It's been two months since this profile received a new review

OpenWrench Reviews & Product Details

OpenWrench is a top-of-the-line facilities communication and management platform designed to centralize, streamline, and elevate how multi-location businesses handle repairs, maintenance, vendors, and internal teams. At its core, OpenWrench is built around communication. It connects store teams, internal technicians, third-party vendors, facilities managers, and accounting departments in one unified system so everyone can see what is happening, respond quickly, and stay aligned. Rather than relying on emails, phone calls, spreadsheets, and disconnected systems, OpenWrench creates a single source of truth for all facilities activity. The platform enables real-time communication directly within work orders, including messaging, tagging teammates, and sharing photos and video from any device. This reduces miscommunication, speeds up approvals, and ensures that issues are clearly documented. From the moment a problem is reported to the time an invoice is paid, every step is visible and trackable. Beyond communication, OpenWrench delivers comprehensive issue tracking across all locations. Staff can report facilities or IT problems from their phone or computer, and work orders are automatically routed to internal technicians or preferred vendors. The full lifecycle of each job is tracked, providing complete visibility into status, response times, and performance. Planned maintenance functionality allows organizations to automatically generate and dispatch recurring work orders for preventive services such as HVAC inspections, refrigeration checks, or plumbing maintenance. This helps reduce emergency breakdowns and extend equipment lifespan. The asset management module creates a structured database of equipment, including model and serial numbers, warranty status, and service history. Site inspections allow customizable walkthrough checklists to be assigned internally or to vendors. Vendor management tools track service provider performance, while proposal routing and invoice submission features streamline larger projects and payment workflows. Robust analytics transform work order and invoice data into actionable insights, helping leadership reduce costs and improve operational efficiency. OpenWrench is an all-in-one solution for every facilities need. It is a powerful communication engine combined with enterprise-level maintenance management tools, designed to keep locations running smoothly, teams connected, and costs under control.

Product Website

Seller

OpenWrench

Discussions

OpenWrench Community

Languages Supported

English

Overview by

Matt Velker (CEO / Founder at OpenWrench)

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

View More Pricing Information

OpenWrench Integrations

(5)

Verified by OpenWrench

OpenWrench Media

OpenWrench Demo - AI Powered Work Order Search with Customizable Views

Quickly pinpoint the exact work orders you need with advanced search, saved views, and priority-based filtering. OpenWrench lets you create public or private views tailored to your team’s workflow — whether that’s priority tickets, emergency vendors, or location-specific queues. Highlighted keywo...

OpenWrench Demo - Real-Time Collaboration Across Languages with Built-In AI Guidance

Collaborate seamlessly across technicians, managers, and vendors — in-app or via email. OpenWrench centralizes messages, voice notes, translations, and status updates directly within each work order. AI flags “waiting on you” items and highlights what requires action so nothing slips through the ...

OpenWrench Demo - Configurable Work Order Flows with Guided Troubleshooting

Design custom workflows that capture the right details before dispatching work. Built-in troubleshooting guides walk users through structured steps — preventing unnecessary service calls and ensuring technicians arrive prepared. Conditional logic helps stop avoidable tickets while escalating real...

OpenWrench Demo - Compare Location Performance with Site Surveys

Conduct site inspections and walkthroughs with structured scoring and photo documentation. OpenWrench provides clear performance tracking across locations, including historical scoring trends over time. Operations leaders gain visibility into compliance gaps, recurring issues, and execution quali...

OpenWrench Demo - AI Powered Invoice Processing & Line Item Extraction / Classification

Upload invoices and let AI automatically extract and categorize every line item — including labor, parts, travel, freight, and tax. Reduce manual data entry and eliminate duplicate processing. OpenWrench validates totals, highlights discrepancies, and structures invoices for accurate reporting an...

OpenWrench Demo - Advanced Maintenance Analytics & Performance Insights

Track trends, monitor vendor performance, and analyze lifecycle costs across your entire portfolio. OpenWrench delivers insights into approval time, response time, resolution time, spend by priority, and first-time fix rates. Interactive dashboards help operations teams identify bottlenecks, spot...

G2 reviews are authentic and verified.

Here's how.

Verified User in Manufacturing

Mid-Market (51-1000 emp.)

5/2/2025

"Customizable Solution with Minor Improvements Needed"

5/5

What do you like best about OpenWrench?

I appreciate that OpenWrench is customizable, which allows us to tailor it to meet our specific needs for managing work orders across all of our facilities efficiently. The owners truly care about continuously enhancing the platform, which instills confidence that the service will keep improving in ways that benefit the users directly. I also value the control over user access, which ensures that we can manage who has the necessary permissions within the system. Additionally, the initial setup was quite easy, which helped us get started without complications. Review collected by and hosted on G2.com.

What do you dislike about OpenWrench?

I wish that when scheduling a work order, the lead tech and others would automatically populate based on the routing assignments. Currently, I have to manually select the techs every time for each location, which used to be automatic but stopped working, requiring me to choose the lead tech and others every time. Review collected by and hosted on G2.com.

Verified User in Oil & Energy

Mid-Market (51-1000 emp.)

11/19/2025

"Efficient Communication and Top-Notch Support for Maintenance Teams"

4.5/5

What do you like best about OpenWrench?

I appreciate how this app allows me to communicate efficiently with my maintenance and repair team, whether the issue is urgent or not. I find it very useful to be able to enter model and serial numbers for each piece of equipment, as well as track expenses associated with them. The option to upload pictures, PDFs, and other important documents directly into the app is helpful, both for maintenance or repair tasks and for storing general information about each item. Additionally, customer support has been excellent—Stacy is always available and responds promptly whenever I need assistance. Review collected by and hosted on G2.com.

What do you dislike about OpenWrench?

The app has experienced occasional outages. Although these were resolved promptly, they can still create problems. Review collected by and hosted on G2.com.

What problems is OpenWrench solving and how is that benefiting you?

The app helps me keep up with ongoing issues in my facility. It automatically sends email notifications to the appropriate people, which streamlines our communication. In the future, we plan to use the app to monitor equipment expenses, making it easier to determine when replacements are needed. Review collected by and hosted on G2.com.

George G.

Director, Facilities, Construction & Environmental Health and Safety

Mid-Market (51-1000 emp.)

5/9/2025

"Looking for the perfect CMMS solution that doesn't cost a small fortune?"

5/5

What do you like best about OpenWrench?

I've worked with various Computerized Maintenance Management Systems (CMMS) of varying sizes and complexity in the past. I knew exactly what I wanted when I began my search for a CMMS that would be deployed in a multi-site retail start-up environment. I came across OpenWrench, introduced it to my team, and off we went. We have been using it for the last six years. I like this app as it allows for growth, flexibility, customization and the customer support has always been exceptional. Review collected by and hosted on G2.com.

What do you dislike about OpenWrench?

The only thing I dislike about OpenWrench is that I didn't find it sooner to deploy than I did. Review collected by and hosted on G2.com.

What problems is OpenWrench solving and how is that benefiting you?

It allows our end-users to submit work orders for issues they may be experiencing. It's also been an asset to our team who manages all of our facilities across our portfolio by having the ability to schedule PMs and keep on top of maintenance. We've discussed the possibility of expanding it across the organization and create a section where teammates can request IT related requests not just facilities requests. The breadth of the app is endless as are the possibilities that it can help solve. Review collected by and hosted on G2.com.

George V.

Senior National Manager Building Operations

Mid-Market (51-1000 emp.)

7/1/2025

"Facility Maintenance game changer"

5/5

What do you like best about OpenWrench?

The simplicity of OpenWrench and how easy it is for my team to use. The OpenWrench team is also very receptive to any feedback or suggestions and has implemented many changes that we have suggested. Review collected by and hosted on G2.com.

What do you dislike about OpenWrench?

I would like the OpenWrench Service app to be optimized for iPads as it is currently not and my Technicians primarily use iPads to access OpenWrench. Review collected by and hosted on G2.com.

Jesse L.

12/13/2025

"Simplified Facilities Management with OpenWrench"

4.5/5

What do you like best about OpenWrench?

I like the easy-to-use dashboards and that I can dispatch contractors directly from the app. The initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about OpenWrench?

I dont lile the monthly fee Review collected by and hosted on G2.com.

Edythe S.

Quality Manager

Mid-Market (51-1000 emp.)

7/1/2025

"Efficiency at its finest !"

4.5/5

What do you like best about OpenWrench?

Ease of daily checklists and monthly PM adherence. Daily reporting alerts you to missed compliance requirements. User friendly maintenance requests and linked vendor work orders and invoicing allow us to track costs and repairs in one place. Review collected by and hosted on G2.com.

What do you dislike about OpenWrench?

Inability to run adhoc or off schedule reporting for open /missed Daily checklists. Review collected by and hosted on G2.com.

Josiah S.

Director of Facilities and Risk Management

Mid-Market (51-1000 emp.)

5/5/2025

"Great tool for location management"

5/5

What do you like best about OpenWrench?

Open Wrench allows our staff to submit tickets very easily and the supplier to have direct communication with everyone. We can track and follow-up easily, photos are stored, etc. We also use it to have sites complete routine inspections and upload them. Review collected by and hosted on G2.com.

What do you dislike about OpenWrench?

Supplier integration when they use another platform. That is about the only thing that we have run into in several years of use. Review collected by and hosted on G2.com.

Ian W.

Equipment and Setup Specialist

Mid-Market (51-1000 emp.)

6/2/2025

"Equipment and Setup Specialist"

4.5/5

What do you like best about OpenWrench?

Vendor portal

Inventory - Stock locations, warehouses, etc.

Purchasing is getting better!

QR scanning is the game changer. Review collected by and hosted on G2.com.

What do you dislike about OpenWrench?

Not able to generate our own reports

Not able to filter (if applicable) on all sections in OW

Not having direct APIs with all major fitness equipment brands for easier parts and equipment ordering

No metering in PMs

No ability to attach PDFs in the notes section

No database for equipment manuals

No reporting integration with NetSuite Review collected by and hosted on G2.com.

Jordan K.

Facilities Maintenance Manager

Mid-Market (51-1000 emp.)

6/5/2025

"10 out of 10"

5/5

What do you like best about OpenWrench?

OpenWrench is the best maintenance management system there is. It's a one stop shop for facilities maintenance. Easy to use system and the back end support is unmatched. We couldn't manage our facilities with out. Review collected by and hosted on G2.com.

What do you dislike about OpenWrench?

No notes. The only down side is more people don't use it. Review collected by and hosted on G2.com.

Victoria M.

Administrator / Facilities Manager

Small-Business (50 or fewer emp.)

5/5/2025

"OpenWrench - Simple to Use"

5/5

What do you like best about OpenWrench?

It is intuitive so it is easy to use. Easy to find important information. Easy for our clients and suppliers. Our account representative is very responsive! Review collected by and hosted on G2.com.

What do you dislike about OpenWrench?

Cannot edit a User e-mail if typed incorrectly. Would like to give Read Only access to clients' budgets Review collected by and hosted on G2.com.