# Dynamics 365 Sales vs Oracle EBS CRM Comparison

---
## Frequently Asked Questions

### What is the difference between Microsoft Dynamics 365 Sales vs Oracle EBS?

Microsoft Dynamics 365 Sales stands out for its deep Microsoft ecosystem integration and automation, while Oracle EBS is favored for its unified enterprise data and robust process integration.

| [Microsoft Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) | [Oracle EBS](https://www.g2.com/products/oracle-ebs-crm/reviews) |
| --- | --- |
| 3.8/5 (1,623 reviews) | 3.9/5 (251 reviews) |
| Mid-Market | Enterprise |
| 7.2 | 7.8 |
| 7.5 | 8.0 |
| Integration with Microsoft 365 and workflow automation | Unified enterprise data and process integration |



### How do the pricing models of Microsoft Dynamics 365 Sales and Oracle EBS compare?

Oracle EBS is rated higher for value, with a superior Price/Cost satisfaction score compared to Microsoft Dynamics 365 Sales.

- **Microsoft Dynamics 365 Sales:** In recent reviews, several buyers mention that licensing can be confusing and costs can add up, especially when adding advanced features or AI capabilities.
- **Oracle EBS:** Reviewers highlight that while Oracle EBS can be expensive, its unified platform and integration with financials and supply chain are seen as delivering strong value for large organizations.



### What are the best alternatives to Microsoft Dynamics 365 Sales and Oracle EBS?

The top three alternatives to Microsoft Dynamics 365 Sales and Oracle EBS are Agentforce Sales, ActiveCampaign, and HubSpot Sales Hub.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Microsoft Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) | 3.8/5 (1,623 reviews) | Mid-Market | Licensing can be confusing and costs can add up | Integration with Microsoft 365 and workflow automation |
| [Oracle EBS](https://www.g2.com/products/oracle-ebs-crm/reviews) | 3.9/5 (251 reviews) | Enterprise | Expensive but delivers strong value for large organizations | Unified enterprise data and process integration |
| [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5 (25,876 reviews) | Mid-Market | — | Comprehensive CRM capabilities and scalability |
| [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) | 4.4/5 (14,780 reviews) | Small-Business | — | Marketing automation and ease of use |
| [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) | 4.4/5 (13,909 reviews) | Small-Business | — | User-friendly interface and strong sales pipeline management |



### Which CRM features should I prioritize when comparing Microsoft Dynamics 365 Sales and Oracle EBS?

Buyers comparing Microsoft Dynamics 365 Sales and Oracle EBS should prioritize integration capabilities, customization, automation, ease of use, and reporting/analytics.

- **Integration:** Microsoft Dynamics 365 Sales has 11 all-time mentions for integrations, while Oracle EBS has 4 all-time mentions for integration and 3 for seamless integration.
- **Customization:** Customization is cited 9 times for Microsoft Dynamics 365 Sales and once for Oracle EBS; easy customization is mentioned 8 times for Microsoft Dynamics 365 Sales and once for Oracle EBS.
- **Automation:** Automation is mentioned 8 times for Microsoft Dynamics 365 Sales; Oracle EBS is noted for automating complex business processes in recent reviews.
- **Ease of Use:** Microsoft Dynamics 365 Sales has 21 all-time mentions for ease of use; Oracle EBS has 1 all-time mention and several recent reviews noting a dated interface.
- **Reporting/Analytics:** Microsoft Dynamics 365 Sales is praised for advanced dashboards and analytics; Oracle EBS is noted for strong reporting and analytics features in recent reviews.



### What are the pros and cons of Microsoft Dynamics 365 Sales vs Oracle EBS?

Microsoft Dynamics 365 Sales is strongest in Microsoft ecosystem integration and automation, while Oracle EBS excels in unified enterprise data and process integration.

- **Microsoft Dynamics 365 Sales strengths:** Integration with Microsoft 365 (11 all-time mentions for integrations), lead management (11), customization (9), automation (8), and ease of use (21).
- **Microsoft Dynamics 365 Sales trade-offs:** Learning curve (13), complexity (8), not intuitive (7), and cost concerns (6).
- **Oracle EBS strengths:** Unified enterprise data, seamless integration with financials and supply chain (4 for integration, 3 for seamless integration), customer management (2), and efficiency (2).
- **Oracle EBS trade-offs:** Outdated interface, high complexity (2), learning curve (3), and customization often requiring technical expertise.



### Is Microsoft Dynamics 365 Sales or Oracle EBS better for small businesses?

ActiveCampaign and HubSpot Sales Hub are better suited for small businesses, while Microsoft Dynamics 365 Sales and Oracle EBS are primarily used by mid-market and enterprise segments.

- **Microsoft Dynamics 365 Sales:** Largest segment is Mid-Market; reviewers note that pricing and complexity can be challenging for small businesses.
- **Oracle EBS:** Largest segment is Enterprise; reviewers highlight that it is best suited for large organizations and may be too complex and costly for small companies.



### Which CRM platform has better integrations?

Microsoft Dynamics 365 Sales is favored for integrations, especially within the Microsoft ecosystem.

- **Microsoft Dynamics 365 Sales:** Integrations with Microsoft Teams (3 all-time mentions), Microsoft Power BI (1), and Outlook are frequently cited in reviews.
- **Oracle EBS:** Reviewers mention integration with Oracle EBS modules and financials (4 all-time mentions for integration, 3 for seamless integration), but fewer third-party integration mentions overall.



### How do Microsoft Dynamics 365 Sales and Oracle EBS compare on customer support?

Oracle EBS scores higher on Quality of Support, with a 0.5-point advantage over Microsoft Dynamics 365 Sales.

- **Microsoft Dynamics 365 Sales:** Reviewers describe support as generally helpful but note variability, with some citing slow response times and the need for external consultants for advanced issues.
- **Oracle EBS:** Reviewers consistently praise the support ecosystem, highlighting fast response times and extensive resources, especially for complex implementations.



### Which is easier to implement, Microsoft Dynamics 365 Sales or Oracle EBS?

Oracle EBS is rated higher for Ease of Setup, with a 0.6-point advantage over Microsoft Dynamics 365 Sales.

- **Microsoft Dynamics 365 Sales:** Reviewers frequently mention a steep learning curve and the need for technical expertise during setup, especially for advanced customizations and integrations.
- **Oracle EBS:** Reviewers note that while the system is complex, setup is straightforward for organizations with dedicated IT resources, and the unified platform simplifies onboarding for large enterprises.



### Which product has better Customization?

Microsoft Dynamics 365 Sales is more frequently cited for customization capabilities than Oracle EBS.

- **Microsoft Dynamics 365 Sales:** Customization is mentioned 9 times all-time, with easy customization cited 8 times; reviewers highlight robust configuration options and flexibility.
- **Oracle EBS:** Customization is mentioned once all-time, with reviewers noting that customization often requires technical expertise and is less flexible than modern CRM tools.



| | Dynamics 365 Sales | Oracle EBS CRM | 
|---|---|---|
| **Star Rating** | 3.8 out of 5 | 3.9 out of 5 | 
| **Total Reviews** | 1,623 | 252 | 
| **Largest Market Segment** | Mid-Market (39.5% of reviews) | Enterprise (45.4% of reviews) | 
| **Entry Level Price** | $210/month per user | No pricing available | 

---
## Top Pros & Cons

### Dynamics 365 Sales

Pros:
- Ease of Use (18 reviews)
- Integrations (11 reviews)

Cons:
- Learning Curve (12 reviews)
- Complexity (7 reviews)

### Oracle EBS CRM

Pros:
- Integration (3 reviews)
- Customer Management (2 reviews)

Cons:
- Learning Curve (2 reviews)
- Limited Features (2 reviews)

---
## Ratings Comparison
| Rating | Dynamics 365 Sales | Oracle EBS CRM | 
|---|---|---|
  | **Meets Requirements** | 8.1 (1295 reviews) | 8.5 (198 reviews) | 
  | **Ease of Use** | 7.5 (1301 reviews) | 8.0 (197 reviews) | 
  | **Ease of Setup** | 7.2 (421 reviews) | 7.8 (65 reviews) | 
  | **Ease of Admin** | 7.6 (386 reviews) | 8.2 (44 reviews) | 
  | **Quality of Support** | 7.5 (1136 reviews) | 8.0 (177 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.8 (381 reviews) | 8.5 (43 reviews) | 
  | **Product Direction (% positive)** | 6.3 (1269 reviews) | 6.6 (189 reviews) | 

---
## Pricing

### Dynamics 365 Sales

#### Entry-Level Pricing

Plan: Dynamics 365 Plan

Price: $210 /month per user

Description: Get full use of all applications in one comprehensive, cost-efficient option.


[Browse all 3 editions](https://www.g2.com/products/dynamics-365-sales/pricing)

#### Free Trial

No

### Oracle EBS CRM

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 7.9/10 | 1205 |
| **Oracle EBS CRM** | 8.3/10 | 178 |

#### Sales Force Automation

| Feature | Dynamics 365 Sales | Oracle EBS CRM | 
|---|---|---|
| **Contact & Account Management** | 8.1 (967 reviews) ✓ Verified | 8.5 (129 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 7.9 (679 reviews) ✓ Verified | 8.2 (106 reviews) ✓ Verified | 
| **Opportunity & Pipeline Mgmt.** | 7.9 (909 reviews) ✓ Verified | 8.2 (112 reviews) ✓ Verified | 
| **Task / Activity Management** | 7.8 (973 reviews) ✓ Verified | 8.2 (131 reviews) ✓ Verified | 
| **Territory & Quota Management** | 7.6 (736 reviews) ✓ Verified | 8.3 (109 reviews) ✓ Verified | 
| **Desktop Integration** | 7.9 (871 reviews) ✓ Verified | 8.3 (124 reviews) ✓ Verified | 
| **Product & Price List Management** | 7.6 (730 reviews) ✓ Verified | 8.0 (117 reviews) ✓ Verified | 
| **Quote & Order Management** | 7.8 (723 reviews) ✓ Verified | 8.2 (116 reviews) ✓ Verified | 
| **Customer Contract Management** | 8.0 (768 reviews) ✓ Verified | 8.5 (116 reviews) ✓ Verified | 
| **Contract/License Management** | Not enough data | Not enough data | 

#### Marketing Automation

| Feature | Dynamics 365 Sales | Oracle EBS CRM | 
|---|---|---|
| **Email Marketing** | 7.6 (754 reviews) ✓ Verified | 8.3 (99 reviews) ✓ Verified | 
| **Campaign Management** | 7.5 (732 reviews) ✓ Verified | 8.2 (97 reviews) ✓ Verified | 
| **Lead Management** | 7.9 (824 reviews) ✓ Verified | 8.3 (103 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 7.6 (642 reviews) ✓ Verified | 8.2 (96 reviews) ✓ Verified | 
| **Email Management** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Deal Management** | Not enough data | Not enough data | 

#### Customer Support

| Feature | Dynamics 365 Sales | Oracle EBS CRM | 
|---|---|---|
| **Case Management** | 8.0 (708 reviews) ✓ Verified | 8.1 (110 reviews) ✓ Verified | 
| **Customer Support Portal** | 7.8 (672 reviews) ✓ Verified | 8.1 (119 reviews) ✓ Verified | 
| **Knowledge Base** | 7.9 (694 reviews) ✓ Verified | 8.3 (120 reviews) ✓ Verified | 
| **Call Center Features** | 7.7 (603 reviews) ✓ Verified | 8.1 (98 reviews) ✓ Verified | 
| **Support Analytics** | 7.9 (630 reviews) ✓ Verified | 8.1 (109 reviews) ✓ Verified | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Opportunity Management** | Not enough data | Not enough data | 
| **Sales Pipeline Management** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Pipeline Management** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Channel Management** | Not enough data | Not enough data | 
| **Commission Management** | Not enough data | Not enough data | 
| **Field Sales Management** | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | Dynamics 365 Sales | Oracle EBS CRM | 
|---|---|---|
| **Reporting** | 7.9 (897 reviews) ✓ Verified | 8.1 (118 reviews) ✓ Verified | 
| **Dashboards** | 7.9 (946 reviews) ✓ Verified | 8.2 (125 reviews) ✓ Verified | 
| **Forecasting** | 7.7 (784 reviews) ✓ Verified | 8.3 (112 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Dynamics 365 Sales | Oracle EBS CRM | 
|---|---|---|
| **Social Collaboration Features** | 7.5 (556 reviews) ✓ Verified | 8.1 (85 reviews) ✓ Verified | 
| **Social Network Integration** | 7.6 (550 reviews) ✓ Verified | Feature Not Available | 
| **Mobile User Support** | 7.4 (621 reviews) ✓ Verified | 8.1 (89 reviews) ✓ Verified | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Customer Support** | Not enough data | Not enough data | 
| **Multi-Channel Social Integration** | Not enough data | Not enough data | 

#### Platform

| Feature | Dynamics 365 Sales | Oracle EBS CRM | 
|---|---|---|
| **Customization** | 8.1 (294 reviews) ✓ Verified | 8.4 (36 reviews) ✓ Verified | 
| **Workflow Capability** | 8.1 (310 reviews) ✓ Verified | 8.4 (40 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.2 (303 reviews) ✓ Verified | 8.2 (41 reviews) ✓ Verified | 
| **Internationalization** | 7.9 (228 reviews) ✓ Verified | 8.5 (36 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 7.9 (250 reviews) ✓ Verified | 8.3 (39 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 7.9 (278 reviews) ✓ Verified | 8.9 (37 reviews) ✓ Verified | 
| **Performance and Reliability** | 7.7 (293 reviews) ✓ Verified | 8.5 (39 reviews) ✓ Verified | 
| **Output Document Generation** | 7.8 (255 reviews) ✓ Verified | 8.5 (38 reviews) ✓ Verified | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 

#### Integration

| Feature | Dynamics 365 Sales | Oracle EBS CRM | 
|---|---|---|
| **Data Import & Export Tools** | 7.9 (298 reviews) ✓ Verified | 8.7 (39 reviews) ✓ Verified | 
| **Integration APIs** | 7.8 (235 reviews) ✓ Verified | 8.3 (37 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.6 (240 reviews) ✓ Verified | 8.3 (36 reviews) ✓ Verified | 
| **Third-Party Integration** | Not enough data | Not enough data | 
| **Internal Chat Integration** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Prospecting Tools** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dynamics 365 Sales | Oracle EBS CRM | 
|---|---|---|
| **AI Text Generation** | 7.9 (18 reviews) | 8.6 (13 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 
| **Proposal Generation** | Not enough data | Not enough data | 

#### Agentic AI - CRM

| Feature | Dynamics 365 Sales | Oracle EBS CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 7.7 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (9 reviews) | Not enough data | 
| **Adaptive Learning** | 9.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 9.0 (5 reviews) | Not enough data | 
| **Decision Making** | 9.0 (5 reviews) | Not enough data | 
| **Calendar/Reminder System** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Dynamics 365 Sales | Oracle EBS CRM | 
|---|---|---|
| **Search/Filter** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Batch Processing** | Not enough data | Not enough data | 
| **Email Tracking** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Pipeline Reports** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Referral Tracking** | Not enough data | Not enough data | 
| **Quotes/Estimates** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Marketing Automation** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Sales Reports** | Not enough data | Not enough data | 
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Lead Scoring** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Calendar Sync** | Not enough data | Not enough data | 
| **For Startups** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Sales Trend Analysis** | Not enough data | Not enough data | 
| **For iPad Devices** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **For Mac Devices** | Not enough data | Not enough data | 
| **Landing Pages/Web Forms** | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Web-based Deployment** | Not enough data | Not enough data | 
| **Softphone** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Email Sequences** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Lead Assignment** | Not enough data | Not enough data | 
| **For Small Businesses** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Business Card/Badge Scanning** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Customer Social Profiles** | Not enough data | Not enough data | 
| **Social Promotion** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Social Media Monitoring** | Not enough data | Not enough data | 
| **Customer Engagement** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Brand Tracking** | Not enough data | Not enough data | 
| **Audience Targeting** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 8.6/10 | 23 |
| **Oracle EBS CRM** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Dynamics 365 Sales | Oracle EBS CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 

#### Data Sourcing

| Feature | Dynamics 365 Sales | Oracle EBS CRM | 
|---|---|---|
| **Data Sourcing** | 8.7 (22 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.4 (22 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.3 (21 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.2 (22 reviews) | Not enough data | 
| **Data Segmentation** | 8.7 (21 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Dynamics 365 Sales | Oracle EBS CRM | 
|---|---|---|
| **Lead Scoring** | 8.7 (21 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.7 (20 reviews) | Not enough data | 
| **Risk Analysis** | 8.4 (20 reviews) | Not enough data | 
| **Live Forecasting** | 8.4 (20 reviews) | Not enough data | 
| **Budgeting/Forecasting** | Not enough data | Not enough data | 
| **Correlation Analysis** | Not enough data | Not enough data | 
| **Competitive Analysis** | Not enough data | Not enough data | 
| **Sales Trend Analysis** | Not enough data | Not enough data | 
| **Statistical Analysis** | Not enough data | Not enough data | 

#### Sales Management

| Feature | Dynamics 365 Sales | Oracle EBS CRM | 
|---|---|---|
| **Live Pipeline Management** | 8.8 (21 reviews) | Not enough data | 
| **Sales Gamification** | 8.8 (20 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.4 (21 reviews) | Not enough data | 
| **Activity Tracking** | 8.7 (21 reviews) | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Opportunity Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Dynamics 365 Sales | Oracle EBS CRM | 
|---|---|---|
| **Dynamic Modeling** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Dashboard Creation** | Not enough data | Not enough data | 
| **Modeling & Simulation** | Not enough data | Not enough data | 
| **Exception Reporting** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Sales Reports** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **"What If" Scenarios** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Graphical Data Presentation** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Business Process Control** | Not enough data | Not enough data | 
| **Multi-Currency** | Not enough data | Not enough data | 
| **Pipeline Reports** | Not enough data | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 8.6/10 | 6 |
| **Oracle EBS CRM** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Dynamics 365 Sales | Oracle EBS CRM | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Training

| Feature | Dynamics 365 Sales | Oracle EBS CRM | 
|---|---|---|
| **Knowledge Base** | 8.9 (6 reviews) | Not enough data | 
| **Coaching Materials** | 8.6 (6 reviews) | Not enough data | 
| **Playbook Creation** | 7.5 (6 reviews) | Not enough data | 
| **Video Record** | 8.6 (6 reviews) | Not enough data | 

#### Feedback

| Feature | Dynamics 365 Sales | Oracle EBS CRM | 
|---|---|---|
| **Review** | 8.9 (6 reviews) | Not enough data | 
| **Scorecard** | 8.9 (6 reviews) | Not enough data | 
| **Coaching Card** | 8.6 (6 reviews) | Not enough data | 
| **Leaderboard** | 9.2 (6 reviews) | Not enough data | 
| **Real-Time Updates** | 8.6 (6 reviews) | Not enough data | 
| **Notifications** | 8.6 (6 reviews) | Not enough data | 
| **Competition** | 8.6 (6 reviews) | Not enough data | 

#### Generative AI

| Feature | Dynamics 365 Sales | Oracle EBS CRM | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Dynamics 365 Sales | Oracle EBS CRM | 
|---|---|---|
| **Performance Metrics** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Automatic Transcription** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Sales Reports** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Built-in Course Authoring** | Not enough data | Not enough data | 
| **Learning Paths/Tracks** | Not enough data | Not enough data | 
| **Assessment Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Goal Setting/Tracking** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Learning Management** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Training Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | 
| **Recommendations** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Onboarding** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to Dynamics 365 Sales (2):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching)



---
## Reviewer Demographics

### By Company Size

| Segment | Dynamics 365 Sales | Oracle EBS CRM | 
|---|---|---|
| **Small-Business** | 31.1% | 23.5% | 
| **Mid-Market** | 39.5% | 31.1% | 
| **Enterprise** | 29.4% | 45.4% | 

### By Industry

#### Dynamics 365 Sales

- **Information Technology and Services:** 12.7%
- **Computer Software:** 8.3%
- **Marketing and Advertising:** 3.9%
- **Retail:** 3.9%
- **Financial Services:** 3.9%
- **Accounting:** 2.8%
- **Non-Profit Organization Management:** 2.3%
- **Education Management:** 2.3%
- **Real Estate:** 2.3%
- **Insurance:** 2.3%
- **Other:** 55.3%

#### Oracle EBS CRM

- **Retail:** 7.1%
- **Information Technology and Services:** 5.9%
- **Higher Education:** 5.5%
- **Computer Software:** 5.0%
- **Marketing and Advertising:** 4.2%
- **Telecommunications:** 4.2%
- **Hospital & Health Care:** 3.4%
- **Financial Services:** 3.4%
- **Accounting:** 2.9%
- **Consumer Goods:** 2.5%
- **Other:** 55.9%

---
## Alternatives

### Alternatives to Dynamics 365 Sales

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (27520 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14797 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (14286 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3600 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3743 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2950 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1456 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1158 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (999 reviews)

### Alternatives to Oracle EBS CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (27520 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (999 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (14286 reviews)
- [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2950 reviews)
- [Creatio](https://www.g2.com/products/creatio/reviews) — 4.6/5 stars (360 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3743 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (481 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1114 reviews)

---
## Top Discussions

### Dynamics 365 Sales

- Title: [how can i creat a new feild for the contact?](https://www.g2.com/discussions/how-can-i-creat-a-new-feild-for-the-contact) — 3 comments, 1 upvote
  > **Top comment:** "you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will..."
- Title: [What is Microsoft Dynamics CRM competitive advantage?](https://www.g2.com/discussions/what-is-microsoft-dynamics-crm-competitive-advantage) — 3 comments, 1 upvote
  > **Top comment:** "Dynamics CRM has the advantage of being a part of Microsoft. Some see that as a pro, others a con. Nonetheless, it is a full featured CRM just like several..."
- Title: [I'm new to Dynamics 365 Sales and struggling to set up and customize the sales pipeline. Can someone guide me through this process?](https://www.g2.com/discussions/i-m-new-to-dynamics-365-sales-and-struggling-to-set-up-and-customize-the-sales-pipeline-can-someone-guide-me-through-this-process) — 2 comments
  > **Top comment:** "To set up and customize your sales pipeline in Dynamics 365 Sales:

Define Sales Stages: Go to Settings > Sales > Sales Process to set stages like "Lead,"..."
- Title: [What is Dynamics 365 Sales used for?](https://www.g2.com/discussions/what-is-dynamics-365-sales-used-for) — 1 comment
  > **Top comment:** " Lead management: Capturing and nurturing leads, assigning them to sales representatives, and tracking their progress through the sales funnel.
 ..."
- Title: [What Dynamics 365 application can be used for point of sales?](https://www.g2.com/discussions/what-dynamics-365-application-can-be-used-for-point-of-sales) — 1 comment
  > **Top comment:** "1. In-store and Online Sales.
2.Inventory Management.
3.Customer Engagement.
4.Omnichannel Capabilities.
5.Payment Processing.
6.Reporting and Analytics."

### Oracle EBS CRM

- Title: [What CRM does Oracle use?](https://www.g2.com/discussions/oracle-ebs-crm-what-crm-does-oracle-use) — 2 comments
  > **Top comment:** "Oracle Advertising and Customer Experience (CX) is the name of Oracle's CRM system in the cloud."
- Title: [What is Oracle EBS system?](https://www.g2.com/discussions/what-is-oracle-ebs-system) — 2 comments
  > **Top comment:** "Its ERP suit for managing big business process  like order management , Inventory, shipping, pricing, forecasting, WIP and BOM widely used by big organization."
- Title: [Does Oracle have a CRM?](https://www.g2.com/discussions/does-oracle-have-a-crm) — 2 comments
  > **Top comment:** "Yes"
- Title: [How can Zoho CRM help a business that manages real-time data and automation?](https://www.g2.com/discussions/how-can-zoho-crm-help-a-business-that-manages-real-time-data-and-automation) — 1 comment, 1 upvote
  > **Top comment:** "Zoho CRM can be incredibly beneficial for businesses that manager data and automation in several ways:
- RT Data Management Centralized Data Repository, RT..."
- Title: [What is Oracle EBS CRM used for?](https://www.g2.com/discussions/what-is-oracle-ebs-crm-used-for) — 1 comment
  > **Top comment:** "Oracle EBS CRM helps users or companies to run marketing campaign by sendind emails. It also track sale and leads depends on customers needs. It  manage the..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynamics-365-sales-vs-oracle-ebs-crm)