--- title: Oracle EBS CRM Reviews meta_title: 'Oracle EBS CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 251 reviews by the users' company size, role or industry to find out how Oracle EBS CRM works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 251 scale: '5' date_modified: '2026-07-17' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Oracle EBS CRM Reviews **Vendor:** Oracle **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 3.9/5.0 **Total Reviews:** 251 ## About Oracle EBS CRM Oracle E-Business Suite (EBS) Customer Relationship Management (CRM) is a comprehensive suite of applications designed to manage and enhance customer interactions across various channels. It integrates sales, marketing, and service functionalities to provide a unified approach to customer relationship management. By leveraging Oracle EBS CRM, organizations can streamline business processes, improve customer satisfaction, and drive revenue growth. Key Features and Functionality: - Sales Management: Automates the sales process, from lead generation to order fulfillment, ensuring efficient tracking and management of sales activities. - Marketing Automation: Facilitates the planning, execution, and analysis of marketing campaigns, enabling targeted outreach and improved marketing ROI. - Service Management: Provides tools for managing customer service operations, including call centers and field service, to deliver timely and effective support. - Order Capture and Quoting: Streamlines the order management process by integrating quoting and order capture functionalities, reducing errors and accelerating order processing. - Customer Data Management: Maintains a centralized repository of customer information, ensuring data consistency and providing a 360-degree view of customer interactions. Primary Value and Solutions Provided: Oracle EBS CRM addresses the need for a cohesive and integrated approach to managing customer relationships. By unifying sales, marketing, and service processes, it enables organizations to: - Enhance Customer Satisfaction: Deliver personalized and timely interactions, leading to improved customer loyalty and retention. - Increase Operational Efficiency: Automate and streamline business processes, reducing manual efforts and operational costs. - Drive Revenue Growth: Optimize sales and marketing strategies through data-driven insights, leading to increased sales opportunities and higher conversion rates. - Ensure Data Consistency: Maintain accurate and up-to-date customer information across all departments, facilitating informed decision-making and strategic planning. By implementing Oracle EBS CRM, organizations can achieve a holistic view of their customer interactions, leading to more effective engagement strategies and a competitive edge in the marketplace. ## Oracle EBS CRM Pros & Cons **What users like:** - Users value the **seamless integration** of Oracle EBS CRM, enhancing efficiency and visibility across all customer interactions. (4 reviews) - Users appreciate the **seamless integration** of Oracle EBS CRM, enhancing visibility and coordination across business processes. (3 reviews) - Users appreciate the **comprehensive coverage** of Oracle EBS CRM, enhancing relationships without needing separate tools. (2 reviews) - Users value the **integrated customer support** offered by Oracle EBS CRM, fostering strong customer relationships effortlessly. (2 reviews) - Users value the **enhanced efficiency** of Oracle EBS CRM, streamlining processes and improving cross-department collaboration. (2 reviews) - Users value the **seamless lead management** capabilities of Oracle EBS CRM, enhancing collaboration and visibility across teams. (2 reviews) - Collaborative Efforts (1 reviews) - Users find Oracle EBS CRM **easy to use** , enjoying a pleasant experience that enhances efficiency and collaboration. (1 reviews) - Easy Customization (1 reviews) - Easy Integration (1 reviews) **What users dislike:** - Users find the **learning curve steep** , struggling with an outdated interface and complex configurations that hinder productivity. (3 reviews) - Users find the **high complexity** of Oracle EBS CRM frustrating, hindering usability and slowing down overall system performance. (2 reviews) - Users note the **limited features** in Oracle EBS CRM, impacting usability and overall satisfaction in daily tasks. (2 reviews) - Users find the **interface not user-friendly** , leading to frustration and dependence on technical support for customizations. (2 reviews) - Users face **connectivity issues** with Oracle EBS CRM, hindering remote work without relying on third-party solutions. (1 reviews) - Users find the **expertise required** for customization cumbersome, often needing developer assistance for basic tasks. (1 reviews) - Integration Issues (1 reviews) - Limited Customization (1 reviews) - Users find the **user interface outdated** and frustrating, complicating navigation and slowing down overall usage. (1 reviews) - Performance Issues (1 reviews) ## Oracle EBS CRM Reviews ### 1. Easy when it works **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2018 **What do you like best about Oracle EBS CRM?** The system is easy to learn and when you need help or support it is there. **What do you dislike about Oracle EBS CRM?** Only in human error there might be an issue, but it easy to fix. **Recommendations to others considering Oracle EBS CRM:** Oracle is the best for people who are computer savvy. **What problems is Oracle EBS CRM solving and how is that benefiting you?** No issues, its quick to learn. ### 2. Great and relibale software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Oracle EBS CRM?** It is easy to learn and coordinate with for customer service purposes it gives full access to customers data with no errors also great for getting the sales analysis results to show how the employees are progressing in their daily tasks witg customers **What do you dislike about Oracle EBS CRM?** It has errors once you want to click back and access previous pages so it is important to know how to navigate also the search engine for customr data base is not reliable and strong as you may not find the customer by only searching their name **What problems is Oracle EBS CRM solving and how is that benefiting you?** I worked with customer service company for sales and customer support using it for access to customer data base and put new orders ### 3. Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2019 **What do you like best about Oracle EBS CRM?** Connects me to clients in a professional setting **What do you dislike about Oracle EBS CRM?** Overcoming the Learning curve can be challenging to new employees **What problems is Oracle EBS CRM solving and how is that benefiting you?** Helps us reach a larger audience ### 4. The system seems dated and isn't very user friendly. **Rating:** 1.0/5.0 stars **Reviewed by:** Cristina M. | Mass Merchant Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2017 **What do you like best about Oracle EBS CRM?** I like the amount of details the system covers. The tabs allows for several opportunities to include detailed demographics for patients which is helpful for accurate data entry. **What do you dislike about Oracle EBS CRM?** I disliked how it was very confusing to learn and seemed almost dated. It was really easy to get lost in an account and there were many instances where I wanted to edit or remove something but had to ask for help and found it was in a whole different tab. It got kind of frustrating and it slowed down the work pace on a busy day. **Recommendations to others considering Oracle EBS CRM:** Take time to train with it and shadow someone using it because it is very confusing and takes some playing with to get the work flow going. **What problems is Oracle EBS CRM solving and how is that benefiting you?** For audits, it solved the problem of being able to detect demographic details that were missed on orders that were to go out. We were able to catch these errors before an inaccurate claim was submitted which helped us save time. ### 5. Good place for a lot of information. **Rating:** 3.5/5.0 stars **Reviewed by:** Abbie H. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2018 **What do you like best about Oracle EBS CRM?** I liked the sorting options for Oracle, and how useful the information was on there. I liked not having to search through old emails, and only had to go to one place to find information. **What do you dislike about Oracle EBS CRM?** I sometimes had to dig through several files before finding what I needed. However, that was more an issue of the organization rather than Oracle itself. **What problems is Oracle EBS CRM solving and how is that benefiting you?** It put a lot of important information into one spot, which was very helpful. It made finding documents and policies much easier than sifting through various emails. ### 6. Oracle **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2018 **What do you like best about Oracle EBS CRM?** Simplicity, the software is easy to learn and works well. **What do you dislike about Oracle EBS CRM?** More tutorials and in-depth videos provided to help us learn more **What problems is Oracle EBS CRM solving and how is that benefiting you?** Daily operations struggles. ### 7. Its very clear and concise. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2018 **What do you like best about Oracle EBS CRM?** I like that you can search up what you need quickly. **What do you dislike about Oracle EBS CRM?** I dislike that it dosent always have every product. **What problems is Oracle EBS CRM solving and how is that benefiting you?** The benefits are that we help the customer. ### 8. Excellent customization **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2018 **What do you like best about Oracle EBS CRM?** The fact that you can customize the software to fulfill every company's needs **What do you dislike about Oracle EBS CRM?** The software manuals are to extensive, sometimes get certain information can take a lot of time **Recommendations to others considering Oracle EBS CRM:** This software will help you manage all the information you need to succeed **What problems is Oracle EBS CRM solving and how is that benefiting you?** Administration of data base information ### 9. Decent but not quite perfect **Rating:** 3.0/5.0 stars **Reviewed by:** Maryanne W. | Data Entry, Writing and Editing, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2018 **What do you like best about Oracle EBS CRM?** The system is easy to navigate. Simple answers to most problems that occur. **What do you dislike about Oracle EBS CRM?** The system seems to lag and need a rebooting everyday. **Recommendations to others considering Oracle EBS CRM:** Unsure if the lagging in the system is due to daily updates, but perhaps stagger the updates out rather than making it overload the program. **What problems is Oracle EBS CRM solving and how is that benefiting you?** It's easy to organize everything from client reports to future business prospects. ### 10. Grouping **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2018 **What do you like best about Oracle EBS CRM?** Keeping all my info in one place. Like my accounts and shedule of appointments. **What do you dislike about Oracle EBS CRM?** Nothing. It’s a full featured software suite. **What problems is Oracle EBS CRM solving and how is that benefiting you?** Missed opportunity because of poor organization. ### 11. Great program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2018 **What do you like best about Oracle EBS CRM?** It is simply the best database program i have ever used. Nothing compares to it or even coes close. **What do you dislike about Oracle EBS CRM?** I do not really dislike anything about this program. Everything is truely great. **What problems is Oracle EBS CRM solving and how is that benefiting you?** Just the overal use of the program helps out plenty. ### 12. Oracle pos **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2018 **What do you like best about Oracle EBS CRM?** I love the way Oracle interacts through POS and helps with adset type stuff **What do you dislike about Oracle EBS CRM?** Some of the bSic layout is hard to navigate, especially with sign in options **Recommendations to others considering Oracle EBS CRM:** Seems to be. Good product **What problems is Oracle EBS CRM solving and how is that benefiting you?** Oracle tracks alot if matrix for employee sales ### 13. Great customer relationship management too **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2018 **What do you like best about Oracle EBS CRM?** Oracle's software is easy to use and intuitive if you're familiar with oracle products. The standardization that comes with any oracle system is always appreciated.Oracle's software is easy to use and intuitive if you're familiar with any oracle product. The standardization that comes with any oracle system is always appreciated. **What do you dislike about Oracle EBS CRM?** Not always intuitive and user friendly. The system seems to lag and need a rebooting everyday. **Recommendations to others considering Oracle EBS CRM:** Sync of emails with gmail **What problems is Oracle EBS CRM solving and how is that benefiting you?** EBS has helped us stay organized and understand assigned roles and responsibilities. ### 14. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2018 **What do you like best about Oracle EBS CRM?** How easy it is to train new employees on it **What do you dislike about Oracle EBS CRM?** There isnt really anything I dislike about it **Recommendations to others considering Oracle EBS CRM:** Yes **What problems is Oracle EBS CRM solving and how is that benefiting you?** It makes transactions go through a lot quicker than any other system I've used ### 15. Oracle **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2018 **What do you like best about Oracle EBS CRM?** Easy to use and navigate. Loads quickly. **What do you dislike about Oracle EBS CRM?** I have not found anything that I dislike **What problems is Oracle EBS CRM solving and how is that benefiting you?** Makes customer contact easy ### 16. Not the easiest to navigate **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2018 **What do you like best about Oracle EBS CRM?** I was assured that the software was constantly changing and improving. There were intentions of innovation. **What do you dislike about Oracle EBS CRM?** Was not the must user savvy. And there were times in which it were down which caused a lot of issues . **What problems is Oracle EBS CRM solving and how is that benefiting you?** It’s user friendly for a wide range of employees and makes things easier to read and navigate. People are aware of their shifts and money and makes the on boarding process smoother. ### 17. Insight of CRM tool **Rating:** 3.5/5.0 stars **Reviewed by:** Awwad A. | Training Assistant, Professional Training & Coaching, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2017 **What do you like best about Oracle EBS CRM?** Well . This tool has been used to be able to move forward with your customer segment based on your company goals. In my case as i work as consultant with HR company. My role is to find the needs of customers which they are the companies that looking for outsourcing thier department. With EBS CRM we got easily sorting the data and looking what customers are in need to outsource based thier topical performance of the year. Based on all these assumptions and data sorted we can productively produce helpful repprt for our customers that can be easily implemented. **What do you dislike about Oracle EBS CRM?** Based on my usage with my team i hadn’t face an issues but the speed of sources data can put the effort on it. **What problems is Oracle EBS CRM solving and how is that benefiting you?** As hr company our customers are important and we working deeply into tiny spots of our customers issue to solve in reasonable cost. ### 18. Lots of glitches and bugs **Rating:** 3.0/5.0 stars **Reviewed by:** David H. | Territory Sales Representative, Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2017 **What do you like best about Oracle EBS CRM?** It is very customize able, great features and benefits. **What do you dislike about Oracle EBS CRM?** Too many glitches and bugs. I shouldn't have to refresh the page every two minutes. It's rather complex to input the simplest data; I find myself relying on a Microsoft excel spreadsheet to track data. **Recommendations to others considering Oracle EBS CRM:** I recommend keeping CRM very simple and confined to being a basic database as opposed to having all sorts of unnecessary bells and whistles. This is too much in my opinion, and I feel the same way about Salesforce. In the mean time, fixing the glitches and slowdowns constantly experienced would be a great benefit. **What problems is Oracle EBS CRM solving and how is that benefiting you?** I am able to keep records of leads and companies in one platform. ### 19. A system that is not consistent **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Design | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2018 **What do you like best about Oracle EBS CRM?** The system is less daunting when you get some good training .once you start picking up the system it gets easier **What do you dislike about Oracle EBS CRM?** System does not save things always and when addresses are changed in the system. Sometimes they do not copy over even if you save and causes shipment to the wrong locatiions. **What problems is Oracle EBS CRM solving and how is that benefiting you?** Keeping a consistent reservation and sales program ### 20. CRM Journey for R12 **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2018 **What do you like best about Oracle EBS CRM?** The new user interface and integration with EBS **What do you dislike about Oracle EBS CRM?** We are new to CRM and still learning and setting it up completely **What problems is Oracle EBS CRM solving and how is that benefiting you?** Cutomer Experience and satisfaction ### 21. Oracle makes it easy to keep up with employee information **Rating:** 4.0/5.0 stars **Reviewed by:** Michelle M. | Club supervisor field support, Consumer Goods, Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2018 **What do you like best about Oracle EBS CRM?** I like that i can access the necessary information from a web page version, instead of just using the application on my laptop i can use it on my phone in the field. I like the updates to show direct reports and filter for territories i am covering. **What do you dislike about Oracle EBS CRM?** For my purposes everything works well. Maybe a reminder email setup option for requests pending. I find if i don’t actively open my profile i may miss pending items. **What problems is Oracle EBS CRM solving and how is that benefiting you?** staff profiles, time cards, timeoff requests and accruals ### 22. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Animation | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2018 **What do you like best about Oracle EBS CRM?** I love the way it makes me feel entirely. **What do you dislike about Oracle EBS CRM?** I hate the anger it brings to my coworkers when i am done fast. **What problems is Oracle EBS CRM solving and how is that benefiting you?** I am a loterall badass ### 23. great **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2018 **What do you like best about Oracle EBS CRM?** I like the dashboards and easily accessible links **What do you dislike about Oracle EBS CRM?** I don't like how it can take too long to load **What problems is Oracle EBS CRM solving and how is that benefiting you?** keeping track of all leads and what stage they are at ### 24. Use it because it has all the info I need to ensure a great client experience **Rating:** 2.5/5.0 stars **Reviewed by:** Bryn B. | Assistant Vice President Business Banking Relationship Manager, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2017 **What do you like best about Oracle EBS CRM?** The amount of information the system can store and hold. I can virtually find all information needed to be able to answer client questions quickly and have a complete understanding of the past discussions, past bankers,past products/services discussed. **What do you dislike about Oracle EBS CRM?** The actual experience/task to find information. Too many steps involved with terrible noise that dings telling you you are incorrect. **Recommendations to others considering Oracle EBS CRM:** You will need to take some time to fully understand all of the features that you can utilize. Creating a crash course or top 5 things to know how to would be helpful. **What problems is Oracle EBS CRM solving and how is that benefiting you?** Provides a ton of client information in an organized format, keeps/logs past referrals, meetings, and conversations. Lists new leads and has the ability to save from a code list as well as track the amount of touches. Provides insights on clients and there possible needs they may have searched it looked into in the past. ### 25. Great way to organize contacts **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2018 **What do you like best about Oracle EBS CRM?** Great way to keep all contacts in one place. Multiple users across the company and in different locations can access at the same time. Also you can take notes to keep a history. **What do you dislike about Oracle EBS CRM?** Other users can change your contacts which can be annoying. **What problems is Oracle EBS CRM solving and how is that benefiting you?** Solving keeping business contacts organized and easy to find. When you have multiple customers this becomes difficult. ### 26. Easy to use once you figure out the unique features **Rating:** 3.0/5.0 stars **Reviewed by:** Morgan F. | Research Scientist I, Pharmaceuticals, Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2018 **What do you like best about Oracle EBS CRM?** Ability to put in timecards on a weekly basis, and see how project labor is split up between different activities. It is also useful for using the punchout system to make requisitions. This allows us to obtain required materials in a timely fashion. **What do you dislike about Oracle EBS CRM?** Oracle is very glitchy. It often goes down unexpectedly and deletes user data. It also runs slowly, and the menus are usually far from intuitive. **What problems is Oracle EBS CRM solving and how is that benefiting you?** Employees are able to self service time cards. This saves management downtime on approving timecards. ### 27. This program is alright **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2018 **What do you like best about Oracle EBS CRM?** It was easy to use. I liked the task based case management. You could clearly see the tasks for the day. **What do you dislike about Oracle EBS CRM?** It was difficult to find your case if you had forgotten to set a new task. **Recommendations to others considering Oracle EBS CRM:** It is good to use. **What problems is Oracle EBS CRM solving and how is that benefiting you?** Creating customer cases and work with other teams to resolve customers issues or questions. ### 28. Limited experience but easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2018 **What do you like best about Oracle EBS CRM?** I like that Oracle is easy to navigate and I can pick up where I left off. **What do you dislike about Oracle EBS CRM?** I don't like the sensitivity that EBS has when working off of my keyboard- I like to be able to hit enter to submit something, as opposed to clicking with my mouse. **What problems is Oracle EBS CRM solving and how is that benefiting you?** EBS has helped us stay organized and understand committee roles and responsibilities. ### 29. Crm **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2018 **What do you like best about Oracle EBS CRM?** Easy and effective tool for you tracking of opportunities **What do you dislike about Oracle EBS CRM?** May be can have more plugins like salesforce **Recommendations to others considering Oracle EBS CRM:** Easy to use . Good analytics. Can be used on Mobile. **What problems is Oracle EBS CRM solving and how is that benefiting you?** Tracking of opportunities and the dashboard view works for me ### 30. Power of Information in real time **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2018 **What do you like best about Oracle EBS CRM?** The ability to connect all the different departments in one platform, displaying real time data. **What do you dislike about Oracle EBS CRM?** Better user interface can garner more customers **What problems is Oracle EBS CRM solving and how is that benefiting you?** Providing focused solutions to customer inventory issues ### 31. Oracle review **Rating:** 4.0/5.0 stars **Reviewed by:** Cari T. | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Oracle EBS CRM?** Pipeline management is clear and easy to use. **What do you dislike about Oracle EBS CRM?** Redundancy of opportunities and miscalculations **What problems is Oracle EBS CRM solving and how is that benefiting you?** Customer management ### 32. Basic use **Rating:** 5.0/5.0 stars **Reviewed by:** Priscilla H. | Program Technician III/Lead Representative, Government Administration, Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2018 **What do you like best about Oracle EBS CRM?** Efficiency, easy to navigate and user friendly **What do you dislike about Oracle EBS CRM?** System updates seem few and far between. **What problems is Oracle EBS CRM solving and how is that benefiting you?** Documentation ### 33. DHL Oracle Solution Called COMET **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Import and Export | Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2018 **What do you like best about Oracle EBS CRM?** The tool can be very usefull once you have experience with it. **What do you dislike about Oracle EBS CRM?** Non-user friendly. No integration capability **Recommendations to others considering Oracle EBS CRM:** Use salesforce. The DHL version of this tool doesn’t work well **What problems is Oracle EBS CRM solving and how is that benefiting you?** For new hires it takes forever to get used to. Benefits are that they have an app ### 34. Oracle EBS CRM Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Enterprise (> 1000 emp.) **Reviewed Date:** December 28, 2017 **What do you like best about Oracle EBS CRM?** Oracle's software is easy to use and intuitive if you're familiar with any oracle product. The standardization that comes with any oracle system is always appreciated. **What do you dislike about Oracle EBS CRM?** The interface is clunky at times, feels like it was based off an older windows version and hasn't yet but updated. We use windows computers at work but it would be nice to test on mac os to see how it compares. **Recommendations to others considering Oracle EBS CRM:** If you're familiar with any oracle system you'll find EBS CRM intuitive. I would suggest using the trail period before committing to buy but you really need to use the full version to truly appreciate the software and judge whether or not it will work for your particular application. For the most part I have always blindly trusted Oracle for all business applications. **What problems is Oracle EBS CRM solving and how is that benefiting you?** Oracle EBS CRM helps with our business development across several business units. We train all our new employees on how to use the system. ### 35. best ERP platform one can experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2018 **What do you like best about Oracle EBS CRM?** Best BI suite used in SaaS CRM industry. It has sophisticated marketing application.The landing pages, digital tracking. leading scores help it stand out when compared to other platforms. It also offers the best enterprise information security in the cloud CRM industry **What do you dislike about Oracle EBS CRM?** It offers some basic workflows but the main business process management tool is absent. Also it doesnt sync with gmail. **Recommendations to others considering Oracle EBS CRM:** Sync of emails with gmail **What problems is Oracle EBS CRM solving and how is that benefiting you?** BAA (British airport authorities) has implemented in their application these CRM features and the best part is the sales, marketing have all been used efficiently ### 36. Use it for a Human Resources systen through work **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2018 **What do you like best about Oracle EBS CRM?** The ease of the path taken to get to where I need to go. Just click on one thing and youre there. Only log in once **What do you dislike about Oracle EBS CRM?** On the system I use in particular it’s not labeled and I have to click on a couple icons before I get to the right place **What problems is Oracle EBS CRM solving and how is that benefiting you?** System to send all the associates to so they are not asking managers questions all the time. They can go there and see everything for themselves. ### 37. Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2018 **What do you like best about Oracle EBS CRM?** Oracle products are usually up to date with current trends. **What do you dislike about Oracle EBS CRM?** It's actually really confusing software. **What problems is Oracle EBS CRM solving and how is that benefiting you?** Using Sales Force data to track referral sources and leads ### 38. Keeps the site informed on performance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2018 **What do you like best about Oracle EBS CRM?** Continuous stat updates throughout the day. **What do you dislike about Oracle EBS CRM?** Sometimes I have to wait to update stats for an individual or team for 40 minutes or more **What problems is Oracle EBS CRM solving and how is that benefiting you?** We can keep track of statistics like call handle times and transfers. When a trend is noticed we can take action to bring the numbers within goal. ### 39. Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2018 **What do you like best about Oracle EBS CRM?** Great program just confusing to work with. Highly recommend for complex systems. **What do you dislike about Oracle EBS CRM?** Way too confusing and the system crashes sometimes. **What problems is Oracle EBS CRM solving and how is that benefiting you?** Organization & communication ### 40. Oracle EBS CRM review **Rating:** 4.0/5.0 stars **Reviewed by:** April V. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2018 **What do you like best about Oracle EBS CRM?** The design to help sales, services and marketing departments make information driven decisions and manage costs. **What do you dislike about Oracle EBS CRM?** Time keeping arrangement could be better. **What problems is Oracle EBS CRM solving and how is that benefiting you?** I like the way it organizes things so clearly and efficiently; it makes expense reporting much easier! I also like that you are able to see ongoing status updates in regards to whether your expense report has been approved by your supervisor ### 41. Good program with lots of features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2018 **What do you like best about Oracle EBS CRM?** I like how simple it is to view information. Everything is displayed very logically and it was very customizable. **What do you dislike about Oracle EBS CRM?** The only thing would be that it is expensive. **What problems is Oracle EBS CRM solving and how is that benefiting you?** It stores our organization data for our members. ### 42. Slick customer relationship management tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Investment Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2017 **What do you like best about Oracle EBS CRM?** It is so straight forward and easy to use. We have tried like four different ones so far and this was by far the best and easiest. No time at all can train anyone to use it. Integrates well with other Oracle modules in case that would also help you. It is very customizable to where you can actually have what YOU want. **What do you dislike about Oracle EBS CRM?** Took a little while to install on the user's machines, but that can be the case with some software. Requires a lot of patches to stay up to date. **Recommendations to others considering Oracle EBS CRM:** Give it a try. Can really be used for a lot of functions and the best part is you can scale it to the size of your company. **What problems is Oracle EBS CRM solving and how is that benefiting you?** Solves our customer relationship issue. Best part is everyone on our network can use it no matter where in the world. We even having a guy working overseas and eyeing some potential new development and he in it with all the guys we have here in the US. ### 43. Oracle review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2018 **What do you like best about Oracle EBS CRM?** The optics and ability to customize screenview **What do you dislike about Oracle EBS CRM?** The amount of time it takes to properly learn system functions **What problems is Oracle EBS CRM solving and how is that benefiting you?** Organization of customer info producing increase in sales ### 44. Not intuitive **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Oracle EBS CRM?** Nothing I like about this product. It's very hard to use **What do you dislike about Oracle EBS CRM?** Almost everything. It has lot of bugs and has some stupid logic **What problems is Oracle EBS CRM solving and how is that benefiting you?** Maintaining time sheet ### 45. All in one **Rating:** 4.0/5.0 stars **Reviewed by:** Kaden S. | Customer Service Representative, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2018 **What do you like best about Oracle EBS CRM?** This software bundles all your customers needs in one it’s very helpful in keeping organized with consumer reporting **What do you dislike about Oracle EBS CRM?** It seems to have some trouble saving independent servers when first staring business venture **What problems is Oracle EBS CRM solving and how is that benefiting you?** It helps me stay organized and the more I’m organized when dealing with customers accounts ### 46. Oracle **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2018 **What do you like best about Oracle EBS CRM?** This system is not too hard to understand or use. **What do you dislike about Oracle EBS CRM?** I prefer newer forms of technology for work use. **What problems is Oracle EBS CRM solving and how is that benefiting you?** This helps with locating store shipment ### 47. Awesome for small business! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2018 **What do you like best about Oracle EBS CRM?** The free product tour is what won us over! We were very excited to become users after the tour. I am super impressed with this software. **What do you dislike about Oracle EBS CRM?** The fact that support takes a while when needed. Not saying it happens each time, however the one time I had an issue it took me a while to get it resolved. **Recommendations to others considering Oracle EBS CRM:** It will not hurt to tame advantage of the free tour of the product. **What problems is Oracle EBS CRM solving and how is that benefiting you?** Customer relationship management! ### 48. Good Sw **Rating:** 4.0/5.0 stars **Reviewed by:** Betty C. | Sr. Business Development Manager / Sr Sales Engr, Oil & Energy, Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2018 **What do you like best about Oracle EBS CRM?** Well known product Good customer support **What do you dislike about Oracle EBS CRM?** Not any. Good customer support. **What problems is Oracle EBS CRM solving and how is that benefiting you?** Expense report, time sheet etc ### 49. benefits of oracle **Rating:** 4.5/5.0 stars **Reviewed by:** Ashraf F. | PHD Student, Computer & Network Security, Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2018 **What do you like best about Oracle EBS CRM?** customer relationship management (CRM), and supply-chain management (SCM) computer applications either developed or acquired by Oracle. **What do you dislike about Oracle EBS CRM?** I don't have years of experience with this program so I don't have problems yet **What problems is Oracle EBS CRM solving and how is that benefiting you?** supply-chain management (SCM) ### 50. Drives relationships **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2017 **What do you like best about Oracle EBS CRM?** Allowed us a single tool to allow for interactions between us and company and allow for better information management for sales data. Many additional CRM specific apps to allow for adaptation and increase our productivity. Definitely better than the similar SAP product we tested briefly. **What do you dislike about Oracle EBS CRM?** Several different components to it many it a little confusing and I know myself and co workers who were using it, got confused at times and worked with IT to get certain things straightened out, but after that and the initial adaption, wasn't that bad. **Recommendations to others considering Oracle EBS CRM:** If you are involved with the sales process, definitely give it a try. It definitely fills a void in the market and can be taken advantage of to assist in your business improving sales and customer relations between clients. **What problems is Oracle EBS CRM solving and how is that benefiting you?** Solving our customer relationship manager solution ## Oracle EBS CRM Discussions - [How can Zoho CRM help a business that manages real-time data and automation?](https://www.g2.com/discussions/how-can-zoho-crm-help-a-business-that-manages-real-time-data-and-automation) - 1 comment, 1 upvote - [What is Oracle EBS CRM used for?](https://www.g2.com/discussions/what-is-oracle-ebs-crm-used-for) - 1 comment - [What CRM does Oracle use?](https://www.g2.com/discussions/oracle-ebs-crm-what-crm-does-oracle-use) - 2 comments - [What is Oracle EBS system?](https://www.g2.com/discussions/what-is-oracle-ebs-system) - 2 comments - [Does Oracle have a CRM?](https://www.g2.com/discussions/does-oracle-have-a-crm) - 2 comments - [View Oracle EBS CRM pricing details and edition comparison](https://www.g2.com/products/oracle-ebs-crm/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-28+07%3A17%3A12+-0500&secure%5Bsession_id%5D=24dacc12-424c-4cda-97ed-4de4a212f1aa&secure%5Btoken%5D=b77e792baf7b0958e4e9761600fc97c26f9dbda17786c6ec4b266a54a89bb3e8&format=llm_user) ## Oracle EBS CRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Oracle EBS CRM Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,676 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - 3.8/5.0 (1,462 reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) - 4.2/5.0 (891 reviews)