Paychex Pricing Overview

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Our Payroll, HR and PEO pricing and packages are curated based on specific business needs
https://www.paychex.com/payroll/compare-payroll-solutions

Pricing information for Paychex is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Paychex must be conducted with the seller.

Pricing information was last updated on March 26, 2025

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

16 months

Average Discount

14%

Perceived Cost

$$$$$

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Paychex Pricing Reviews

(2)

Verified User in Computer Software

Small-Business (50 or fewer emp.)

1/13/2022

"Fantastic Service"

5/5

What do you like best about Paychex?

They have been rock solid with Payroll WIth Paychex Flex. It super easy to run payroll! I've been with them for quite a long time. Review collected by and hosted on G2.com.

What do you dislike about Paychex?

No real dislikes at all. App could use a little update, but it's pretty good. Review collected by and hosted on G2.com.

Response from Candice Williams of Paychex

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Thank you for your 5 star review! We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

12/4/2025

"Horrible customer service"

0/5

What do you like best about Paychex?

Their intial sales process was good. The employees understood the use of the app. Review collected by and hosted on G2.com.

What do you dislike about Paychex?

Absolutely atrocious customer service at every level of this organization. After years of using them for everything from payroll to CC processing, we decided to make a switch in the last year due to way more affordable options like Gusto. First, our payroll lady blamed us for canceling on me, saying I should have given her a chance to match Gusto's rates...which I did via email, and like normal, no response to my email. The 401K offboarding has been a nightmare. Paychex 401K staff will hardly respond to an email, and when they do, they provide half the requested info, or completely wrong info...then go silent. If you own a business, there are much better alternatives, trust me. Review collected by and hosted on G2.com.

Response from Donna Di Pasquale of Paychex

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We sincerely apologize for the inconvenience you’ve experienced with Paychex. We deeply value our clients and take your concerns seriously. To ensure we address your specific situation promptly, please email us at reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you. Your satisfaction is our priority, and we are committed to resolving any issues you may have encountered. We appreciate the opportunity to make things right and are eager to restore your confidence in our services.

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