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Compare Dynamics 365 Sales and Oracle EBS CRM 
At a Glance
Market Segments
Mid-Market (39.2% of reviews)
Enterprise (47.3% of reviews)
Entry-Level Pricing
$210/month per user
No pricing available
Dynamics 365 Sales
Star Rating
(1,610)3.8 out of 5
Market Segments
Mid-Market (39.2% of reviews)
Pros & Cons
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansOracle EBS CRM
Star Rating
(236)3.9 out of 5
Market Segments
Enterprise (47.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Oracle EBS CRMDynamics 365 Sales vs Oracle EBS CRM
When assessing the two solutions, reviewers found Oracle EBS CRM easier to use, set up, and administer. Reviewers also preferred doing business with Oracle EBS CRM overall.
- Reviewers felt that Oracle EBS CRM meets the needs of their business better than Dynamics 365 Sales.
- When comparing quality of ongoing product support, reviewers felt that Oracle EBS CRM is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Oracle EBS CRM over Dynamics 365 Sales.
Pricing
Entry-Level Pricing
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Oracle EBS CRM
No pricing availableFree Trial
Dynamics 365 Sales
No trial information availableOracle EBS CRM
No trial information availableRatings
Meets Requirements
8.1
1,284
8.5
185
Ease of Use
7.4
1,290
8.0
184
Ease of Setup
7.2
410
7.8
51
Ease of Admin
7.6
383
8.2
44
Quality of Support
7.5
1,125
7.9
164
Has the product been a good partner in doing business?
7.8
378
8.5
43
Product Direction (% positive)
6.3
1,265
6.5
180
Features by Category
Sales Force Automation
8.1
964
|
Verified
8.5
122
|
Verified
7.9
679
|
Verified
8.2
101
|
Verified
7.9
902
|
Verified
8.2
109
|
Verified
7.8
970
|
Verified
8.2
125
|
Verified
7.6
735
|
Verified
8.3
107
|
Verified
7.9
865
|
Verified
8.3
121
|
Verified
7.6
729
|
Verified
8.0
114
|
Verified
7.8
719
|
Verified
8.2
113
|
Verified
8.0
768
|
Verified
8.4
110
|
Verified
Marketing Automation
7.6
754
|
Verified
8.3
97
|
Verified
7.5
732
|
Verified
8.1
95
|
Verified
7.8
819
|
Verified
8.3
101
|
Verified
7.6
642
|
Verified
8.2
95
|
Verified
Customer Support
8.0
708
|
Verified
8.1
108
|
Verified
7.8
672
|
Verified
8.1
117
|
Verified
7.9
694
|
Verified
8.2
118
|
Verified
7.7
603
|
Verified
8.0
97
|
Verified
7.9
630
|
Verified
8.1
108
|
Verified
Reporting & Analytics
7.9
896
|
Verified
8.1
117
|
Verified
7.9
944
|
Verified
8.2
122
|
Verified
7.7
783
|
Verified
8.2
111
|
Verified
Mobile & Social
7.5
556
|
Verified
8.1
84
|
Verified
7.6
550
|
Verified
Feature Not Available
7.4
620
|
Verified
8.1
87
|
Verified
Platform
8.1
293
|
Verified
8.4
36
|
Verified
8.1
307
|
Verified
8.4
40
|
Verified
8.2
301
|
Verified
8.2
41
|
Verified
7.9
227
|
Verified
8.5
36
|
Verified
7.9
249
|
Verified
8.3
39
|
Verified
7.8
275
|
Verified
8.9
37
|
Verified
7.7
291
|
Verified
8.5
39
|
Verified
7.8
254
|
Verified
8.5
38
|
Verified
Integration
7.9
297
|
Verified
8.7
39
|
Verified
7.8
232
|
Verified
8.3
37
|
Verified
7.6
238
|
Verified
8.3
36
|
Verified
Generative AI
8.1
18
8.3
11
Agentic AI - CRM
8.0
5
Not enough data
6.7
5
Not enough data
7.4
7
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.7
21
Not enough data
8.5
21
Not enough data
8.4
20
Not enough data
8.1
21
Not enough data
8.7
20
Not enough data
Predictive Analytics
8.7
20
Not enough data
8.6
19
Not enough data
8.3
19
Not enough data
8.3
19
Not enough data
Sales Management
8.8
20
Not enough data
8.7
19
Not enough data
8.5
20
Not enough data
8.7
20
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
Feedback
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Sales and Oracle EBS CRM are categorized as CRM
Unique Categories
Dynamics 365 Sales is categorized as Sales Analytics and Sales Coaching
Oracle EBS CRM has no unique categories
Reviews
Reviewers' Company Size
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Oracle EBS CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.6%
Computer Software
8.4%
Retail
4.0%
Marketing and Advertising
4.0%
Financial Services
3.8%
Other
67.2%
Retail
7.6%
Higher Education
5.8%
Information Technology and Services
5.4%
Computer Software
4.9%
Telecommunications
4.5%
Other
71.9%
Alternatives
Discussions
What is Microsoft Dynamics CRM competitive advantage?
3 Comments
HC
Microsoft Dynamics CRM can help differentiate your business from competitors who’ve implemented but not “adopted” other products. Dynamics CRM functionality...Read more
how can i creat a new feild for the contact?
3 Comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
What is Oracle EBS system?
2 Comments
AP
Its ERP suit for managing big business process like order management , Inventory, shipping, pricing, forecasting, WIP and BOM widely used by big organization.Read more
Does Oracle have a CRM?
2 Comments
IJ
Yes, Oracle has a CRM (Customer Relationship Management) system. It is part of Oracle's larger suite of software solutions.Read more
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