Top 10 Request Tracker Alternatives & Competitors

Top 10 Alternatives to Request Tracker Recently Reviewed By G2 Community

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Jira
By Atlassian
4.3/5
(7,514)
Product Description
Jira is an issue and project tracker for teams building great software. Track bugs and tasks, link issues to related code, agile planning, and monitor activity.
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Reviewers say compared to Request Tracker, Jira is:
Better at meeting requirements
More usable
Better at support
Categories in common with Request Tracker:
Bug Tracking

Freshdesk
By Freshworks
4.4/5
(3,709)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Reviewers say compared to Request Tracker, Freshdesk is:
More usable
Better at meeting requirements
Better at support
Categories in common with Request Tracker:
Help Desk
Shared Inbox

Zendesk for Customer Service
By Zendesk
4.3/5
(6,621)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to Request Tracker, Zendesk for Customer Service is:
More usable
Better at meeting requirements
Better at support
Categories in common with Request Tracker:
Help Desk
Shared Inbox
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GitLab
By GitLab Inc.
4.5/5
(873)
Product Description
An open source web interface and source control platform based on Git.
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Reviewers say compared to Request Tracker, GitLab is:
Better at meeting requirements
More usable
Better at support
Categories in common with Request Tracker:
Bug Tracking

SysAid
By SysAid
4.5/5
(733)
Product Description
SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.
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Reviewers say compared to Request Tracker, SysAid is:
More usable
Better at meeting requirements
Better at support
Categories in common with Request Tracker:
Help Desk
IT Service Management (ITSM) Tools
Service Desk

ServiceNow IT Service Management
By ServiceNow
4.4/5
(1,220)
Product Description
ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.
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Reviewers say compared to Request Tracker, ServiceNow IT Service Management is:
Better at meeting requirements
More usable
Better at support
Categories in common with Request Tracker:
Incident Management
IT Service Management (ITSM) Tools
Service Desk

ClickUp
By ClickUp
4.7/5
(11,180)
Product Description
ClickUp is one app to replace them all. It's the future of work. More than just task management - ClickUp offers docs, reminders, goals, calendars, and even an inbox. Fully customizable, ClickUp works for every type of team, so all teams can use the same app to plan, organize, and collaborate.
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Reviewers say compared to Request Tracker, ClickUp is:
Better at meeting requirements
More usable
Better at support
Categories in common with Request Tracker:
Bug Tracking
IT Service Management (ITSM) Tools

Freshservice
By Freshworks
4.6/5
(1,311)
Product Description
Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.
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Reviewers say compared to Request Tracker, Freshservice is:
More usable
Better at meeting requirements
Better at support
Categories in common with Request Tracker:
Incident Management
IT Service Management (ITSM) Tools
Service Desk

Fin by Intercom
By Intercom, Inc.
4.5/5
(3,783)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Reviewers say compared to Request Tracker, Fin by Intercom is:
More usable
Better at meeting requirements
Better at support
Categories in common with Request Tracker:
Help Desk
Shared Inbox

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G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments.
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