Salesforce Backup & Recover Reviews & Product Details

It’s a very reliable, low-maintenance solution that gives real peace of mind once it’s up and running. Restoring specific data or metadata is straightforward and saves a lot of time compared to manual backups. I also loved the onboarding project I had with Ashraf — he was amazing, explained everything in great detail, and made sure we fully understood all the features of the tool. That made a huge difference in our adoption. Review collected by and hosted on G2.com.

There’s a bit of a learning curve during the initial setup, and restores on very large data volumes can sometimes feel slow. It’s also not the cheapest option, but the reliability and time savings easily justify the cost. Review collected by and hosted on G2.com.

Once you set it up, you don't have to worry about it again. What I appreciate most is the ability to compare backups and easily identify what might be missing. As a developer, I find this tool especially valuable when working with several organizations and collaborating with multiple team members. Review collected by and hosted on G2.com.

The time it takes to complete the same backup seems to change each time, and I wish it were more consistent. Occasionally, the process is much too slow, which can be quite frustrating. Review collected by and hosted on G2.com.

This is exactly how the onboarding process should be handled. Instead of receiving a generic automated email with a link, I was paired with an expert who provided immediate value by summarizing best practices and productivity tips tailored to our needs. I’ve only been an admin for an hour, but this level of support makes me incredibly confident in the tool and excited to manage our backups with this team.

About the tool: easy to use, logical, scalable, ability to store with 2nd storage place - no surprise, it's Salesforce the world most loved CRM module. Review collected by and hosted on G2.com.

There are some areas that could be improved. For example, it's currently not possible to view the total space used. While there is an option to have exception objects, there isn't a way to whitelist objects, which is disappointing for an organization with 3,500 objects. Although I've only used it for about an hour so far, I am familiar with the ecosystem and trust that these suggestions will be taken into account. Review collected by and hosted on G2.com.

The reduction of storage in the main Salesforce org is beneficial, and having archived data accessible directly on the record page makes it easier to track previous information as well. also during the implementation, customer support or onboarding specialist was super awesome (not to forget that Will Penn helped a lot during this process)and the integration was also easy. just setup the policy , run the policy and check the logs. also the policy can be setup in such a way that we can set our own frequency of use for that. Review collected by and hosted on G2.com.

so far i have found any thing to dislike regarding salesforce backup. Review collected by and hosted on G2.com.

I appreciate how Own from Salesforce simplifies the process of protecting, backing up, and recovering important data without causing any slowdown. The platform feels dependable and operates smoothly, which really helps reduce the stress of managing information. Review collected by and hosted on G2.com.

The only thing I dislike is that some of the setup steps can be confusing at first. It takes a little time to understand all the features, but once you get used to it, everything works really well. Review collected by and hosted on G2.com.

It seamlessly integrates with Salesforce orgs for normal data as well as metadata backups. I was previously doing weekly exports and this has saved a ton of time and headache. This allowed the implementation of the tool to take an hour of my time. It is extremely easy to recover information in case of issues. You can search and restore information with a fine-tooth comb if you need to which is amazing. Review collected by and hosted on G2.com.

Their SSO documentation for Entra ID (previously Azure AD) was lacking detail, but the Own support team was quick and helpful to solve this issue for us. Review collected by and hosted on G2.com.

Own (OwnBackup) provides reliable, automated daily backups of Salesforce data and metadata. The restore and compare capabilities make it easy to recover data lost from user errors or integrations. I especially like the intuitive UI, audit trails, and the ability to perform sandbox seeding quickly for testing and development. It gives strong peace of mind for compliance and data recovery needs. Review collected by and hosted on G2.com.

The initial setup and data restore configuration can be a bit complex, and the backup storage costs increase as data volume grows. Sometimes, large-restore jobs take longer than expected, and certain metadata types aren’t fully covered without manual configuration. The UI could also be more modern and integrated directly within Salesforce. Review collected by and hosted on G2.com.

Own provides exceptional data protection and recovery capabilities that integrate seamlessly with Salesforce. I really appreciate how intuitive it is to use — you can easily automate backups, compare data snapshots, and restore lost or corrupted records without needing deep technical knowledge. The transparency and control it gives over Salesforce data are huge advantages, especially for compliance and peace of mind. It’s reliable, secure, and helps ensure business continuity. Review collected by and hosted on G2.com.

While Own provides excellent data protection and recovery features, there are a few areas that could be improved. For example, initial setup and configuration can be a bit complex for teams without dedicated Salesforce admins. Additionally, some advanced reporting and analytics features can feel limited compared to other specialized tools. Occasionally, restore processes for very large datasets can take longer than expected. Overall, these are minor trade-offs compared to the reliability and peace of mind it provides. Review collected by and hosted on G2.com.

Setting up the system is incredibly straightforward, and searching for or restoring records from nearly any point in time is just as simple. Previously, reversing user imports that resulted in corrupted data was a major hassle, but now correcting these issues has become effortless. Review collected by and hosted on G2.com.

Honestly, the only real drawback is the cost, since there are less expensive alternatives available. However, the amount of time it saves for back end individuals makes it worthwhile. Review collected by and hosted on G2.com.

Besides knowing that my data is easily recoverable from malicious or erroneous events, it would be how straightforward the platform is to use. Review collected by and hosted on G2.com.

Sometimes it can be difficult to understand what exactly you are doing, and because you are dealing with your data, it can be nerve-wracking until you get the hang of it. Review collected by and hosted on G2.com.