service Management is: - Better at meeting requirements - More usable - Better at support Categories in common with Request Tracker: [Help Desk](https://www.g2.com/categories/help-desk), [Incident Management](https://www.g2.com/categories/incident-management), [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [Request Tracker vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-request-tracker) **Compare Jira Service Management with other alternatives:** - [Jira Service Management vs Jira](https://www.g2.com/compare/jira-vs-jira-service-management) - [Jira Service Management vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-jira-service-management) - [Jira Service Management vs Zendesk for Customer Service](https://www.g2.com/compare/jira-service-management-vs-zendesk-for-customer-service) - [Jira Service Management vs GitLab](https://www.g2.com/compare/gitlab-vs-jira-service-management) - [Jira Service Management vs ServiceNow IT Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management) - [Jira Service Management vs SysAid](https://www.g2.com/compare/jira-service-management-vs-sysaid) - [Jira Service Management vs ServiceNow Customer Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-customer-service-management) - [Jira Service Management vs ClickUp](https://www.g2.com/compare/clickup-vs-jira-service-management) - [Jira Service Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-jira-service-management) ### 6. [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) By ServiceNow **Average Rating:** 4.5/5 **Total Reviews:** 1,878 ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever. Reviewers say compared to Request Tracker, ServiceNow IT Service Management is: - Better at meeting requirements - More usable - Better at support Categories in common with Request Tracker: [Incident Management](https://www.g2.com/categories/incident-management), [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [Request Tracker vs ServiceNow IT Service Management](https://www.g2.com/compare/request-tracker-vs-servicenow-it-service-management) **Compare ServiceNow IT Service Management with other alternatives:** - [ServiceNow IT Service Management vs Jira](https://www.g2.com/compare/jira-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs Zendesk for Customer Service](https://www.g2.com/compare/servicenow-it-service-management-vs-zendesk-for-customer-service) - [ServiceNow IT Service Management vs GitLab](https://www.g2.com/compare/gitlab-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs SysAid](https://www.g2.com/compare/servicenow-it-service-management-vs-sysaid) - [ServiceNow IT Service Management vs ServiceNow Customer Service Management](https://www.g2.com/compare/servicenow-customer-service-management-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs ClickUp](https://www.g2.com/compare/clickup-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management) ### 7. [SysAid](https://www.g2.com/products/sysaid/reviews) By SysAid **Average Rating:** 4.5/5 **Total Reviews:** 749 SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform. Reviewers say compared to Request Tracker, SysAid is: - More usable - Better at meeting requirements - Better at support Categories in common with Request Tracker: [Help Desk](https://www.g2.com/categories/help-desk), [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [Request Tracker vs SysAid](https://www.g2.com/compare/request-tracker-vs-sysaid) **Compare SysAid with other alternatives:** - [SysAid vs Jira](https://www.g2.com/compare/jira-vs-sysaid) - [SysAid vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-sysaid) - [SysAid vs Zendesk for Customer Service](https://www.g2.com/compare/sysaid-vs-zendesk-for-customer-service) - [SysAid vs GitLab](https://www.g2.com/compare/gitlab-vs-sysaid) - [SysAid vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-sysaid) - [SysAid vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-sysaid) - [SysAid vs ServiceNow Customer Service Management](https://www.g2.com/compare/servicenow-customer-service-management-vs-sysaid) - [SysAid vs ClickUp](https://www.g2.com/compare/clickup-vs-sysaid) - [SysAid vs Freshservice](https://www.g2.com/compare/freshservice-vs-sysaid) ### 8. [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) By ServiceNow **Average Rating:** 4.4/5 **Total Reviews:** 435 ServiceNow CSM enhances every aspect of the customer lifecycle by utilizing AI-driven capabilities to optimize omnichannel self-service and improve issue resolution. It automates customer operations across departments and empowers agents with real-time intelligence and productivity tools. Key features and capabilities include: AI Agents: Handle routine tasks and complete processes autonomously, freeing up human agent time and scaling the call center operations 24/7. Self-Service: Empower customers with AI-powered conversational chat to get answers and take action quickly. Guide customers through personalized action steps across various channels such as chat, portals, and catalogs. Agent Workspace: Provide a single, configurable workspace integrated across channels for a holistic customer view. AI-powered case summaries, guided playbooks, and recommendations make it fast and easy to provide excellent service. Case Management: Seamlessly orchestrate complex customer issues across departments to boost resolution times and customer satisfaction with a unified data model and automated workflows. Knowledge Management: Allow AI Agents to create and share relevant knowledge articles and case summaries quickly with both human agents and customers. Predictive Intelligence: Use AI to anticipate customer needs, automate resolutions, and reduce case volume. Deliver smart, proactive service to achieve value faster. ServiceNow CSM unifies people, processes, and data, ensuring seamless and effective service delivery that leverages AI to enhance customer satisfaction and reduce operational costs. Reviewers say compared to Request Tracker, ServiceNow Customer Service Management is: - Better at meeting requirements - More usable - Better at support Categories in common with Request Tracker: [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Request Tracker vs ServiceNow Customer Service Management](https://www.g2.com/compare/request-tracker-vs-servicenow-customer-service-management) **Compare ServiceNow Customer Service Management with other alternatives:** - [ServiceNow Customer Service Management vs Jira](https://www.g2.com/compare/jira-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs Zendesk for Customer Service](https://www.g2.com/compare/servicenow-customer-service-management-vs-zendesk-for-customer-service) - [ServiceNow Customer Service Management vs GitLab](https://www.g2.com/compare/gitlab-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-customer-service-management-vs-servicenow-it-service-management) - [ServiceNow Customer Service Management vs SysAid](https://www.g2.com/compare/servicenow-customer-service-management-vs-sysaid) - [ServiceNow Customer Service Management vs ClickUp](https://www.g2.com/compare/clickup-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-servicenow-customer-service-management) ### 9. [ClickUp](https://www.g2.com/products/clickup/reviews) By ClickUp **Average Rating:** 4.6/5 **Total Reviews:** 12,747 ClickUp is one app to replace them all. It's the future of work. More than just task management - ClickUp offers docs, reminders, goals, calendars, and even an inbox. Fully customizable, ClickUp works for every type of team, so all teams can use the same app to plan, organize, and collaborate. Reviewers say compared to Request Tracker, ClickUp is: - Better at meeting requirements - More usable - Better at support Categories in common with Request Tracker: [Bug Tracking](https://www.g2.com/categories/bug-tracking), [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Compare:** [Request Tracker vs ClickUp](https://www.g2.com/compare/clickup-vs-request-tracker) **Compare ClickUp with other alternatives:** - [ClickUp vs Jira](https://www.g2.com/compare/clickup-vs-jira) - [ClickUp vs Freshdesk](https://www.g2.com/compare/clickup-vs-freshdesk) - [ClickUp vs Zendesk for Customer Service](https://www.g2.com/compare/clickup-vs-zendesk-for-customer-service) - [ClickUp vs GitLab](https://www.g2.com/compare/clickup-vs-gitlab) - [ClickUp vs Jira Service Management](https://www.g2.com/compare/clickup-vs-jira-service-management) - [ClickUp vs ServiceNow IT Service Management](https://www.g2.com/compare/clickup-vs-servicenow-it-service-management) - [ClickUp vs SysAid](https://www.g2.com/compare/clickup-vs-sysaid) - [ClickUp vs ServiceNow Customer Service Management](https://www.g2.com/compare/clickup-vs-servicenow-customer-service-management) - [ClickUp vs Freshservice](https://www.g2.com/compare/clickup-vs-freshservice) ### 10. [Freshservice](https://www.g2.com/products/freshservice/reviews) By Freshworks **Average Rating:** 4.6/5 **Total Reviews:** 1,336 Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery. Reviewers say compared to Request Tracker, Freshservice is: - More usable - Better at meeting requirements - Better at support Categories in common with Request Tracker: [Help Desk](https://www.g2.com/categories/help-desk), [Incident Management](https://www.g2.com/categories/incident-management), [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [Request Tracker vs Freshservice](https://www.g2.com/compare/freshservice-vs-request-tracker) **Compare Freshservice with other alternatives:** - [Freshservice vs Jira](https://www.g2.com/compare/freshservice-vs-jira) - [Freshservice vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-freshservice) - [Freshservice vs Zendesk for Customer Service](https://www.g2.com/compare/freshservice-vs-zendesk-for-customer-service) - [Freshservice vs GitLab](https://www.g2.com/compare/freshservice-vs-gitlab) - [Freshservice vs Jira Service Management](https://www.g2.com/compare/freshservice-vs-jira-service-management) - [Freshservice vs ServiceNow IT Service Management](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management) - [Freshservice vs SysAid](https://www.g2.com/compare/freshservice-vs-sysaid) - [Freshservice vs ServiceNow Customer Service Management](https://www.g2.com/compare/freshservice-vs-servicenow-customer-service-management) - [Freshservice vs ClickUp](https://www.g2.com/compare/clickup-vs-freshservice) ## Explore Articles - [User-friendly workforce app for companies](https://www.g2.com/discussions/user-friendly-workforce-app-for-companies) - [Most reliable network monitoring solution for large corporations](https://www.g2.com/discussions/most-reliable-network-monitoring-solution-for-large-corporations) - [What are the best-rated payroll apps for accurate payments?](https://www.g2.com/discussions/what-are-the-best-rated-payroll-apps-for-accurate-payments) - [Top-rated AI content creation platforms for agencies](https://www.g2.com/discussions/top-rated-ai-content-creation-platforms-for-agencies) - [Which energy management platforms work with smart meter integration for existing legacy building automation systems?](https://www.g2.com/discussions/which-energy-management-platforms-work-with-smart-meter-integration-for-existing-legacy-building-automation-systems) - [Best SAP store for business software](https://www.g2.com/discussions/what-s-the-best-sap-store-software-for-businesses) ## Spotlight Categories - [Payment Processing Software](https://www.g2.com/categories/payment-processing) - [Travel Management Solutions](https://www.g2.com/categories/travel-management) - [Survey Software](https://www.g2.com/categories/survey)