--- title: Qmatic Reviews meta_title: 'Qmatic Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 25 reviews by the users' company size, role or industry to find out how Qmatic works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 25 scale: '5' date_modified: '2026-08-04' parent_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software --- # Qmatic Reviews **Vendor:** Qmatic **Category:** [Queue Management Software](https://www.g2.com/categories/queue-management) **Average Rating:** 3.9/5.0 **Total Reviews:** 25 ## About Qmatic Qmatic is a global leader in queue management and appointment scheduling solutions for enterprise organizations. Our suite of solutions enables you to efficiently manage queues and appointments, reduce wait times, and enhance operational efficiency. We offer a comprehensive range of tools tailored to meet the unique needs of large-scale enterprises, including advanced queuing systems, appointment scheduling options, virtual queuing, and self-service solutions. Whether you prefer a flexible SaaS-based model or an on-premises setup, Qmatic provides effective solutions to optimize your customer experiences. Collaborating with partners worldwide, we manage over 2 billion customer journeys each year across more than 65,000 systems in over 120 countries and various sectors, including finance, healthcare, retail, and public services. Our capabilities include: - Appointment scheduling - Queue management - Self-service - Virtual queuing - Messaging and communication - Virtual meetings - Customer feedback - Reporting and analytics - Check-in kiosks - Integrations with platforms such as Microsoft Outlook, Salesforce, Teams, Webex, BI tools, CRM systems, and more. ## Qmatic Pros & Cons **What users like:** - Users value the **easy customization** of Qmatic, allowing tailored solutions for diverse user needs and preferences. (3 reviews) - Users appreciate the **ease of use** of Qmatic, finding the interface intuitive and efficient for managing customer flow. (3 reviews) - Users appreciate the **customizable user interface** of Qmatic, enhancing both virtual and in-person customer interactions. (2 reviews) - Users highlight the **efficiency** of Qmatic in managing queues, enhancing customer flow and boosting sales significantly. (2 reviews) - Users value Qmatic for its **efficient customer flow management** and real-time insights that enhance overall satisfaction. (2 reviews) - Users appreciate the **intuitive and user-friendly interface** of Qmatic, enhancing queue management and customer experience. (2 reviews) - Appointment Management (1 reviews) - Customer Engagement (1 reviews) - Users praise the **dedicated customer service** of Qmatic, enhancing their experience and ensuring effective solutions. (1 reviews) - Customer Support (1 reviews) **What users dislike:** - Users experience **poor customer support** with Qmatic, facing delays and inadequate responses to their issues. (3 reviews) - Users often face **setup difficulties** with Qmatic, experiencing long installation times and slow support responsiveness. (3 reviews) - Users find **difficult navigation** in Qmatic, particularly with the complex Business configuration module affecting usability. (2 reviews) - Users experience **integration issues** with Qmatic, facing slow connections and complexities that require technical support. (2 reviews) - Users find the **poor support** from Qmatic frustrating, especially with slow response times and limited resources for assistance. (2 reviews) - Users face **reporting limitations** with Qmatic, struggling to access necessary information for tracking customer journeys effectively. (2 reviews) - Technical Issues (2 reviews) - Tracking Issues (2 reviews) - Check-in Issues (1 reviews) - Client Experience (1 reviews) ## Qmatic Discussions - [What is Qmatic Orchestra used for?](https://www.g2.com/discussions/what-is-qmatic-orchestra-used-for) - 1 comment - [View Qmatic pricing details and edition comparison](https://www.g2.com/products/qmatic/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+14%3A52%3A45+-0500&secure%5Bsession_id%5D=bd3c45c8-cec7-4c77-bcd9-fb0a643b0d1a&secure%5Btoken%5D=75a3340fcd9cd4abfbe1d809d6f5ccc273a3c9280925e2d340c0dc4634f816ed&format=llm_user) ## Qmatic Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Oracle Database](https://www.g2.com/products/oracle-database/reviews) ## Qmatic Features **** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Platform Basics** - Visitor Check-In - Visitor Database - Reports & Analytics - Blacklist Screenings - Badge Issuance - Automation - Workflow Management - Document Management - Registration Management - Contact Management - Compliance Management - Parking Management - Badge Management - Email Management - Access Management **Customer Support** - SMS Updates - VIP Settings - Multilanguage Support **Notifications** - Confirmations & Reminders - Appointment Follow-Up - Scheduling Notifications - Recurring Appointments - Automated Scheduling - Group Scheduling **Platform Data** - Automation - Dashboard **Reporting and Analytics** - Customer Information - Predictive Analytics - Clerk Performance Reports - Location-based Peformance Reports **Settings** - Time Zone Detection - Availability Settings - Blocked Time Settings **Platform Interoperability** - Notifications - Hardware - Emergency Notification **Hardware** - Proprietary Hardware - Hardware Agnostic - Digital Signage **Personalization** - Branding - Links **Platform Additional Functionality** - Integration **Integrations** - Multi- Calendar Integration - Website Integration - Payment Acceptance - Video Conferencing - Communication **Generative AI ** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech - Generative AI **Additional Functionality - Visitor Management** - NDA & Contract Signing - Integrations with Relevant Software - Hardware Integration - Multi-lingual Support - Generative AI - Employee Directory - Security Gate Access Control - Biometric Recognition - Access Controls/Permissions - ID Scanning - Customizable Forms - SMS Messaging - Pre-Registration - Time Tracking - Reporting & Statistics - Facial Recognition - Multi-Language - Digital Signature - Authentication - Visitor Tracking - Multi-Location - Mobile Access - Watch List - Photo Capture - Wireless Internet Access Control - AI Copilot - User Profiles **Agentic AI - Online Appointment Scheduling** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction **Agentic AI - Visitor Management** - Decision Making **** - Access Controls/Permissions - Customizable Forms - Customizable Templates - Availability Management - Wait List Management - Mobile Access - Client Portal - Data Import/Export - Appointment Management - Email Marketing - Client Management - Employee Management - Client Database - Online Booking - Reporting & Statistics - SMS Messaging - Credit Card Processing - API - Multi-Location - Email Management - Customer History - Calendar Management - AI Copilot - Activity Dashboard ## Top Qmatic Alternatives - [Qminder](https://www.g2.com/products/qminder/reviews) - 4.6/5.0 (248 reviews) - [Waitwhile](https://www.g2.com/products/waitwhile/reviews) - 4.9/5.0 (322 reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - 4.7/5.0 (2,558 reviews)