The support team always responds within the same day. Their warming up tool, mailtoaster - has to be the best in the industry! Review collected by and hosted on G2.com.

The AI features and real-time B2B data was priced at a much higher point than I was comfortable paying. Review collected by and hosted on G2.com.

I’ve used pretty much every outbound platform under the sun, and Reply.io just gets it. The interface is clean, the logic behind sequences is flexible, and deliverability tools (shoutout to MailToaster) are actually built to keep your emails landing, not just blasting. I love how customizable everything is... from merge tags and email logic to multi-channel steps and CRM sync. It makes building complex, high-performing sequences feel easy. the support team is also unmatched. Review collected by and hosted on G2.com.

Maybe just better admin control over permissions, etc. Review collected by and hosted on G2.com.

What I love most is how easy it is to set up email sequences - you can literally have a campaign running in 30 minutes. The interface is super intuitive, no need to spend hours figuring out how everything works. Plus the analytics are pretty detailed, so you can quickly see which emails are performing and which ones aren't. Review collected by and hosted on G2.com.

Sometimes the Gmail sync gets buggy and I have to reconnect my account, which is annoying. I wish there were more ready-made templates for different industries - the selection feels a bit limited right now. Review collected by and hosted on G2.com.

I’ve been using Reply.io for ~3 years and have found it to be a very effective tool for managing outbound business development. It’s straightforward to set up, easy to use, and helps keep my outreach efforts organized.

The biggest value for me is the time it saves—automating follow-ups and tracking responses means I can focus more on other tasks, rather than the admin work. It also does a good job of keeping everything in one place, which makes it easier to stay on top of tasks and conversations.

Overall, it’s a reliable platform that does what it promises and is highly functional.

I have even recommended it to 3 other companies that I regularly work with. Review collected by and hosted on G2.com.

Some of the admin settings are not very intuitive, and it may take you a min to get used to where certain settings are placed. Review collected by and hosted on G2.com.

The follow ups are great. I also apreciate the "opened" stats to help us determine which emails get a higher responce rate Review collected by and hosted on G2.com.

back end managment can be a little slow. Often i have to upload a CVS to a group multiple times before it actualy uploads.

it also often does not load or work on chrome so I have to use safari to get things to load Review collected by and hosted on G2.com.

AI responses are nice. Interface is easy to use Review collected by and hosted on G2.com.

we do not like that we cannot send out text messages from our own phone number. We also don't like that we cannot have a manager log in to their manager account and do other users' work for them on their behalf. There is no collaborative abilities in this account. Review collected by and hosted on G2.com.

There are such upsides about Reply:

1. I can set triggers, timings, templates for my outreach.

2. I can import variables (name, company, position, industry) and automatically insert them into templates.

3. There is an AI assistant to generate personalized email variants.

4. Reply Integrates well with HubSpot.

5. I can see the open rate, reply rate, bounce rate for each sequence.

6. Reply has simple, clear interface, convenient dashboard. Review collected by and hosted on G2.com.

Rare cases when I don't see a reply letter in my email providers Review collected by and hosted on G2.com.

The tools for putting together campaigns with LinkedIn, email, phone, it's powerful stuff. When it's all working and flowing, it's really impressive. It's ease to get up and running quickly and we use it every day at this point. Customer support has been very responsive when we have issues as well. Review collected by and hosted on G2.com.

Sometimes things stop sending updates or notifications unexpectedly but it's pretty rare over the course of the 12+ months we've been using this. Review collected by and hosted on G2.com.

Reply.io has simplified how I handle outreach and made scaling campaigns much easier. Review collected by and hosted on G2.com.

The learning curve at the start is a bit steep, and some advanced features could use clearer tutorials. Review collected by and hosted on G2.com.

Customer service and user friendly. Training course was in depth and easy to follow. Review collected by and hosted on G2.com.

Some macros are currently missing that would help decrease the amount of time it takes to set up emails. Review collected by and hosted on G2.com.