OpenWrench Reviews & Product Details

OpenWrench has been an excellent partner for our team. Their platform is highly collaborative, and the team has been very open to adding and adapting features to better meet our business needs. The OpenWrench staff provided strong support during onboarding, walking us through the system and offering detailed explanations of key features. The platform has significantly streamlined communication with Pet Valu stores and vendors, while also simplifying quotation reviews and invoice submissions. Additionally, the OpenWrench team is extremely responsive and attentive, making them easy and reliable to work with. Review collected by and hosted on G2.com.

No dislikes currently, they are performing very well and meeting needs of the business. Review collected by and hosted on G2.com.

I love how OpenWrench manages work orders and automatically sends them to vendors. The ability for vendors to accept orders and send quotes, estimates, and invoices directly is a huge plus for us. Being able to track and categorize work orders makes it easy to manage ongoing and consistent issues. I appreciate how easy it is to use OpenWrench and its mobile app is a handy tool. Working with our account manager has made the functionality of OpenWrench very easy to grasp, and she really made the setup process smooth. I believe OpenWrench is a strong program, especially for Facilities Maintenance. Review collected by and hosted on G2.com.

I think the Walkthrough feature could be worked on. It's very straightforward when you create it, but I've seen other vendors that make task management almost like a training program. Our walkthroughs are too sequenced; they don't let you perform the survey in the order you wish. Since our stores vary in size and site plans, this makes some managers complain about the lengthy walkthroughs. Also, sometimes walkthroughs are done but not submitted due to distractions. The Scorecard feature has been a little finicky, but that might be because we're pushing OpenWrench beyond its strong capabilities. I was unaware of any integrations, and I would be interested to know if there are any integrations with our financial system like QuickBooks for exporting invoices. Review collected by and hosted on G2.com.

I really like the note section in OpenWrench. It's great for communication within a work order, allowing me to interact with the facility team, the team at the store, and even the vendor in real time. We can all share updates, which saves us time and money by avoiding delays or misinterpretations. It's very direct and lets us evaluate situations more quickly and efficiently. Review collected by and hosted on G2.com.

Yeah. I would like to see new work orders be a little more organized as far as the title and the heading and the body. Review collected by and hosted on G2.com.

I appreciate that OpenWrench is customizable, which allows us to tailor it to meet our specific needs for managing work orders across all of our facilities efficiently. The owners truly care about continuously enhancing the platform, which instills confidence that the service will keep improving in ways that benefit the users directly. I also value the control over user access, which ensures that we can manage who has the necessary permissions within the system. Additionally, the initial setup was quite easy, which helped us get started without complications. Review collected by and hosted on G2.com.

I wish that when scheduling a work order, the lead tech and others would automatically populate based on the routing assignments. Currently, I have to manually select the techs every time for each location, which used to be automatic but stopped working, requiring me to choose the lead tech and others every time. Review collected by and hosted on G2.com.

I appreciate how this app allows me to communicate efficiently with my maintenance and repair team, whether the issue is urgent or not. I find it very useful to be able to enter model and serial numbers for each piece of equipment, as well as track expenses associated with them. The option to upload pictures, PDFs, and other important documents directly into the app is helpful, both for maintenance or repair tasks and for storing general information about each item. Additionally, customer support has been excellent—Stacy is always available and responds promptly whenever I need assistance. Review collected by and hosted on G2.com.

The app has experienced occasional outages. Although these were resolved promptly, they can still create problems. Review collected by and hosted on G2.com.

I find OpenWrench very easy to use and user-friendly. It's quick and has very few glitches, which makes my life much easier. Review collected by and hosted on G2.com.

One area that could be improved is the locations screen. It would be helpful if I could click on a work order directly from the location screen. Review collected by and hosted on G2.com.

I've worked with various Computerized Maintenance Management Systems (CMMS) of varying sizes and complexity in the past. I knew exactly what I wanted when I began my search for a CMMS that would be deployed in a multi-site retail start-up environment. I came across OpenWrench, introduced it to my team, and off we went. We have been using it for the last six years. I like this app as it allows for growth, flexibility, customization and the customer support has always been exceptional. Review collected by and hosted on G2.com.

The only thing I dislike about OpenWrench is that I didn't find it sooner to deploy than I did. Review collected by and hosted on G2.com.

The simplicity of OpenWrench and how easy it is for my team to use. The OpenWrench team is also very receptive to any feedback or suggestions and has implemented many changes that we have suggested. Review collected by and hosted on G2.com.

I would like the OpenWrench Service app to be optimized for iPads as it is currently not and my Technicians primarily use iPads to access OpenWrench. Review collected by and hosted on G2.com.

I like the easy-to-use dashboards and that I can dispatch contractors directly from the app. The initial setup was very easy. Review collected by and hosted on G2.com.

I dont lile the monthly fee Review collected by and hosted on G2.com.

Ease of daily checklists and monthly PM adherence. Daily reporting alerts you to missed compliance requirements. User friendly maintenance requests and linked vendor work orders and invoicing allow us to track costs and repairs in one place. Review collected by and hosted on G2.com.

Inability to run adhoc or off schedule reporting for open /missed Daily checklists. Review collected by and hosted on G2.com.