Replicon PSA Reviews & Product Details

Replicon PSA Overview

What is Replicon PSA?

Replicon provides end-to-end Time Management software and services to enterprises of all sizes. Capture, analyze, and optimize time, your organizations most critical asset, to improve profitability, productivity and employee satisfaction. Salaried & hourly workers alike love using Replicon because it is simple and easy to enter their time, attendance, vacation, and expense information--via web browser or mobile app. Hiring managers use Replicon to optimize the types of workers to hire, what to budget for them, and what they should be working on. HR, payroll, and compliance managers use Replicon to automatically apply business & legal rules to eliminate under- or over-payment of employees, as well as to ensure everyone in the business is working according to the laws governing their specific location. Finance & project management teams choose Replicon because their success depends on accurate, granular and real-time reporting on exactly how well the business is performing with respect to project delivery, client billing, labor utilization, and other critical metrics. If you are looking to track, manage and optimize: time & absence, project details, client billing, expenses, or the productivity of your entire workforce no matter where they are or when they work, consider evaluating Replicon as a strategic partner to your success. For more information: visit us: www.replicon.com, call us: 1-877-662-2519 (North America) or +800-6622-5192 (outside North America), or email us: info@replicon.com.

Replicon PSA Details
Languages Supported
German, English, French, Japanese, Spanish, Chinese (Simplified)
Product Description

Replicon is a cloud-based time tracking and expense system.

How do you position yourself against your competitors?

Customers switch from our competitors and choose us over others due to our ability to provide rapid adoption, flexibility and award-winning service.

Modern user experience - designed to engage the modern workforce, customers tout unprecedented levels of user adoption across their organizations through intuitive usage across mobile phones, tablets, web browsers or our CloudClock (kiosk and time clock offering).

Single, cloud based platform - With the ability to track any type of worker in the same platform, customers can offer their end users a unified experience without alienating sets of workers or teams.

Agile system - Customers can configure it to fit their unique business needs without limiting their workflows and processes based on a software system.

Outstanding customer service – Winning Stevie Awards for Customer Service 5 years in a row is no small feat!

Experience - Replicon has been serving thousands of customers across all industries for two decades.


Seller Details
Seller
Replicon
Company Website
Phone
1 (650) 286-9200
Year Founded
1996
HQ Location
Redwood City, CA
Twitter
@Replicon
1,554 Twitter followers
LinkedIn® Page
www.linkedin.com
580 employees on LinkedIn®

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Replicon PSA Reviews

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Systems Administrator
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Ease of obtaining support for any issues you encounter. We've just migrated from Gen2 to Gen3 and the support during the migration has been second to non and afterwards as we've encountered configuration issues, support has been quick to respond with solutions. Review collected by and hosted on G2.com.

What do you dislike?

It would be nice if the Timesheet Approval paths could be an "OR" operation so you could have 2 different users being able to approve, but other than that It works Review collected by and hosted on G2.com.

Recommendations to others considering the product:

As a company we started using Replicon TimeSheet back in the early days when we ran it internally against a local database. Over 10 years or more later and many iterations We're still here. Support is excellent for the product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We only use the Timesheet and Timeoff sections of Replicon for managing projects & tasks. Reports allow a quick overview of whats happening so managers can any possible issues. Review collected by and hosted on G2.com.

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Master Tax Advisor
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The data capture system is ideal for creating accurate measurements of all business-related employee attendance and working time data, resulting in much higher and more normative payroll processing. Review collected by and hosted on G2.com.

What do you dislike?

The working clock system for mobiles, cloudclock, can apparently be integrated with the Replicon platform, but by doing so it is not possible to obtain a stable tracking through the use of the GPS tool, so it is not recommended to work remotely. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Our recommendation is to purchase Replicon's services in order to obtain much better structured reports about all the biometric or punch card recognition processes that need to be performed. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With all the advantages that Replicon offers when it comes to monitoring employee activity, it is easy to always be informed about the development of their work. In any case, it is possible to review and manage the compliance of employees in relation to their work. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like that the system is highly customizable. We have a small office, but we are able to mold the system to what we need. Review collected by and hosted on G2.com.

What do you dislike?

There are a few screens that require lots of mouse usage - and I am a HUGE keyboard shortcut user. I am only in the system a couple days a week, so this is something that I have got used to. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Comparing this software to others I have used - this is by far the easiest to customize, and easiest to use. The majority of the employees in my company are not tech savvy, but are able to use this with no issues! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Problem solving - we have been able to record costs to specific files being processed. We have cut down on paper usage, as well as the need for long-winded conversations Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Replicon has been great for our field offices, we utilize the platform across Latin America and Asia. It has helped us get real time updates at HQ. The platform also allows for excellent customization by region for time zone, language, currency, etc. The platform is very user friendly, so our staff have found it easy to navigate. Additionally, the platform operates well even in low-band width countries which has been a huge benefit for our staff in more rural areas abroad. When compared to similar platforms, Replicon is easily the best bang for your buck! HQ staff will have live real time access to over see time keeping, manage personnel, track accruals and also determine outstanding expenses. Another great aspect is the reporting feature. The system really allows you and your team to build custom reports that can help Project Director, Managers, Payroll managers and the Finance team coordinate and review everything through our field offices. I would recommend that individuals train and research the platform to really understand how best to customize it. Once this customization is done right, it really helps speed up processing times and overall improves operations. Review collected by and hosted on G2.com.

What do you dislike?

Some of the settings can bit difficult to navigate, but once you play round in the platform it becomes easy to customize and make the platform your own. Overall, it is important to invest time into training on the platform. Once you learn how to manage and navigate Replicon it really speeds up processing times. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend transiting on all teams to the platform. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It has allowed us to merge all our field offices on one platform, so our HQ team has a full picture of the teams and the projects we are working on. Additionally provides our HQ and project director will real time data and allows them to view/create customized reports so they can always access the information they need at any time. Review collected by and hosted on G2.com.

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UO
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Replicon is a business management suite with a BPM system that contains numerous features that give ease of execution to the company's business system, because with this platform you can track business jobs without any configuration or customization so complex which gives an ease of use to users and employees to provide excellent service to even keep track of multiple projects at the same time Review collected by and hosted on G2.com.

What do you dislike?

Replicon has many points in favor that help its proper functioning, however it has certain disadvantages that tend to complicate the implementation of this platform within which is the attention provided by the technical support which tends to respond late and sometimes does not understand the problems they face which has made us think that the technical support staff is not specialized in the subject as it should be, this has been the only problem we have had with this platform throughout the time of use Review collected by and hosted on G2.com.

Recommendations to others considering the product:

To manage business projects is important first to make a comprehensive analysis of the software that contains many features that suit your situation, in our case there were many to use but we decided to Replicon and since then our situation improved significantly and that is why I recommend that you take into account this platform to implement it within your company Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Replicon has certainly not helped to solve several problems that we presented before, one of the most prominent is that thanks to this platform and its way of managing customer portfolios and projects, you can get to look for data for better business decisions in which you find reports with multiple interactions. Replicon also has Professional Service Automation which has given us a customization of project tracking Review collected by and hosted on G2.com.

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President
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Customer service experience is unparalleled, and the features of the software serve all of my corporate timesheet and expense tracking needs. Review collected by and hosted on G2.com.

What do you dislike?

As my personnel numbers fluctuate substantially by season, I would love to be able to pay for licenses on an as-needed basis rather than yearly. However, I am able to start the year with fewer licenses and then add more as I need them, so this is not a bad compromise... Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is just a really good platform, easy to use, quite intuitive. Report flexibility gives me the data I want. I can add users and projects quickly, and our bookkeeping department can extract error-free timesheet data every time. I recommend this product for anyone looking for a simple, hassle free timesheet platform with great customer service. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The cloud-based nature of the software reduces my risk of data loss, and it’s great to be able to enter timesheet info from anywhere, since we often have crews in the field for extended periods. Review collected by and hosted on G2.com.

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Labelle Manager of Information Technology / Privacy and Security Officer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

We have been using Replicon for several years now and have also worked with their customization team to make the out of the box solutions meet all our needs. I highly recommend them. They keep improving the product all the time. Review collected by and hosted on G2.com.

What do you dislike?

Development of customization can take more time due to language barriers in understanding the needs. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

You won't be disappointed. It has save our managers and admin HR staff alot of time and staff frustration. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Replicon has streamlined out payroll, vacation and expenses. Before everything was manually verified now that we have Replicon the system takes on most of the verification process Review collected by and hosted on G2.com.

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Strategist
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Their support chat is quick to respond and helpful. If they don't know the answer, they'll get back to me quickly with the answer I'm looking for. It is easy to create any report I need with multiple filter options. I enjoy the Administration tab - it allows me to really nail down any settings I could want which is perfect for all of the different business types. I enjoy the ease of use as an administrator and being able to log in as any employee if need be. This helps resolve time-sensitive issues for our clients and our business. It is also helpful to know I can edit or reopen timesheets. Reporting usage has gotten better and is extremely helpful. Review collected by and hosted on G2.com.

What do you dislike?

We don't have a stable account manager. We have had several different customer service reps in a short period of time. Perhaps make it more user-friendly. Some guidance on steps to complete creating a project, etc. would be helpful. I also think the design could be better looking to the eyes. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be sure to explore all of the different settings that Replicon can offer to make it exactly what you need for your business. Consider all of the reports that Replicon can run, as well as the numerous filters to make each one perfect and valuable. Definitely explore ALL settings when adding a new project, as this is what will really help make your reports shine and worthwhile. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Time tracking and managing project costs and usage. It has helped our business track our margins better. We have begun utilizing the number of hours per project with billable rates and using this to ensure we are hitting the profits we desire. I really pay attention to using every detail of setting up a new project. Each task can be customized, including visibility to certain employees. I love this because it reduces error where our employees are entering time. This allows us to better track our costs and plan for future contracts. Review collected by and hosted on G2.com.

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AN
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Very few time systems allow you track first by project and then by day. When you have employees working on the same multiple clients and projects daily it cuts down on the amount of time they spend tracking if they don't have to select and assign those clients and projects every day.

So many systems offer "time tracking" that is focused on daily work as if the projects are few and different every day. Review collected by and hosted on G2.com.

What do you dislike?

The administration is a bit clunky in spaces. What seems as though it should be easy (ie - reassigning an exiting employees clients and projects to their replacement) is not. So there is a lot of extra time spent on the admin side. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Ease of time tracking for our employees has been the biggest benefit for our team. While it may be a bit more work on the admin side of things our employees have access wherever they are to report time and projects through the web app or a mobile app. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

This is a platform that allows you to have an aligned workflow management, from sales to project management and finances all in one platform. Clients obtain visibility of all critical business metrics related to budgets, estimates, costs, skills, among others, and their tools are highly adaptable for employee payment and audits, and in turn improve stability in the company. Review collected by and hosted on G2.com.

What do you dislike?

The results have been satisfactory and we have had a good experience with the platform, we have not had problems or inconveniences, but they should improve the notifications so that they are more effective and work without errors when any change or update of the system is made. That would help get a better performance from the user. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

it is ideal to enter time sheets and expenses, you will have access from anywhere even from the mobile since it is based on the cloud. It adapts to any company or business, your work team will have the ability to carry out effective planning and maintain a labor fluency, you will save time that will help you focus on other areas, fully recommended. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our company uses this platform as an ideal tool for managing projects, time sheets, reports and more. Our team channels your work into multiple projects and timesheets make it easy to accurately track your hours for each week. We manage time off just like we approve or reject annual requests or simply record sick leave. The entire team obtained greater productivity and work fluency in addition to saving time that we can manage and channel in other areas. We are happy with the results obtained. Review collected by and hosted on G2.com.

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Co Founder; Chairman
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

It's reliable, uptime and performance is great. It's very customizable by the super user.

Reporting meets our needs and is also very customizable. Review collected by and hosted on G2.com.

What do you dislike?

Crew time view can be improved. Supervisor shoudl be able to add himself/herself to the view and to be able to edit directly from crew time view without reponening time sheets. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tracking time spent per project, mainly consulting projects to drive client billing

Tracking realized time spent against planned time per project

Tracking billable / nonbillable time and related KPI's

Tracking expenses

Tracking employee time off Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Whenever I have a question that I am unable to find the answer to on FAQ, I open a ticket with Replicon Support and they normally respond within the hour. Review collected by and hosted on G2.com.

What do you dislike?

Some of the support staff are difficult to understand, sometimes I have to ask them to repeat themselves several times. On more than several occasions I ask them to email me the steps to resolve me situation - 100% of the time, I can follow their steps and fix the problem myself. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Ask question, sometimes not all benefits are explained and if you ask they can offer suggestions that fit your needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have asked the support staff to fix issues pertaining to adding a time off category and changing accrual times/amounts. Review collected by and hosted on G2.com.

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AN
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

As an administrator and user, the Replicon platform is very user friendly. Review collected by and hosted on G2.com.

What do you dislike?

The only difficulty I tend to have as an administrator is setting up the specialized reports. However, the support team is always there for assistance. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

When encountering some issues, I have been able to review the FAQs for assistance. The topics are numerous and there are lots of great tips! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The platform allows me to track the monthly activities for our federal contracts that require monthly activity reports. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Fast and reliable patform, It help us to maintaing up to date the hours spent on each project. Review collected by and hosted on G2.com.

What do you dislike?

Some screens have some artifacts, since last update. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Time records. Project time budget. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The easy calculation method and approval path settings. Review collected by and hosted on G2.com.

What do you dislike?

Nothing really.

I think we are satisfied. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is a great software at a minimum cost to your company.

Always recommend with pleasure. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We did not received any issues. Review collected by and hosted on G2.com.

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President
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

They listen to requirements and genuinely work to meet the needs of their customers. Review collected by and hosted on G2.com.

What do you dislike?

The services seem limiting at times and the ability to create new features are dependent on an aging platform. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure you have all your requirements listed and tested in a demo environment first. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Automates reporting to internal and external stakeholders Review collected by and hosted on G2.com.

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Admin Assistant
Construction
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I really like how easy it is to use and how accommodating the staff is. I have contacted them many times for questions about basic things and requested some detailed reporting. The people at Replicon have come through for me every time! I couldn't be happier with our decision to use this company. Review collected by and hosted on G2.com.

What do you dislike?

Really, I have not found anything to dislike about this company. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

You should absolutely use this company. They have come through with everything they told me they could do. I couldn't be happier! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We initially wanted to track project billing by tasks in a project. Not only are we doing this but Replicon has helped us create reports from this data that helps us bill the customer and we are in the middle of using the data for business-related projections. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

With the newest changes, the interface is easy to use and navigate for employees. We are able to track employee time and use the information to make smart business decisions. Review collected by and hosted on G2.com.

What do you dislike?

The reports can be a little hard to navigate. I will forget which one to use and it takes some trial and error to get to the correct report. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is a robust tool and I highly recommend it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to better track how our employees spend time and ensure resourcing is being properly done. Review collected by and hosted on G2.com.

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AA
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Easy to add and update projects using RIA import tool, control over project resources, option to require users to report time at the task level, simple and user-friendly interface, and potential integration with Concur to pull in expense and/or invoice data. This integration is very helpful for us, as it has been difficult to bring all project data together in one place.

Also very good customer service - friendly and responsive. Review collected by and hosted on G2.com.

What do you dislike?

Not much, but the reporting templates are a little more complicated than they should be. Each template can only pull data from certain fields, and getting the right combination can be difficult, but in all cases so far, the needed report can be generated. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Determine what reports you want first and ensure that the data will be accessible in a single report. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are now analyzing and reporting on projects to upper management using an Excel generated from Replicon with most of the project data included. All project time as well as expenses and invoices charged against projects and shown in this report, giving visibility to staff and management. Review collected by and hosted on G2.com.

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