Qmatic Features
Platform Basics (15)
-
Visitor Check-In
Allows guests to check-in using the platform's built-in dashboard.
Visitor Database
Allow users to track on-site visitors, previous visits, and provides visitor log insights.
Reports & Analytics
Using the database of visitor information, provide insights into regular visitors and their frequency of visits to plan for future arrival. Plus enable access for certain admin in case of audits, emergency, or checking anomalies.
Blacklist Screenings
Cross-check visitor information with resitrcited visitor lists both with the building, nationally and internationally to ensure no dangerous visitors are allowed on the premises.
Badge Issuance
Scan faces or IDs for issuing approved visitor badges. Store photo information in database for record keeping.
Automation
Automate manual tasks such as visitor arrival and departure notifications, and contact information autofilling.
Workflow Management
Create, design and manage workflows for repetitive tasks
Document Management
Store, manage, and track all electronic documents in a centralized location
Registration Management
Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc.
Contact Management
Manage, organize, and store contact information
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Parking Management
Manage, optimize, and automate tasks related to parking operations
Badge Management
Create, manage, and print wearable badges
Email Management
Manage, store and organize emails within the system or via third-party apps
Access Management
Control and manage access to company resources
Platform Data (2)
-
Automation
Automates manual tasks such as visitor arrival and departure notifications, guest badge printing and contact information autofilling.
-
Dashboard
Provides a dashboard with check-in and check-out capabilities and visitor logs.
Platform Interoperability (3)
-
Notifications
Sends a notification to users of a visitors arrival and departure.
-
Hardware
Works with hardware, such as iPads, for an interactive representation of the platform that is easy to use by visitors.
Emergency Notification
Automatically send mass notifications or alerts for any emergency or crisis
Platform Additional Functionality (1)
-
Integration
Integrates with related tools that simplify platform management and usage.
Customer Support (3)
-
SMS Updates
Provides SMS text updates to customers in the queue.
-
VIP Settings
Offers customized settings for VIP customers in the queue.
-
Multilanguage Support
Supports multiple lanugages.
Reporting and Analytics (4)
-
Customer Information
Provides clerks and representatives with customer data while they're being served.
-
Predictive Analytics
Offer predictive analytics on customer concerns based on customer data.
-
Clerk Performance Reports
Generates performance reports for individual clerks and representatives
-
Location-based Peformance Reports
Generates performance reports for individual locations.
Hardware (3)
-
Proprietary Hardware
Provides proprietary hardware like kiosks, tablets, and TVs.
-
Hardware Agnostic
Users are required to use proprietary hardware to deploy the software.
-
Digital Signage
Queue can be visualized for customers via digital signage.
Notifications (6)
Confirmations & Reminders
Ability to send confirmation and reminder emails & texts
Appointment Follow-Up
Ability to send automated follow-up emails/texts upon conclusion of appointment
Scheduling Notifications
Receive a notification whenever a customer schedules an appointment
Recurring Appointments
Schedule repeating appointments based on a duration of time
Automated Scheduling
Automatically create schedules based on business needs or employee availability and qualifications
Group Scheduling
Automatically find mutually available meeting time slots across multiple calendars
Settings (3)
Time Zone Detection
Automatically detects the time zone of both parties to avoid booking mistakes
Availability Settings
Ability to set preferred availability to ensure appointments are only booked during approved times
Blocked Time Settings
Ability to block off additional time between appointments for travel or preparation
Personalization (2)
Branding
Personalize booking page with custom logos and colors to match branding
Links
Personalize a booking link to share with customers
Integrations (5)
Multi- Calendar Integration
Integrates with multiple calendars, such as: Google Calendar, Microsoft Outlook, iCloud Calendar, etc.
Website Integration
Provides the ability to be embedded into websites
Payment Acceptance
Integrates with payment processing software to accept payment from customers
Video Conferencing
Integrates with video conferencing tools to allow for virtual appointments
Communication
Integrates with SMS providers or instant messaging platforms to communicate directly with customers
Generative AI (2)
AI Text-to-Speech
Simulates human-like speech from text inputs.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Generative AI (1)
-
AI Text-to-Speech
Simulates human-like speech from text inputs.
Additional Functionality - Visitor Management (27)
NDA & Contract Signing
Depending on the needs of the business, there can be NDAs and contacts provided if there is the need for a higher level of security.
Integrations with Relevant Software
integrate with Vaccine Tracking software and other relevant security software for extra security measures.
Hardware Integration
Can integrate with hardware like kiosks, tablets, PC, or Macs for visitor check in purposes.
Multi-lingual Support
Allow the capability of multiple languages to be accessed when a visitor is looking to log in in theri native language, whether domestically or abroad.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Employee Directory
Access names, contact information, and roles of employees in a centralized repository
Security Gate Access Control
Manage gate access to secure facilities/properties
Biometric Recognition
Facial or other physical recognition to confirm identity
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
ID Scanning
Scan and validate an ID barcode
Customizable Forms
Customize contracts and forms to collect specific information
SMS Messaging
Send messages via SMS
Pre-Registration
Manage the pre-registration process
Time Tracking
Measure and track time including hours worked and paid time off (PTO)
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Facial Recognition
Identify and analyze unique facial features in images or videos
Multi-Language
Manage and support multiple languages
Digital Signature
Electronic signing method that validates the authenticity and integrity of a digital document
Authentication
Verify the identity of users/devices to enable secure access
Visitor Tracking
Track visitors and purpose of visits
Multi-Location
Manage and support multiple locations
Mobile Access
Access software remotely via mobile devices
Watch List
View and track activity related to an individual, transaction, etc.
Photo Capture
Capture photos for any type of use case
Wireless Internet Access Control
Control and manage access to wireless networks
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
User Profiles
Profiles of users providing basic information
Agentic AI - Online Appointment Scheduling (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Natural Language Interaction
Engages in human-like conversation for task delegation
Agentic AI - Visitor Management (1)
Decision Making
Makes informed choices based on available data and objectives
Additional Functionality (24)
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Customizable Forms
Customize contracts and forms to collect specific information
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Availability Management
Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients
Wait List Management
Record, update and manage waiting lists
Mobile Access
Access software remotely via mobile devices
Client Portal
Private online space that lets businesses securely share documents and provide information access to clients
Data Import/Export
Import and export data to and from software applications
Appointment Management
Manage various aspects of appointments including booking, rescheduling, canceling
Email Marketing
Create and send email blasts/campaigns
Client Management
Manage contact details and communication with clients
Employee Management
Track employee schedules, availability, and performance across projects and tasks
Client Database
Electronic storage of stakeholder contact information
Online Booking
Book meetings and appointments through a website or digital platform
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
SMS Messaging
Send messages via SMS
Credit Card Processing
Accept and process credit card transactions
API
Application programming interface that allows for integration with other systems/databases
Multi-Location
Manage and support multiple locations
Email Management
Manage, store and organize emails within the system or via third-party apps
Customer History
Access previous interactions or concerns to maintain customer relationships
Calendar Management
Track and manage schedules and meetings via an integrated calendar
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities


