Paychex Pricing Overview

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Our Payroll, HR and PEO pricing and packages are curated based on specific business needs
https://www.paychex.com/payroll/compare-payroll-solutions

Pricing information for Paychex is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Paychex must be conducted with the seller.

Pricing information was last updated on March 26, 2025

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

16 months

Average Discount

14%

Perceived Cost

$$$$$

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Paychex Pricing Reviews

(2)

Verified User in Computer Software

Small-Business (50 or fewer emp.)

1/13/2022

"Fantastic Service"

5/5

What do you like best about Paychex?

They have been rock solid with Payroll WIth Paychex Flex. It super easy to run payroll! I've been with them for quite a long time. Review collected by and hosted on G2.com.

What do you dislike about Paychex?

No real dislikes at all. App could use a little update, but it's pretty good. Review collected by and hosted on G2.com.

Response from Candice Williams of Paychex

edit

Thank you for your 5 star review! We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com.

Charlie P.

CEO

Small-Business (50 or fewer emp.)

2/27/2025

"Expensive, Rigid, The worst customer service I've ever received"

0/5

What do you like best about Paychex?

They offered a lot of services for a small company in one stop. HR, payroll, health bnefits and retirement benefits. Review collected by and hosted on G2.com.

What do you dislike about Paychex?

The worst customer service I've ever experienced. It wasn't just that the hold times were often more than 30 minutes, it was that when I talked to a a human, they'd almost immediately indicate that they weren't the correct person and route me to a different department.

I left paychex in 2022 (it's now 2025), and they still haven't fully ended our retirement accounts, which is still costing me time. The service is just as bad as I recall.

The company also seemed to have high turnover. Our "account manager" changed four times in ~18 months.

I'd strongly discourage any small business from using them. We turned to a local payroll specialist and they helped us find more reasonably priced HR, payroll, health and retirement benefits. However, the cost isn't the biggest difference, it's having a knowledgeable human to help us when we have questions.

Look for better options than PayChex, it was a very bad experience. Learn from my situation. Review collected by and hosted on G2.com.

Response from Jill Sexton of Paychex

edit

We are sorry to hear about the experience you had with Paychex. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you so we can have leadership reach out to you directly. Thank you.