Pricing information for Paychex Flex is supplied by the software provider or retrieved from publicly
accessible pricing materials. Final cost negotiations to purchase Paychex Flex must be conducted with the
Pricing information was last updated on November 13, 2014
There was absolutely nothing that I liked about Paychex. It was a terrible system and terrible customer service. Review collected by and hosted on G2.com.
What do you dislike?
Reporting was terrible. They have Report Writer for custom reports which is not user friendly at all. If you needed a custom report, it took too long for someone to put it together for you. They system is not very user friendly at all. The employees there are not very knowledgeable. Every time you call them you will get a different answer. At one of the companies I worked for, we used the time clock system as well and there was always an issue with this system. I would be on the phone for hours trying to resolve the issues. If you were to leave Paychex, forget about obtaining history or getting them to respond to anything. This is the same with ADP. I would never recommend Paychex or ADP to anyone. Review collected by and hosted on G2.com.
Recommendations to others considering the product:
I would not recommend Paychex at all. Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
We currently use ExponentHR and they are fabulous. I have never worked with such a user friendly system and the cost is extremely affordable. Any time you have a question/issue and you call their customer support, you will always get someone on the line quickly that is extremely knowledgeable. if they do not have the answer, they never attempt to answer with the wrong answer like ADP and Paycheck, but rather they research the answer and get back to you quickly. The reports in ExponentHR are amazing. You can create all kinds of custom reports. You have a lot of flexibility with the system which is great. Review collected by and hosted on G2.com.