OpenWrench Reviews & Product Details

OpenWrench is a top-of-the-line facilities communication and management platform designed to centralize, streamline, and elevate how multi-location businesses handle repairs, maintenance, vendors, and internal teams. At its core, OpenWrench is built around communication. It connects store teams, internal technicians, third-party vendors, facilities managers, and accounting departments in one unified system so everyone can see what is happening, respond quickly, and stay aligned. Rather than relying on emails, phone calls, spreadsheets, and disconnected systems, OpenWrench creates a single source of truth for all facilities activity. The platform enables real-time communication directly within work orders, including messaging, tagging teammates, and sharing photos and video from any device. This reduces miscommunication, speeds up approvals, and ensures that issues are clearly documented. From the moment a problem is reported to the time an invoice is paid, every step is visible and trackable. Beyond communication, OpenWrench delivers comprehensive issue tracking across all locations. Staff can report facilities or IT problems from their phone or computer, and work orders are automatically routed to internal technicians or preferred vendors. The full lifecycle of each job is tracked, providing complete visibility into status, response times, and performance. Planned maintenance functionality allows organizations to automatically generate and dispatch recurring work orders for preventive services such as HVAC inspections, refrigeration checks, or plumbing maintenance. This helps reduce emergency breakdowns and extend equipment lifespan. The asset management module creates a structured database of equipment, including model and serial numbers, warranty status, and service history. Site inspections allow customizable walkthrough checklists to be assigned internally or to vendors. Vendor management tools track service provider performance, while proposal routing and invoice submission features streamline larger projects and payment workflows. Robust analytics transform work order and invoice data into actionable insights, helping leadership reduce costs and improve operational efficiency. OpenWrench is an all-in-one solution for every facilities need. It is a powerful communication engine combined with enterprise-level maintenance management tools, designed to keep locations running smoothly, teams connected, and costs under control.

Seller

OpenWrench

Discussions

OpenWrench Community

Languages Supported

English

Solution Type

Best-of-Breed

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

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Verified User in Health, Wellness and Fitness

7/19/2026

"OpenWrench Positive Experience"

5/5

What do you like best about OpenWrench?

That it's user friendly and is specific to our needs. Review collected by and hosted on G2.com.

What do you dislike about OpenWrench?

We kinda get a lot of notifications to our emails for every single update. I understand and see the why, but if I'm expecting an update on a ticket I would naturally go and look it up anyways. Review collected by and hosted on G2.com.

Response from Stacey Breyer of OpenWrench

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Thank you for your feedback! We're so glad to hear that OpenWrench is meeting your team's needs and helping your maintenance team prioritize and respond to critical issues more quickly.

We also appreciate your feedback about email notifications. Notification preferences can be customized, so if you'd like to reduce the number of emails you're receiving, please feel free to reach out to me directly. I'd be more than happy to help adjust your settings so they better fit your workflow!

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

8/25/2026

"New To OpenWrench"

4/5

What do you like best about OpenWrench?

It is pretty straightforward to use. There is support available. Someone who has never used this type of program can pick it up pretty easy Review collected by and hosted on G2.com.

What do you dislike about OpenWrench?

I would like to edit a PO after it has been received. Prices should be able to be edited. Wish there was a "help FAQ" section Review collected by and hosted on G2.com.

Response from Stacey Breyer of OpenWrench

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Thank you for the great feedback! We’re glad to hear OpenWrench has been easy to learn and use. We also really appreciate your suggestions around PO editing and additional help resources—feedback like this helps us continue improving the platform. Thanks for being part of OpenWrench!

Jeff C.

Enterprise (> 1000 emp.)

3/31/2026

"Streamlined Maintenance and Communication"

5/5

What do you like best about OpenWrench?

I really like the note section in OpenWrench. It's great for communication within a work order, allowing me to interact with the facility team, the team at the store, and even the vendor in real time. We can all share updates, which saves us time and money by avoiding delays or misinterpretations. It's very direct and lets us evaluate situations more quickly and efficiently. Review collected by and hosted on G2.com.

What do you dislike about OpenWrench?

Yeah. I would like to see new work orders be a little more organized as far as the title and the heading and the body. Review collected by and hosted on G2.com.

Response from Stacey Breyer of OpenWrench

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We’re glad the Notes section is helping streamline communication and improve efficiency across your team and vendors—that’s exactly the goal.

We also appreciate the input on work order organization. That’s a great suggestion, and we’ll share it with our product team.

Verified User in Restaurants

7/22/2026

"Love The Support!"

5/5

What do you like best about OpenWrench?

Stacey is so very helpful. If anyone on our team has a question, she is so quick with an answer. Review collected by and hosted on G2.com.

What do you dislike about OpenWrench?

I do wish there was a work order count. For example, if there were 4 work orders in the Requested bucket, it would be awesome to see a number next to that, so we know there are open tickets. Same with all of our other priority levels. Review collected by and hosted on G2.com.

Response from Stacey Breyer of OpenWrench

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Thank you so much for the kind words! It has truly been a pleasure working with your team.

We also really appreciate the suggestion about displaying work order counts by status. I'd love to better understand the request. If you have a few minutes, please don't hesitate to reach out to me directly so we can discuss it further. Feedback like yours helps us continue making OpenWrench even better!

Verified User in Food & Beverages

6/19/2026

"Facilities Manager"

5/5

What do you like best about OpenWrench?

I love the notes section- it is real time and helps communication move faster on each job. Also the OpenWrench team is very responsive in answering questions. Review collected by and hosted on G2.com.

What do you dislike about OpenWrench?

Have not found any dislikes and any issues I have encountered the team is there to assist Review collected by and hosted on G2.com.

Response from Stacey Breyer of OpenWrench

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Thank you for this feedback. We are so glad you are finding the notes section useful in keeping things moving along for your business!

Verified User in Health, Wellness and Fitness

7/23/2026

"The platform has been very helpful is assisting with Facility Management"

4.5/5

What do you like best about OpenWrench?

The ability to create a variety of tracking metrics and preventative schedules that are automated Review collected by and hosted on G2.com.

What do you dislike about OpenWrench?

Having to create multiple views to track specific items. a more simplified Dashboard that can be applied would be helpful Review collected by and hosted on G2.com.

Response from Stacey Breyer of OpenWrench

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Thank you for your thoughtful feedback! We're so glad to hear that the OpenWrench offers a positive impact for your team.

We also appreciate your suggestion about simplifying the dashboard experience. Feedback like this is incredibly valuable to our Product team as we continue to improve OpenWrench. Thank you for taking the time to share your ideas, and please don't hesitate to reach out if you'd like to discuss them further!

Verified User in Computer Software

7/21/2026

"Support that goes above and beyond"

5/5

What do you like best about OpenWrench?

They helped tailor the system to our needs and our employees. Review collected by and hosted on G2.com.

What do you dislike about OpenWrench?

Lot of options on the side menu, but just shows how many features they have. Review collected by and hosted on G2.com.

Response from Stacey Breyer of OpenWrench

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Thank you for the great feedback! We're so glad OpenWrench has been able to adapt to your team's needs.

We appreciate your comment about the menu options. There are a lot of features available, but most users only use the ones that apply to their role, with additional tools ready as your needs grow.

We're also happy to hear the inventory features are helping your team stay organized. Thanks again for your support!

Verified User in Health, Wellness and Fitness

7/17/2026

"Super Easy to use! Very user-friendly!"

5/5

What do you like best about OpenWrench?

Super user-friendly! The communication with the service providers was easy, seamless, and efficient. Everything was straightforward, and the process was smooth from start to finish. Review collected by and hosted on G2.com.

What do you dislike about OpenWrench?

Notes should be displayed like messages. When you click into the work page, everything should be visible on a single page rather than having to navigate between different sections. Review collected by and hosted on G2.com.

Response from Stacey Breyer of OpenWrench

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Thank you for your thoughtful feedback! We're delighted to hear that you've found OpenWrench user-friendly and that it's improving communication and the efficiency of your work order process.

We also appreciate your suggestion about displaying notes more like messages and making more information visible on a single page. Feedback like yours helps us continue improving the platform, and we'll be sure to share it with our product team!!

Verified User in Restaurants

Mid-Market (51-1000 emp.)

5/8/2026

"Open Wrench Makes Multi-Location Repair Tracking Simple"

5/5

What do you like best about OpenWrench?

What I like most about Open Wrench is being able to see all open repairs across multiple locations at the same time. I also appreciate that I can track each repair as it moves forward. It’s helpful that vendors can check in at locations, and that we’re able to track everything in one place. Review collected by and hosted on G2.com.

What do you dislike about OpenWrench?

For work orders, it would be helpful if the actual work order could be color-coded, not just whether it’s open, deferred, or requested. Review collected by and hosted on G2.com.

Response from Stacey Breyer of OpenWrench

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Thank you for the great feedback! We’re glad OpenWrench is helping your team stay organized and giving you better visibility into repairs across locations.

We also appreciate the suggestion around color-coding work orders themselves — that’s great feedback and I’ll be sure to share it with our product team. Thanks again for being a valued OpenWrench partner!

Verified User in Facilities Services

7/16/2026

"Use of system and support from Stacey Bryer and Skyler Cross were the best I have experienced."

5/5

What do you like best about OpenWrench?

the ease and knowledge from the support of Open Wrench Review collected by and hosted on G2.com.

What do you dislike about OpenWrench?

if any changes are made, to take time to be on a call to go over so they will not be forgotten and questions can be asked immediately. Review collected by and hosted on G2.com.

Response from Stacey Breyer of OpenWrench

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Thank you so much for your thoughtful review! We're thrilled to hear that you've had such a positive experience with OpenWrench and that our support team - we strive to be the best!