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Compare Oracle EBS CRM and SAP Sales Cloud 
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At a Glance
Market Segments
Enterprise (47.5% of reviews)
Enterprise (45.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Oracle EBS CRM
Star Rating
(233)3.9 out of 5
Market Segments
Enterprise (47.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Oracle EBS CRMSAP Sales Cloud
Star Rating
(957)4.2 out of 5
Market Segments
Enterprise (45.0% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about SAP Sales CloudSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SAP Sales Cloud excels in Interactive Dashboards with a score of 9.1, providing a highly visual and user-friendly experience for tracking sales metrics, while Oracle EBS CRM offers solid dashboards but falls slightly behind with a score of 8.2.
- Reviewers mention that SAP Sales Cloud's Lead Scoring feature is particularly robust, scoring 8.9, which helps sales teams prioritize leads effectively. In contrast, Oracle EBS CRM also offers lead scoring but with a lower score of 8.2, indicating less satisfaction among users.
- G2 users highlight the superior Customer Contract Management in Oracle EBS CRM, which received a score of 8.4, making it a preferred choice for organizations that require detailed contract oversight. SAP Sales Cloud, while competent, scored slightly lower at 8.2.
- Reviewers say that SAP Sales Cloud's Data Segmentation feature, scoring 8.7, allows for more precise targeting in marketing efforts compared to Oracle EBS CRM, which also performs well but with a score of 8.1.
- Users on G2 report that Oracle EBS CRM shines in Document & Content Management, achieving a score of 8.9, which is higher than SAP Sales Cloud's score of 8.3, indicating a more comprehensive solution for managing documents.
- Reviewers mention that SAP Sales Cloud's Quality of Support is rated at 8.2, reflecting a strong customer service experience, while Oracle EBS CRM's support is rated slightly lower at 7.9, suggesting room for improvement in this area.
Pricing
Entry-Level Pricing
Oracle EBS CRM
No pricing availableSAP Sales Cloud
No pricing availableFree Trial
Oracle EBS CRM
No trial information availableSAP Sales Cloud
Free Trial is available
Ratings
Meets Requirements
8.5
182
8.5
690
Ease of Use
8.0
181
7.9
702
Ease of Setup
7.8
48
8.1
389
Ease of Admin
8.2
43
8.0
261
Quality of Support
8.0
161
8.3
660
Has the product been a good partner in doing business?
8.5
42
8.5
262
Product Direction (% positive)
6.5
177
8.4
664
Features by Category
Sales Force Automation
8.4
121
|
Verified
8.3
469
|
Verified
8.2
100
|
Verified
8.2
310
8.2
108
|
Verified
8.2
429
|
Verified
8.2
124
|
Verified
8.3
449
|
Verified
8.3
106
|
Verified
8.1
405
|
Verified
8.3
120
|
Verified
8.1
425
|
Verified
8.0
113
|
Verified
8.1
426
|
Verified
8.1
112
|
Verified
8.2
427
|
Verified
8.4
110
|
Verified
8.2
444
|
Verified
Marketing Automation
8.3
96
|
Verified
7.9
377
|
Verified
8.1
94
|
Verified
8.2
302
8.3
100
|
Verified
8.4
398
|
Verified
8.2
95
|
Verified
8.1
348
|
Verified
Customer Support
8.1
108
|
Verified
8.4
410
|
Verified
8.1
117
|
Verified
8.2
420
|
Verified
8.2
118
|
Verified
8.2
417
|
Verified
8.0
97
|
Verified
8.0
381
|
Verified
8.1
108
|
Verified
8.2
408
|
Verified
Reporting & Analytics
8.1
116
|
Verified
8.2
457
|
Verified
8.2
121
|
Verified
8.2
457
|
Verified
8.2
110
|
Verified
8.2
413
|
Verified
Mobile & Social
8.1
84
|
Verified
8.1
269
Feature Not Available
8.0
216
8.1
87
|
Verified
7.8
339
|
Verified
Platform
8.4
36
|
Verified
8.1
288
|
Verified
8.4
40
|
Verified
8.3
289
|
Verified
8.2
41
|
Verified
8.5
293
|
Verified
8.5
36
|
Verified
8.3
260
|
Verified
8.3
39
|
Verified
8.2
269
|
Verified
8.9
37
|
Verified
8.4
276
|
Verified
8.5
39
|
Verified
8.4
292
|
Verified
8.5
38
|
Verified
8.3
280
|
Verified
Integration
8.7
39
|
Verified
8.4
288
|
Verified
8.3
37
|
Verified
8.2
268
|
Verified
8.3
36
|
Verified
8.1
251
|
Verified
Generative AI
8.2
10
7.6
137
Agentic AI - CRM
Not enough data
7.1
40
Not enough data
7.2
40
Not enough data
7.5
40
Not enough data
7.3
41
Not enough data
7.6
40
Not enough data
7.5
40
Not enough data
7.7
40
Agentic AI - Sales Analytics
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
7.6
11
Not enough data
7.4
11
Not enough data
7.9
11
Data Sourcing
Not enough data
8.6
130
Not enough data
8.9
129
Not enough data
8.6
126
Not enough data
9.0
128
Not enough data
8.6
128
Predictive Analytics
Not enough data
8.8
126
Not enough data
8.8
127
Not enough data
8.7
130
Not enough data
8.9
134
Sales Management
Not enough data
8.6
131
Not enough data
8.4
129
Not enough data
8.7
132
Not enough data
9.0
132
Categories
Categories
Shared Categories
Oracle EBS CRM and SAP Sales Cloud are categorized as CRM
Unique Categories
Oracle EBS CRM has no unique categories
SAP Sales Cloud is categorized as Sales Analytics
Reviews
Reviewers' Company Size
Oracle EBS CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SAP Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
7.7%
Higher Education
5.9%
Information Technology and Services
5.0%
Computer Software
5.0%
Telecommunications
4.5%
Other
71.9%
Information Technology and Services
13.7%
Computer Software
4.9%
Accounting
4.6%
Financial Services
3.8%
Automotive
3.3%
Other
69.6%
Alternatives
Discussions
What CRM does Oracle use?
2 Comments
A
Oracle CX CloudRead more
What is Oracle EBS system?
2 Comments
AP
Its ERP suit for managing big business process like order management , Inventory, shipping, pricing, forecasting, WIP and BOM widely used by big organization.Read more
Does Oracle have a CRM?
2 Comments
IJ
Yes, Oracle has a CRM (Customer Relationship Management) system. It is part of Oracle's larger suite of software solutions.Read more
What is CRM features?
2 Comments
JM
Automate & streamline sales activities such as managing leads, sales funnel, sales forecasting, sales executives' performance, and so on by leveraging...Read more
Businesses always required customer relationship management services for better growth and maintenance of the business. SAP CRM offers the solution for the small and large companies to get customer relationship management services through the software system by SAP. SAP CRM Company provides the facilities for building better relationships with present and future customers of the company. It includes software that automates the integration and activities of the business to keep interaction with the customers.
1 Comment
SH
I need to implement the appropriate omnichannel solutions based on the needs of my company, I've come across some appealing tactics that this provider,...Read more
What is CRM system in SAP?
1 Comment
Official Response from SAP Sales Cloud
SAP Sales Cloud is a comprehensive sales automation solution, commonly referred to as a 'sales CRM'. SAP also has integrated cloud marketing, commerce,...Read more
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