OpenWrench

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4.9 out of 5 stars
41 reviews
  • 1 profiles
  • 4 categories
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4.9
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OpenWrench

41 reviews

OpenWrench helps the world's leading brands deliver inspiring retail and restaurant experiences.

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A
Enterprise (> 1000 emp.)
5/5

The platform has greatly improved communication within the organization, allowing for quicker resolution of open items. The team actively incorporates user feedback to enhance their solutions.

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AN
Mid-Market (51-1000 emp.)
10/01/2026
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Verified Current User
Review source: In-app

Simple and Exactly what we were Needing!!

|OpenWrench
There are a great many things I like best honestly. The easy to use platform and the support are the top 2!
AN
Enterprise (> 1000 emp.)
09/15/2026
Validated Reviewer
Verified Current User
Review source: In-app

The BEST Partners in the Game!

|OpenWrench
The platform sells itself. Its ease of use for the basic user, but unbelievably complex capabilities are something that every large, team member facing platform should strive to achieve. The growth potential within the utilization of OpenWrench is relatively limitless, and I plan to continue to work alongside our reps from OW to ensure all of our facilities capabilities are run entirely through the platform, and eventually branch out to cross departmental capabilities, due to its fluidity of use. Outside of the platform capabilities, the support team is the best in the business. Our specific partners, Vignesh and Stacey, are the perfect balance as their specific strengths within the platform perfectly complement each other. One thing they both provide consistently: urgency, accuracy, and creative problem solving - and they do it with a smile. There is no idea too big for them. No matter how crazy, they put their minds together to customize our user experience to build exactly what our “big idea” would look like in an actual execution, and see it through until we are 100% satisfied with the product.

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San Francisco, US

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What is OpenWrench?

OpenWrench is a software solution designed to streamline and enhance the operational efficiency of field service management. Using OpenWrench, organizations can optimize their scheduling, dispatch, inventory tracking, customer management, and billing processes. This platform is beneficial for businesses involved in installation, maintenance, and repair services, offering customizable features to cater to different industries' specific needs.

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