Pipefy Reviews & Product Details

Pipefy is a global leader in business orchestration, currently serving more than 4,000 clients across 150+ countries. Pipefy ia a Business Orchestration and Automation Technology (BOAT), providing a unified control plane that coordinates humans, systems, and AI agents to eliminate process fragmentation. The platform is built on a modular architecture featuring four distinct layers: a Human Interface for fluid service delivery, a Workflow and Rules core for modeling complex logic, a Data and Analytics layer for real-time insights, and an Automation and Integration engine. A standout feature is the Pipefy Agent Studio, which allows non-developers to create specialized AI agents and also providing a Bring Your Own LLM (BYOLLM) strategy, allowing customers to choose which LLM is more appropriate for each need. The platform ensures technical oversight through its Adaptive Governance Framework, establishing safe zones for business areas to co-create agents with the IT department, and its Trust Layer, which provides end-to-end audit logs and causal lineage for every automated action. Pipefy’s primary value lies in its ability to deliver AI results in days, not months. The platform solves the existential pressure of an unsustainable development backlog and the security risks posed by uncontrolled Shadow IT and Shadow AI. It provides a sanctioned, secure environment using an Adaptive Governance Framework, for business technologists to build their own automations without creating technical debt. For Larger companies, Pipefy acts as an orchestration wrapper that modernizes rigid legacy infrastructure, without the cost and systemic risk of a replacing project. The platform specifically addresses the inefficiency of operational silos and the manual white space workflows, by creating a unified Process Fabric. This orchestration layer provides the global compliance, granular RBAC, and end-to-end auditability required to pass rigorous SOC2 and ISO 27001 audits while delivering a modern digital experience over the legacy core.

Seller

Pipefy

Discussions

Pipefy Community

Languages Supported

English, Portuguese, Spanish

Solution Type

All-in-One

Used by Nutrisoft and 2 others

Beta

Pricing

Pricing provided by Pipefy.

Business

Starting at $26.00

1 User Per Month

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Pipefy Integrations

(127)

Verified by Pipefy

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Pipefy Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Pipefy, and what problem is it built to solve?

Pipefy is a Business Orchestration and Automation Technologies platform that connects people, AI agents, and legacy systems through a unified control plane. It is built to help IT leaders reduce shadow IT and modernize processes without replacing existing systems, using a low-code interface and an Adaptive Governance framework.

What languages does Pipefy support?

Pipefy supports 3 languages: English, Portuguese, and Spanish.

What company sizes and industries is Pipefy the best fit for?

Pipefy is used across small businesses, mid-market organizations, and enterprises, with positive experiences spanning a range of industries. The clearest firmographic groupings include:

Company sizes: Small businesses, mid-market organizations, and enterprises.
Technology and professional services: Information technology, software, and consulting.
Marketing and communications: Marketing, advertising, and telecommunications.
Financial and industrial sectors: Financial services, chemicals, and manufacturing.

How long does it take to implement Pipefy across a team?

Implementation time depends on how much process design and customization a team needs. Reported go-live times most often fall within one to three months, with quicker and longer implementations also represented.

Time to go live	Relative frequency
1–3 months	Most common range
Under a month, including under a day	Also reported
3–6 months	Less common
6–12 months	Less common

What customer support options does Pipefy provide, and how do users find the overall support experience?

Pipefy provides 24/7 live-rep support, alongside self-service resources and contact options such as its knowledge base, chat, and email/help desk. The support experience can be hands-on and helpful during implementation and troubleshooting, though response times and the quality of assistance are not always consistent.

What is the experience like for teams switching to Pipefy from another tool?

Moving to Pipefy has often meant replacing less adaptable project or Kanban tools, spreadsheet-based tracking, and workflows spread across email or older systems. The change can bring more customizable processes, automation, and clearer visibility into tasks and ownership; teams also note that building and learning more involved workflows takes time.

What features or capabilities could make Pipefy even more useful?

Pipefy could be more useful with stronger reporting and more flexible automation, particularly for teams managing complex processes. Common improvement areas include:

Expand dashboards and reporting with clearer visualizations and more customizable metrics.
Add formula and calculated fields to reduce manual calculations.
Offer more automation options and clearer ways to troubleshoot automation rules.
Make integrations easier to configure and broaden connections with other tools.
Improve mobile workflows so teams can manage processes more fully on the go.

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Lucas C.

UX Researcher & Designer

Mid-Market (51-1000 emp.)

Originally submitted 5/9/2022

"A great software for amazing teams!"

5/5

What do you like best about Pipefy?

I love the Sprint panel, probably it's my favorite feature, because I can organize my weekly tasks in a certain period, helping me to focus in the most important things. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

I am not 100% sure if I like the way that the modals are. I don't know, it doesn't look well. Sometimes I can't understand what pages I am seeing, the user flow confuses me. Review collected by and hosted on G2.com.

Diana M.

Client Service Manager

Mid-Market (51-1000 emp.)

Originally submitted 1/23/2021

"Best project management tool out there."

4.5/5

What do you like best about Pipefy?

Easy to use kanban style, editing is simple and effective, forms allow you to cross and double check information submitted. I specially like the permission functionality, since it allow different teams to access the appropriate information. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Saving changes can be a little complicated when you are not familiar with the "double save", so can be setting up dates. It would work best if saving would become integrating instead of having to double save as it is right now. Review collected by and hosted on G2.com.

Response from Victoria Santos of Pipefy

edit

Hi there, thank you for your feedback! User comments, like yours, help us develop a better product!

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

11/9/2022

"Pipefy is great for automating processes"

5/5

What do you like best about Pipefy?

I love the ease of automating and having almost all platforms connected to it. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

The ease of "breaking" the platform with your automations Review collected by and hosted on G2.com.

Eliton D.

Pre sales analyst

Enterprise (> 1000 emp.)

9/30/2021

"We are being more effective with pipefy"

5/5

What do you like best about Pipefy?

We are in a transition phase, we had a lot of problems with time management, projects were always late before... Today, with cards in kanban, we were able to go further and reduce our delivery times. In addition, we are now able to know which phase each project is in. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

The screen may have more customization options... as sometimes we need more information, being able to resize the images more would be a good thing Review collected by and hosted on G2.com.

Recommendations to others considering Pipefy:

This tool will help your team become more agile using kanban patterns and thus allow better response times with a much better view of the operation's bottlenecks Review collected by and hosted on G2.com.

What problems is Pipefy solving and how is that benefiting you?

In terms of problems I can mention delays in the execution of internal projects, lack of visibility of the phase that a project is in, lack of time control in each phase of the project. Regarding the benefits, I had the solution of all the problems and thus the satisfaction of my internal customer. Another big benefit we're having is that sellers no longer need to call our pre-sales team to find out the status of the request, sellers can go into a dashboard and see the updated status of their requests. Review collected by and hosted on G2.com.

Luis Fernando S.

Regional Director

Small-Business (50 or fewer emp.)

Originally submitted 5/15/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Still find it the most comprehensive process management tool available ."

5/5

What do you like best about Pipefy?

I have tried several other process management or similar tools in the market, but Pipefy still gives the most 'bang for your buck'. I like that it solves problems quickly and easily. That is a major feature because most of us do not have the time or resources to manage a big burdening software. We need simple and fast solutions. Pipefy is simple and fast. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

It takes a while to get acquainted and used to the user interface. That can cause difficulty to some members of the team who can find it overwhelming at the beginning. It must be used for a while before you become productive. Review collected by and hosted on G2.com.

Recommendations to others considering Pipefy:

Pipefy solves problems, and many competitors too. Sometimes it is your creativity and how you tackle your problems that brings out the best outcome or solution. That being said, Pipefy will probably have a solution for just about anything you can throw at it. Review collected by and hosted on G2.com.

What problems is Pipefy solving and how is that benefiting you?

We are standardizing the accounts receivable process for an insurance broker. Automating emails and reminders has taken a lot of repetitive work from the office clerks. They can now concentrate on exceptions and problem solving for better customer service. We plan to move to dashboards next, to keep managers informed in real-time. Review collected by and hosted on G2.com.

Pedro F.

sales representative

Small-Business (50 or fewer emp.)

3/14/2022

"Not that good for sales"

3/5

What do you like best about Pipefy?

Is easy to customize and use for different applications (CX, HR, etc) Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

The reports are terrible. Is really hard to understand what obligate u/the data to export to a spreadsheet Review collected by and hosted on G2.com.

Ivan A.

Product Manager

Small-Business (50 or fewer emp.)

Originally submitted 9/25/2020

"Simple, easy and objective"

5/5

What do you like best about Pipefy?

I like the flexibility, ease, and objectivity in building and automating my processes. All of our processes are in Pipefy. We were able to integrate company task management in one place. Public forms are undoubtedly a tremendous Pipefy differential. Because of him, interactions with applicants who are not members of the tool became much more accessible. We do not find an equivalent function in other process management software. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Integration with connection fields is still limited. It is currently possible to embed only one record in connection fields. Review collected by and hosted on G2.com.

Recommendations to others considering Pipefy:

Pipefy is a potent tool. In line with a process approach within your organization, Pipefy will become your best tool. Review collected by and hosted on G2.com.

What problems is Pipefy solving and how is that benefiting you?

All of our processes are in Pipefy. We were able to integrate company task management in one place. We initially decided to automate the expense reimbursement process. Through this process, we have achieved greater engagement with other users. Due to public forms, interactions with applicants not members of the tool became much more accessible. We do not find an equivalent function in other process management software. Then we added new processes until our entire quality management system (now ISO 9001 certified) was in Pipefy. Thanks to Pipefy, we were able to digitize 100% of ISO 9001 without the need for documented procedures or the use of spreadsheets and PDF files. Review collected by and hosted on G2.com.

Response from Victoria Santos of Pipefy

edit

Hi Ivan, thank you for your feedback! User comments, like yours, help us develop a better product. As for the better monitoring of requests, as you shared, our team is already working on improving and soon releasing a better way of tracking!

Nicholson N.

Lead Finance Analyst - Profitability Reporting

Enterprise (> 1000 emp.)

Originally submitted 11/17/2020

"Necessary Process Software"

4.5/5

What do you like best about Pipefy?

Easy to use. Easy to visualize process status. You can see where you are in a given data system - in this case in approving, verifying and storing certain information. Helps to eliminate errors where things can fall through the approval system. Archives information well outside of an email system. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

Requires some training for people - and puts more reliance on people to follow the system. Need to have someone to maintain it - where instead you might be using a more loose/manual tracking system. Review collected by and hosted on G2.com.

Recommendations to others considering Pipefy:

Perfect for companies that need to make a business process repeatable and trackable. Review collected by and hosted on G2.com.

What problems is Pipefy solving and how is that benefiting you?

Tracking change orders that need to go through multiple approval processes and that need some levels of approval and then archiving of information. Pipefy communicates the information well in a form, and tracks the status of that information so we know where to push to get things moving. Review collected by and hosted on G2.com.

Response from Victoria Santos of Pipefy

edit

Hi Nicholson, thank you for your feedback! User comments, like yours, help us develop a better product!

Bailey T.

Channel Sales and Marketing Director

Small-Business (50 or fewer emp.)

Originally submitted 8/9/2021

"Great way to stay organized"

5/5

What do you like best about Pipefy?

The thing I like best about Pipefy is that it is an easy way to stay organized across departments. Especially with our industry, telecommunications, we have to keep on top of our sales process, onboarding, wrap-up, etc. Moving our customers through different pipes and having the ability to write comments and customize your sections is a great way to make sure nothing slips between the cracks. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

There aren't any dislikes about the platform; it is well organized and highly customizable. Review collected by and hosted on G2.com.

Recommendations to others considering Pipefy:

I would highly recommend using Pipefy for client onboarding, online forms, and sales processes. Our team ended up utilizing it for more things than we thought we would! Review collected by and hosted on G2.com.

What problems is Pipefy solving and how is that benefiting you?

We used to have onboardings and communication fall between the cracks. We would have to constantly update each other on where we were in the onboarding process with our customers. With Pipefy, it's a much more seamless transition for both our customers and our staff. Review collected by and hosted on G2.com.

Nompumelelo M.

Trade Marketing Executive

Mid-Market (51-1000 emp.)

8/6/2021

"Efficient. User-Friendly System"

5/5

What do you like best about Pipefy?

Pipefy prompts are so obvious; you know what is required which helps you better prepare the details you need to provide on your brief. The steps of the process are easily tracked which holds all those responsible accountable - reminders come with prompts of what needs to be actioned. Review collected by and hosted on G2.com.

What do you dislike about Pipefy?

This one is hard to find at this stage because the Pipefy Team is so helpful and patient when helping you through it. They allow room for failure through practice which helps you better understand how to use Pipefy - I think this is key to ensuring their system accurately represents itself on what it can offer. Review collected by and hosted on G2.com.

Recommendations to others considering Pipefy:

I would recommend Pipefy because of how supportive the Pipefy team is. Support cannot be underestimated, it usually sets you at ease as a customer when onboarding a new system - as it can be intimidating to onboard a new system. A partner like Pipefy genuinely dedicates time and resources to support you as an organization, they go through this journey with you - and this alone really helps you learn more about it since you are calm and confident that you can actually do this. Review collected by and hosted on G2.com.

What problems is Pipefy solving and how is that benefiting you?

Everybody assigned a task is accountable; bottlenecks are easy to track to address the challenges they could be facing. Clients can be part of the process; they get to see the progress of their briefs - which I believe aids the approval process from their side. Review collected by and hosted on G2.com.