# Oracle EBS CRM vs SAP Sales Cloud Comparison --- ## AI Generated Summary - **G2 reviewers report** that SAP Sales Cloud excels in providing a comprehensive view of the sales pipeline, with users appreciating its ability to keep all customer data, leads, and sales activities in one place. This centralized approach allows for efficient tracking of opportunities and follow-ups, which is a significant advantage for sales teams. - **Users say** that Oracle EBS CRM is effective in maintaining connectivity across departments, enabling teams to follow the full history of customer interactions. This feature is particularly praised for fostering collaboration and ensuring that all team members are on the same page, which can enhance overall productivity. - **Reviewers mention** that SAP Sales Cloud's mobile access is a standout feature, allowing users to manage deals and customer interactions from anywhere. This flexibility is highly valued by sales professionals who need to stay connected while on the go, making it a strong contender for those prioritizing mobility. - **According to verified reviews** , Oracle EBS CRM's campaign management tools and customer insights are highlighted as effective for tracking leads and personalizing outreach. Users find these features beneficial for improving marketing ROI, showcasing the platform's strengths in marketing integration. - **G2 reviewers note** that while SAP Sales Cloud has a higher overall satisfaction score, Oracle EBS CRM offers a slightly better user experience in terms of ease of setup and administration. Users appreciate the intuitive nature of Oracle's interface, which can lead to a smoother onboarding process for new users. - **Users highlight** that SAP Sales Cloud's dashboard is user-friendly and facilitates easy submission of sales orders, which enhances day-to-day usability. This feature, combined with its strong support quality, positions SAP Sales Cloud as a reliable partner for sales teams looking for robust functionality. | | Oracle EBS CRM | SAP Sales Cloud | |---|---|---| | **Star Rating** | 3.9 out of 5 | 4.2 out of 5 | | **Total Reviews** | 251 | 999 | | **Largest Market Segment** | Enterprise (45.4% of reviews) | Enterprise (44.0% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### Oracle EBS CRM Pros: - Integration (3 reviews) - Customer Management (2 reviews) Cons: - Learning Curve (2 reviews) - Limited Features (2 reviews) ### SAP Sales Cloud Pros: - Ease of Use (92 reviews) - Integrations (62 reviews) Cons: - Learning Curve (75 reviews) - Limited Customization (47 reviews) --- ## Ratings Comparison | Rating | Oracle EBS CRM | SAP Sales Cloud | |---|---|---| | **Meets Requirements** | 8.5 (198 reviews) | 8.5 (711 reviews) | | **Ease of Use** | 8.0 (197 reviews) | 7.9 (724 reviews) | | **Ease of Setup** | 7.8 (65 reviews) | 8.1 (407 reviews) | | **Ease of Admin** | 8.2 (44 reviews) | 8.0 (262 reviews) | | **Quality of Support** | 8.0 (177 reviews) | 8.3 (680 reviews) | | **Has the product been a good partner in doing business?** | 8.5 (43 reviews) | 8.5 (262 reviews) | | **Product Direction (% positive)** | 6.6 (189 reviews) | 8.5 (683 reviews) | --- ## Pricing ### Oracle EBS CRM #### Entry-Level Pricing No pricing available #### Free Trial No information available ### SAP Sales Cloud #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Oracle EBS CRM** | 8.3/10 | 178 | | **SAP Sales Cloud** | 8.1/10 | 622 | #### Sales Force Automation | Feature | Oracle EBS CRM | SAP Sales Cloud | |---|---|---| | **Contact & Account Management** | 8.5 (129 reviews) ✓ Verified | 8.3 (480 reviews) ✓ Verified | | **Partner Relationship Mgmt. (PRM)** | 8.2 (106 reviews) ✓ Verified | 8.2 (314 reviews) | | **Opportunity & Pipeline Mgmt.** | 8.2 (112 reviews) ✓ Verified | 8.3 (444 reviews) ✓ Verified | | **Task / Activity Management** | 8.2 (131 reviews) ✓ Verified | 8.3 (457 reviews) ✓ Verified | | **Territory & Quota Management** | 8.3 (109 reviews) ✓ Verified | 8.1 (406 reviews) ✓ Verified | | **Desktop Integration** | 8.3 (124 reviews) ✓ Verified | 8.1 (430 reviews) ✓ Verified | | **Product & Price List Management** | 8.0 (117 reviews) ✓ Verified | 8.1 (429 reviews) ✓ Verified | | **Quote & Order Management** | 8.2 (116 reviews) ✓ Verified | 8.2 (434 reviews) ✓ Verified | | **Customer Contract Management** | 8.5 (116 reviews) ✓ Verified | 8.2 (448 reviews) ✓ Verified | #### Marketing Automation | Feature | Oracle EBS CRM | SAP Sales Cloud | |---|---|---| | **Email Marketing** | 8.3 (99 reviews) ✓ Verified | 7.9 (381 reviews) ✓ Verified | | **Campaign Management** | 8.2 (97 reviews) ✓ Verified | 8.2 (305 reviews) | | **Lead Management** | 8.3 (103 reviews) ✓ Verified | 8.4 (409 reviews) ✓ Verified | | **Marketing ROI Analytics** | 8.2 (96 reviews) ✓ Verified | 8.1 (348 reviews) ✓ Verified | #### Customer Support | Feature | Oracle EBS CRM | SAP Sales Cloud | |---|---|---| | **Case Management** | 8.1 (110 reviews) ✓ Verified | 8.4 (412 reviews) ✓ Verified | | **Customer Support Portal** | 8.1 (119 reviews) ✓ Verified | 8.2 (422 reviews) ✓ Verified | | **Knowledge Base** | 8.3 (120 reviews) ✓ Verified | 8.2 (419 reviews) ✓ Verified | | **Call Center Features** | 8.1 (98 reviews) ✓ Verified | 8.0 (381 reviews) ✓ Verified | | **Support Analytics** | 8.1 (109 reviews) ✓ Verified | 8.2 (410 reviews) ✓ Verified | #### Reporting & Analytics | Feature | Oracle EBS CRM | SAP Sales Cloud | |---|---|---| | **Reporting** | 8.1 (118 reviews) ✓ Verified | 8.2 (466 reviews) ✓ Verified | | **Dashboards** | 8.2 (125 reviews) ✓ Verified | 8.2 (464 reviews) ✓ Verified | | **Forecasting** | 8.3 (112 reviews) ✓ Verified | 8.2 (421 reviews) ✓ Verified | #### Mobile & Social | Feature | Oracle EBS CRM | SAP Sales Cloud | |---|---|---| | **Social Collaboration Features** | 8.1 (85 reviews) ✓ Verified | 8.1 (270 reviews) | | **Social Network Integration** | Feature Not Available | 8.0 (217 reviews) | | **Mobile User Support** | 8.1 (89 reviews) ✓ Verified | 7.8 (341 reviews) ✓ Verified | #### Platform | Feature | Oracle EBS CRM | SAP Sales Cloud | |---|---|---| | **Customization** | 8.4 (36 reviews) ✓ Verified | 8.0 (293 reviews) ✓ Verified | | **Workflow Capability** | 8.4 (40 reviews) ✓ Verified | 8.3 (291 reviews) ✓ Verified | | **User, Role, and Access Management** | 8.2 (41 reviews) ✓ Verified | 8.5 (293 reviews) ✓ Verified | | **Internationalization** | 8.5 (36 reviews) ✓ Verified | 8.3 (260 reviews) ✓ Verified | | **Sandbox / Test Environments** | 8.3 (39 reviews) ✓ Verified | 8.2 (269 reviews) ✓ Verified | | **Document & Content Mgmt.** | 8.9 (37 reviews) ✓ Verified | 8.4 (276 reviews) ✓ Verified | | **Performance and Reliability** | 8.5 (39 reviews) ✓ Verified | 8.3 (299 reviews) ✓ Verified | | **Output Document Generation** | 8.5 (38 reviews) ✓ Verified | 8.3 (281 reviews) ✓ Verified | #### Integration | Feature | Oracle EBS CRM | SAP Sales Cloud | |---|---|---| | **Data Import & Export Tools** | 8.7 (39 reviews) ✓ Verified | 8.4 (288 reviews) ✓ Verified | | **Integration APIs** | 8.3 (37 reviews) ✓ Verified | 8.2 (273 reviews) ✓ Verified | | **Breadth of Partner Applications** | 8.3 (36 reviews) ✓ Verified | 8.1 (251 reviews) ✓ Verified | #### Generative AI | Feature | Oracle EBS CRM | SAP Sales Cloud | |---|---|---| | **AI Text Generation** | 8.6 (13 reviews) | 7.5 (138 reviews) | #### Agentic AI - CRM | Feature | Oracle EBS CRM | SAP Sales Cloud | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.0 (42 reviews) | | **Multi-step Planning** | Not enough data | 7.3 (41 reviews) | | **Cross-system Integration** | Not enough data | 7.7 (44 reviews) | | **Adaptive Learning** | Not enough data | 7.4 (43 reviews) | | **Natural Language Interaction** | Not enough data | 7.6 (41 reviews) | | **Proactive Assistance** | Not enough data | 7.7 (43 reviews) | | **Decision Making** | Not enough data | 7.8 (42 reviews) | ### Sales Analytics | Product | Score | Reviews | |---|---|---| | **Oracle EBS CRM** | N/A | N/A | | **SAP Sales Cloud** | 8.5/10 | 147 | #### Agentic AI - Sales Analytics | Feature | Oracle EBS CRM | SAP Sales Cloud | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.8 (12 reviews) | | **Cross-system Integration** | Not enough data | 7.9 (11 reviews) | | **Adaptive Learning** | Not enough data | 7.8 (12 reviews) | | **Natural Language Interaction** | Not enough data | 7.6 (12 reviews) | | **Proactive Assistance** | Not enough data | 8.1 (12 reviews) | #### Data Sourcing | Feature | Oracle EBS CRM | SAP Sales Cloud | |---|---|---| | **Data Sourcing** | Not enough data | 8.6 (133 reviews) | | **Exporting & Sharing Data** | Not enough data | 8.8 (131 reviews) | | **Multi-Device Data Visualization** | Not enough data | 8.6 (128 reviews) | | **Interactive Dashboards** | Not enough data | 9.0 (131 reviews) | | **Data Segmentation** | Not enough data | 8.6 (131 reviews) | #### Predictive Analytics | Feature | Oracle EBS CRM | SAP Sales Cloud | |---|---|---| | **Lead Scoring** | Not enough data | 8.8 (128 reviews) | | **Opportunity Scoring** | Not enough data | 8.9 (129 reviews) | | **Risk Analysis** | Not enough data | 8.7 (134 reviews) | | **Live Forecasting** | Not enough data | 8.9 (136 reviews) | #### Sales Management | Feature | Oracle EBS CRM | SAP Sales Cloud | |---|---|---| | **Live Pipeline Management** | Not enough data | 8.6 (134 reviews) | | **Sales Gamification** | Not enough data | 8.3 (131 reviews) | | **Account-Based Analytics** | Not enough data | 8.8 (134 reviews) | | **Activity Tracking** | Not enough data | 9.0 (134 reviews) | --- ## Categories **Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm) **Unique to SAP Sales Cloud (1):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics) --- ## Reviewer Demographics ### By Company Size | Segment | Oracle EBS CRM | SAP Sales Cloud | |---|---|---| | **Small-Business** | 23.5% | 20.0% | | **Mid-Market** | 31.1% | 36.1% | | **Enterprise** | 45.4% | 44.0% | ### By Industry #### Oracle EBS CRM - **Retail:** 7.1% - **Information Technology and Services:** 5.9% - **Higher Education:** 5.5% - **Computer Software:** 5.0% - **Marketing and Advertising:** 4.2% - **Telecommunications:** 4.2% - **Hospital & Health Care:** 3.4% - **Financial Services:** 3.4% - **Accounting:** 2.9% - **Consumer Goods:** 2.5% - **Other:** 55.9% #### SAP Sales Cloud - **Information Technology and Services:** 13.9% - **Computer Software:** 4.9% - **Accounting:** 4.6% - **Financial Services:** 3.7% - **Automotive:** 3.2% - **Consumer Goods:** 3.0% - **Telecommunications:** 2.8% - **Retail:** 2.6% - **Oil & Energy:** 2.3% - **Consulting:** 2.3% - **Other:** 56.6% --- ## Alternatives ### Alternatives to Oracle EBS CRM - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25805 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1619 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13814 reviews) - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2930 reviews) - [Creatio](https://www.g2.com/products/creatio/reviews) — 4.6/5 stars (313 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3054 reviews) - [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (478 reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1115 reviews) ### Alternatives to SAP Sales Cloud - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25805 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13814 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3054 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2930 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1619 reviews) - [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (952 reviews) - [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1430 reviews) - [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (478 reviews) - [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (942 reviews) --- ## Top Discussions ### Oracle EBS CRM - Title: [What CRM does Oracle use?](https://www.g2.com/discussions/oracle-ebs-crm-what-crm-does-oracle-use) — 2 comments > **Top comment:** "Oracle Advertising and Customer Experience (CX) is the name of Oracle's CRM system in the cloud." - Title: [What is Oracle EBS system?](https://www.g2.com/discussions/what-is-oracle-ebs-system) — 2 comments > **Top comment:** "Its ERP suit for managing big business process like order management , Inventory, shipping, pricing, forecasting, WIP and BOM widely used by big organization." - Title: [Does Oracle have a CRM?](https://www.g2.com/discussions/does-oracle-have-a-crm) — 2 comments > **Top comment:** "Yes" - Title: [How can Zoho CRM help a business that manages real-time data and automation?](https://www.g2.com/discussions/how-can-zoho-crm-help-a-business-that-manages-real-time-data-and-automation) — 1 comment, 1 upvote > **Top comment:** "Zoho CRM can be incredibly beneficial for businesses that manager data and automation in several ways: - RT Data Management Centralized Data Repository, RT..." - Title: [What is Oracle EBS CRM used for?](https://www.g2.com/discussions/what-is-oracle-ebs-crm-used-for) — 1 comment > **Top comment:** "Oracle EBS CRM helps users or companies to run marketing campaign by sendind emails. It also track sale and leads depends on customers needs. It manage the..." ### SAP Sales Cloud - Title: [What is CRM features?](https://www.g2.com/discussions/what-is-crm-features) — 2 comments > **Top comment:** "Automate & streamline sales activities such as managing leads, sales funnel, sales forecasting, sales executives' performance, and so on by leveraging..." - Title: [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/sap-cloud-for-customer-what-sap-components-are-included-in-sap-crm) — 1 comment *(includes official response)* > **Top comment:** "SAP Sales Cloud is a comprehensive sales automation solution helping organizations streamline Lead to Cash processes, increase sales rep/sales manager..." - Title: [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/what-sap-components-are-included-in-sap-crm) — 1 comment > **Top comment:** "Still learning from these SAP Ocean " - Title: [Is SAP CRM cloud based?](https://www.g2.com/discussions/is-sap-crm-cloud-based) — 1 comment > **Top comment:** "Yes - SAP Sales Cloud is a purpose built, cloud native solution. SAP also has older CRM solutions for on-prem deployment. " - Title: [What is CRM system in SAP?](https://www.g2.com/discussions/what-is-crm-system-in-sap) — 1 comment *(includes official response)* > **Top comment:** "SAP Sales Cloud is a comprehensive sales automation solution, commonly referred to as a 'sales CRM'. SAP also has integrated cloud marketing, commerce,..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/oracle-ebs-crm-vs-sap-sap-sales-cloud)