OpenWrench Reviews & Product Details

I appreciate that OpenWrench is customizable, which allows us to tailor it to meet our specific needs for managing work orders across all of our facilities efficiently. The owners truly care about continuously enhancing the platform, which instills confidence that the service will keep improving in ways that benefit the users directly. I also value the control over user access, which ensures that we can manage who has the necessary permissions within the system. Additionally, the initial setup was quite easy, which helped us get started without complications. Review collected by and hosted on G2.com.

I wish that when scheduling a work order, the lead tech and others would automatically populate based on the routing assignments. Currently, I have to manually select the techs every time for each location, which used to be automatic but stopped working, requiring me to choose the lead tech and others every time. Review collected by and hosted on G2.com.

I appreciate how this app allows me to communicate efficiently with my maintenance and repair team, whether the issue is urgent or not. I find it very useful to be able to enter model and serial numbers for each piece of equipment, as well as track expenses associated with them. The option to upload pictures, PDFs, and other important documents directly into the app is helpful, both for maintenance or repair tasks and for storing general information about each item. Additionally, customer support has been excellent—Stacy is always available and responds promptly whenever I need assistance. Review collected by and hosted on G2.com.

The app has experienced occasional outages. Although these were resolved promptly, they can still create problems. Review collected by and hosted on G2.com.

I've worked with various Computerized Maintenance Management Systems (CMMS) of varying sizes and complexity in the past. I knew exactly what I wanted when I began my search for a CMMS that would be deployed in a multi-site retail start-up environment. I came across OpenWrench, introduced it to my team, and off we went. We have been using it for the last six years. I like this app as it allows for growth, flexibility, customization and the customer support has always been exceptional. Review collected by and hosted on G2.com.

The only thing I dislike about OpenWrench is that I didn't find it sooner to deploy than I did. Review collected by and hosted on G2.com.

The simplicity of OpenWrench and how easy it is for my team to use. The OpenWrench team is also very receptive to any feedback or suggestions and has implemented many changes that we have suggested. Review collected by and hosted on G2.com.

I would like the OpenWrench Service app to be optimized for iPads as it is currently not and my Technicians primarily use iPads to access OpenWrench. Review collected by and hosted on G2.com.

I like the easy-to-use dashboards and that I can dispatch contractors directly from the app. The initial setup was very easy. Review collected by and hosted on G2.com.

I dont lile the monthly fee Review collected by and hosted on G2.com.

Ease of daily checklists and monthly PM adherence. Daily reporting alerts you to missed compliance requirements. User friendly maintenance requests and linked vendor work orders and invoicing allow us to track costs and repairs in one place. Review collected by and hosted on G2.com.

Inability to run adhoc or off schedule reporting for open /missed Daily checklists. Review collected by and hosted on G2.com.

Open Wrench allows our staff to submit tickets very easily and the supplier to have direct communication with everyone. We can track and follow-up easily, photos are stored, etc. We also use it to have sites complete routine inspections and upload them. Review collected by and hosted on G2.com.

Supplier integration when they use another platform. That is about the only thing that we have run into in several years of use. Review collected by and hosted on G2.com.

Vendor portal

Inventory - Stock locations, warehouses, etc.

Purchasing is getting better!

QR scanning is the game changer. Review collected by and hosted on G2.com.

Not able to generate our own reports

Not able to filter (if applicable) on all sections in OW

Not having direct APIs with all major fitness equipment brands for easier parts and equipment ordering

No metering in PMs

No ability to attach PDFs in the notes section

No database for equipment manuals

No reporting integration with NetSuite Review collected by and hosted on G2.com.

OpenWrench is the best maintenance management system there is. It's a one stop shop for facilities maintenance. Easy to use system and the back end support is unmatched. We couldn't manage our facilities with out. Review collected by and hosted on G2.com.

No notes. The only down side is more people don't use it. Review collected by and hosted on G2.com.

It is intuitive so it is easy to use. Easy to find important information. Easy for our clients and suppliers. Our account representative is very responsive! Review collected by and hosted on G2.com.

Cannot edit a User e-mail if typed incorrectly. Would like to give Read Only access to clients' budgets Review collected by and hosted on G2.com.