Pipefy Reviews & Product Details

Pipefy is a global leader in business orchestration, currently serving more than 4,000 clients across 150+ countries. Pipefy ia a Business Orchestration and Automation Technology (BOAT), providing a unified control plane that coordinates humans, systems, and AI agents to eliminate process fragmentation. The platform is built on a modular architecture featuring four distinct layers: a Human Interface for fluid service delivery, a Workflow and Rules core for modeling complex logic, a Data and Analytics layer for real-time insights, and an Automation and Integration engine. A standout feature is the Pipefy Agent Studio, which allows non-developers to create specialized AI agents and also providing a Bring Your Own LLM (BYOLLM) strategy, allowing customers to choose which LLM is more appropriate for each need. The platform ensures technical oversight through its Adaptive Governance Framework, establishing safe zones for business areas to co-create agents with the IT department, and its Trust Layer, which provides end-to-end audit logs and causal lineage for every automated action. Pipefy’s primary value lies in its ability to deliver AI results in days, not months. The platform solves the existential pressure of an unsustainable development backlog and the security risks posed by uncontrolled Shadow IT and Shadow AI. It provides a sanctioned, secure environment using an Adaptive Governance Framework, for business technologists to build their own automations without creating technical debt. For Larger companies, Pipefy acts as an orchestration wrapper that modernizes rigid legacy infrastructure, without the cost and systemic risk of a replacing project. The platform specifically addresses the inefficiency of operational silos and the manual white space workflows, by creating a unified Process Fabric. This orchestration layer provides the global compliance, granular RBAC, and end-to-end auditability required to pass rigorous SOC2 and ISO 27001 audits while delivering a modern digital experience over the legacy core.

Seller

Pipefy

Discussions

Pipefy Community

Languages Supported

English, Portuguese, Spanish

Solution Type

All-in-One

Used by Nutrisoft and 2 others

Beta

Pricing

Pricing provided by Pipefy.

Business

Starting at $26.00

1 User Per Month

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Pipefy Integrations

(127)

Verified by Pipefy

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Pipefy Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Pipefy, and what problem is it built to solve?

Pipefy is a Business Orchestration and Automation Technologies platform that connects people, AI agents, and legacy systems through a unified control plane. It is built to help IT leaders reduce shadow IT and modernize processes without replacing existing systems, using a low-code interface and an Adaptive Governance framework.

What languages does Pipefy support?

Pipefy supports 3 languages: English, Portuguese, and Spanish.

What company sizes and industries is Pipefy the best fit for?

Pipefy is used across small businesses, mid-market organizations, and enterprises, with positive experiences spanning a range of industries. The clearest firmographic groupings include:

Company sizes: Small businesses, mid-market organizations, and enterprises.
Technology and professional services: Information technology, software, and consulting.
Marketing and communications: Marketing, advertising, and telecommunications.
Financial and industrial sectors: Financial services, chemicals, and manufacturing.

How long does it take to implement Pipefy across a team?

Implementation time depends on how much process design and customization a team needs. Reported go-live times most often fall within one to three months, with quicker and longer implementations also represented.

Time to go live	Relative frequency
1–3 months	Most common range
Under a month, including under a day	Also reported
3–6 months	Less common
6–12 months	Less common

What customer support options does Pipefy provide, and how do users find the overall support experience?

Pipefy provides 24/7 live-rep support, alongside self-service resources and contact options such as its knowledge base, chat, and email/help desk. The support experience can be hands-on and helpful during implementation and troubleshooting, though response times and the quality of assistance are not always consistent.

What is the experience like for teams switching to Pipefy from another tool?

Moving to Pipefy has often meant replacing less adaptable project or Kanban tools, spreadsheet-based tracking, and workflows spread across email or older systems. The change can bring more customizable processes, automation, and clearer visibility into tasks and ownership; teams also note that building and learning more involved workflows takes time.

What features or capabilities could make Pipefy even more useful?

Pipefy could be more useful with stronger reporting and more flexible automation, particularly for teams managing complex processes. Common improvement areas include:

Expand dashboards and reporting with clearer visualizations and more customizable metrics.
Add formula and calculated fields to reduce manual calculations.
Offer more automation options and clearer ways to troubleshoot automation rules.
Make integrations easier to configure and broaden connections with other tools.
Improve mobile workflows so teams can manage processes more fully on the go.

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Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

9/27/2021

"One of the best workflow management tool"

5/5

What do you like best about Pipefy?

What I love about Pipefy is that it has different Platforms that help a manager to have smooth business processes. I also love the fact that you can integrate Pipefy to other software you currently use. I love how flexible and easy to use Pipefy is and how flexible it is to build and customize your business processes. I also love the fact that it is easy to view the process status and to know where you are on your processes and what you need to do. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

I have not found anything I dislike about Pipefy so far. Review collected by and hosted on G2.com.

What problems is Pipefy solving and how is that benefiting you?

We use Pipefy for most of our sales processes like lead qualification, onboarding of all call agents who join our sales team, and we use it to design and establish online forms that we use for different campaigns. We use Pipefy for communication as well through the Shared Inbox. Pipefy promotes transparency within our organization. Review collected by and hosted on G2.com.

Douglas A.

Digital Solutions Manager

Enterprise (> 1000 emp.)

2/17/2022

"The easier tool for a fast digital transformation"

4.5/5

What do you like best about Pipefy?

Pipefy is easily to develop and sustain digital process. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Pipefy needs change the way to create workflows. Only Kanban can't be the best way to complicated process Review collected by and hosted on G2.com.

Recommendations to others considering Pipefy:

If you need a fast solution, stable, easy and flexible, Pipefy is the best for me. Review collected by and hosted on G2.com.

What problems is Pipefy solving and how is that benefiting you?

Pipefy can be used to digitalize processes, orchestrate basic processes with others service with APIs, create a MVP apps, and other applications. Review collected by and hosted on G2.com.

Sarah L.

Technology Services Coordinator

Mid-Market (51-1000 emp.)

6/7/2021

"Easy, Customizable, and Well Supported"

5/5

What do you like best about Pipefy?

Conditional fields enable us to develop forms for dynamic and complex processes, all while keeping the forms looking clean and straightforward.

The tool is easy to learn and use and comes with many embedded tutorials and resources to make it easy to get started.

When additional support is needed, the Pipefy staff and community are incredibly helpful and friendly.

The cost is reasonable, particularly at the enterprise level. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Some of the tools within Pipefy are disconnected or not seamlessly accessed from a single page. However, Pipefy regularly updates the layout and design, increasing the integration of all elements. Review collected by and hosted on G2.com.

What problems is Pipefy solving and how is that benefiting you?

We had outdated forms that were in PDF format. Most of our staff do not have a PDF editor, and so would have to print and fill in the forms before scanning and emailing them back to us. We also didn't have the steps of our process documented in detail nor accessible in a shared location.

With Pipefy, we converted our old form into a new, online, interactive one. It relies heavily on conditional fields, allowing us to capture extensive amounts of information in a single form, while still keeping the list of questions short and relevant to each user.

We also were able to add checklists in the back-end to provide step-by-step instructions for my team to complete as they process the submitted form.

Pipefy made this process better for all parties who work with the form and the data captured in it. Review collected by and hosted on G2.com.

Response from Victoria Santos of Pipefy

edit

Hi there, thank you for your feedback! User comments, like yours, help us develop a better product!

Tim B.

Software Engineer

Small-Business (50 or fewer emp.)

5/31/2021

"Pipefy is a Straight-Forward Tool to Improve and Implement any Workflow"

4/5

What do you like best about Pipefy?

Pipefy allows anyone to easily create and manage workflows, including automation for all the essential workflow functionalities, such as autocomplete, connections, and notifications.

The user interface is clean and easy to use, the functionality logical and consistent.

With databases and pipe-connections, amazing features can be crafted for every specific workflow.

Missing functionality and integrations with other apps and software can easily be implemented on our own thanks to an amazing GraphQL API. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

There are a few missing features, such as calculated fields. Luckily, with the GraphQL API, one can augment nearly every missing element.

What cannot be augmented, unfortunately, is localization. Pipefy supports a limited number of languages and has a few longstanding issues, such as phone fields not listing the preferred prefix.

Also, for example, currency fields only support two currencies, and unfortunately, one cannot improve that one using any API. Review collected by and hosted on G2.com.

Recommendations to others considering Pipefy:

You should check out the free version to see that you can implement your workflow in Pipefy too. Review collected by and hosted on G2.com.

What problems is Pipefy solving and how is that benefiting you?

Pipefy allows me to implement workflows and automatize client interactions to let me focus on what matters. A workflow that used to be chaotic and mixed between different applications, such as Excel, where every employee could change any project's status, is now orderly and cleaned up. Less mistakes happen, the status of every project is known at all times, even if an employee would be lost.

Clients get E-Mails consistently and automatically to know the state of their projects, without the possibility for an employee to forget to send the E-Mail. Review collected by and hosted on G2.com.

Response from Victoria Santos of Pipefy

edit

Hi there, thank you for your feedback! User comments, like yours, help us develop a better product!

Thommy d.

Management Coordinator

Enterprise (> 1000 emp.)

5/28/2021

"Excellent experience. Very intuitive and user friendly!"

5/5

What do you like best about Pipefy?

It is very easy to structure and manage processes on Pipefy. It's very user-friendly and has a lot of features that enable every user to use this platform. We are evolving our process significantly due to Pipefy! I like a lot that we can see and manage every SLA and that the time to structure a process and start testing and using it is very low. I love that I don't need to involve the IT department on every single improvement that I want for the processes. But the greater benefit is that I can effectively help other departments to improve their processes and our company's services. Our employees are starting to feel the difference and wishing to have Pipefy used in their department too. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

The price could be a little bit lower so we can add every employee in our company on some Pipes. The dashboard building and the file importer could be a little bit improved to be easier for every user. Review collected by and hosted on G2.com.

Recommendations to others considering Pipefy:

I totally recommend it. It is an investment that quickly pays off. Review collected by and hosted on G2.com.

What problems is Pipefy solving and how is that benefiting you?

Process and SLA management problems. We are eliminating emails and unnecessary Excel sheets by using Pipefy to manage our processes. Furthermore, we are starting some RPA automations based on our Pipefy processes. We have achieved some significant improvements in our transactional processes. We used to have a lot of bureaucratic processes and now we can see every department's SLA and this information can be used in the capacity planning for some departments. Review collected by and hosted on G2.com.

Response from Victoria Santos of Pipefy

edit

Hi there, thank you for your feedback! User comments, like yours, help us develop a better product!

andrea s.

Sr. Consultant

Small-Business (50 or fewer emp.)

7/13/2021

"Automating tasks with no code platform"

5/5

What do you like best about Pipefy?

The experience using Pipefy as an automating processes platform is extraordinary, once it is easy to manage, fast learning, and user-friendly. It's liberating to use a platform where you don't rely on third parties to operate and build your automation scenarios. In addition, the financial gain from such implementations is accurate since human resources will be redirected to more meaningful and profitable tasks for the company, adding more value to its results. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

I would like to have the option to build an automation with two or more outputs as actions to be performed and not just an automation rule for an action performed. Review collected by and hosted on G2.com.

Nelson D.

Consultancy business development

Small-Business (50 or fewer emp.)

Originally submitted 8/9/2021

"Good, but can be better!"

3.5/5

What do you like best about Pipefy?

The helpful no code utilities it has to enable easy construction of process workflows Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

unfortunately lacks some error code formula, Eg. to trace similar PO numbers/Quotation no.s. Review collected by and hosted on G2.com.

Natalia F.

Engenheira de Projetos

Small-Business (50 or fewer emp.)

5/21/2021

"Very user friendly tool and very efficient for the management process"

4.5/5

What do you like best about Pipefy?

The tool is very friendly, easy to use, excellent visualization, very intuitive. It can be used for project management, process management, and even team activity management. The most significant advantage is that the user himself can make most of the settings himself due to the tool's ease. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

I wish there were materials available for building dashboards. I missed graphical tools, even though we were told that Pipefy is developing this part Review collected by and hosted on G2.com.

What problems is Pipefy solving and how is that benefiting you?

With Pipefy we can concentrate all project information in one place. In addition to being very visual, we were able to monitor which stage of the life cycle the project is in, watch the activities in progress, and the people involved in the project execution. These are benefits that add value to the process. Review collected by and hosted on G2.com.

Response from Victoria Santos of Pipefy

edit

Hi there, thank you for your feedback! User comments, like yours, help us develop a better product! Learn more about our Dashboard feature and how you can use it by acccessing https://bit.ly/3pc4J32

Letícia L.

Analista de Inovação Plena

Enterprise (> 1000 emp.)

7/14/2021

"Amazing tool to organize your job and your personal life!"

5/5

What do you like best about Pipefy?

The autonomy and empowerment that Pipefy provides me to create and customize my workflows any way I want Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

When you have to set up a chain of similar conditionals, you can't just copy and paste, you have to configure each one individually. Review collected by and hosted on G2.com.

Recommendations to others considering Pipefy:

I absolutely recommend that all users do Pipefy's Processes Modelling Certification! It's an amazing skill to have and will surely help your professional life. Review collected by and hosted on G2.com.

What problems is Pipefy solving and how is that benefiting you?

Those are some of the benefits I have by using Pipefy:

- Data reliability and governance

- Routine organization

- Business intelligence

- To develop my logical and systematic reasoning Review collected by and hosted on G2.com.

Caio T.

Controlling

Small-Business (50 or fewer emp.)

5/20/2021

"Intuitive and Practical"

4.5/5

What do you like best about Pipefy?

How the simplistic features speak with each other, ea the Kanban, Excel report and SAP links. Along with that, the amount of detail and history you can have on a single Pipe is surprising. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Has a steep learning curve, requires practice. Review collected by and hosted on G2.com.

Recommendations to others considering Pipefy:

Pipefy is a much better tool than Excel for designing and following Pipelines. Besides being overall simples (once you get used to it), it has various interactions that are otherwise complicated to set up via Office. SAP links, e-mail registering, quick customized reports, everything. One thing to note is that you should get training from the company, since the tool only really excels when you extract 100% from it. Review collected by and hosted on G2.com.

What problems is Pipefy solving and how is that benefiting you?

Project operation management. Review collected by and hosted on G2.com.

Response from Victoria Santos of Pipefy

edit

Hi there, thank you for your feedback! User comments, like yours, help us develop a better product!