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Postscript Reviews & Product Details

Postscript is trusted by 10,000+ Shopify and Shopify Plus stores like Ruggable, Dr. Squatch, and Feastables who are ready to turn SMS into their number one revenue channel. With Postscript’s SMS Revenue Platform, you’ve got everything you need to drive conversations and conversions across every stage of the customer journey. Whether 1:1 or at scale, Postscript assures your texts are personalized, conversational, and compliant. Start with SMS Marketing: Grow your subscriber list, develop and test your messaging strategy, deliver excellent customer service, and drive purchases and loyalty—all in one place. Go even further with SMS Sales: We pair a team of expertly-trained sales associates with our purpose-built SMS Sales software to proactively engage with your subscribers and convert more of them into satisfied customers. We're a fully remote team of 200+ employees across the US and Canada, and we're backed by some outstanding investors—including Accomplice and Y Combinator. We're a product-first company, but more than anything else, our competitive advantage is that we care—a lot. Like, we really, really care. This shows in many ways, from responding to customers at all hours and selling fairly and honestly, to how we've built the Postscript product.

Seller

Postscript

Discussions

Postscript Community

Languages Supported

English

Overview by

Annie Difino

Pricing

Pricing provided by Postscript.

Starter

$0.00

Per Month

Growth

$100.00

Per Month

View More Pricing Information

Top-Rated Alternatives

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Postscript Media

Postscript allows you to send personalized SMS and MMS campaigns to all or a segment of your subscribers.

See a high-level overview of your SMS program

Send SMS messages at the right time with Automations. Choose from 26 Shopify-specific automation triggers to create as many Automations as you want. Or start with one of our built-in automation templates.

Use 35 segmentation filters to create hyper-targeted SMS campaigns.

Create multiple Keywords to track multiple opt-in sources, segment subscribers, and send personalized messages.

Deep integrations to the rest of your tech stack to seamlessly connect SMS marketing to your customer service platform, email marketing, cart platform, and more.

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Alexandra P.

Small-Business (50 or fewer emp.)

11/20/2020

"Enjoying a new channel to reach customers"

4/5

What do you like best about Postscript?

Ability to set up campaigns easily and quickly (much faster than email). Training offered. Attention to compliance. I prefer this payment structure Review collected by and hosted on G2.com.

What do you dislike about Postscript?

Does not integrate with Omnisend. Does not show open rates. Customers get confused at checkout using these codes Review collected by and hosted on G2.com.

FELICIA T.

Owner

Small-Business (50 or fewer emp.)

1/21/2021

"Postscript provides a great experience"

4.5/5

What do you like best about Postscript?

I love that you can chat with a representative quickly for assistance. They are very knowledgeable of the service. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

I don't have any dislikes at this time to share. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

1/22/2021

"Super Easy, Effective Marketing Push"

4/5

What do you like best about Postscript?

I really like how easy and intuitive it is to use! I can create a campaign in just a minute's notice. The preview process is super easy and the support team is fantastic. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

The credit system is a little hard to follow, but manageable, Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

11/9/2020

"User Friendly and Customer Service is OUT OF THIS WORLD"

5/5

What do you like best about Postscript?

The interface is simple and easy to navigate. Cloning and segmenting is straightforward. And if you get a little confused, guess what? Their customer support team is always so helpful and fun, yes I said fun, to chat with. You can even send gifs in the chat! Their super star support team member is Zev. He is an ACE. I actually look forward to connecting with them when I need support, because guess what? They are quick to reply, knowledgeable and go the extra mile. I've never closed a chat window without a genuine smile on my face. This team rocks. Period. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

The one thing I think they can improve on is connectivity to other platforms like Privy. It's a competitive space, but if these two were linked, my clients would be super happy. Review collected by and hosted on G2.com.

Recommendations to others considering Postscript:

If you're a Text marketing beginner, I highly recommend Postscript. It's easy to use the onboarding and support team are top notch and it's easy for anyone to learn pretty quickly. Ease of use is great when you are starting out, and PS makes it super easy. It offers both MMS and SMS, which my clients use and benefit from when you have a strong branding element you want to maintain. Review collected by and hosted on G2.com.

What problems is Postscript solving and how is that benefiting you?

PostScript is allowing my clients to expand their brand voice and connect more directly and instantaneously with customers. My clients have seen a boost in sales with targeted campaigns and an increase in converting subscribers to customers. Review collected by and hosted on G2.com.

Michael G.

HR Trainer

Small-Business (50 or fewer emp.)

12/1/2020

"AMAZING CUSTOMER SERVICE"

5/5

What do you like best about Postscript?

Customer service reps are always quick to respond to any questions or concerns. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

There is really nothing that I dislike so far. Review collected by and hosted on G2.com.

Recommendations to others considering Postscript:

Currently the best app I know for texting promos to customers. The customer service is unbeatable. Review collected by and hosted on G2.com.

What problems is Postscript solving and how is that benefiting you?

We have been able to reach customers with the click of a button with all our current promos. It is way more efficient than emails. Review collected by and hosted on G2.com.

Justin G.

Director of Operations

Small-Business (50 or fewer emp.)

11/25/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Finally a service that allows for 2-way SMS/MMS chat"

5/5

What do you like best about Postscript?

The app itself is great. They allow you to send SMS campaigns and automated flows, and actually have a human respond to any SMS's that are sent back. They also provide you with several best practice SMS automations that you can easily turn on.

And best of all, their Customer Service is AWESOME! They are always available on the chat and super helpful. They'll help walk you through and figure out how to set-up even the most segmented of automations. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

Nothing at this time. I wish my customers would opt-into SMS even more. Best performing channel by far. Review collected by and hosted on G2.com.

Gwen J.

Founder & CEO

Small-Business (50 or fewer emp.)

11/26/2020

"Sylvia came in clutch!"

5/5

What do you like best about Postscript?

Sylvia really helped me out in a pinch on Thanksgiving Day. I was panicking because some of my Klaviyo segments weren't showing up. She fixed it right away -- on a holiday even! -- and got me square away within 10 min. Love the Postscript support. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

I have nothing bad to say. Thanks for everything. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

12/15/2020

"Good Service!"

5/5

What do you like best about Postscript?

Our company hasn't gotten into the full functionality of Postscript just yet. We had trouble getting our account integrated with and external application and our case was escalated several times. Sylvia on the Postscript team was very responsive in attempts to troubleshoot the issue. The problem was finally solved and our account is fully set up to begin SMS sending. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

Nothing at this point. We're looking forward to diving into the platform and taking advantage of it's capabilities. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

11/20/2020

"Postscript makes SMS marketing easy and the customer support is exceptional"

5/5

What do you like best about Postscript?

The platform is easy to use due to the simple and straightforward interface. If you use segmenting and automation in Email platforms (especially Klaviyo), then you should have no problems creating both in Postscript. One of the biggest benefits though is customer support. Zev and Shannon always provide great service and make sure the questions are answered. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

Analytics aren't bad right now but can be so much better. I know they are working on updates though. Review collected by and hosted on G2.com.