Customer information, orders, contracts, service requests, invoices, and financial data can be accessed within a unified enterprise system Review collected by and hosted on G2.com.

Compared with newer cloud CRM platforms, the interface can feel dated and less intuitive Review collected by and hosted on G2.com.

What I like most about Oracle EBS CRM is its ability to centralize customer data and streamline multiple business processes in one place. It offers strong integration with other Oracle modules, which makes it easier to manage sales, service, and customer interactions efficiently. The reporting and analytics features are also quite helpful for making data-driven decisions. Review collected by and hosted on G2.com.

One of the main drawbacks of Oracle EBS CRM is that the interface feels a bit outdated compared to modern CRM tools. It can also take time for new users to get familiar with the system due to its complexity. Additionally, customization and implementation often require technical expertise. Review collected by and hosted on G2.com.

The main highlight for me is the customer support. While onboarding is definitely a steep climb, the support ecosystem is so extensive that we’ve never been stuck on a bug or any other issue for long. Responses from the support team are also fast, usually within an hour. On top of that, the UI is very good and easy to work with. Review collected by and hosted on G2.com.

The biggest drawback is its complexity and somewhat dated feel. It’s a heavyweight system that really requires a dedicated team to keep it running and properly maintained. If you don’t have deep pockets for specialized talent or an experienced lead, the costs—both in money and time—can be hard to swallow. Review collected by and hosted on G2.com.

Best thing i like about it is that it keeps everything connected in one place and all departments work on the same system

-Teams can easily follow the full history Review collected by and hosted on G2.com.

- the interface looks old

- some tasks require many steps to complete

- it is not easy to learn how to work with it quickly Review collected by and hosted on G2.com.

The most attractive feature of Oracle EBS CRM is its ability to integrate critical business processes into a single system, offering stability, customization, and a wide functional coverage. Review collected by and hosted on G2.com.

Slow pace of innovation and it is required that the IT department apply many functionalities Review collected by and hosted on G2.com.

It's the best EBS CRM with a lot of features to use Review collected by and hosted on G2.com.

Nothing, I like everything about it. So no dislikes Review collected by and hosted on G2.com.

I like the fact that the program is user friendly and that it is a widely used program that allows you to work with other companies. Review collected by and hosted on G2.com.

There isn't much I do not like about the program, I mean there are other programs that work better with certain job aspects but it works well for my use. Review collected by and hosted on G2.com.

Ease of use and navigation

Ability to manage customer information in one place

Integration with other Oracle EBS modules Review collected by and hosted on G2.com.

Outdated user interface and user experience

Too many manual steps for common tasks

Data entry can be time-consuming Review collected by and hosted on G2.com.

When a salesperson enters a lead, that same customer record is visible to the credit department, the warehouse, and the billing team Review collected by and hosted on G2.com.

It often requires far too many clicks to complete simple tasks. Review collected by and hosted on G2.com.

The system connects our sales, service, and customer data directly with our financial backend. This integration provides a unified source of truth for customer history, making the processes of quoting and order fulfillment much more efficient. Review collected by and hosted on G2.com.

The software feels outdated and lacks user-friendliness. Its clunky interface makes even basic tasks unnecessarily frustrating. Whenever I need to customize reports or views, it often requires a developer's help, which only adds to the delays. Review collected by and hosted on G2.com.