# RepairQ Reviews **Vendor:** ServiceCentral **Category:** [Repair Shop Software](https://www.g2.com/categories/repair-shop) **Average Rating:** 3.8/5.0 **Total Reviews:** 4 ## About RepairQ A comprehensive point of sale, repair tracking, and business management solution developed for the retail repair industry. RepairQ focuses on automating your daily operations and is constantly adding features and qualified integrated partners. RepairQ offers Point of Sale, Ticket and Repair Tracking, Inventory Management, Enhanced Customer Relationship Management, Business Intelligence reporting, and so much more. Start a free trial of RepairQ today or signup for only $75 a month! ## RepairQ Reviews ### 1. RepairQ has a lot of features but features don't matter when they don't work **Rating:** 0.0/5.0 stars **Reviewed by:** Joel W. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2023 **What do you like best about RepairQ?** I like the amount of features that RepairQ has, at least the ones that work. **What do you dislike about RepairQ?** RepairQ is one of the worst businesses that I have ever dealt with. They are constantly adding features but it's very obvious that they do not test these features before implementing them. We signed up with repairQ because we liked the advertised features, particularly the QSite feature which you can implement on your website. It allows customers to receive instant quotes for repairs. We have been paying $55 extra each month for this feature. We just found out that RepairQ pushed out a new feature that when utilized, broke the QSite completely. We have been driving advertising to our QSite for months (been broken for the last 5 months) and we estimate this mistake to have cost us between $5000-$10,000. This was the last straw. Prior to this problem we had an issue (still not resolved) where the credit card integration (Heartland) does not work properly. This issue has been going on for over a year at this point and RepairQ will not take responsibility for it and blames Heartland. The issue is very obviously RepairQ's integration but they will not fix it. Maybe they can't afford to hire developers. **What problems is RepairQ solving and how is that benefiting you?** Utilizing RepairQ has caused more problems than it has solved. Just about every single feature is buggy. From the card processing the QSite, stuff just doesn't work. ### 2. RepairQ is a detail oriented very customizable system! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2022 **What do you like best about RepairQ?** The reporting feature in RepairQ is incredibly helpful because the reports can get very detailed and you can set them up to be automatically run in a certain timeframe and even emailed to specific or multiple people. **What do you dislike about RepairQ?** More integrations with other systems would be excellent. Having repairQ data transfer automatically into our HRIS system for easy analysis of wages vs sales would be so helpful. **What problems is RepairQ solving and how is that benefiting you?** RepairQ has grown as our small business has grown. We keep adding more and it's always able to handle everything we throw at it. The inventory systems are keeping us organized and at just in time levels. ### 3. Great POS system **Rating:** 5.0/5.0 stars **Reviewed by:** Danny L. | Lead Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2021 **What do you like best about RepairQ?** POS and management system all in one. Able to pull reports for revenue, parts and repairs. **What do you dislike about RepairQ?** I have no downsides to using repairq at this time **What problems is RepairQ solving and how is that benefiting you?** Having one system to manage customers and repairs is very convenient ### 4. how repair q helped me **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2019 **What do you like best about RepairQ?** The site is easy to navigate through, I use it daily for my job its very easy to add parts to inventory and it keeps all my customer data together. **What do you dislike about RepairQ?** So far I haven't had problems, I have had to reach customer service for minor problems like repair Q crashing but the take care of problem fast and within minutes its okay. **Recommendations to others considering RepairQ:** Need help keep origination and fast contact with customer service that would e repair q **What problems is RepairQ solving and how is that benefiting you?** I keep all my inventory together with repair Q and i use to keep all my customers information and devices updated. Lets me control my customer info, device inventory, and even with my cash till VCT. ## RepairQ Discussions - [What is RepairQ used for?](https://www.g2.com/discussions/what-is-repairq-used-for) - [View RepairQ pricing details and edition comparison](https://www.g2.com/products/repairq/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-31+09%3A47%3A37+-0500&secure%5Bsession_id%5D=457ad0b0-92b4-49d0-92c4-7f6b70bd00a0&secure%5Btoken%5D=7f235299e3e80d157e25d77b564b98b5fdf1880340c5c79810004b1921fae12d&format=llm_user) ## RepairQ Features **POS** - Credit Card Payments - Barcode Scanning - Hardware Integration - Price Adjustments - Receipts **Shop Management** - Estimates and Invoicing - Parts Purchasing - Inventory Management - Service Orders - Labor Tracking **Payment** - Credit Card Payments - Loyalty Points - Digital Wallets - UPI Payment - Meal Voucher Redemption - Gift Voucher Redemption - Cash Payment - Installment Payment **Customer Management** - Self-Service Portals - Customer Profiles - Communication Tools **Payments** - Credit Card Payments - Partial Payments - Split Payments - Discounts - Voided/Refunded Payments - Store Credit Allocation **Marketing** - Email Marketing **Technician Tools** - Preventative Maintenance and Inspections - Task Alerts - Labor Times and Wire Diagrams **Checkout** - Barcode Scanning - Bills/ e-Receipt - Integration - Order Booking - Return/Refund **Service Management** - Field Scheduling - Ticketing - Customization and Macros - File Attachment - Estimates and Invoicing - GSX Integration **Employee Management** - Employee Accounts - Permissions - Commission Tracking - Log/Shift Notes **Administration** - Inventory Management - Reporting **Customer Management** - Repair Updates - Customer Portal **Inventory Management** - Inventory Control - Low-stock Alerts - Product Categorization - Multilocation Inventory Tracking - Purchase Orders **Business Management** - Multi-site Management - Point of Sale - Stock and Inventory - KPI Tracking and Reporting - Contract Management **Customer Management** - Customer Profiles **Reporting and analytics** - Monitor Store KPIs - Real-time data - Exportable Reports - Remote Reporting **Inventory Management** - Track Inventory - Inventory Notifications - Product Organization - Multilocation Inventory Tracking **Customer Management** - Customer Sales History - Loyalty Management - Customer Accounts **Integrations** - Accounting Integrations - Inventory Management Integrations - E-Commerce Integrations **Team Management** - Employee Tracking - Quick Employee Training - Commission Tracking - Employee Accounts and Permission - Staff Scheduling **Analytics** - Sales Tracking - Guest Counts - End of Day Reports **Help and support** - 24/7 Phone Support - Email and Chat Support - Account History - Webinars and Session - Customer Forum **Integration** - Accounting - E-commerce - Multi-store ## Top RepairQ Alternatives - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) - 4.6/5.0 (1,181 reviews) - [Shopmonkey](https://www.g2.com/products/shopmonkey/reviews) - 4.6/5.0 (410 reviews) - [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews) - 4.4/5.0 (353 reviews)