# Oracle EBS CRM vs SAP Sales Cloud Comparison --- ## AI Generated Summary - **G2 reviewers report** that SAP Sales Cloud excels in providing a comprehensive view of the sales pipeline, with users appreciating its ability to keep all customer data, leads, and sales activities in one place. This centralized approach allows for efficient tracking of opportunities and follow-ups, which is a significant advantage for sales teams. - **Users say** that Oracle EBS CRM is effective in maintaining connectivity across departments, enabling teams to follow the full history of customer interactions. This feature is particularly praised for fostering collaboration and ensuring that all team members are on the same page, which can enhance overall productivity. - **Reviewers mention** that SAP Sales Cloud's mobile access is a standout feature, allowing users to manage deals and customer interactions from anywhere. This flexibility is highly valued by sales professionals who need to stay connected while on the go, making it a strong contender for those prioritizing mobility. - **According to verified reviews** , Oracle EBS CRM's campaign management tools and customer insights are highlighted as effective for tracking leads and personalizing outreach. Users find these features beneficial for improving marketing ROI, showcasing the platform's strengths in marketing integration. - **G2 reviewers note** that while SAP Sales Cloud has a higher overall satisfaction score, Oracle EBS CRM offers a slightly better user experience in terms of ease of setup and administration. Users appreciate the intuitive nature of Oracle's interface, which can lead to a smoother onboarding process for new users. - **Users highlight** that SAP Sales Cloud's dashboard is user-friendly and facilitates easy submission of sales orders, which enhances day-to-day usability. This feature, combined with its strong support quality, positions SAP Sales Cloud as a reliable partner for sales teams looking for robust functionality. --- ## Frequently Asked Questions ### What is the difference between SAP Sales Cloud vs Oracle EBS? SAP Sales Cloud stands out for its advanced analytics and integration within the SAP ecosystem, while Oracle EBS is recognized for its unified enterprise data and strong process integration. | [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) | [Oracle EBS](https://www.g2.com/products/oracle-ebs-crm/reviews) | | --- | --- | | 4.2/5 (1001 reviews) | 3.9/5 (251 reviews) | | Enterprise | Enterprise | | 8.1 | 7.8 | | 8.3 | 8.0 | | Advanced analytics and SAP ecosystem integration | Unified enterprise data and process integration | ### How do the pricing models of SAP Sales Cloud and Oracle EBS compare? SAP Sales Cloud is rated higher for value satisfaction compared to Oracle EBS. - **SAP Sales Cloud:** Reviewers frequently cite the product as expensive but feel the value is justified by its advanced features and integration capabilities. - **Oracle EBS:** Reviewers mention high costs and note that the system can be expensive to implement and maintain, especially for smaller organizations. - **Switching reasons:** In recent reviews, buyers switching from Oracle EBS to SAP Sales Cloud highlight the desire for more advanced analytics and integration with SAP's broader ecosystem. ### What are the best alternatives to SAP Sales Cloud and Oracle EBS? The top 3 alternatives to SAP Sales Cloud and Oracle EBS are Agentforce Sales, HubSpot Sales Hub, and Microsoft Dynamics 365 Sales. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) | 4.2/5 (1001 reviews) | Enterprise | Expensive, but valued for advanced features | Advanced analytics and SAP integration | | [Oracle EBS](https://www.g2.com/products/oracle-ebs-crm/reviews) | 3.9/5 (251 reviews) | Enterprise | High cost, complex implementation | Unified enterprise data and process integration | | [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5 (25876 reviews) | Mid-Market | — | Customizability and ecosystem breadth | | [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) | 4.4/5 (13909 reviews) | Small-Business | — | User-friendly interface and ease of adoption | | [Microsoft Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) | 3.8/5 (1623 reviews) | Mid-Market | — | Integration with Microsoft ecosystem | ### Which CRM features should I prioritize when comparing SAP Sales Cloud and Oracle EBS? Buyers should prioritize analytics and reporting, integration capabilities, automation, customization, and user interface when comparing SAP Sales Cloud and Oracle EBS. - **Analytics and Reporting:** SAP Sales Cloud: 61 all-time mentions for analytics, 50 for reporting; Oracle EBS: reviewers cite reporting and analytics as helpful but less frequently. - **Integration Capabilities:** SAP Sales Cloud: 65 mentions for integrations, 60 for integration, 45 for seamless integration; Oracle EBS: 4 mentions for integration, 3 for seamless integration. - **Automation:** SAP Sales Cloud: 49 mentions for automation, 35 for automation features; Oracle EBS: reviewers note automation but with less frequency. - **Customization:** SAP Sales Cloud: 49 mentions for limited customization; Oracle EBS: reviewers cite customization as a strength but also note complexity. - **User Interface:** SAP Sales Cloud: 38 mentions for user interface; Oracle EBS: reviewers frequently mention an outdated interface. ### What are the pros and cons of SAP Sales Cloud vs Oracle EBS? SAP Sales Cloud's headline strength is advanced analytics and integration, while Oracle EBS excels in unified enterprise data and process integration. - **SAP Sales Cloud strengths:** Advanced analytics (61 mentions), integration with SAP ecosystem (65 mentions), automation (49 mentions), lead management (58 mentions), and reporting (50 mentions). - **SAP Sales Cloud trade-offs:** Steep learning curve (86 mentions), limited customization (49 mentions), complexity (41 mentions), not intuitive (37 mentions), and high cost (36 mentions). - **Oracle EBS strengths:** Unified enterprise data, strong integration with Oracle modules, process automation, and customization flexibility. - **Oracle EBS trade-offs:** Outdated user interface, high complexity, requires technical expertise for customization, and high implementation and maintenance costs. ### Is SAP Sales Cloud or Oracle EBS better for small businesses? HubSpot Sales Hub is the better fit for small businesses, as both SAP Sales Cloud and Oracle EBS are primarily used by enterprise customers. - **SAP Sales Cloud:** Largest segment is Enterprise; reviewers note the product is expensive and complex for small businesses, with a steep learning curve and features tailored to larger organizations. - **Oracle EBS:** Largest segment is Enterprise; reviewers highlight high cost, complexity, and the need for dedicated IT resources, making it less suitable for small businesses. ### Which CRM platform has better integrations? SAP Sales Cloud is favored for integrations, with a higher all-time mention count and more frequent reviewer praise for integration capabilities. - **SAP Sales Cloud:** 65 all-time mentions for integrations, 60 for integration, and 45 for seamless integration, with frequent praise for connecting to SAP S/4HANA, Power BI, and Google products. - **Oracle EBS:** 4 all-time mentions for integration, 3 for seamless integration, with reviewers citing integration with Oracle Financials and Supply Chain modules. ### How do SAP Sales Cloud and Oracle EBS compare on customer support? SAP Sales Cloud and Oracle EBS are rated within 0.3 points on Quality of Support, indicating near parity. - **SAP Sales Cloud:** Quality of Support score is 8.3; reviewers mention helpful support but note occasional slow response times and the need for technical expertise for complex issues. - **Oracle EBS:** Quality of Support score is 8.0; reviewers highlight a strong support ecosystem, fast response times, and effective issue resolution, especially for enterprise clients. ### Which is easier to implement, SAP Sales Cloud or Oracle EBS? SAP Sales Cloud has a slightly higher Ease of Setup score than Oracle EBS, but both products are described as complex to implement. - **SAP Sales Cloud:** Ease of Setup score is 8.1; reviewers describe the initial setup as complex and time-consuming, often requiring technical expertise or external consultants, but note that onboarding is smoother for teams already using SAP products. - **Oracle EBS:** Ease of Setup score is 7.8; reviewers report a steep learning curve and the need for dedicated IT resources, with implementation often requiring significant time and specialized support. ### Which product has better Customization? Customization is a challenge for both SAP Sales Cloud and Oracle EBS, with reviewers citing complexity and technical requirements. - **SAP Sales Cloud:** 49 all-time mentions for limited customization; reviewers note that customization often requires developer support and is not user-friendly for non-technical admins. - **Oracle EBS:** Reviewers cite customization as a strength for adapting to complex business processes but also highlight that it requires technical expertise and can be difficult without Java or HTML skills. | | Oracle EBS CRM | SAP Sales Cloud | |---|---|---| | **Star Rating** | 3.9 out of 5 | 4.2 out of 5 | | **Total Reviews** | 252 | 999 | | **Largest Market Segment** | Enterprise (45.4% of reviews) | Enterprise (43.9% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### Oracle EBS CRM Pros: - Integration (3 reviews) - Customer Management (2 reviews) Cons: - Learning Curve (2 reviews) - Limited Features (2 reviews) ### SAP Sales Cloud Pros: - Ease of Use (92 reviews) - Integrations (62 reviews) Cons: - Learning Curve (75 reviews) - Limited Customization (47 reviews) --- ## Ratings Comparison | Rating | Oracle EBS CRM | SAP Sales Cloud | |---|---|---| | **Meets Requirements** | 8.5 (198 reviews) | 8.5 (709 reviews) | | **Ease of Use** | 8.0 (197 reviews) | 7.9 (722 reviews) | | **Ease of Setup** | 7.8 (65 reviews) | 8.1 (405 reviews) | | **Ease of Admin** | 8.2 (44 reviews) | 8.0 (262 reviews) | | **Quality of Support** | 8.0 (177 reviews) | 8.3 (678 reviews) | | **Has the product been a good partner in doing business?** | 8.5 (43 reviews) | 8.5 (262 reviews) | | **Product Direction (% positive)** | 6.6 (189 reviews) | 8.5 (682 reviews) | --- ## Pricing ### Oracle EBS CRM #### Entry-Level Pricing No pricing available #### Free Trial No information available ### SAP Sales Cloud #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Oracle EBS CRM** | 8.3/10 | 178 | | **SAP Sales Cloud** | 8.1/10 | 621 | #### Sales Force Automation | Feature | Oracle EBS CRM | SAP Sales Cloud | |---|---|---| | **Contact & Account Management** | 8.5 (129 reviews) ✓ Verified | 8.3 (478 reviews) ✓ Verified | | **Partner Relationship Mgmt. (PRM)** | 8.2 (106 reviews) ✓ Verified | 8.2 (314 reviews) | | **Opportunity & Pipeline Mgmt.** | 8.2 (112 reviews) ✓ Verified | 8.3 (442 reviews) ✓ Verified | | **Task / Activity Management** | 8.2 (131 reviews) ✓ Verified | 8.3 (456 reviews) ✓ Verified | | **Territory & Quota Management** | 8.3 (109 reviews) ✓ Verified | 8.1 (405 reviews) ✓ Verified | | **Desktop Integration** | 8.3 (124 reviews) ✓ Verified | 8.1 (429 reviews) ✓ Verified | | **Product & Price List Management** | 8.0 (117 reviews) ✓ Verified | 8.1 (427 reviews) ✓ Verified | | **Quote & Order Management** | 8.2 (116 reviews) ✓ Verified | 8.2 (432 reviews) ✓ Verified | | **Customer Contract Management** | 8.5 (116 reviews) ✓ Verified | 8.2 (447 reviews) ✓ Verified | | **Contract/License Management** | Not enough data | Not enough data | #### Marketing Automation | Feature | Oracle EBS CRM | SAP Sales Cloud | |---|---|---| | **Email Marketing** | 8.3 (99 reviews) ✓ Verified | 7.9 (381 reviews) ✓ Verified | | **Campaign Management** | 8.2 (97 reviews) ✓ Verified | 8.2 (305 reviews) | | **Lead Management** | 8.3 (103 reviews) ✓ Verified | 8.4 (407 reviews) ✓ Verified | | **Marketing ROI Analytics** | 8.2 (96 reviews) ✓ Verified | 8.1 (347 reviews) ✓ Verified | | **Email Management** | Not enough data | Not enough data | | **File Management** | Not enough data | Not enough data | | **Deal Management** | Not enough data | Not enough data | #### Customer Support | Feature | Oracle EBS CRM | SAP Sales Cloud | |---|---|---| | **Case Management** | 8.1 (110 reviews) ✓ Verified | 8.4 (411 reviews) ✓ Verified | | **Customer Support Portal** | 8.1 (119 reviews) ✓ Verified | 8.2 (421 reviews) ✓ Verified | | **Knowledge Base** | 8.3 (120 reviews) ✓ Verified | 8.2 (418 reviews) ✓ Verified | | **Call Center Features** | 8.1 (98 reviews) ✓ Verified | 8.0 (381 reviews) ✓ Verified | | **Support Analytics** | 8.1 (109 reviews) ✓ Verified | 8.2 (409 reviews) ✓ Verified | | **Workflow Management** | Not enough data | Not enough data | | **Opportunity Management** | Not enough data | Not enough data | | **Sales Pipeline Management** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Pipeline Management** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Visual Analytics** | Not enough data | Not enough data | | **Template Management** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Channel Management** | Not enough data | Not enough data | | **Commission Management** | Not enough data | Not enough data | | **Field Sales Management** | Not enough data | Not enough data | #### Reporting & Analytics | Feature | Oracle EBS CRM | SAP Sales Cloud | |---|---|---| | **Reporting** | 8.1 (118 reviews) ✓ Verified | 8.2 (465 reviews) ✓ Verified | | **Dashboards** | 8.2 (125 reviews) ✓ Verified | 8.2 (463 reviews) ✓ Verified | | **Forecasting** | 8.3 (112 reviews) ✓ Verified | 8.2 (420 reviews) ✓ Verified | #### Mobile & Social | Feature | Oracle EBS CRM | SAP Sales Cloud | |---|---|---| | **Social Collaboration Features** | 8.1 (85 reviews) ✓ Verified | 8.1 (270 reviews) | | **Social Network Integration** | Feature Not Available | 8.0 (217 reviews) | | **Mobile User Support** | 8.1 (89 reviews) ✓ Verified | 7.8 (341 reviews) ✓ Verified | | **Third-Party Integrations** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Customer Support** | Not enough data | Not enough data | | **Multi-Channel Social Integration** | Not enough data | Not enough data | #### Platform | Feature | Oracle EBS CRM | SAP Sales Cloud | |---|---|---| | **Customization** | 8.4 (36 reviews) ✓ Verified | 8.0 (293 reviews) ✓ Verified | | **Workflow Capability** | 8.4 (40 reviews) ✓ Verified | 8.3 (291 reviews) ✓ Verified | | **User, Role, and Access Management** | 8.2 (41 reviews) ✓ Verified | 8.5 (293 reviews) ✓ Verified | | **Internationalization** | 8.5 (36 reviews) ✓ Verified | 8.3 (260 reviews) ✓ Verified | | **Sandbox / Test Environments** | 8.3 (39 reviews) ✓ Verified | 8.2 (269 reviews) ✓ Verified | | **Document & Content Mgmt.** | 8.9 (37 reviews) ✓ Verified | 8.4 (276 reviews) ✓ Verified | | **Performance and Reliability** | 8.5 (39 reviews) ✓ Verified | 8.3 (298 reviews) ✓ Verified | | **Output Document Generation** | 8.5 (38 reviews) ✓ Verified | 8.3 (280 reviews) ✓ Verified | | **Mobile Access** | Not enough data | Not enough data | | **Lead Generation** | Not enough data | Not enough data | #### Integration | Feature | Oracle EBS CRM | SAP Sales Cloud | |---|---|---| | **Data Import & Export Tools** | 8.7 (39 reviews) ✓ Verified | 8.4 (288 reviews) ✓ Verified | | **Integration APIs** | 8.3 (37 reviews) ✓ Verified | 8.2 (273 reviews) ✓ Verified | | **Breadth of Partner Applications** | 8.3 (36 reviews) ✓ Verified | 8.1 (251 reviews) ✓ Verified | | **Third-Party Integration** | Not enough data | Not enough data | | **Internal Chat Integration** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Prospecting Tools** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | #### Generative AI | Feature | Oracle EBS CRM | SAP Sales Cloud | |---|---|---| | **AI Text Generation** | 8.6 (13 reviews) | 7.5 (138 reviews) | | **Generative AI** | Not enough data | Not enough data | | **Proposal Generation** | Not enough data | Not enough data | #### Agentic AI - CRM | Feature | Oracle EBS CRM | SAP Sales Cloud | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.0 (42 reviews) | | **Multi-step Planning** | Not enough data | 7.3 (41 reviews) | | **Cross-system Integration** | Not enough data | 7.7 (43 reviews) | | **Adaptive Learning** | Not enough data | 7.4 (43 reviews) | | **Natural Language Interaction** | Not enough data | 7.6 (41 reviews) | | **Proactive Assistance** | Not enough data | 7.6 (42 reviews) | | **Decision Making** | Not enough data | 7.8 (42 reviews) | | **Calendar/Reminder System** | Not enough data | Not enough data | #### Additional Functionality | Feature | Oracle EBS CRM | SAP Sales Cloud | |---|---|---| | **Search/Filter** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Batch Processing** | Not enough data | Not enough data | | **Email Tracking** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Pipeline Reports** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Segmentation** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **Referral Tracking** | Not enough data | Not enough data | | **Quotes/Estimates** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **Marketing Automation** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **Sales Reports** | Not enough data | Not enough data | | **Customer Journey Mapping** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Lead Scoring** | Not enough data | Not enough data | | **Data Security** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Calendar Sync** | Not enough data | Not enough data | | **For Startups** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Sales Trend Analysis** | Not enough data | Not enough data | | **For iPad Devices** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **For Mac Devices** | Not enough data | Not enough data | | **Landing Pages/Web Forms** | Not enough data | Not enough data | | **Lead Nurturing** | Not enough data | Not enough data | | **Gamification** | Not enough data | Not enough data | | **Prioritization** | Not enough data | Not enough data | | **Web-based Deployment** | Not enough data | Not enough data | | **Softphone** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **Event Triggered Actions** | Not enough data | Not enough data | | **Mobile App** | Not enough data | Not enough data | | **Email Sequences** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Lead Assignment** | Not enough data | Not enough data | | **For Small Businesses** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Business Card/Badge Scanning** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **Customer Social Profiles** | Not enough data | Not enough data | | **Social Promotion** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **Engagement Tracking** | Not enough data | Not enough data | | **Social Media Monitoring** | Not enough data | Not enough data | | **Customer Engagement** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Brand Tracking** | Not enough data | Not enough data | | **Audience Targeting** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Sales Analytics | Product | Score | Reviews | |---|---|---| | **Oracle EBS CRM** | N/A | N/A | | **SAP Sales Cloud** | 8.5/10 | 147 | #### Agentic AI - Sales Analytics | Feature | Oracle EBS CRM | SAP Sales Cloud | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.8 (12 reviews) | | **Cross-system Integration** | Not enough data | 7.9 (11 reviews) | | **Adaptive Learning** | Not enough data | 7.8 (12 reviews) | | **Natural Language Interaction** | Not enough data | 7.6 (12 reviews) | | **Proactive Assistance** | Not enough data | 8.1 (12 reviews) | | **Third-Party Integrations** | Not enough data | Not enough data | | **CRM Integration** | Not enough data | Not enough data | #### Data Sourcing | Feature | Oracle EBS CRM | SAP Sales Cloud | |---|---|---| | **Data Sourcing** | Not enough data | 8.6 (133 reviews) | | **Exporting & Sharing Data** | Not enough data | 8.8 (131 reviews) | | **Multi-Device Data Visualization** | Not enough data | 8.6 (128 reviews) | | **Interactive Dashboards** | Not enough data | 9.0 (131 reviews) | | **Data Segmentation** | Not enough data | 8.6 (131 reviews) | #### Predictive Analytics | Feature | Oracle EBS CRM | SAP Sales Cloud | |---|---|---| | **Lead Scoring** | Not enough data | 8.8 (128 reviews) | | **Opportunity Scoring** | Not enough data | 8.9 (129 reviews) | | **Risk Analysis** | Not enough data | 8.7 (134 reviews) | | **Live Forecasting** | Not enough data | 8.9 (136 reviews) | | **Budgeting/Forecasting** | Not enough data | Not enough data | | **Correlation Analysis** | Not enough data | Not enough data | | **Competitive Analysis** | Not enough data | Not enough data | | **Sales Trend Analysis** | Not enough data | Not enough data | | **Statistical Analysis** | Not enough data | Not enough data | #### Sales Management | Feature | Oracle EBS CRM | SAP Sales Cloud | |---|---|---| | **Live Pipeline Management** | Not enough data | 8.6 (134 reviews) | | **Sales Gamification** | Not enough data | 8.3 (131 reviews) | | **Account-Based Analytics** | Not enough data | 8.8 (134 reviews) | | **Activity Tracking** | Not enough data | 9.0 (134 reviews) | | **Predictive Analytics** | Not enough data | Not enough data | | **Visual Analytics** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Opportunity Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | #### Additional Functionality | Feature | Oracle EBS CRM | SAP Sales Cloud | |---|---|---| | **Dynamic Modeling** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Dashboard Creation** | Not enough data | Not enough data | | **Modeling & Simulation** | Not enough data | Not enough data | | **Exception Reporting** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Sales Reports** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **"What If" Scenarios** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Graphical Data Presentation** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Business Process Control** | Not enough data | Not enough data | | **Multi-Currency** | Not enough data | Not enough data | | **Pipeline Reports** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm) **Unique to SAP Sales Cloud (1):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics) --- ## Reviewer Demographics ### By Company Size | Segment | Oracle EBS CRM | SAP Sales Cloud | |---|---|---| | **Small-Business** | 23.5% | 20.1% | | **Mid-Market** | 31.1% | 36.0% | | **Enterprise** | 45.4% | 43.9% | ### By Industry #### Oracle EBS CRM - **Retail:** 7.1% - **Information Technology and Services:** 5.9% - **Higher Education:** 5.5% - **Computer Software:** 5.0% - **Marketing and Advertising:** 4.2% - **Telecommunications:** 4.2% - **Hospital & Health Care:** 3.4% - **Financial Services:** 3.4% - **Accounting:** 2.9% - **Consumer Goods:** 2.5% - **Other:** 55.9% #### SAP Sales Cloud - **Information Technology and Services:** 14.0% - **Computer Software:** 4.9% - **Accounting:** 4.7% - **Financial Services:** 3.6% - **Automotive:** 3.3% - **Consumer Goods:** 3.0% - **Telecommunications:** 2.8% - **Retail:** 2.6% - **Oil & Energy:** 2.3% - **Consulting:** 2.3% - **Other:** 56.6% --- ## Alternatives ### Alternatives to Oracle EBS CRM - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (27520 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1623 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (14286 reviews) - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2950 reviews) - [Creatio](https://www.g2.com/products/creatio/reviews) — 4.6/5 stars (360 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3743 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews) - [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (481 reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1114 reviews) ### Alternatives to SAP Sales Cloud - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (27520 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (14286 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3743 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2950 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1623 reviews) - [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (953 reviews) - [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.3/5 stars (574 reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1456 reviews) - [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (481 reviews) - [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (946 reviews) --- ## Top Discussions ### Oracle EBS CRM - Title: [What CRM does Oracle use?](https://www.g2.com/discussions/oracle-ebs-crm-what-crm-does-oracle-use) — 2 comments > **Top comment:** "Oracle Advertising and Customer Experience (CX) is the name of Oracle's CRM system in the cloud." - Title: [What is Oracle EBS system?](https://www.g2.com/discussions/what-is-oracle-ebs-system) — 2 comments > **Top comment:** "Its ERP suit for managing big business process like order management , Inventory, shipping, pricing, forecasting, WIP and BOM widely used by big organization." - Title: [Does Oracle have a CRM?](https://www.g2.com/discussions/does-oracle-have-a-crm) — 2 comments > **Top comment:** "Yes" - Title: [How can Zoho CRM help a business that manages real-time data and automation?](https://www.g2.com/discussions/how-can-zoho-crm-help-a-business-that-manages-real-time-data-and-automation) — 1 comment, 1 upvote > **Top comment:** "Zoho CRM can be incredibly beneficial for businesses that manager data and automation in several ways: - RT Data Management Centralized Data Repository, RT..." - Title: [What is Oracle EBS CRM used for?](https://www.g2.com/discussions/what-is-oracle-ebs-crm-used-for) — 1 comment > **Top comment:** "Oracle EBS CRM helps users or companies to run marketing campaign by sendind emails. It also track sale and leads depends on customers needs. It manage the..." ### SAP Sales Cloud - Title: [What is CRM features?](https://www.g2.com/discussions/what-is-crm-features) — 2 comments > **Top comment:** "Automate & streamline sales activities such as managing leads, sales funnel, sales forecasting, sales executives' performance, and so on by leveraging..." - Title: [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/sap-cloud-for-customer-what-sap-components-are-included-in-sap-crm) — 1 comment *(includes official response)* > **Top comment:** "SAP Sales Cloud is a comprehensive sales automation solution helping organizations streamline Lead to Cash processes, increase sales rep/sales manager..." - Title: [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/what-sap-components-are-included-in-sap-crm) — 1 comment > **Top comment:** "Still learning from these SAP Ocean " - Title: [Is SAP CRM cloud based?](https://www.g2.com/discussions/is-sap-crm-cloud-based) — 1 comment > **Top comment:** "Yes - SAP Sales Cloud is a purpose built, cloud native solution. SAP also has older CRM solutions for on-prem deployment. " - Title: [What is CRM system in SAP?](https://www.g2.com/discussions/what-is-crm-system-in-sap) — 1 comment *(includes official response)* > **Top comment:** "SAP Sales Cloud is a comprehensive sales automation solution, commonly referred to as a 'sales CRM'. SAP also has integrated cloud marketing, commerce,..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/oracle-ebs-crm-vs-sap-sap-sales-cloud)