--- title: Oracle EBS CRM Reviews meta_title: 'Oracle EBS CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 251 reviews by the users' company size, role or industry to find out how Oracle EBS CRM works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 251 scale: '5' date_modified: '2026-07-17' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Oracle EBS CRM Reviews **Vendor:** Oracle **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 3.9/5.0 **Total Reviews:** 251 ## About Oracle EBS CRM Oracle E-Business Suite (EBS) Customer Relationship Management (CRM) is a comprehensive suite of applications designed to manage and enhance customer interactions across various channels. It integrates sales, marketing, and service functionalities to provide a unified approach to customer relationship management. By leveraging Oracle EBS CRM, organizations can streamline business processes, improve customer satisfaction, and drive revenue growth. Key Features and Functionality: - Sales Management: Automates the sales process, from lead generation to order fulfillment, ensuring efficient tracking and management of sales activities. - Marketing Automation: Facilitates the planning, execution, and analysis of marketing campaigns, enabling targeted outreach and improved marketing ROI. - Service Management: Provides tools for managing customer service operations, including call centers and field service, to deliver timely and effective support. - Order Capture and Quoting: Streamlines the order management process by integrating quoting and order capture functionalities, reducing errors and accelerating order processing. - Customer Data Management: Maintains a centralized repository of customer information, ensuring data consistency and providing a 360-degree view of customer interactions. Primary Value and Solutions Provided: Oracle EBS CRM addresses the need for a cohesive and integrated approach to managing customer relationships. By unifying sales, marketing, and service processes, it enables organizations to: - Enhance Customer Satisfaction: Deliver personalized and timely interactions, leading to improved customer loyalty and retention. - Increase Operational Efficiency: Automate and streamline business processes, reducing manual efforts and operational costs. - Drive Revenue Growth: Optimize sales and marketing strategies through data-driven insights, leading to increased sales opportunities and higher conversion rates. - Ensure Data Consistency: Maintain accurate and up-to-date customer information across all departments, facilitating informed decision-making and strategic planning. By implementing Oracle EBS CRM, organizations can achieve a holistic view of their customer interactions, leading to more effective engagement strategies and a competitive edge in the marketplace. ## Oracle EBS CRM Pros & Cons **What users like:** - Users value the **seamless integration** of Oracle EBS CRM, enhancing efficiency and visibility across all customer interactions. (4 reviews) - Users appreciate the **seamless integration** of Oracle EBS CRM, enhancing visibility and coordination across business processes. (3 reviews) - Users appreciate the **comprehensive coverage** of Oracle EBS CRM, enhancing relationships without needing separate tools. (2 reviews) - Users value the **integrated customer support** offered by Oracle EBS CRM, fostering strong customer relationships effortlessly. (2 reviews) - Users value the **enhanced efficiency** of Oracle EBS CRM, streamlining processes and improving cross-department collaboration. (2 reviews) - Users value the **seamless lead management** capabilities of Oracle EBS CRM, enhancing collaboration and visibility across teams. (2 reviews) - Collaborative Efforts (1 reviews) - Users find Oracle EBS CRM **easy to use** , enjoying a pleasant experience that enhances efficiency and collaboration. (1 reviews) - Easy Customization (1 reviews) - Easy Integration (1 reviews) **What users dislike:** - Users find the **learning curve steep** , struggling with an outdated interface and complex configurations that hinder productivity. (3 reviews) - Users find the **high complexity** of Oracle EBS CRM frustrating, hindering usability and slowing down overall system performance. (2 reviews) - Users note the **limited features** in Oracle EBS CRM, impacting usability and overall satisfaction in daily tasks. (2 reviews) - Users find the **interface not user-friendly** , leading to frustration and dependence on technical support for customizations. (2 reviews) - Users face **connectivity issues** with Oracle EBS CRM, hindering remote work without relying on third-party solutions. (1 reviews) - Users find the **expertise required** for customization cumbersome, often needing developer assistance for basic tasks. (1 reviews) - Integration Issues (1 reviews) - Limited Customization (1 reviews) - Users find the **user interface outdated** and frustrating, complicating navigation and slowing down overall usage. (1 reviews) - Performance Issues (1 reviews) ## Oracle EBS CRM Reviews ### 1. Outside sales BDM **Rating:** 3.5/5.0 stars **Reviewed by:** Justin G. | Regional Catering Sales Manager, Marketing and Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2019 **What do you like best about Oracle EBS CRM?** Oracle was pretty simple to learn. It is not a complicated program and it gets the job done. Straight to the point it will track your sales, customers and keep you up to date **What do you dislike about Oracle EBS CRM?** Well it is neither here nor there. Oracle is just Oracle not much to say about dislikes, but it’s just losing momentum now that it’s up against very strong competition **Recommendations to others considering Oracle EBS CRM:** I don’t know what to recommend, I think oracle just needs to keep up with the competition to stay alive **What problems is Oracle EBS CRM solving and how is that benefiting you?** Simple ways to keep track of customers, sales etc. not overly complicated just does what it’s suppose to do. ### 2. Oracele EBS CRM is a great CRM tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 08, 2019 **What do you like best about Oracle EBS CRM?** Customer data integration and Partner relationship management. **What do you dislike about Oracle EBS CRM?** There is nothing that I do not like about this product. **What problems is Oracle EBS CRM solving and how is that benefiting you?** Customer data integration. ### 3. Easy to Understand and convenient to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2019 **What do you like best about Oracle EBS CRM?** 1. Ease of installation as no additional software is required to start working on it. 2. Seeded Oracle API's are used internally to access the business logic and the same API's can be used to further customize based upon the your business requirement by simply using the seeded API's in the custom code. **What do you dislike about Oracle EBS CRM?** Nothing much to dislike, but from a developer perspective, it also requires you to understand the implementation from back end perspective as well, like the corresponding oracle table names, their joins, etc with other standard Oracle tables. **Recommendations to others considering Oracle EBS CRM:** it is not very complex and very comprehensive tool to use. Also, can be used by small companies/ business, but also by very large businesses and distributors. **What problems is Oracle EBS CRM solving and how is that benefiting you?** Our client is a distributor, so a lot of customers/ suppliers their bill to ship to's, customer types, their relationships, etc. have to be saved in the database, for which Oracle EBS has been implemented, and helping the business automation in a big way. ### 4. Oralce EBS servers as the system of record for CTA **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2019 **What do you like best about Oracle EBS CRM?** I enjoy the customized environment and variation and breadth of modules offered **What do you dislike about Oracle EBS CRM?** The UI graphically is a little outdated. Also navigation could be easire **Recommendations to others considering Oracle EBS CRM:** move towards out of the box over custom screens. It makes the upgrades easier **What problems is Oracle EBS CRM solving and how is that benefiting you?** Payroll, HR, customer service requests ### 5. Use of Oracle EBS at work **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2019 **What do you like best about Oracle EBS CRM?** Oracle EBS is where we handle our self service, paid time off etc **What do you dislike about Oracle EBS CRM?** It looks outdated and can be cumbersome to use **Recommendations to others considering Oracle EBS CRM:** Make sure you take the time to understand the layout as it can get confused. **What problems is Oracle EBS CRM solving and how is that benefiting you?** We use oracle EBS to maintain our employment record, makes it easy to update immigration records, book time off ### 6. Wow...is all I can say **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Oracle EBS CRM?** Overall, Oracle was very straight-forward and easy to use. I have used at least 3 or 4 Management tool packages and feel Oracle has been the best one so far. **What do you dislike about Oracle EBS CRM?** We also used Oracle Discoverer for reporting. Although MOST of it was great, there were some things the reporting could not do that made a user have to "know" their data in order to make sure certain data records were not coming out in their report (or, it'd come out and you would have to know to pull out certain data records). **What problems is Oracle EBS CRM solving and how is that benefiting you?** The Oracle E-Business Suite has seemingly endless functionality. It covers all aspects of running a business -- big or small. From HR to Order Management to Inventory, GL, Purchasing, etc., it does it all. ### 7. Easy access **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2019 **What do you like best about Oracle EBS CRM?** Easy to navigate and easy to teach others how to work program. Simple and accessible. **What do you dislike about Oracle EBS CRM?** Sometimes a bit slow of a program. Just need it to be a bit quicker **What problems is Oracle EBS CRM solving and how is that benefiting you?** With Oracle it solves business issues and easy to show employers. ### 8. Nice Software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2019 **What do you like best about Oracle EBS CRM?** I like using Oracle because it makes it so much easier to find programs that I can use. **What do you dislike about Oracle EBS CRM?** Sometimes it takes a while to load up everything. **What problems is Oracle EBS CRM solving and how is that benefiting you?** With Oracle, I don't have to have every page bookmarked. Everything is centralized for me. ### 9. Great **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2019 **What do you like best about Oracle EBS CRM?** It is easy to enter in required info for my accounts **What do you dislike about Oracle EBS CRM?** There isn’t anything that I dislike at this time. **What problems is Oracle EBS CRM solving and how is that benefiting you?** I use it for my customer profiles and also use it for the calen ### 10. We use this product for our ecommerce crm platform **Rating:** 4.5/5.0 stars **Reviewed by:** Colin D. | Dealer Services Manager (Canada) and Eastern United States, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2019 **What do you like best about Oracle EBS CRM?** Like most Oracle products it is super user friendly and was easy to learn **What do you dislike about Oracle EBS CRM?** Often times it is slow and glitchy, slowing down workload **What problems is Oracle EBS CRM solving and how is that benefiting you?** Hard to program, glitchy ### 11. Oracle EBS **Rating:** 4.0/5.0 stars **Reviewed by:** Chris H. | Sales, Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2019 **What do you like best about Oracle EBS CRM?** Easy to navigate interface and tools. Search function is easy to navigate. **What do you dislike about Oracle EBS CRM?** Slow to load, some search functions take longer **What problems is Oracle EBS CRM solving and how is that benefiting you?** Collaborative record keeping across company lines. ### 12. Works 99% of the time **Rating:** 5.0/5.0 stars **Reviewed by:** Shaina L. | Management, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Oracle EBS CRM?** I enjoy how the program works fast, is easy to use, and rarely goes offline. My business has 500+ employees and having a program that can handle that much use is very important. **What do you dislike about Oracle EBS CRM?** When updates are done in the system they can take almost a full day. Updates in my business are done when my store is closed but when updates come out in the middle of the day, then that's when I become frustrated. **Recommendations to others considering Oracle EBS CRM:** EBS CRM is great for large businesses. I'm not sure how the pricing works since I was only a user of the system and not paying for it. I was with my last company for two and a half years and that was the only product I knew of and always had an easy time using it. **What problems is Oracle EBS CRM solving and how is that benefiting you?** My business has been a lot more productive and my databases seem to be running better using CRM. ### 13. User Experience **Rating:** 2.5/5.0 stars **Reviewed by:** Kimberly A. | student, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2019 **What do you like best about Oracle EBS CRM?** User security and credibility in security encryption for accessed web addresses. Tracking and security access for said web addresses are held accountable for user experience. **What do you dislike about Oracle EBS CRM?** Increased restrictions in web access and higher code encryption with JavaScript permissions. **Recommendations to others considering Oracle EBS CRM:** Experience with JavaScript permissions highly recommended. **What problems is Oracle EBS CRM solving and how is that benefiting you?** User credibility ### 14. Overall Great Experience **Rating:** 3.5/5.0 stars **Reviewed by:** Tiffani H. | Pricing Analyst, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2019 **What do you like best about Oracle EBS CRM?** I like that our department is able to run reporting, research customer inquiries and submit financials to our customers all in one system. **What do you dislike about Oracle EBS CRM?** The software can run slow at times which is very frustrating **What problems is Oracle EBS CRM solving and how is that benefiting you?** Able to review customer information and create inquiries for all the projects ### 15. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2019 **What do you like best about Oracle EBS CRM?** Great experience great server not a problem with it would reccommend to anyone in the industry **What do you dislike about Oracle EBS CRM?** I cant think of anythingg about the server that i honestly dislike **Recommendations to others considering Oracle EBS CRM:** Def give it a try **What problems is Oracle EBS CRM solving and how is that benefiting you?** I work with solving tech issurles withe the server ### 16. Oracle EBS User friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Aman S. | Sr. Technical Recruiter , Staffing and Recruiting, Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2018 **What do you like best about Oracle EBS CRM?** Oracle Applications or Oracle Apps is ERP solution provided by Oracle, and has the second most market presence (first being SAP). Oracle apps comes with different business solutions like HRMS, Finance, Manufacturing, Supply Chain, Advanced Planning Suite etc. One or more of the modules may be implemented. Oracle apps can be implemented for any business ranging from Semiconductors to Healthcare, Aeroplane to Telecom. Oracle makes sure that most of the business features can be implemeneted. But parallel to this, Oracle provides ample space for introducing customizations. **What do you dislike about Oracle EBS CRM?** Nothing as much may be more tab should be added for less code **Recommendations to others considering Oracle EBS CRM:** i will openly and strongly recommend to others **What problems is Oracle EBS CRM solving and how is that benefiting you?** Sales and marketing for leads and contract ### 17. Oracle - Industry leader, not the greatest analytics **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2018 **What do you like best about Oracle EBS CRM?** We recently upgraded to a newer version, and I like the easy ability to get reports and switch from one type of role/permission to another. I also like being able to look up POs in progress to see what they are waiting on. **What do you dislike about Oracle EBS CRM?** I wish we were integrating other project management and automation tools with Oracle to provide true ROI for marketing activities. I also wish the tool came with a more robust support and training so that we were able to understand more about capabilities. I fear we are under utilizing functionality that we simply don't know exists in the tool. **Recommendations to others considering Oracle EBS CRM:** I really recommend this as your go to for purchasing and expenses. **What problems is Oracle EBS CRM solving and how is that benefiting you?** We use this for all purchasing and expenses. I use it for POs and invoicing, along with standard expense reports. ### 18. Overall great with slight room for improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2019 **What do you like best about Oracle EBS CRM?** The division of folders makes finding items very easy. **What do you dislike about Oracle EBS CRM?** I wish there was an ability to bold certain words used the most or as key identifiers **What problems is Oracle EBS CRM solving and how is that benefiting you?** The ease of communication within the team using the software is great and has improved customer wait times. ### 19. Easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Dave V. | Store manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2018 **What do you like best about Oracle EBS CRM?** It is very essy to learn and use. This isn't something that requires a lot of training for. **What do you dislike about Oracle EBS CRM?** there's nothing i dislike about it. It has all the features i want and need. **Recommendations to others considering Oracle EBS CRM:** None **What problems is Oracle EBS CRM solving and how is that benefiting you?** None ### 20. Great and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2019 **What do you like best about Oracle EBS CRM?** We use this software to keep track of sales and other data for our store. It is easy to use and reliable. **What do you dislike about Oracle EBS CRM?** I would like to be able to be signed into my account for longer periods of time. Having to re-sign in and pull up the material again can be annoying. **What problems is Oracle EBS CRM solving and how is that benefiting you?** Keeps employees in the know of their goals to be figure out they need to push more. ### 21. Overall, no complaints **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2019 **What do you like best about Oracle EBS CRM?** The system is pretty user-friendly, but could use some revamping **What do you dislike about Oracle EBS CRM?** I may just be unaware, but there isn't any training given to us via our institution... Wonder if it is provided via direct market. **What problems is Oracle EBS CRM solving and how is that benefiting you?** I specifically use it for scheduling, timesheets, hiring students.. we have to, not sure about the benefits. ### 22. Needs update **Rating:** 1.0/5.0 stars **Reviewed by:** Chesna J. | Healthcare Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Oracle EBS CRM?** This program has multiple functions and serves a great purpose with the company I work for . **What do you dislike about Oracle EBS CRM?** Sometimes it’s best to keep things simple this app has so many functions that I find myself switching to regular email or using another form of communication **What problems is Oracle EBS CRM solving and how is that benefiting you?** N/A ### 23. Oracle, the eye of the future **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2019 **What do you like best about Oracle EBS CRM?** I like the ease of which this program makes my day at work. It helps me stay organized and proficient at all times. I couldn't ask for a better system **What do you dislike about Oracle EBS CRM?** Nothing. It's user friendly at all times. **Recommendations to others considering Oracle EBS CRM:** Do it! **What problems is Oracle EBS CRM solving and how is that benefiting you?** I am realizing how easy Oracle makes things for us. Don't know what we would do without it ### 24. Its fast **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2019 **What do you like best about Oracle EBS CRM?** Its fast and productive. Makes things easier **What do you dislike about Oracle EBS CRM?** Nothing. Everything works fine. Price us decent **What problems is Oracle EBS CRM solving and how is that benefiting you?** Time and effort ### 25. Outdated, but reliable **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2018 **What do you like best about Oracle EBS CRM?** Oracle EBS has a very outdated UI, but in all honesty it gets the job done. It's more or less a backbone for us regarding shipping, customer database, and simple notations. **What do you dislike about Oracle EBS CRM?** Its just feels outdated, but I have to add that it seems to always work reliably and how you need it to. In fact, in some cases some newer services we have run into issue and I rely on EBS to more or less gets the job done without hassle. **Recommendations to others considering Oracle EBS CRM:** It may not be the most up-to-date, or the prettiest interface, but it really is reliable **What problems is Oracle EBS CRM solving and how is that benefiting you?** It is more or less the backbone of our Oracle Service Cloud solution, but it all honesty it's reliability is unparalleled. ### 26. Quality solution **Rating:** 4.0/5.0 stars **Reviewed by:** Cindy C. | Executive Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2019 **What do you like best about Oracle EBS CRM?** Users look and feel is extremely friendly. Easy to navigate and enter information. It makes expense reporting much easier. **What do you dislike about Oracle EBS CRM?** Getting specific reports in specific formats can be difficult. Reports can be very slow to process **What problems is Oracle EBS CRM solving and how is that benefiting you?** Reporting is more streamline. ### 27. rEVIEW FOR ORACLE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2019 **What do you like best about Oracle EBS CRM?** i LIKE HOW MY EMPLOYER USES ORACLE TO KEEP UP WITH OUR PERFORMANCES AND KEEPS TRACK OF ALL OF OUR LICENSES AND WORK RELATED THINGS **What do you dislike about Oracle EBS CRM?** ORACLES COULD BE A LITTLE BIT MORE USER FRIENDLY YOU REALLY HAVE TO SEARCH TO FIND WHAT YOUR ARE LOOKING FOR **What problems is Oracle EBS CRM solving and how is that benefiting you?** WE DO EMPLOYEE EVALUATIONS AND WE CAN SEND FEEDBACK TO HR IF WE FEEL IT IS NECESSARY. ### 28. Oracle EBS CRM review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Shipbuilding | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Oracle EBS CRM?** I like that that it's fast and it's secure. It is also user friendly and has good customer service. It is able to provide a broad vision of the business. **What do you dislike about Oracle EBS CRM?** There is always room for improvement. There's nothing in particular that I would say that I dislike about this program. **What problems is Oracle EBS CRM solving and how is that benefiting you?** Great software to use to track sales. ### 29. Use oracle on a daily basis at work **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2018 **What do you like best about Oracle EBS CRM?** Oracle is organized and helpful. Easy to use database. Does not give me any issues day to day.. **What do you dislike about Oracle EBS CRM?** The interface looks a bit old and outdated. The blue and white is very Microsoft 2000’s. When you search the Inventory it is sometimes hard to read the numbers because it seems as though the “cell” is centered off to the left of the screen and can’t enlarge, so it kind of smuches everything together. **Recommendations to others considering Oracle EBS CRM:** Change the Interface **What problems is Oracle EBS CRM solving and how is that benefiting you?** Stock organization, stock transfer, inventory management. ### 30. Oracle Experience **Rating:** 3.5/5.0 stars **Reviewed by:** Jason W. | Front Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2018 **What do you like best about Oracle EBS CRM?** The fact that with the backup system, I was able to print out previous dates that the system was down. **What do you dislike about Oracle EBS CRM?** Didn't have to much to complain about the program **Recommendations to others considering Oracle EBS CRM:** Great customer service team **What problems is Oracle EBS CRM solving and how is that benefiting you?** Being able to communicate between Micros and PMS ### 31. Oracle EBS CRM Review **Rating:** 4.0/5.0 stars **Reviewed by:** Kaneisha W. | Fine Jewelry Specialist , Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** September 04, 2018 **What do you like best about Oracle EBS CRM?** I like how vast and efficient this software is and how effective this software is in a sales work environment. **What do you dislike about Oracle EBS CRM?** The only thing I would dislike is the randomness of the freezing that has occurred; due to several updates with the systems software. However that problem hasn’t occurred in the last 6 months. **What problems is Oracle EBS CRM solving and how is that benefiting you?** Troubleshooting orders, obtaining inventory information, and validating information within the systems software. The benefits is the major improvements within the last year that has cause the Oracle EBS CRM software to work smoothly and quickly within the workplace. ### 32. Oracle EBS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2018 **What do you like best about Oracle EBS CRM?** It’s all in one solution for all major needs of business. You can integrate all oracle system with each other which gives your perfect result, because the entire system developed within a group. Oracles EBS provides you integration with advance technologies including Web Server, Java and Apache. As compare to other ERP’s deployment. EBS implements is lower in cost. It offers you customized reporting features to which you can create a dashboard as per business needs. **What do you dislike about Oracle EBS CRM?** The functions, which EBS offers, is not user friendly. Therefore, you might need a training in order to understand EBS features. It only works on best practices of businesses. Its not possible to create your own process flow whereas EBS provides you all the processes which have been in practicing in businesses globally. The cost of system is higher. It would suggested. Go with EBS only if you Medium level or above enterprises. Sometime it works slow, ,when you export the heavy files. **What problems is Oracle EBS CRM solving and how is that benefiting you?** The key reason of investing in EBS was to boost our business efficiency and smooth operational activities. EBS has an excellent exposure with different mjultinational groups. They offers several products with the same terminology which help users to integrate, if you are using more products of Oracle. You are open for idea. If you want anything needs to be added which was never be part of Oracle. . ### 33. Healthcare professionals **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 12, 2019 **What do you like best about Oracle EBS CRM?** Crm has a long record of great products. **What do you dislike about Oracle EBS CRM?** The screen to screen takes to much maneuverability. **What problems is Oracle EBS CRM solving and how is that benefiting you?** Houses cases better. ### 34. Oracle is the newest data base system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2019 **What do you like best about Oracle EBS CRM?** a multi-model database management system produced and marketed by Oracle Corporation. It is a database commonly used for running online transaction processing, data warehousing and mixed database workloads. **What do you dislike about Oracle EBS CRM?** The transaction processing is slow and data warehousing may be unsecure **What problems is Oracle EBS CRM solving and how is that benefiting you?** Lack of brick and motar and trying to go paperfree ### 35. CRM **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2019 **What do you like best about Oracle EBS CRM?** It’s organized pretty well, but honestly that’s about it. Other than that , it’s awful. **What do you dislike about Oracle EBS CRM?** Pretty much everything. It’s difficult to book orders, keep updated, and asks irrelevant information for opportunities. **What problems is Oracle EBS CRM solving and how is that benefiting you?** Sales Tracking ### 36. So easy a 5 year old could use it **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2018 **What do you like best about Oracle EBS CRM?** Easy to use interface top notch support makes using this software fast and easy like my ex lol **What do you dislike about Oracle EBS CRM?** It takes a lot of time publishing the registers when it comes to a list of products or defective products and if you make a mistake its to difficult to remove it. **What problems is Oracle EBS CRM solving and how is that benefiting you?** You can publish the data for the company´s managers and they would have access to the numbers or registers that you sent. ### 37. Oracle review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2019 **What do you like best about Oracle EBS CRM?** Simple to navigate and figure out... easy to teach a team and use **What do you dislike about Oracle EBS CRM?** Amount of clicks to get to what you need **Recommendations to others considering Oracle EBS CRM:** Easy for all to learn and won’t take long to teach a team **What problems is Oracle EBS CRM solving and how is that benefiting you?** Expenses ### 38. very nice **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2019 **What do you like best about Oracle EBS CRM?** 1I like on how easy it is to use Oracle, it is very simple and easy **What do you dislike about Oracle EBS CRM?** I dislike people and mostly this application, **What problems is Oracle EBS CRM solving and how is that benefiting you?** It gives a benefit as an anti-virus ### 39. Easier than our old system, but has its faults. **Rating:** 3.5/5.0 stars **Reviewed by:** Faith B. | Manager Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2018 **What do you like best about Oracle EBS CRM?** I like that everything is electronic and up to speeds without loading or stalling. I like how vivid all of our stats and information is to us while working. I also enjoy their customer service team and their troubleshooting. **What do you dislike about Oracle EBS CRM?** I dislike the amount of time it takes to get ahold of the company when there is an issue. I dislike when the system freezes or she's itself down to do updates during business hours. **What problems is Oracle EBS CRM solving and how is that benefiting you?** More timely on orders and better labor percentages per hour. ### 40. Very intuitive! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2019 **What do you like best about Oracle EBS CRM?** I really like how this software is user-friendly. It's straight-forward and simple to navigate. **What do you dislike about Oracle EBS CRM?** Initially, it took a little more time to learn about the software. **What problems is Oracle EBS CRM solving and how is that benefiting you?** A simple solution in effective communication in a busy business environment. ### 41. Does the job, little clunky at times **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2018 **What do you like best about Oracle EBS CRM?** I really like the mass amount of data that you can store and pull. **What do you dislike about Oracle EBS CRM?** Unstable, can be full of errors that aren't resolved. **Recommendations to others considering Oracle EBS CRM:** More streamlined, fixing bugs before rolling out new updates. **What problems is Oracle EBS CRM solving and how is that benefiting you?** As I said in my "like" section, the information is very useful. There's a lot of room for improvement, however. ### 42. Very helpful useful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Oracle EBS CRM?** helps business applications for automating customer relationship management **What do you dislike about Oracle EBS CRM?** Nothing. Very helpful useful to growthment **What problems is Oracle EBS CRM solving and how is that benefiting you?** Helps with integrated set of business applications for automating customer relationship management and growth ### 43. Oracle CRM, behind the times **Rating:** 0.0/5.0 stars **Reviewed by:** Telemak K. | RSM, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2018 **What do you like best about Oracle EBS CRM?** That they've actually sort of upgraded the UI. **What do you dislike about Oracle EBS CRM?** The fact that the usability is still poor. Quoting is laborious and breaks all the time. **Recommendations to others considering Oracle EBS CRM:** Id say unless it's the cheapest and you have existing investments in Oracle, then it's really not worth it. Oracle is very far behind other solutions and is very difficult to work with as a company. **What problems is Oracle EBS CRM solving and how is that benefiting you?** Little value is gained by CRM, its a reporting tool. No proper analytics is available and opportunity/account history is gathered in different tools. ### 44. Excellent! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2018 **What do you like best about Oracle EBS CRM?** The folks at Oracle all ways listen to what I have to say. I am always astonished by there helpfullness. **What do you dislike about Oracle EBS CRM?** Sometimes I feel like I am misunderstood, but this is okay; I explain what I need and they help me out. **What problems is Oracle EBS CRM solving and how is that benefiting you?** I am figuring out how to advertize my starbucks franchise to the local area. Mostly college students. Oracle has helped me do just that. ### 45. Super great **Rating:** 5.0/5.0 stars **Reviewed by:** Kimmy N. | Independent Distributor, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2018 **What do you like best about Oracle EBS CRM?** All of the aspects of the entire program layout **What do you dislike about Oracle EBS CRM?** Nothing that I dislike the great totally out weigh the bad **Recommendations to others considering Oracle EBS CRM:** Yea **What problems is Oracle EBS CRM solving and how is that benefiting you?** A solution ### 46. Oracle Backoffice **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2018 **What do you like best about Oracle EBS CRM?** The organization is easy to understand. **What do you dislike about Oracle EBS CRM?** Each category can dive you into a rabbit hole, so while it looks like its straightforward and what you're looking for its just a nice mask to a more complicated interface. **What problems is Oracle EBS CRM solving and how is that benefiting you?** Using it for performance management tracking and eliminating excessive paperwork that needs to be kept and managed over the year. At the end of the year, we are able to use information inputted throughout the year and already have it compiled for a yearly grade. ### 47. Oracle powered sales force **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2018 **What do you like best about Oracle EBS CRM?** I like the easy user friendly user interface. **What do you dislike about Oracle EBS CRM?** One of my biggest gripes about this oracle is sometimes it does disconnect and have to start the sale over. **What problems is Oracle EBS CRM solving and how is that benefiting you?** I’m eliminating the need to run the software on every single computer I’m able to connect remotely via a server. ### 48. Could use some updates **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2019 **What do you like best about Oracle EBS CRM?** I like that it’s widely used across many retailers **What do you dislike about Oracle EBS CRM?** It dosent run as smoothly on Mac and Apple operating systems. **What problems is Oracle EBS CRM solving and how is that benefiting you?** Customer outreach and retention ### 49. Okay system **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2018 **What do you like best about Oracle EBS CRM?** I like that you recieve all information on one log in source **What do you dislike about Oracle EBS CRM?** Only one person in our office is allowed in the system at a time or it will not allow you to cut a check or make a batch paymeny **Recommendations to others considering Oracle EBS CRM:** Na **What problems is Oracle EBS CRM solving and how is that benefiting you?** Customers get what they need in a fast manner ### 50. Oracle **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2019 **What do you like best about Oracle EBS CRM?** This software is fairly intuitive to navigate **What do you dislike about Oracle EBS CRM?** This software does seems to crash somewhat often **What problems is Oracle EBS CRM solving and how is that benefiting you?** Our company has used it to track/process online orders made by employees ## Oracle EBS CRM Discussions - [How can Zoho CRM help a business that manages real-time data and automation?](https://www.g2.com/discussions/how-can-zoho-crm-help-a-business-that-manages-real-time-data-and-automation) - 1 comment, 1 upvote - [What is Oracle EBS CRM used for?](https://www.g2.com/discussions/what-is-oracle-ebs-crm-used-for) - 1 comment - [What CRM does Oracle use?](https://www.g2.com/discussions/oracle-ebs-crm-what-crm-does-oracle-use) - 2 comments - [What is Oracle EBS system?](https://www.g2.com/discussions/what-is-oracle-ebs-system) - 2 comments - [Does Oracle have a CRM?](https://www.g2.com/discussions/does-oracle-have-a-crm) - 2 comments - [View Oracle EBS CRM pricing details and edition comparison](https://www.g2.com/products/oracle-ebs-crm/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-27+14%3A13%3A42+-0500&secure%5Bsession_id%5D=78ba1815-d7e4-4495-ba5e-7160e024ae52&secure%5Btoken%5D=84fd070934ec64c050b04c4208bfc5ce069ce75f11a3d675f87cd51260a7c844&format=llm_user) ## Oracle EBS CRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Oracle EBS CRM Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,676 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - 3.8/5.0 (1,462 reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) - 4.2/5.0 (891 reviews)