The platform sells itself. Its ease of use for the basic user, but unbelievably complex capabilities are something that every large, team member facing platform should strive to achieve. The growth potential within the utilization of OpenWrench is relatively limitless, and I plan to continue to work alongside our reps from OW to ensure all of our facilities capabilities are run entirely through the platform, and eventually branch out to cross departmental capabilities, due to its fluidity of use. Outside of the platform capabilities, the support team is the best in the business. Our specific partners, Vignesh and Stacey, are the perfect balance as their specific strengths within the platform perfectly complement each other. One thing they both provide consistently: urgency, accuracy, and creative problem solving - and they do it with a smile. There is no idea too big for them. No matter how crazy, they put their minds together to customize our user experience to build exactly what our “big idea” would look like in an actual execution, and see it through until we are 100% satisfied with the product. Review collected by and hosted on G2.com.

The only potential area I see for improvement is that we do face “system bugs” more frequently than I’d hope. However, our support team (Vignesh & Stacey) are so fast to resolve that I really shouldn’t even complain about that. Review collected by and hosted on G2.com.

Ease of use. Everything is simple to use from creating work orders, assigning vendors, keeping track of estimates, and invoices to more advanced features like RFPs and keeping track of preventative maintenance. I have not had one vendor refuse to use it, because it's so simple and effective. The customer support is also unmatched, anytime we've had a question or a vendor has needed a little guidance the staff here is always super helpful. Review collected by and hosted on G2.com.

Nothing, I love everything about this app. Review collected by and hosted on G2.com.

Their communication is consistently responsive, and they are always quick to answer questions or help us with our ideas and challenges we have. We ask a lot of them and have unique needs as a company, but they are always willing to listen, adapt, and find solutions that work for us. They often go beyond simply answering our questions and suggest better ways to use the platform that we hadn’t even considered. Their willingness to accommodate our needs and truly understand how we operate has made a huge difference in our experience. Review collected by and hosted on G2.com.

We have experienced a few connectivity issues and occasional glitches with the app, particularly when updates are rolled out. However, they are very responsive when something does come up. Review collected by and hosted on G2.com.

The people at OpenWrench are the best part of the software. The partnership that we have developed with Stacey and Vignesh is unbelievable at times. The amount of time they have spent, the fun we have, and the solving of problems is second to none. Never would we have imagined having a true partnership with a company like we do with OpenWrench. When we find issues, Stacey and Vignesh jump right in as if we were all part of the same team, which they have made us feel like we are. I could not have asked for a better relationship to go along with the incredible product. Review collected by and hosted on G2.com.

There is very little to dislike about OpenWrench, only things that have not been developed yet. Review collected by and hosted on G2.com.

There are a great many things I like best honestly. The easy to use platform and the support are the top 2! Review collected by and hosted on G2.com.

If I have to give a dislike, the main landing page I have not really utilized, not sure if either I am not using OpenWrench to its fullest or maybe there is a better way to configure my view, that I might prefer better. Review collected by and hosted on G2.com.

The onboarding was great, the team we worked with has been fantastic, and the tool itself so far 1 month is has been great to use and easy to work with. Review collected by and hosted on G2.com.

I wouldn't say much. There are always items that can be modified for a better user experience but the Team at Open Wrench has always been good about listening and either helping us understand a different way to approach something OR incorporating the suggestion into their system. Review collected by and hosted on G2.com.

Simple and easy to understand interface while also providing robust administrator controls. The OpenWrench team is also incredibly responsive and collaborative. Review collected by and hosted on G2.com.

Honestly hard to name anything that we dislike. Being a relatively new system vendors have not had existing integrations built but that has had a minimal impact to us. Review collected by and hosted on G2.com.

OpenWrench has been an excellent partner for our team. Their platform is highly collaborative, and the team has been very open to adding and adapting features to better meet our business needs. The OpenWrench staff provided strong support during onboarding, walking us through the system and offering detailed explanations of key features. The platform has significantly streamlined communication with Pet Valu stores and vendors, while also simplifying quotation reviews and invoice submissions. Additionally, the OpenWrench team is extremely responsive and attentive, making them easy and reliable to work with. Review collected by and hosted on G2.com.

No dislikes currently, they are performing very well and meeting needs of the business. Review collected by and hosted on G2.com.

I love how OpenWrench manages work orders and automatically sends them to vendors. The ability for vendors to accept orders and send quotes, estimates, and invoices directly is a huge plus for us. Being able to track and categorize work orders makes it easy to manage ongoing and consistent issues. I appreciate how easy it is to use OpenWrench and its mobile app is a handy tool. Working with our account manager has made the functionality of OpenWrench very easy to grasp, and she really made the setup process smooth. I believe OpenWrench is a strong program, especially for Facilities Maintenance. Review collected by and hosted on G2.com.

I think the Walkthrough feature could be worked on. It's very straightforward when you create it, but I've seen other vendors that make task management almost like a training program. Our walkthroughs are too sequenced; they don't let you perform the survey in the order you wish. Since our stores vary in size and site plans, this makes some managers complain about the lengthy walkthroughs. Also, sometimes walkthroughs are done but not submitted due to distractions. The Scorecard feature has been a little finicky, but that might be because we're pushing OpenWrench beyond its strong capabilities. I was unaware of any integrations, and I would be interested to know if there are any integrations with our financial system like QuickBooks for exporting invoices. Review collected by and hosted on G2.com.

There are many things to like about the OpenWrench Platform and Team; Far and away what I like best is the continual partnership their Client Support and Development Team. They truly are committed our organizational success.

Additionally, the platform provides excellent and concise communication with a live notes feature in all Work Orders Review collected by and hosted on G2.com.

Not a big negative, but the notifications could use a rework to quiet unnecessary noise. Review collected by and hosted on G2.com.