--- title: Qmatic Reviews meta\_title: 'Qmatic Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 25 reviews by the users' company size, role or industry to find out how Qmatic works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 25 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software --- ### Qmatic Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **easy customization** of Qmatic, allowing tailored solutions for diverse user needs and preferences. [(3 mentions)](https://www.g2.com/products/qmatic/reviews?filters%5Bsentiment_snippet%5D=1681236&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Qmatic, finding the interface intuitive and efficient for managing customer flow. [(3 mentions)](https://www.g2.com/products/qmatic/reviews?filters%5Bsentiment_snippet%5D=1681112&qs=pros-and-cons#reviews) Users appreciate the **customizable user interface** of Qmatic, enhancing both virtual and in-person customer interactions. [(2 mentions)](https://www.g2.com/products/qmatic/reviews?filters%5Bsentiment_snippet%5D=1681012&qs=pros-and-cons#reviews) Users highlight the **efficiency** of Qmatic in managing queues, enhancing customer flow and boosting sales significantly. [(2 mentions)](https://www.g2.com/products/qmatic/reviews?filters%5Bsentiment_snippet%5D=2106355&qs=pros-and-cons#reviews) Users value Qmatic for its **efficient customer flow management** and real-time insights that enhance overall satisfaction. [(2 mentions)](https://www.g2.com/products/qmatic/reviews?filters%5Bsentiment_snippet%5D=1957439&qs=pros-and-cons#reviews) Users experience **poor customer support** with Qmatic, facing delays and inadequate responses to their issues. [(3 mentions)](https://www.g2.com/products/qmatic/reviews?filters%5Bsentiment_snippet%5D=1957456&qs=pros-and-cons#reviews) Users often face **setup difficulties** with Qmatic, experiencing long installation times and slow support responsiveness. [(3 mentions)](https://www.g2.com/products/qmatic/reviews?filters%5Bsentiment_snippet%5D=1681072&qs=pros-and-cons#reviews) Users find **difficult navigation** in Qmatic, particularly with the complex Business configuration module affecting usability. [(2 mentions)](https://www.g2.com/products/qmatic/reviews?filters%5Bsentiment_snippet%5D=1957464&qs=pros-and-cons#reviews) Users experience **integration issues** with Qmatic, facing slow connections and complexities that require technical support. [(2 mentions)](https://www.g2.com/products/qmatic/reviews?filters%5Bsentiment_snippet%5D=2106420&qs=pros-and-cons#reviews) Users find the **poor support** from Qmatic frustrating, especially with slow response times and limited resources for assistance. [(2 mentions)](https://www.g2.com/products/qmatic/reviews?filters%5Bsentiment_snippet%5D=1957461&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Qmatic ##### 1. Customization Users value the **easy customization** of Qmatic, allowing tailored solutions for diverse user needs and preferences. [ See 3 mentions ](https://www.g2.com/products/qmatic/reviews?filters%5Bsentiment_snippet%5D=1681236&qs=pros-and-cons#reviews) See Related User Reviews ![Murendwa M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Murendwa M.") MM Murendwa M. Mid-Market (51-1000 emp.) 4.0/5 "A queueing system that suits your needs" What do you like about Qmatic? Its easily customizable to suit anyone's needs RV Roy V. Small-Business (50 or fewer emp.) 2.5/5 "decent application, poor customer service, lots of opportunity for improvement/potential" What do you like about Qmatic? Ability to interface with customers virtually and in person with a customizable user interface, audio, and video. ##### 2. Ease of Use Users appreciate the **ease of use** of Qmatic, finding the interface intuitive and efficient for managing customer flow. [ See 3 mentions ](https://www.g2.com/products/qmatic/reviews?filters%5Bsentiment_snippet%5D=1681112&qs=pros-and-cons#reviews) See Related User Reviews ![Gaurav C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gaurav C.") GC Gaurav C. Small-Business (50 or fewer emp.) 4.5/5 "Efficient Queue Management with User-Friendly Interface" What do you like about Qmatic? I like that after using Qmatic, I can manage the queue efficiently, which has even increased sales. I find its interface easy to understand, allowing TM Thomas M. Enterprise (\> 1000 emp.) 4.5/5 "Improve the experience" What do you like about Qmatic? It's an innovative solution to improve each customer's experience in wait times and in resolving issues with complaint tickets. It's important to know ##### 3. Design Appreciation Users appreciate the **customizable user interface** of Qmatic, enhancing both virtual and in-person customer interactions. [ See 2 mentions ](https://www.g2.com/products/qmatic/reviews?filters%5Bsentiment_snippet%5D=1681012&qs=pros-and-cons#reviews) See Related User Reviews RV Roy V. Small-Business (50 or fewer emp.) 2.5/5 "decent application, poor customer service, lots of opportunity for improvement/potential" What do you like about Qmatic? Ability to interface with customers virtually and in person with a customizable user interface, audio, and video. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.5/5 "Queue system for federal employees" What do you like about Qmatic? Easy to use. Nice display. Long lasting equipment & supplies. ##### 4. Efficiency Users highlight the **efficiency** of Qmatic in managing queues, enhancing customer flow and boosting sales significantly. [ See 2 mentions ](https://www.g2.com/products/qmatic/reviews?filters%5Bsentiment_snippet%5D=2106355&qs=pros-and-cons#reviews) See Related User Reviews ![Gaurav C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gaurav C.") GC Gaurav C. Small-Business (50 or fewer emp.) 4.5/5 "Efficient Queue Management with User-Friendly Interface" What do you like about Qmatic? I like that after using Qmatic, I can manage the queue efficiently, which has even increased sales. I find its interface easy to understand, allowing ![Leandra R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leandra R.") LR Leandra R. Enterprise (\> 1000 emp.) 5.0/5 "Efficient queue management and smooth customer experience" What do you like about Qmatic? What I like most about Qmatic is its ability to efficiently manage customer flow, significantly reducing wait times and improving the overall experien ##### 5. Positive Experiences Users value Qmatic for its **efficient customer flow management** and real-time insights that enhance overall satisfaction. [ See 2 mentions ](https://www.g2.com/products/qmatic/reviews?filters%5Bsentiment_snippet%5D=1957439&qs=pros-and-cons#reviews) See Related User Reviews TM Thomas M. Enterprise (\> 1000 emp.) 4.5/5 "Improve the experience" What do you like about Qmatic? It's an innovative solution to improve each customer's experience in wait times and in resolving issues with complaint tickets. It's important to know ![Leandra R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leandra R.") LR Leandra R. Enterprise (\> 1000 emp.) 5.0/5 "Efficient queue management and smooth customer experience" What do you like about Qmatic? What I like most about Qmatic is its ability to efficiently manage customer flow, significantly reducing wait times and improving the overall experien ### 5 Cons or Disadvantages of Qmatic ##### 1. Poor Customer Support Users experience **poor customer support** with Qmatic, facing delays and inadequate responses to their issues. [ See 3 mentions ](https://www.g2.com/products/qmatic/reviews?filters%5Bsentiment_snippet%5D=1957456&qs=pros-and-cons#reviews) See Related User Reviews RV Roy V. Small-Business (50 or fewer emp.) 2.5/5 "decent application, poor customer service, lots of opportunity for improvement/potential" What do you dislike about Qmatic? The frustrating, lackluster, belabored customer service--both onsite and virtual. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "I can't image how we are going to manage the line without the qmatic It services us really well." What do you dislike about Qmatic? It took us almost 1 year to install the entire system. The support services could be better, we only recieve email very much once a day from the suppo ##### 2. Setup Difficulties Users often face **setup difficulties** with Qmatic, experiencing long installation times and slow support responsiveness. [ See 3 mentions ](https://www.g2.com/products/qmatic/reviews?filters%5Bsentiment_snippet%5D=1681072&qs=pros-and-cons#reviews) See Related User Reviews ![wendy h.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "wendy h.") WH wendy h. Mid-Market (51-1000 emp.) 4.0/5 "Review us on G2" What do you dislike about Qmatic? How difficult sometimes it is to get it changed. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "I can't image how we are going to manage the line without the qmatic It services us really well." What do you dislike about Qmatic? It took us almost 1 year to install the entire system. The support services could be better, we only recieve email very much once a day from the suppo ##### 3. Difficult Navigation Users find **difficult navigation** in Qmatic, particularly with the complex Business configuration module affecting usability. [ See 2 mentions ](https://www.g2.com/products/qmatic/reviews?filters%5Bsentiment_snippet%5D=1957464&qs=pros-and-cons#reviews) See Related User Reviews ![wendy h.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "wendy h.") WH wendy h. Mid-Market (51-1000 emp.) 4.0/5 "Review us on G2" What do you dislike about Qmatic? How difficult sometimes it is to get it changed. IA Isabelle A. Mid-Market (51-1000 emp.) 4.0/5 "QEC" What do you dislike about Qmatic? Ease of use : It is rather difficult to use, navigate and understand the "Business configuration" module when you have so many queues and products a ##### 4. Integration Issues Users experience **integration issues** with Qmatic, facing slow connections and complexities that require technical support. [ See 2 mentions ](https://www.g2.com/products/qmatic/reviews?filters%5Bsentiment_snippet%5D=2106420&qs=pros-and-cons#reviews) See Related User Reviews TM Thomas M. Enterprise (\> 1000 emp.) 4.5/5 "Improve the experience" What do you dislike about Qmatic? I don't dislike anything. I just wish they'd improve the integrations because sometimes they are slow to connect, and you have to go through the proce ![Leandra R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leandra R.") LR Leandra R. Enterprise (\> 1000 emp.) 5.0/5 "Efficient queue management and smooth customer experience" What do you dislike about Qmatic? Sometimes, integration with other systems can be a bit complex and may require technical support. I've also noticed that software updates can occasion ##### 5. Poor Support Users find the **poor support** from Qmatic frustrating, especially with slow response times and limited resources for assistance. [ See 2 mentions ](https://www.g2.com/products/qmatic/reviews?filters%5Bsentiment_snippet%5D=1957461&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "I can't image how we are going to manage the line without the qmatic It services us really well." What do you dislike about Qmatic? It took us almost 1 year to install the entire system. The support services could be better, we only recieve email very much once a day from the suppo DD Dan D. Small-Business (50 or fewer emp.) 3.5/5 "Using QMatic" What do you dislike about Qmatic? Our serice uses QMatic in a way unintended by the developer (we track our internal work processes as well as moving the customer through the workflow) ![valynn s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "valynn s.") VS valynn s. Team support Mid-Market (51-1000 emp.) 7/15/2026 "Easy to Use Queue System Customers Understand Instantly" 5/5 What do you like best about Qmatic? Ease of use. In a retail environment customers easily understand the queue system Review collected by and hosted on G2.com. What do you dislike about Qmatic? Nothing really. Some people think it’s queued but it’s random Review collected by and hosted on G2.com. What problems is Qmatic solving and how is that benefiting you? It was solving long lines Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Gaurav C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gaurav C.") GC Gaurav C. Associate Software Engineer Small-Business (50 or fewer emp.) 12/10/2025 "Efficient Queue Management with User-Friendly Interface" 4.5/5 What do you like best about Qmatic? I like that after using Qmatic, I can manage the queue efficiently, which has even increased sales. I find its interface easy to understand, allowing me to track customers who are left to be served or have been completed. The initial setup of Qmatic was easy as well. Review collected by and hosted on G2.com. What do you dislike about Qmatic? I think it would be helpful to include a nearby shops feature. Review collected by and hosted on G2.com. What problems is Qmatic solving and how is that benefiting you? I use Qmatic to manage queues efficiently at my crowded medical shop, reducing overcrowding, frustration, fraud, and waiting times. It has increased sales and lets me track which customers are left to be served or completed. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller TM Thomas M. Management Staff Enterprise (\> 1000 emp.) 8/20/2025 "Improve the experience" 4.5/5 What do you like best about Qmatic? It's an innovative solution to improve each customer's experience in wait times and in resolving issues with complaint tickets. It's important to know every customer comment and provide a favorable response, thus allowing customers to feel satisfied with the service. That's what Qmatic has improved because it allows us to take quick and precise measures to respond to customers who feel dissatisfied with a service or purchase. Sometimes we didn't know it and it meant losing a customer. But with Qmatic, we have all this information at our fingertips and in real time. Review collected by and hosted on G2.com. What do you dislike about Qmatic? I don't dislike anything. I just wish they'd improve the integrations because sometimes they are slow to connect, and you have to go through the process several times until you get it right. Review collected by and hosted on G2.com. What problems is Qmatic solving and how is that benefiting you? It has been a perfect tool to resolve customer complaint tickets and avoid negative comments that damage the company's reputation. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") GA Verified User in Automotive Small-Business (50 or fewer emp.) 4/13/2026 Guest users or non-business users of the software, not included in G2 scores. "Deep Integration with Internal Tools Makes It Worth Every Penny" 4/5 What do you like best about Qmatic? The deep integration with our internal services and software makes it worth every penny Review collected by and hosted on G2.com. What do you dislike about Qmatic? As a developer, perhaps I'd like it to be a bit more open. Review collected by and hosted on G2.com. What problems is Qmatic solving and how is that benefiting you? We've been appointment only since covid and it has helped keep organization in a busy and unpredictable environment Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Leandra R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leandra R.") LR Leandra R. Customer Service Operations Specialist Enterprise (\> 1000 emp.) 5/20/2025 "Efficient queue management and smooth customer experience" 5/5 What do you like best about Qmatic? What I like most about Qmatic is its ability to efficiently manage customer flow, significantly reducing wait times and improving the overall experience. The interface is intuitive and user-friendly for both staff and customers. Additionally, the analytics tools provide valuable insights to help make data-driven decisions and optimize operations. Review collected by and hosted on G2.com. What do you dislike about Qmatic? Sometimes, integration with other systems can be a bit complex and may require technical support. I've also noticed that software updates can occasionally cause minor disruptions if not carefully scheduled. A lighter version for devices with limited capacity would be a helpful addition. Review collected by and hosted on G2.com. What problems is Qmatic solving and how is that benefiting you? Qmatic has helped us streamline our appointment scheduling process, reducing walk-ins and improving customer flow. Before implementing it, we faced long wait times and inefficient resource allocation. Now, clients can schedule online, receive real-time updates, and our team can better plan their workload. This has led to improved customer satisfaction and a more organized service environment. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Tayyab Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tayyab Z.") TZ Tayyab Z. Web developer Small-Business (50 or fewer emp.) 5/13/2025 Guest users or non-business users of the software, not included in G2 scores. "Hands-On with Qmatic: A Detailed Review" 5/5 What do you like best about Qmatic? What I like best about Qmatic is its ability to streamline and enhance the entire customer journey—from pre-arrival to post-service feedback. The system is highly customizable, allowing organizations to tailor the queue management experience to their specific operational needs. I also appreciate its real-time analytics and reporting features, which offer valuable insights into service performance and customer behavior. Overall, Qmatic improves efficiency, reduces wait times, and increases customer satisfaction. Review collected by and hosted on G2.com. What do you dislike about Qmatic? While Qmatic is a powerful and flexible solution, one area that could be improved is the user interface for administrative users—it can feel a bit outdated and unintuitive for those who are not technically inclined. Additionally, the initial setup and customization can be complex, requiring significant training or vendor support. A more streamlined onboarding experience and a modernized UI would greatly enhance usability and accessibility. Review collected by and hosted on G2.com. What problems is Qmatic solving and how is that benefiting you? Qmatic is solving key challenges related to customer flow, wait time management, and service delivery efficiency. Before implementing Qmatic, managing queues manually often led to long wait times, confusion, and customer dissatisfaction. With Qmatic, we now have a structured and automated way to manage customer appointments, walk-ins, and service priorities. This has significantly improved customer satisfaction, reduced staff workload, and allowed us to collect real-time data for continuous improvement. Overall, it enhances both the customer experience and operational efficiency. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Alfin J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alfin J.") AJ Alfin J. Project Manager Small-Business (50 or fewer emp.) 8/2/2025 "Enterprise product" 5/5 What do you like best about Qmatic? Qmatic is a world-class, enterprise-level product that can operate as a standalone solution or integrate seamlessly with other systems. Its advanced integration methodologies highlight its exceptional value and high performance. Review collected by and hosted on G2.com. What do you dislike about Qmatic? It’s flawless—there’s truly nothing to dislike. Review collected by and hosted on G2.com. What problems is Qmatic solving and how is that benefiting you? Its advanced integration methodologies highlight its exceptional value and high performance. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller IA Isabelle A. Functional Analyst / Team leader Mid-Market (51-1000 emp.) 11/19/2024 "QEC" 4/5 What do you like best about Qmatic? Most of all, the Qmatic people who are very dedicated to their client and solution. I know the solution for many yers and I have seen its improvement throuhout the years. The integration with our CRM works well. Review collected by and hosted on G2.com. What do you dislike about Qmatic? Ease of use : It is rather difficult to use, navigate and understand the "Business configuration" module when you have so many queues and products as its the case for Brussels. The module is not user friendly. One must be familiar with the solution (Orchestra) and understand the management of queuing in order to be able to configure it. There are too many modules/pages to open/close (leave Business configuration and go to Ops Panel to update parameters, open different URL to update Zones for Services, etc) . In Business configuration, one must not forget to scroll all the way up to SAVE the work, otherwise... the work is lost! This module should be "rethink" in a way that it includes all the work that needs to be done to configure queues in ONE single place. Have the possibilty to save the work as you go along. Perhaps create blocks that can be moved (drag/drop)... easy to say, not easy to do, I am aware ;-) Review collected by and hosted on G2.com. What problems is Qmatic solving and how is that benefiting you? General support : can be related to user access to the application, issues using modules Concierge or Counter, kiosks malfunction, tickets & queues not displayed on screens, etc. Configuration support : can be related to problems to update Capacity planning or Ressource pool, or linked to Business configuration issues. Hardware support : can be related to printers or material inside the ticketing Kiosks. There are around 2000 visitors per day entering the building so any kind of support is beneficial. Review collected by and hosted on G2.com. Show More Response from Anna Oom of Qmatic [Editedit](https://www.g2.com/survey_responses/qmatic-review-10530914/official_response/edit) Thank you for your feedback! We appreciate your kind words about our dedicated team and the integration with your CRM. We understand your concerns about the ease of use of the Business configuration module and appreciate your suggestions for improvements. This is valuable to us in order to improve the user experience. Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Verified User in Printing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Printing") GP Verified User in Printing Small-Business (50 or fewer emp.) 5/19/2025 Guest users or non-business users of the software, not included in G2 scores. "This platform has made life so much easier to boost all operations within my company." 3.5/5 What do you like best about Qmatic? The ease of use and implementation with in the program is the best I have seen. I have used it daily and integrated my previous information seamlessly from my old system to this one. Customer support was amazing when I needed help. Review collected by and hosted on G2.com. What do you dislike about Qmatic? Learning the new software was confusing, and hard to navigate. Review collected by and hosted on G2.com. What problems is Qmatic solving and how is that benefiting you? I can see ahead the queue for the day and schedule of appointments is so much easier now that I understand how to navigate it properly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller DD Dan D. Pharmacy Coordinator Small-Business (50 or fewer emp.) 11/4/2024 "Using QMatic" 3.5/5 What do you like best about Qmatic? Allows us to track and move customers through processing and evaluate time for each processing step. Review collected by and hosted on G2.com. What do you dislike about Qmatic? Our serice uses QMatic in a way unintended by the developer (we track our internal work processes as well as moving the customer through the workflow). Difficult to access customer support. No online maual for explaining or building reports. Review collected by and hosted on G2.com. What problems is Qmatic solving and how is that benefiting you? Keeping customers and product processing in an orderly queue Review collected by and hosted on G2.com. Show More Response from Anna Oom of Qmatic [Editedit](https://www.g2.com/survey_responses/qmatic-review-10336646/official_response/edit) Thank you for submitting your review! I will bring back the feedback regarding a manual for building reports and access to support. 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