---
title: OpenWrench Reviews
meta_title: 'OpenWrench Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 39 reviews by the users' company size, role or industry to
  find out how OpenWrench works for a business like yours.
aggregate_rating:
  rating_value: 4.8
  review_count: 39
  scale: '5'
date_modified: '2026-09-22'
parent_category:
  name: Asset Management
  url: https://www.g2.com/categories/asset-management
---


# OpenWrench Reviews
**Vendor:** OpenWrench  
**Category:** [Facility Management Software](https://www.g2.com/categories/facility-management)  
**Average Rating:** 4.8/5.0  
**Total Reviews:** 39  
**AI Enabled:** This product embeds AI to enhance or extend its core functionality.
## About OpenWrench
OpenWrench is a top-of-the-line facilities communication and management platform designed to centralize, streamline, and elevate how multi-location businesses handle repairs, maintenance, vendors, and internal teams. At its core, OpenWrench is built around communication. It connects store teams, internal technicians, third-party vendors, facilities managers, and accounting departments in one unified system so everyone can see what is happening, respond quickly, and stay aligned. Rather than relying on emails, phone calls, spreadsheets, and disconnected systems, OpenWrench creates a single source of truth for all facilities activity. The platform enables real-time communication directly within work orders, including messaging, tagging teammates, and sharing photos and video from any device. This reduces miscommunication, speeds up approvals, and ensures that issues are clearly documented. From the moment a problem is reported to the time an invoice is paid, every step is visible and trackable. Beyond communication, OpenWrench delivers comprehensive issue tracking across all locations. Staff can report facilities or IT problems from their phone or computer, and work orders are automatically routed to internal technicians or preferred vendors. The full lifecycle of each job is tracked, providing complete visibility into status, response times, and performance. Planned maintenance functionality allows organizations to automatically generate and dispatch recurring work orders for preventive services such as HVAC inspections, refrigeration checks, or plumbing maintenance. This helps reduce emergency breakdowns and extend equipment lifespan. The asset management module creates a structured database of equipment, including model and serial numbers, warranty status, and service history. Site inspections allow customizable walkthrough checklists to be assigned internally or to vendors. Vendor management tools track service provider performance, while proposal routing and invoice submission features streamline larger projects and payment workflows. Robust analytics transform work order and invoice data into actionable insights, helping leadership reduce costs and improve operational efficiency. OpenWrench is an all-in-one solution for every facilities need. It is a powerful communication engine combined with enterprise-level maintenance management tools, designed to keep locations running smoothly, teams connected, and costs under control.



## OpenWrench Pros & Cons
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.

**What users like:**

- Users find OpenWrench's **ease of use** invaluable, allowing for intuitive navigation and streamlined communication for all stakeholders. (8 reviews)
- Users highlight the **excellent customer support** of OpenWrench, noting prompt and helpful assistance whenever needed. (7 reviews)
- Users value the **efficient communication** capabilities of OpenWrench with teams, enhancing collaboration and support. (4 reviews)
- Users appreciate the **efficient communication** capabilities of OpenWrench, enhancing collaboration between maintenance teams and clients. (4 reviews)
- Users appreciate the **customizability** of OpenWrench, allowing tailored solutions for efficient work order management across multiple facilities. (3 reviews)
- Users value the **customization options** in OpenWrench, enabling tailored solutions for effective multi-site management. (3 reviews)
- Easy Setup (3 reviews)
- Team Collaboration (3 reviews)
- Tracking (3 reviews)
- Work Orders (3 reviews)

**What users dislike:**

- Users face **integration issues** with OpenWrench, complicating compatibility with other software and tools. (2 reviews)
- Users find **poor integration** with other software limits OpenWrench’s functionality and hinders efficient reporting. (2 reviews)
- Users struggle with **limited access control** , unable to edit user emails or provide read-only access effectively. (1 reviews)
- Users face **app instability** due to occasional outages, which can disrupt their experience despite quick resolutions. (1 reviews)
- Users face occasional **outages** with OpenWrench, which, despite quick resolutions, can disrupt their experience. (1 reviews)
- Users face challenges with **limited reporting capabilities** in OpenWrench, hindering customization and integration options. (1 reviews)
- Users find that OpenWrench's **difficult learning curve** necessitates significant time investment to become proficient. (1 reviews)
- Users experience **email editing issues** that hinder their ability to correct mistakes or provide client access effectively. (1 reviews)
- Expensive (1 reviews)
- Inadequate Reporting (1 reviews)

## OpenWrench Reviews
  ### 1. The BEST Partners in the Game!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** September 15, 2026

**What do you like best about OpenWrench?**

The platform sells itself. Its ease of use for the basic user, but unbelievably complex capabilities are something that every large, team member facing platform should strive to achieve. The growth potential within the utilization of OpenWrench is relatively limitless, and I plan to continue to work alongside our reps from OW to ensure all of our facilities capabilities are run entirely through the platform, and eventually branch out to cross departmental capabilities, due to its fluidity of use. Outside of the platform capabilities, the support team is the best in the business. Our specific partners, Vignesh and Stacey, are the perfect balance as their specific strengths within the platform perfectly complement each other. One thing they both provide consistently: urgency, accuracy, and creative problem solving - and they do it with a smile. There is no idea too big for them. No matter how crazy, they put their minds together to customize our user experience to build exactly what our “big idea” would look like in an actual execution, and see it through until we are 100% satisfied with the product.

**What do you dislike about OpenWrench?**

The only potential area I see for improvement is that we do face “system bugs” more frequently than I’d hope. However, our support team (Vignesh & Stacey) are so fast to resolve that I really shouldn’t even complain about that.

**What problems is OpenWrench solving and how is that benefiting you?**

It’s our entire ticketing system for facilities. Including our auditing system for liability and litigation. It is a HUGE safety resource for our company.

**Official Response from Stacey Breyer:**

> Thank you so much for such a genuine review! We truly appreciate not only the kind words about OpenWrench, but also the trust you’ve placed in our team.

It has been an absolute pleasure working alongside you and your team to take those “big ideas” and figure out how we can bring them to life in OpenWrench. We love seeing how you continue to expand the way the platform is being used, and we’re excited to keep building on that together.

We also really appreciate the honest feedback regarding system bugs. While we’re always working to make the platform better and more reliable, you can count on Vignesh, Stacey, and the entire OpenWrench team to continue responding quickly and finding solutions when something comes up.

Thank you for being such a great partner and for allowing us to play a part in supporting your facilities and safety programs. We’re excited to see where you take OpenWrench next!

  ### 2. It doesn't get better than this

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** September 05, 2026

**What do you like best about OpenWrench?**

Ease of use. Everything is simple to use from creating work orders, assigning vendors, keeping track of estimates, and invoices to more advanced features like RFPs and keeping track of preventative maintenance. I have not had one vendor refuse to use it, because it's so simple and effective. The customer support is also unmatched, anytime we've had a question or a vendor has needed a little guidance the staff here is always super helpful.

**What do you dislike about OpenWrench?**

Nothing, I love everything about this app.

**What problems is OpenWrench solving and how is that benefiting you?**

I have 16 locations, so it helps me keep track of maintenance items that need fixing and allows me to go back and reference work that has already been done, or is still pending, allowing me to follow up. It significantly reduces downtime on equipment. I can add as much or as little information as I need and the vendors can communicate with me on the platform reducing the amount of phone calls my team and I are receiving.

**Official Response from Stacey Breyer:**

> Thank you so much for this incredible review! We truly appreciate you taking the time to share your experience with OpenWrench.

It’s especially great to hear that both you and your vendors find the platform easy to use and that it’s helping you stay on top of maintenance across all locations.

And thank you for the kind words about our support team! Providing great customer service is important to us, and we’re always happy to help you and your vendors whenever you need us.

We’re grateful to have you as part of the OpenWrench community!

  ### 3. Always Willing to Adapt to Our Companies Needs

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** August 26, 2026

**What do you like best about OpenWrench?**

Their communication is consistently responsive, and they are always quick to answer questions or help us with our ideas and challenges we have. We ask a lot of them and have unique needs as a company, but they are always willing to listen, adapt, and find solutions that work for us. They often go beyond simply answering our questions and suggest better ways to use the platform that we hadn’t even considered. Their willingness to accommodate our needs and truly understand how we operate has made a huge difference in our experience.

**What do you dislike about OpenWrench?**

We have experienced a few connectivity issues and occasional glitches with the app, particularly when updates are rolled out. However, they are very responsive when something does come up.

**What problems is OpenWrench solving and how is that benefiting you?**

OpenWrench provides us with an internal facility ticketing system that allows both our team members and members to quickly submit requests and notify our facilities team of issues. It helps us organize, track, and prioritize work orders in one centralized platform instead of relying on multiple communication channels. Beyond that OpenWrench is now where we conduct all of our facility walkthroughs, asset updates, and much more!

**Official Response from Stacey Breyer:**

> Thank you so much for the thoughtful review! We truly appreciate your kind words and your trust in our team. We love working with you to find solutions that fit your unique needs, and your feedback and ideas help us continue to make OpenWrench better.

We also appreciate your honesty regarding the occasional connectivity issues and glitches. We know how important reliability is to your day-to-day operations, and we’ll continue working to make that experience better.

We’re grateful to be a part of your facilities operations!


  ### 4. Partnership

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Restaurants

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** July 14, 2026

**What do you like best about OpenWrench?**

The people at OpenWrench are the best part of the software. The partnership that we have developed with Stacey and Vignesh is unbelievable at times. The amount of time they have spent, the fun we have, and the solving of problems is second to none. Never would we have imagined having a true partnership with a company like we do with OpenWrench. When we find issues, Stacey and Vignesh jump right in as if we were all part of the same team, which they have made us feel like we are. I could not have asked for a better relationship to go along with the incredible product.

**What do you dislike about OpenWrench?**

There is very little to dislike about OpenWrench, only things that have not been developed yet.

**What problems is OpenWrench solving and how is that benefiting you?**

OpenWrench is helping to solve the disconnect between restaurant operators and facilities technicians and vendors. The software is so easy to use at the store level and so powerful to use as an internal team

**Official Response from Stacey Breyer:**

> Thank you so much for the incredibly kind words - it truly means a lot to all of us! Working with you and your team has been a genuine partnership, and that's exactly how we want every customer relationship to feel. 

We appreciate your trust and even the challenges you bring us—they help us continue to make OpenWrench better. We're excited to keep building and solving problems together. Thank you for being such an amazing partner!

  ### 5. Open Wrench is a Great Fix

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dan B. | Vice President of Real Estate & Construction, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** July 27, 2026

**What do you like best about OpenWrench?**

The onboarding was great, the team we worked with has been fantastic, and the tool itself so far 1 month is has been great to use and easy to work with.

**What do you dislike about OpenWrench?**

I wouldn't say much.  There are always items that can be modified for a better user experience but the Team at Open Wrench has always been good about listening and either helping us understand a different way to approach something OR incorporating the suggestion into their system.

**What problems is OpenWrench solving and how is that benefiting you?**

We've not only used it for the common use of CMMS platform which it is working great for but we've started to use the network of vendors that comes with it.  So far, so good.

**Official Response from Stacey Breyer:**

> Dan - Thank you for the kind words and for taking the time to leave a review! We really appreciate your feedback. 

We're glad the onboarding went smoothly and that you're already seeing value from both the platform and our supplier network. We also appreciate your suggestions—they help us continue making OpenWrench even better.

Thanks again for your partnership!

  ### 6. OpenWrench has greatly simplified our Facilities Management nationwide

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** August 25, 2026

**What do you like best about OpenWrench?**

Simple and easy to understand interface while also providing robust administrator controls. The OpenWrench team is also incredibly responsive and collaborative.

**What do you dislike about OpenWrench?**

Honestly hard to name anything that we dislike. Being a relatively new system vendors have not had existing integrations built but that has had a minimal impact to us.

**What problems is OpenWrench solving and how is that benefiting you?**

Being able to provide all of our employees access via web/phone apps that are incredibly easy to understand and use to immediately submit tickets and keeping all stakeholders in the communication loop has cut down on so much confusion and apprehension from the field to submitting tickets.

**Official Response from Stacey Breyer:**

> Thank you so much for taking the time to share this feedback! We truly appreciate your kind words and are so glad to hear that OpenWrench has helped your organization.

Our team genuinely values the collaboration with our customers, so hearing that our responsiveness and partnership have made a difference means a lot to us. We’re also continuing to expand our integrations and capabilities as we grow, and feedback like this helps us stay focused on what matters most.

Thank you again for trusting OpenWrench to support your team!

  ### 7. Highly Collaborative Platform with Responsive Support That Streamlines Communication

**Rating:** 5.0/5.0 stars

**Reviewed by:** Suba S. | Facilities Coordinator, Enterprise (> 1000 emp.)

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 29, 2026

**What do you like best about OpenWrench?**

OpenWrench has been an excellent partner for our team. Their platform is highly collaborative, and the team has been very open to adding and adapting features to better meet our business needs. The OpenWrench staff provided strong support during onboarding, walking us through the system and offering detailed explanations of key features. The platform has significantly streamlined communication with Pet Valu stores and vendors, while also simplifying quotation reviews and invoice submissions. Additionally, the OpenWrench team is extremely responsive and attentive, making them easy and reliable to work with.

**What do you dislike about OpenWrench?**

No dislikes currently, they are performing very well and meeting needs of the business.

**What problems is OpenWrench solving and how is that benefiting you?**

Benefits of the Pet Valu & OpenWrench Partnership

Simplified communication and collaboration with stores and vendors by centralizing requests, updates, and documentation in one platform.
Improved invoicing efficiency for the internal administrative team, reducing manual tracking and streamlining invoice submission and review processes.
Centralized store information, allowing all store details, work history, and documentation to be accessed in one place instead of across multiple platforms—improving visibility, consistency, and operational efficiency.

**Official Response from Stacey Breyer:**

> Thank you so much for the thoughtful feedback—we truly appreciate it.

We’re glad to hear OpenWrench has helped streamline communication, quotes, and invoices for your team, and that our onboarding and support have made a positive impact. Your note on collaboration and flexibility means a lot to us.

We’re grateful for your partnership and look forward to continuing to support your team!

  ### 8. Effortless Facility Maintenance, Needs Better Custom Walkthroughs

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ana F. | Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** March 31, 2026

**What do you like best about OpenWrench?**

I love how OpenWrench manages work orders and automatically sends them to vendors. The ability for vendors to accept orders and send quotes, estimates, and invoices directly is a huge plus for us. Being able to track and categorize work orders makes it easy to manage ongoing and consistent issues. I appreciate how easy it is to use OpenWrench and its mobile app is a handy tool. Working with our account manager has made the functionality of OpenWrench very easy to grasp, and she really made the setup process smooth. I believe OpenWrench is a strong program, especially for Facilities Maintenance.

**What do you dislike about OpenWrench?**

I think the Walkthrough feature could be worked on. It's very straightforward when you create it, but I've seen other vendors that make task management almost like a training program. Our walkthroughs are too sequenced; they don't let you perform the survey in the order you wish. Since our stores vary in size and site plans, this makes some managers complain about the lengthy walkthroughs. Also, sometimes walkthroughs are done but not submitted due to distractions. The Scorecard feature has been a little finicky, but that might be because we're pushing OpenWrench beyond its strong capabilities. I was unaware of any integrations, and I would be interested to know if there are any integrations with our financial system like QuickBooks for exporting invoices.

**What problems is OpenWrench solving and how is that benefiting you?**

OpenWrench effectively manages work orders for our facilities maintenance, automatically sending them to vendors who can respond directly. It also tracks ongoing issues, categorizing them by vendors and problems, making it easier to see consistent issues over time.

  ### 9. A New Age Platform for the Evolution of Facilities Management

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Retail

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** July 21, 2026

**What do you like best about OpenWrench?**

There are many things to like about the OpenWrench Platform and Team; Far and away what I like best is the continual partnership their Client Support and Development Team. They truly are committed our organizational success.
Additionally, the platform provides excellent and concise communication with a live notes feature in all Work Orders

**What do you dislike about OpenWrench?**

Not a big negative, but the notifications could use a rework to quiet unnecessary noise.

**What problems is OpenWrench solving and how is that benefiting you?**

Compliance Management Module to house internal insurance, compliance, onboarding documents, COI, W-9, etc.
Making analytics customized to fit department needs.

**Official Response from Stacey Breyer:**

> Thank you so much for your thoughtful review! We truly appreciate your partnership and are honored to support your team's success.

We also appreciate your feedback on notifications. We're always looking for ways to make them more meaningful and reduce unnecessary noise, and comments like yours help guide future improvements.

We're glad to hear OpenWrench is helping streamline your compliance management and deliver the customized analytics your team needs. Thank you again for your support!

  ### 10. OpenWrench Positive Experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** July 19, 2026

**What do you like best about OpenWrench?**

That it's user friendly and is specific to our needs.

**What do you dislike about OpenWrench?**

We kinda get a lot of notifications to our emails for every single update. I understand and see the why, but if I'm expecting an update on a ticket I would naturally go and look it up anyways.

**What problems is OpenWrench solving and how is that benefiting you?**

It makes it easier on our maintenance team to triage based off importance. I have noticed they are able to get to our priority 1 needs much faster.

**Official Response from Stacey Breyer:**

> Thank you for your feedback! We're so glad to hear that OpenWrench is meeting your team's needs and helping your maintenance team prioritize and respond to critical issues more quickly. 

We also appreciate your feedback about email notifications. Notification preferences can be customized, so if you'd like to reduce the number of emails you're receiving, please feel free to reach out to me directly. I'd be more than happy to help adjust your settings so they better fit your workflow!

  ### 11. New To OpenWrench

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** August 25, 2026

**What do you like best about OpenWrench?**

It is pretty straightforward to use. There is support available. Someone who has never used this type of program can pick it up pretty easy

**What do you dislike about OpenWrench?**

I would like to edit a PO after it has been received. Prices should be able to be edited. Wish there was a "help FAQ" section

**What problems is OpenWrench solving and how is that benefiting you?**

Facilities maintenance work orders. Tracking supplies

**Official Response from Stacey Breyer:**

> Thank you for the great feedback! We’re glad to hear OpenWrench has been easy to learn and use. We also really appreciate your suggestions around PO editing and additional help resources—feedback like this helps us continue improving the platform. Thanks for being part of OpenWrench!

  ### 12. Streamlined Maintenance and Communication

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jeff C. | Enterprise (> 1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** March 31, 2026

**What do you like best about OpenWrench?**

I really like the note section in OpenWrench. It's great for communication within a work order, allowing me to interact with the facility team, the team at the store, and even the vendor in real time. We can all share updates, which saves us time and money by avoiding delays or misinterpretations. It's very direct and lets us evaluate situations more quickly and efficiently.

**What do you dislike about OpenWrench?**

Yeah. I would like to see new work orders be a little more organized as far as the title and the heading and the body.

**What problems is OpenWrench solving and how is that benefiting you?**

I use OpenWrench to solve communication problems, keeping the team aligned on projects. The note section is great for real-time updates with the facility team and vendors, saving time and money by reducing delays and misinterpretations.

**Official Response from Stacey Breyer:**

> We’re glad the Notes section is helping streamline communication and improve efficiency across your team and vendors—that’s exactly the goal.

We also appreciate the input on work order organization. That’s a great suggestion, and we’ll share it with our product team.

  ### 13. Love The Support!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Restaurants

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** July 22, 2026

**What do you like best about OpenWrench?**

Stacey is so very helpful. If anyone on our team has a question, she is so quick with an answer.

**What do you dislike about OpenWrench?**

I do wish there was a work order count. For example, if there were 4 work orders in the Requested bucket, it would be awesome to see a number next to that, so we know there are open tickets. Same with all of our other priority levels.

**What problems is OpenWrench solving and how is that benefiting you?**

We don't really have a lot of problems, but any time we have any ideas or if we need to adjust something, they are very fast.

**Official Response from Stacey Breyer:**

> Thank you so much for the kind words! It has truly been a pleasure working with your team.

We also really appreciate the suggestion about displaying work order counts by status. I'd love to better understand the request. If you have a few minutes, please don't hesitate to reach out to me directly so we can discuss it further. Feedback like yours helps us continue making OpenWrench even better!

  ### 14. Facilities Manager

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Food & Beverages

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** June 19, 2026

**What do you like best about OpenWrench?**

I love the notes section- it is real time and helps communication move faster on each job. Also the OpenWrench team is very responsive in answering questions.

**What do you dislike about OpenWrench?**

Have not found any dislikes and any issues I have encountered the team is there to assist

**What problems is OpenWrench solving and how is that benefiting you?**

Easy tracking on all of our equipment. Specific reports can be set up and automated to send an email with them.

**Official Response from Stacey Breyer:**

> Thank you for this feedback. We are so glad you are finding the notes section useful in keeping things moving along for your business! 

  ### 15. The platform has been very helpful is assisting with Facility Management

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** July 23, 2026

**What do you like best about OpenWrench?**

The ability to create a variety of tracking metrics and preventative schedules that are automated

**What do you dislike about OpenWrench?**

Having to create multiple views to track specific items. a more simplified Dashboard that can be applied would be helpful

**What problems is OpenWrench solving and how is that benefiting you?**

Automated inspection reminders and audits. Workflow management

**Official Response from Stacey Breyer:**

> Thank you for your thoughtful feedback! We're so glad to hear that the OpenWrench offers a positive impact for your team.

We also appreciate your suggestion about simplifying the dashboard experience. Feedback like this is incredibly valuable to our Product team as we continue to improve OpenWrench. Thank you for taking the time to share your ideas, and please don't hesitate to reach out if you'd like to discuss them further!

  ### 16. Support that goes above and beyond

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** July 21, 2026

**What do you like best about OpenWrench?**

They helped tailor the system to our needs and our employees.

**What do you dislike about OpenWrench?**

Lot of options on the side menu, but just shows how many features they have.

**What problems is OpenWrench solving and how is that benefiting you?**

Inventory solution in terms of keeping track of what is going where, by who, when and why.

**Official Response from Stacey Breyer:**

> Thank you for the great feedback! We're so glad OpenWrench has been able to adapt to your team's needs.

We appreciate your comment about the menu options. There are a lot of features available, but most users only use the ones that apply to their role, with additional tools ready as your needs grow.

We're also happy to hear the inventory features are helping your team stay organized. Thanks again for your support!

  ### 17. Super Easy to use! Very user-friendly!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** July 17, 2026

**What do you like best about OpenWrench?**

Super user-friendly! The communication with the service providers was easy, seamless, and efficient. Everything was straightforward, and the process was smooth from start to finish.

**What do you dislike about OpenWrench?**

Notes should be displayed like messages. When you click into the work page, everything should be visible on a single page rather than having to navigate between different sections.

**What problems is OpenWrench solving and how is that benefiting you?**

Work orders are being addressed with a greater sense of urgency, which has improved communication with the maintenance team. Overall, the process has become more consistent and efficient.

**Official Response from Stacey Breyer:**

> Thank you for your thoughtful feedback! We're delighted to hear that you've found OpenWrench user-friendly and that it's improving communication and the efficiency of your work order process. 

We also appreciate your suggestion about displaying notes more like messages and making more information visible on a single page. Feedback like yours helps us continue improving the platform, and we'll be sure to share it with our product team!!

  ### 18. Open Wrench Makes Multi-Location Repair Tracking Simple

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 08, 2026

**What do you like best about OpenWrench?**

What I like most about Open Wrench is being able to see all open repairs across multiple locations at the same time. I also appreciate that I can track each repair as it moves forward. It’s helpful that vendors can check in at locations, and that we’re able to track everything in one place.

**What do you dislike about OpenWrench?**

For work orders, it would be helpful if the actual work order could be color-coded, not just whether it’s open, deferred, or requested.

**What problems is OpenWrench solving and how is that benefiting you?**

It’s helping us stay on track with all of our repairs. It’s also helping us stay more organized, and it allows us to see what’s going on and communicate more easily with our team and/or vendors.

**Official Response from Stacey Breyer:**

> Thank you for the great feedback! We’re glad OpenWrench is helping your team stay organized and giving you better visibility into repairs across locations.

We also appreciate the suggestion around color-coding work orders themselves — that’s great feedback and I’ll be sure to share it with our product team. Thanks again for being a valued OpenWrench partner!

  ### 19. Use of system and support from Stacey Bryer and Skyler Cross were the best I have experienced.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Facilities Services

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** July 16, 2026

**What do you like best about OpenWrench?**

the ease and knowledge from the support of Open Wrench

**What do you dislike about OpenWrench?**

if any changes are made, to take time to be on a call to go over so they will not be forgotten and questions can be asked immediately.

**What problems is OpenWrench solving and how is that benefiting you?**

No problems

**Official Response from Stacey Breyer:**

> Thank you so much for your thoughtful review! We're thrilled to hear that you've had such a positive experience with OpenWrench and that our support team - we strive to be the best!

  ### 20. Can readily track scope of work being conducted on equipment and building assets and parts inventory

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** September 03, 2026

**What do you like best about OpenWrench?**

Can add Assets and inventory parts with photos. Can see multiple locations from the same portal.

**What do you dislike about OpenWrench?**

No option at the moment for a parts inventory cycle count program

**What problems is OpenWrench solving and how is that benefiting you?**

Can keep track of labour hours for our technicians. Can use as a KPI to assess any outstanding individuals so they can be rewarded.

**Official Response from Stacey Breyer:**

> Thank you for the great feedback! We’re glad OpenWrench is helping your team manage assets, inventory, technician labor hours, and multiple locations all in one place.

 We also appreciate the feedback on inventory cycle counting—hearing how your team would use features like this helps us continue improving the platform!

  ### 21. this is an amazing platform in stream lining all our maintenance issues.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** July 16, 2026

**What do you like best about OpenWrench?**

The QR code scan and the AI platform everything is fantastic.

**What do you dislike about OpenWrench?**

So far there is nothing that I do not like about open wrench.

**What problems is OpenWrench solving and how is that benefiting you?**

Stream lining all our maintenance issues and getting the vendors on board.

**Official Response from Stacey Breyer:**

> Thank you so much for your thoughtful review! We're thrilled to hear that you're enjoying the QR code scanning and AI features, and that OpenWrench is helping streamline your maintenance operations and vendor management. It's especially rewarding to know the platform is making a meaningful difference for your team!

  ### 22. Customizable Solution with Minor Improvements Needed

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** May 02, 2025

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about OpenWrench?**

I appreciate that OpenWrench is customizable, which allows us to tailor it to meet our specific needs for managing work orders across all of our facilities efficiently. The owners truly care about continuously enhancing the platform, which instills confidence that the service will keep improving in ways that benefit the users directly. I also value the control over user access, which ensures that we can manage who has the necessary permissions within the system. Additionally, the initial setup was quite easy, which helped us get started without complications.

**What do you dislike about OpenWrench?**

I wish that when scheduling a work order, the lead tech and others would automatically populate based on the routing assignments. Currently, I have to manually select the techs every time for each location, which used to be automatic but stopped working, requiring me to choose the lead tech and others every time.

**What problems is OpenWrench solving and how is that benefiting you?**

I use OpenWrench to log work orders, streamline communication across facilities, schedule maintenance, and track common issues, making facility management efficient.

  ### 23. Efficient Communication and Top-Notch Support for Maintenance Teams

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** November 19, 2025

**What do you like best about OpenWrench?**

I appreciate how this app allows me to communicate efficiently with my maintenance and repair team, whether the issue is urgent or not. I find it very useful to be able to enter model and serial numbers for each piece of equipment, as well as track expenses associated with them. The option to upload pictures, PDFs, and other important documents directly into the app is helpful, both for maintenance or repair tasks and for storing general information about each item. Additionally, customer support has been excellent—Stacy is always available and responds promptly whenever I need assistance.

**What do you dislike about OpenWrench?**

The app has experienced occasional outages. Although these were resolved promptly, they can still create problems.

**What problems is OpenWrench solving and how is that benefiting you?**

The app helps me keep up with ongoing issues in my facility. It automatically sends email notifications to the appropriate people, which streamlines our communication. In the future, we plan to use the app to monitor equipment expenses, making it easier to determine when replacements are needed.

  ### 24. User-Friendly and Quick, Boosts Maintenance Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mary A. | PA Realtor, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through LinkedIn

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** April 27, 2026

**What do you like best about OpenWrench?**

I find OpenWrench very easy to use and user-friendly. It's quick and has very few glitches, which makes my life much easier.

**What do you dislike about OpenWrench?**

One area that could be improved is the locations screen. It would be helpful if I could click on a work order directly from the location screen.

**What problems is OpenWrench solving and how is that benefiting you?**

I schedule work orders and manage all my preventative maintenance using OpenWrench, solving issues with planning and organizing maintenance tasks.

**Official Response from Stacey Breyer:**

> Thank you for the kind words—we’re so glad to hear that you’re finding OpenWrench easy to use, fast, and reliable. That’s exactly the experience we aim to deliver, so it’s great to know it’s making your day-to-day easier.

We also really appreciate the feedback on the locations screen. Being able to "create work orders" from there is a great suggestion and makes a lot of sense from a workflow standpoint. I’ll be sure to share this with our product team for consideration.

Thanks again for taking the time to share your experience—we truly value your input!

  ### 25. Orangetheory OpenWrench Review

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** July 17, 2026

**What do you like best about OpenWrench?**

I love that OpenWrench is quick and easy to use! User friendly!

**What do you dislike about OpenWrench?**

There is not much that I dislike about open wrench.

**What problems is OpenWrench solving and how is that benefiting you?**

Mainly equipment issues and keeping at all in one place for reference. I like that it is on mobile phone.

**Official Response from Stacey Breyer:**

> Thank you for your kind review! We're so glad to hear you find OpenWrench quick, easy to use, and user-friendly. It's great to know that having everything in one place—and the convenience of the mobile app—has been helpful for managing equipment issues. We truly appreciate your feedback and your support!

  ### 26. Exactly What We Were Looking For

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Retail

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** June 22, 2026

**What do you like best about OpenWrench?**

OpenWrench let's me keep control of work, costs, and asset tracking.

**What do you dislike about OpenWrench?**

OpenWrench has so far been able to build anything I thought it may have been lacking.

**What problems is OpenWrench solving and how is that benefiting you?**

OpenWrench is helping to keep all of our requests organized with fully transparent pricing and communication.

**Official Response from Stacey Breyer:**

> Thank you so much for the kind review! We're thrilled to hear that OpenWrench is helping you stay on top of work orders, costs, and asset tracking while providing the transparency your team needs. We truly appreciate your partnership and feedback, and we're always here if there's anything we can do to make your experience even better.

  ### 27. Looking for the perfect CMMS solution that doesn't cost a small fortune?

**Rating:** 5.0/5.0 stars

**Reviewed by:** George G. | Director, Facilities, Construction & Environmental Health and Safety, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** May 09, 2025

**What do you like best about OpenWrench?**

I've worked with various Computerized Maintenance Management Systems (CMMS) of varying sizes and complexity in the past. I knew exactly what I wanted when I began my search for a CMMS that would be deployed in a multi-site retail start-up environment. I came across OpenWrench, introduced it to my team, and off we went. We have been using it for the last six years. I like this app as it allows for growth, flexibility, customization and the customer support has always been exceptional.

**What do you dislike about OpenWrench?**

The only thing I dislike about OpenWrench is that I didn't find it sooner to deploy than I did.

**What problems is OpenWrench solving and how is that benefiting you?**

It allows our end-users to submit work orders for issues they may be experiencing. It's also been an asset to our team who manages all of our facilities across our portfolio by having the ability to schedule PMs and keep on top of maintenance. We've discussed the possibility of expanding it across the organization and create a section where teammates can request IT related requests not just facilities requests. The breadth of the app is endless as are the possibilities that it can help solve.

  ### 28. Facility Maintenance game changer

**Rating:** 5.0/5.0 stars

**Reviewed by:** George V. | Senior National Manager Building Operations, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** July 01, 2025

**What do you like best about OpenWrench?**

The simplicity of OpenWrench and how easy it is for my team to use. The OpenWrench team is also very receptive to any feedback or suggestions and has implemented many changes that we have suggested.

**What do you dislike about OpenWrench?**

I would like the OpenWrench Service app to be optimized for iPads as it is currently not and my Technicians primarily use iPads to access OpenWrench.

**What problems is OpenWrench solving and how is that benefiting you?**

Detailed asset repair history. Very soon we will be implementing the inventory and parts side of OpenWrench which will help us get a better idea on how much we are spending not only on repair parts but total money that we are investing into our assets.

  ### 29. Simplified Facilities Management with OpenWrench

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jesse L.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** December 13, 2025

**What do you like best about OpenWrench?**

I like the easy-to-use dashboards and that I can dispatch contractors directly from the app. The initial setup was very easy.

**What do you dislike about OpenWrench?**

I dont lile the monthly fee

**What problems is OpenWrench solving and how is that benefiting you?**

OpenWrench helps me organize priorities and provides visibility of repair requests.

  ### 30. Efficiency at its finest !

**Rating:** 4.5/5.0 stars

**Reviewed by:** Edythe S. | Quality Manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** July 01, 2025

**What do you like best about OpenWrench?**

Ease of daily checklists and monthly PM adherence. Daily reporting alerts you to missed compliance requirements. User friendly maintenance requests and linked vendor work orders and invoicing allow us to track costs and repairs in one place.

**What do you dislike about OpenWrench?**

Inability to run adhoc or off schedule reporting for open /missed Daily checklists.

**What problems is OpenWrench solving and how is that benefiting you?**

Digital access to checklists and maintenance tasks allows us to verify daily without the need to scan and transfer documentation across multiple branches within 2 states.

  ### 31. Great tool for location management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Josiah S. | Director of Facilities and Risk Management, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** May 05, 2025

**What do you like best about OpenWrench?**

Open Wrench allows our staff to submit tickets very easily and the supplier to have direct communication with everyone. We can track and follow-up easily, photos are stored, etc. We also use it to have sites complete routine inspections and upload them.

**What do you dislike about OpenWrench?**

Supplier integration when they use another platform. That is about the only thing that we have run into in several years of use.

**What problems is OpenWrench solving and how is that benefiting you?**

They take the communication for our staff spread out across a dozen locations, directly to the suppliers, eliminating the bottleneck around my staff. This has spread up our resolution rate and helps get the location back to operating condition.

  ### 32. Equipment and Setup Specialist

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ian W. | Equipment and Setup Specialist, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** June 02, 2025

**What do you like best about OpenWrench?**

Vendor portal
Inventory - Stock locations, warehouses, etc.
Purchasing is getting better!
QR scanning is the game changer.

**What do you dislike about OpenWrench?**

Not able to generate our own reports
Not able to filter (if applicable) on all sections in OW
Not having direct APIs with all major fitness equipment brands for easier parts and equipment ordering
No metering in PMs
No ability to attach PDFs in the notes section
No database for equipment manuals
No reporting integration with NetSuite

**What problems is OpenWrench solving and how is that benefiting you?**

Helping the vendors in the portal to get them acclimated to the system.

  ### 33. 10 out of 10

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jordan K. | Facilities Maintenance Manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** June 05, 2025

**What do you like best about OpenWrench?**

OpenWrench is the best maintenance management system there is. It's a one stop shop for facilities maintenance. Easy to use system and the back end support is unmatched. We couldn't manage our facilities without it.

**What do you dislike about OpenWrench?**

No notes. The only downside is more people don't use it.

**What problems is OpenWrench solving and how is that benefiting you?**

Organizes tickets, communication with facilities managers and vendors, work order history, invoicing all in one place.

  ### 34. OpenWrench - Simple to Use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Victoria M. | Administrator / Facilities Manager, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** May 05, 2025

**What do you like best about OpenWrench?**

It is intuitive so it is easy to use.  Easy to find important information.  Easy for our clients and suppliers.  Our account representative is very responsive!

**What do you dislike about OpenWrench?**

Cannot edit a User e-mail if typed incorrectly.  Would like to give Read Only access to clients' budgets

**What problems is OpenWrench solving and how is that benefiting you?**

Easy to schedule and manage Planned Maintenance.  Easy to train clients on how to Open/Track reactive work orders.  Simple invoice tracking.  Provides good communication for everyone.  Can create all sorts of reports.

  ### 35. Open Wrench Review

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account added to their profile

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** August 28, 2025

**What do you like best about OpenWrench?**

Sleek user interface, highly customizable, and great staff!

**What do you dislike about OpenWrench?**

Integrations with other software are not always easy as OpenWrench is fairly new to the scene.

**What problems is OpenWrench solving and how is that benefiting you?**

OpenWrench allows us to be more streamlined and efficient when it comes to asset management, financial reporting, and maintaining consistency with regards to our brand expectations.

  ### 36. OpenWrench - A Scalable CMMS Tool for Enterprises

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rick C. | Vice President of Construction & Capital Projects, Enterprise (> 1000 emp.)

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** May 02, 2025

**What do you like best about OpenWrench?**

OpenWrench is an exceptional tool, but what makes OW as effective as it is lies in their team and their agility. The OW team is committed to delivering results to their customers, often evaluating if the software can be improved, modified, or tweaked to provide different or new functionality. I appreciate the OW team, and we're thrilled to be working together.

**What do you dislike about OpenWrench?**

Every concern or issue that we have had with OpenWrench has been addressed or improved. I can't think of one item that we have disliked.

**What problems is OpenWrench solving and how is that benefiting you?**

Asset Management, Work Order Management, and Procurement Integration primarily

  ### 37. Good experiences so far

**Rating:** 4.5/5.0 stars

**Reviewed by:** Steve W. | Director of Facilities, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** May 30, 2025

**What do you like best about OpenWrench?**

The responsiveness of the staff. Whenever I have an issue, they are quick to fix it

**What do you dislike about OpenWrench?**

There's a lot to digest. It definitely requires some time to learn.

**What problems is OpenWrench solving and how is that benefiting you?**

Tracking of data from work orders entered

  ### 38. Open Wrench For Gym and Fitness Equipment

**Rating:** 5.0/5.0 stars

**Reviewed by:** David H. | COO, Enterprise (> 1000 emp.)

**Validated Reviewer:** Validated through Google using a business email account

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** June 25, 2025

**What do you like best about OpenWrench?**

It is much easier not using manual logs and capturing items via serial or asset numbers make the communication via the field and technicians much less complicated.

**What do you dislike about OpenWrench?**

Making sure the team is utilizing the technology correctly.

**What problems is OpenWrench solving and how is that benefiting you?**

Tracking for compliance and Customer Service.

  ### 39. Openwrench for the Win!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dan C. | Account Manager, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** May 05, 2025

**What do you like best about OpenWrench?**

Ease of use, keeps accurate records, doesn't charge both clients and service providers

**What do you dislike about OpenWrench?**

Weird names the teams uses describe work that is needed

**What problems is OpenWrench solving and how is that benefiting you?**

Streamlining the and organizing the information CMMS creates



- [View OpenWrench pricing details and edition comparison](https://www.g2.com/products/openwrench/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-25+17%3A39%3A22+-0500&secure%5Bsession_id%5D=3cd0b9e8-21d6-43b2-8edf-b53f6ba8d322&secure%5Btoken%5D=dcc534e80fdacfde9a5b7fa251158eeaddd7a162a8dd1566bb3145e637e4f716&format=llm_user)

## OpenWrench Features
**Asset Definition**
- Asset Register
- Relationships
- Costs
- Types

**Planning**
- Checklists
- Approvals
- Scheduling
- Procedures
- Maintenance Scheduling

**Asset Tracking**
- Location
- Status
- History
- Multi-Location
- KPI Monitoring

**Execution**
- Sampling
- Corrective and Preventive Actions (CAPA)
- Data Capture
- Reports
- Ad-hoc Tasks
- Real-Time Data

**Inventory**
- Locations
- Spare Parts
- Valuation

**Analytics**
- Monitoring
- KPIs
- Nonconformace

**Agentic AI - Facility Management**
- Autonomous Task Execution

**Additional Functionality**
- Barcode/Ticket Scanning
- Generative AI
- Inspection Management
- Activity Dashboard
- Customizable Templates
- Mobile Access
- Work Order Management
- Third-Party Integrations
- Real-Time Reporting
- Customizable Forms
- API
- Dispatch Management
- Workflow Management
- Activity Tracking
- Customer Database
- Report Templates
- AI Copilot
- Equipment Tracking
- Compliance Management
- Subcontractor Management
- Appointment Management
- Audit Trail
- Failed Inspection Tracking
- Document Management
- Audit Management
- Offline Access
- Real-Time Updates
- Task Management
- Data Import/Export
- Alerts/Notifications
- Reporting/Analytics
- Inventory Control
- Drag & Drop
- Risk Assessment
- Electronic Signature
- Incident Management
- Code Enforcement
- Forms Management

**Depreciation**
- Methods
- Asset Value
- Taxes
- Decomissioning

**Maintenance**
- Inspections
- Planning
- Predictive
- Corrective
- Unplanned
- Optimization

**Field Service **
- Planning
- Tracking
- Client Communications
- Asset Tracking
- Inventory Tracking
- Location Tracking
- Status Tracking
- Cost Tracking
- Asset Planning
- IT Asset Tracking
- Activity Tracking
- Warranty Tracking
- Equipment Tracking

**Monitoring**
- Use
- Reliability
- Risk

**Contract & Warranty**
- Contracts
- Warranties
- SLAs

**Analytics**
- Activity Dashboard
- Performance
- Budgeting/Forecasting

**CMMS Platform Features**
- Work Order Management
- Preventative Maintenance (PM)
- Predictive Maintenance (PdM)
- Materials Management
- Equipment Breakdown Reports
- Approval Management
- Task Templates
- Compliance Auditing
- Vendor Management
- Reporting & Dashboards
- Task Management
- Equipment Maintenance
- Predictive Maintenance
- Document Management
- Inspection Management
- Compliance Management
- Technician Management
- Asset Lifecycle Management
- Calibration Management
- Calendar Management
- Inventory Management
- Key & Lock Management
- Safety Management
- Job Management
- Audit Management
- Customizable Reports
- For Mechanical Equipment
- Fixed Asset Management
- Dispatch Management
- Purchase Order Management
- Contact Management
- Workflow Management
- Purchase Order Management
- Historical Reporting

**Facility Management Platform Features**
- Maintenance Planning
- Facility Inventory Management
- Space Planning
- Move Management
- Vendor Management
- Service Request Portal
- Green Building Operations
- Reporting & Dashboards
- Facility Document Storage
- Mobile Field Access
- Facility Asset Management
- Task Management
- Equipment Maintenance
- Preventive Maintenance
- Audit Management
- Service Request Management
- Asset Lifecycle Management
- Parts Management
- Visitor Management
- Inspection Management
- Workflow Management
- Communication Management
- Work Order Management
- Equipment Management
- Compliance Management
- Space Management
- Incident Management
- Contract/License Management
- Maintenance Management
- Materials Management
- Invoice Management
- Fixed Asset Management
- Document Management
- Activity Dashboard
- Historical Reporting
- Calendar Management

**Integration**
- ERP
- CAD & PLM
- Accounting
- Asset Accounting

**Additional Functionality**
- Monitoring
- Barcode/Ticket Scanning
- Audit Trail
- Scheduling
- Billing & Invoicing
- Facility Scheduling
- Inventory Tracking
- Automated Scheduling
- AI Copilot
- Reporting & Statistics
- Mobile Access
- Alerts/Notifications
- Cost Tracking
- Generative AI
- Maintenance Scheduling
- Real-Time Data
- Task Scheduling
- API
- Barcoding/RFID
- Service History
- Equipment Tracking
- Third-Party Integrations
- Asset Tracking
- Document Storage
- Multi-Location
- GPS
- Reminders
- Customer Database
- Customizable Forms
- Customizable Fields
- Warranty Tracking
- Reporting/Analytics
- Activity Tracking
- Access Controls/Permissions
- Data Import/Export
- Inventory Control
- Real-Time Notifications
- Budgeting/Forecasting
- AI Summarization
- Chatbot
- Resource Allocation
- Downtime Tracking
- Workflow Automation

**Additional Functionality**
- Customizable Forms
- Checklists
- Real-Time Data
- Activity Tracking
- Real-Time Notifications
- Facility Scheduling
- Status Tracking
- API
- Generative AI
- Inventory Control
- AI Copilot
- Maintenance Scheduling
- For Schools
- Alerts/Notifications
- Multi-Location
- Access Controls/Permissions
- Customizable Reports
- Commercial Properties
- Residential Properties
- Data Import/Export
- Audit Trail
- Third-Party Integrations
- Corrective and Preventive Actions (CAPA)
- Reporting/Analytics
- Billing & Invoicing

**Agentic AI - Enterprise Asset Management (EAM)**
- Cross-system Integration
- Third-Party Integrations

**Additional Functionality**
- Workflow Management
- Task Scheduling
- AI/Machine Learning
- Preventive Maintenance
- Reporting & Statistics
- Predictive Maintenance
- Facility Management
- Historical Reporting
- Equipment Management
- IT Asset Management
- Mobile Access
- Asset Lifecycle Management
- Inspection Management
- Work Order Management
- Barcode/Ticket Scanning
- Software License Management
- Maintenance Scheduling
- Purchase Order Management
- Document Management
- Asset Categorization
- Maintenance Management
- Compliance Management
- Generative AI
- Audit Management
- IoT Device Management
- Energy Management
- AI Copilot
- Fixed Asset Management
- Parts Management
- Utilization Reporting
- Inventory Management
- Real-Time Data
- Data Import/Export
- Alerts/Notifications
- Depreciation Management
- Contract/License Management
- Task Management
- Audit Trail
- Customizable Reports
- Disposal Management
- Customizable Fields
- Barcoding/RFID
- Equipment Maintenance

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